Dotfasteners Reviews 

We purchased 2 Dot snapmaster tools at Contender Mijdrecht Netherlands last october 2025.
When we started using them 1 week later pins fell out and one also had a too short spring.
In november 2025 we visited the Mets in Amsterdam. Since the stand of Dot was just on the other side of Contender we agreed to meet there and handover the 2 tools.
Still up till today we have no tools and still heard nothing from Dot eventhough Contender tried to contact Dot.

I am currently experiencing the same issue other customers are. I placed an order with them 3 times and every time it’s one excuse after another. I pay for my order and and use expedite shipping and it takes 3-5 business days to ship out. 1st order took a month by the time I received it, second and now my 3rd order have taken a week and still no tracking number. I just talked to someone and home the reach out to me soon. It’s no way to treat a customer. Especially when I have my customers on hold due to not receiving my parts for my products. NOT GOOD!!

At first it they seemed okay but then the ghosted me.
After i placed an order on the weekend for 6 packs of 100 pull the dot snap components the next business day they charged me and put the order in processing. i got an email saying one of the components was out of stock and will be in friday later in the week. they said i could exchange it for an alternative and after a quick email back asking about the alternative they replied. i sent another email back accepting the alternative product and never heard anything back for a week. i sent another email asking what the status of the order and exchange was and no reply. A few days later i asked for my order to be canceled and still no reply. The ticket for order cancellation remains open.
i got fed up with them and got my refund through paypal.
I have people waiting for me to finish my products i cant just sit on my hands and get nothing done.

DOT Fasteners was disrespectful and negligent in fulfilling my order and canceling my order. they couldn't be bothered to kindly reply back to me.
I cant believe the level of disrespect of their customers service. The whole customer service team should be fired and replaced with competent people.