Drhorton Reviews 

I purchased a home built by Century Communities and I love the home, so far. However, DR Horton is the HOA declarant as my builder was the builder with the smaller no. of homes in the community of Cottonwood in Tabor City, NC.

I believe HOA’s can be beneficial or so strict as to take away the benefit of owning a home. Horton has decided to be the latter and Community also, by agreeing to these covenants. I have complained to the management company, employed by Horton, but paid for by the homeowners. I had a fence request denied and tried to reason with them. They not only could not explain how the regulation made sense but said they were through communicating with me on this denial.

In addition, although the ARC states color of mulch and color of storm doors, approval is still required which includes a form, pictures and a plot map with circles regarding placement. I have suggested they standardize a few things like mulch, gutters, storm doors, etc.

If a homeowner fails to get permission, even though it is the acceptable colors for doors and mulch and gutters, they will send letters until you fill out the form, the pictures and the plot map and start fining you if you don’t.

Regarding fences, there are two choices, tall white or short black. The fence must be on the property line so my neighbor could install a white fence but if I want a black fence, I will have one white side and two black sides. My neighbor IS putting up a white fence. I requested approval for a white side along the side and a black fence in the back because I have woods to look at. My request was denied because mixed fencing isn’t allowed. And if I leave the back open, that apparently isn’t allowed either. If I would request 2 sides of black fence, one of my choices, I still have mixed fences.

DR Horton will not allow homeowner participation until the community is built out , an estimated 2 years. For any homeowner that wants some control over the property they purchased, this may not be for you. This is not a positive HOA.

Only the sales department is good but that’s how one gets trapped. The quality of construction is poor. We bought a new townhome and the AC unit died within 3 months, then ceiling started leaking. I will not recommend them to anyone.

They built a dozen homes as part of a failed de opener project due to the economic crisis of 2008 . Not their fault The homes built are still in good condition and are aging as would be expect for homes 20 years old I purchased one of these homes a few years and have had a good experience with the quality and insulation. Not bad to heat and cool and the layout is very convenient for family living the little community is nice and I wish they would have been able to get a few more homes built to make our community larger Since then, the remaining lots were converted to farm land this is a plus for us though a few more neighbors would have been nice as well. If the price is right, I would recommend this builder for community living

I purchased a brand-new D.R. Horton home in the Heartland Cottages community at Tule Springs in North Las Vegas, closed in September 2026. As a first-time homebuyer, I was excited about purchasing a newly constructed home. Unfortunately, the overall experience left me disappointed with the workmanship, quality control, communication, and handling of concerns before and after closing.
My biggest disappointment is the quality of the finished product. I understand that no home is perfect, but purchasing new construction should come with a reasonable expectation of careful workmanship and thorough quality control.
I identified numerous defects, including extensive paint imperfections, poorly finished doors and frames, exposed metal at stucco corners, scratches and cracks on tubs and showers, and sharp nails or carpet tack points protruding along the stairs. The sharp points were particularly concerning because they presented a potential injury hazard, not merely a cosmetic issue.
These were readily observable conditions that should have been identified and addressed through the builder’s internal quality-control process before the homeowner walkthrough.
The timing and handling of the inspection were equally frustrating. My independent home inspection occurred only days before the homeowner orientation, leaving limited time for corrections. Previously marked deficiencies had their markings removed, requiring us to locate and mark many of the same issues again.
Instead of verifying completed repairs and learning about my new home, much of the orientation became another exercise in identifying problems that had already been documented.
The orientation itself felt rushed at times, with greater emphasis on completing paperwork than allowing sufficient time to examine the property. I also felt that some legitimate concerns were treated as though I was being overly particular.
A homeowner should never feel unreasonable for identifying pre-existing defects in a brand-new home they are about to purchase.
What makes this especially frustrating is that unresolved cosmetic damage becomes more complicated after closing. Homeowners may then have to demonstrate that scratches, damaged finishes, or other defects were present before occupancy rather than caused afterward. This creates an unnecessary burden that proper pre-closing documentation and repairs could prevent.
Unfortunately, some post-closing repairs only reinforced my concerns. The attempted bathtub and shower repairs were unsatisfactory, with additional surface scratches and missing caulking. I have also had to pursue further evaluation of separate concerns involving residue beneath the master’s bathroom sink and a ceiling temperature anomaly.
Communication throughout the process could also have been significantly better. I frequently felt responsible for initiating follow-ups, identifying the appropriate contacts, and determining whether concerns were being addressed. A centralized system tracking inspection findings, outstanding repairs, responsible personnel, and completion dates would greatly improve accountability.
I do want to recognize Donny and Mahaulo, who were pleasant to work with and willing to answer my questions. I genuinely appreciated their assistance, and my criticism of the overall process should not diminish their positive contributions.
My concern is not that D.R. Horton builds homes at high volume. It is that production volume should never come at the expense of workmanship, quality control, safety, or customer satisfaction.
A homeowner orientation should be the final verification of a home that has already undergone thorough internal inspections, not the primary opportunity to discover obvious construction deficiencies.
Likewise, closing should not feel more important than ensuring legitimate concerns are properly documented and addressed.
Ultimately, I expected a brand-new home that reflected care, attention to detail, and professional craftsmanship. Instead, I found myself repeatedly identifying, documenting and following up on issues that I believe should have been resolved before closing.
I strongly encourage prospective D.R. Horton buyers to hire an independent inspector, carefully document every deficiency with photographs, obtain written confirmation of outstanding repairs, and thoroughly inspect the property before accepting ownership.
I hope D.R. Horton takes this feedback seriously and improves its construction quality-control standards, homeowner orientation process, communication, and warranty service.

Within the first week of moving into my newly constructed D.R. Horton home in The Cannopies, I reported A/C problems to the DR Horton Superintendent, the Northeast Division Customer Service Manager, the Warranty Representative, and the A/C contractor Cadet Home Services. Despite these efforts, the problems remained unresolved.

The A/C system developed unusual noises, stopped delivering air to the bedrooms, and eventually lost cooling throughout the house. Severe vibrations from the copper lines could be heard and felt throughout the walls of my home. My family endured unnecessary discomfort during the hottest time in Texas while D.R. Horton representatives repeatedly insisted everything was fine and nothing more could be done.

After two months of failed warranty-service efforts, an independent A/C company identified and corrected the problems in a single visit lasting less than two hours. This outcome raises serious concerns about the effectiveness of D.R. Horton’s warranty service.

I expected a newly constructed home to have properly functioning essential systems and a warranty team capable of resolving legitimate problems. Instead, I experienced prolonged frustration, dismissive responses, and avoidable discomfort.

I do not recommend D.R. Horton or Cadet Home Services. Buying a new home should be an exciting milestone, not a two-month struggle to get a critical system working properly.

Homebuyers deserve better.

What an absolute nightmare this has been. We haven’t even owned our home for two years. We were lied to when we moved before we moved in and told that everything would be taken care of the construction cleanup. I’m gonna be posting videos as well as pictures because none of that happened there’s gaps in the front door which I can see right now and that’s why I said I’m gonna upload a video and some pictures so that way I can show you how DR Horton actually builds their homes. It’s disgusting. I don’t know what changed on here to upload photos and videos but I’m unable to find it. If you could please share that information with me so I can post my videos and pictures please. These people will lie to you about everything

Homeowner Warning About Our Experience

To any family considering buying a home at Winding Creek Retreat in Winchester—or purchasing a home from D.R. Horton—please read this before you make your decision. DON'T DO IT!!!!!!
I am a homeowner here at Winding Creek Retreat, and I am sharing this because I wish we had known more about other homeowners’ experiences before we purchased our home.

Since before we moved into our home in May, my wife and I have had multiple issues that have left us extremely frustrated. We have been told things verbally, only to later be told that there was no agreement because we didn't have it in writing. My advice to anyone dealing with D.R. Horton is to get absolutely everything in writing.

Our most recent experience was the final straw for me.

We moved into our home in early May. At the time, ours was one of the first homes completed in our cul-de-sac. As construction has continued around us, I have increasingly found construction nails and other debris scattered throughout the street directly in front of our home.

I have complained about this several times and was told that the streets are swept once a week.

Based on what we have personally observed, that does not appear to be happening consistently. My wife's office overlooks the street, and she rarely sees anyone cleaning the area or removing construction debris.

This is more than just an inconvenience to us. I have a 3-year-old grandson who runs and plays around our yard, home, and street. Finding construction nails in an area where children play is extremely concerning to me. What happens if a child steps on one and gets seriously injured?

Then, as predicted it happened to our vehicle.

I have a 2014 vehicle with only 29,000 miles on it. The car had been sitting for about a week, and when I finally drove it out of our driveway, I ran over a nail that was in the road.

The nail punctured the sidewall of my tire, damaging it beyond repair. I had purchased four new tires only about a month ago. The replacement tire is $482.

I reported the damage to D.R. Horton and provided pictures of the nails and the damaged tire. I explained that I know for a fact the construction debris left in the roadway caused the damage.

The response I received from management was essentially: that's your problem, not ours.

I find that response incredibly amazing.

This isn't just about a $482 tire. It is about the responsibility to keep an active construction area reasonably safe for the people who already live here.

If it isn't DR Horton's responsibility where are the signs stating that any damage to personal property directly caused by DR Horton Construction is the homeowners responsibility to fix?? Where are the signs!!!!!
I am especially concerned about the possibility of a child being injured by construction debris left in the street.

I'm sharing our experience because prospective homeowners deserve to hear from people who are already living here—not just from the sales team.

If you're considering purchasing a home from D.R. Horton, do your homework. Ask questions. Talk to existing homeowners. Get every promise and representation in writing. And understand what you may be dealing with once the sale is complete.

Our experience has been extremely frustrating, and based on what we have personally experienced, I would not make the same decision again without doing substantially more research first.

These people are liars and don't care about homeowners they just care about the almighty dollar and screw everyone else.
If you don't believe me, I encourage you to read complaints from other D.R. Horton homeowners as well. One example is this report:

KPLC-TV: Complaints Mount Through Nation Against D.R. Horton “House of Hell”

Complaints mount through the nation against D.R. Horton: ‘House from hell’
From coast to coast, customers who purchased brand new houses from D.R. Horton say their homes are riddled with ...

I'm sharing this so other families can make an informed decision before making what is likely the largest purchase of their lives.

DON'T BUY A HOME FROM DR HORTON YOU WILL REGRET IT!

DO NOT BUY A HOME FROM DR HORTON!!!! This is the worst company EVER. I have been in my home 5 months and the amount of issues I am having is RIDICULOUS! From electrical, to plumbing, to things not put in right EVERYTHING! Please do not take these reviews lightly. If I had to do it over again I WOULD NOT! I wish I could give a -5 review. Lies were told from Jeff and Joe and others that I can name. DO NOT BUY IM CARTWRIGHT MAYS SUBDIVISION in Crandall Tx.

I am a D.R. Horton homeowner in Houston, Texas, and my experience with the company’s post-sale accountability has been extremely disappointing.

I recently discovered materially inaccurate information about my home appearing on major real-estate platforms. My home has 2.5 bathrooms, yet it is being represented as having only 2 bathrooms. This inaccurate information appears on Zillow and Trulia and has the potential to negatively affect how prospective buyers perceive my home and its value.

What makes this particularly concerning is D.R. Horton’s response. I have contacted the company, provided documentation of the inaccurate information, and requested assistance with correcting the issue or determining the source of the incorrect property data. Despite being placed on notice, D.R. Horton has refused to correct the issue or provide a substantive resolution.

I am not claiming that D.R. Horton controls Zillow or Trulia. My concern is that, as the builder of the home, D.R. Horton should take a documented discrepancy involving the basic characteristics of a property it built seriously and assist the homeowner in determining why inaccurate information exists and how it can be corrected.

A home is one of the largest financial investments most consumers will ever make. Having incorrect information about that property publicly displayed—and then being unable to obtain meaningful assistance from the builder—is unacceptable to me.

I have preserved screenshots, correspondence, and other documentation regarding this issue. I have also formally escalated my concerns and requested resolution. I will update this review if D.R. Horton takes meaningful action to address the problem.

Based on my experience, I strongly recommend that prospective D.R. Horton buyers independently verify every aspect of their property information, public real-estate listings, HOA documentation, and other records rather than assuming discrepancies will be easily corrected after closing.

My wife Jacqueline and I had an exceptional experience working with Pete Crenshaw at DHI Mortgage while purchasing our new home. From the very beginning through closing, Pete made the entire mortgage process as smooth and stress-free as possible.

As a veteran using a VA loan, I especially appreciated Pete’s knowledge, patience, and ability to explain each step of the process. He was always available when we had questions, kept us informed along the way, and made sure we understood what was happening and what to expect next. That level of communication and personal attention meant a great deal to us.

What stood out most was that Pete treated us like people, not just another loan number. You could tell he genuinely cared about helping us get into our new home and making sure everything came together properly.

Jacqueline and I are extremely grateful for everything Pete did for us. Purchasing a new home is a major milestone, and having someone knowledgeable and dependable guiding us through the financing made the experience that much better.

We highly recommend Pete Crenshaw to anyone looking for a Mortgage Loan Originator who is professional, responsive, trustworthy, and truly cares about his clients.

Thank you, Pete, for helping us make our new home a reality!

— William & Jacqueline Meadows

I have been working with Melinda Rivera for over a year now. She has been very helpful in every way and has answered all my questions with the utmost professionalism. I am still working with Melinda and she has not disappointed me at any time.

Robert Pontious

I own several rental properties, including much older homes in Aurora, IL and Durham, NC, so I have a good basis for comparison when I say this: my DR Horton home in the Lockhart, TX area — purchased brand new in April 2024 — has been, by far, the worst property experience I have had as a landlord. Older homes I own, some decades old, have given me fewer problems and lower repair costs than this "new" build has in under two years. That alone should tell you something about the construction quality DR Horton is selling.

I want to warn every future buyer before you sign anything: this was one of the worst purchases I have ever made, and DR Horton's response once problems started has been just as bad as the construction itself.

The problems didn't wait long to show up. Within a few months of closing, we were already dealing with issues that have no business appearing in a "new" home. By the one-year mark, we were facing extensive repairs — the HVAC system broke down entirely, and we discovered problems with the external plumbing lines. This is not normal wear and tear on a house that was barely a year old. This is the direct result of how the home was built.

When I brought these issues to DR Horton, the response was exactly what you'd expect from a builder that knows it cut corners: they washed their hands of it. Because DR Horton only backs their work with a bare-minimum one-year warranty, they used the calendar as an excuse to deny coverage on repairs that were clearly caused by their own poor construction. Instead of standing behind the homes they sell, they hide behind a technicality and leave homeowners to pay for their mistakes out of pocket.

Here's the part that should really concern anyone considering a DR Horton home: I didn't just take my own word for it. The licensed technicians who came out to actually diagnose and repair these issues told me directly that the construction was below par, that low-quality materials had been used throughout, and that the workmanship was sloppy. These are professionals who work on homes every day, and they were the ones pointing out how poorly this house was built — not me.

The HVAC failure is the most infuriating example. The technician who serviced our unit told us the HVAC system installed by DR Horton was undersized for the actual square footage of the home. That means the unit was overworked from day one, running harder than it was ever designed to, just to keep up with a house it was never properly sized for. The result: the compressor failed within two years of the home being built. That's not a fluke or bad luck — that's a design and installation failure baked into the home before we ever got the keys.

For a company as large and profitable as DR Horton, this is unacceptable. A homeowner (or in our case, a rental property being maintained for tenants) should not be facing HVAC replacement, plumbing repairs, and a builder that refuses to take any responsibility, all within the first two years of owning a "new" home. A one-year warranty is not protection — it's a shield DR Horton hides behind so they can sell homes fast, collect payment, and disappear the moment real problems surface.

I don't say any of this as a first-time homeowner overreacting to normal maintenance. I manage multiple rental properties, several of them far older than this one, in Aurora, IL and Durham, NC, and none of them have racked up the repair bills or the outright builder refusal that this two-year-old DR Horton home has. When your newest, most expensive property is your biggest headache while houses decades older run circles around it, that is not bad luck — that is a builder that cut corners to hit a price point and move on.

If you are considering buying a DR Horton home anywhere, please do your own research, get an independent third-party inspection before and after closing, and go in with your eyes open about how this company handles its warranty obligations. Based on my experience in Lockhart, TX, I cannot in good conscience recommend DR Horton to anyone. The quality of construction does not match the price you're paying, and when things go wrong — and based on my experience, they will — don't expect the builder to help you.

DR Horton: if you happen to see this review, you already have my complaint history and the repair records from the technicians who documented these problems. I am asking you directly to take responsibility for the repairs that were caused by your own substandard construction and undersized HVAC design, not by normal wear and tear. Homeowners deserve better than this.

My air ducts were not put in properly and paid to get new ones put in. When i bought the house in May of 2023 DR Horton told me it was under warranty for one year. Being it was installed wrong i contacted them. Tim from customer service told me when he came to visit they will make good. Said they probably wont pay but they would make good. That was one of their very lies. Im a senior citizen who lost her hudband a year ago. Instead of retiring i was forced to go back to work Full time to make ends barely meet. People who work at DR Horton suck us into buying a house while they are living the life while we have to work to repair s brand new house. Please do not buy a house from them. Run far away from them. Im stuck with $12,000 in repairs on brand new house cause DR Horton promise to make good and has done nothing to help me. Never again will me or anyone i know buy a house from DR Horton. Run do not walk run away from them. If i could sell my house i would but i promised my husband i wouldnt loose the house he picked out. I might have to sell this house and find another house not built by DR Horton

Talking to there agents is very stressful. I had a bad experience that I will never forget. False promises and stop answering calls when I was being nothing but patient and kind. I would never own a home where I get treated like that off the jump so that only tells me if I had problems how they would act.

This company has some pros but over the product is not good. Some of their agents and mortgage brokers are great people but the homes are not good quality

Run! I am an exceptionally well qualified buyer. They lied and promised a bait and switch interest rate then tried to hide "included" appliances in closing costs on the buyer's agreement. This company is like dealing with a sleazy used car lot. You've been warned.

Stay away from DR Horton.

Buying a home from DR Horton has been one of the biggest disappointments I’ve experienced as a homeowner.

My townhouse is only two years old, yet the roof is already leaking. Water has damaged the ceiling, causing the paint to bubble and peel. I contacted DR Horton immediately. They came out, inspected the issue, and told me everything was fine. However, the roof continues to leak, and the damage keeps getting worse.

Unfortunately, that’s not the only problem. Cracks have appeared in the corners of the house, there are noticeable gaps in the stairs, several doors no longer close properly, and paint is peeling in multiple areas. These are not the kinds of issues anyone should expect in a nearly new home.

What disappointed me the most was DR Horton’s response. Instead of standing behind the quality of their construction, they simply told me that my one-year warranty had expired and refused to repair the roof. In my opinion, a roof should not fail after only two years. That points to poor workmanship or construction defects—not normal wear and tear.

I expected much better quality and customer service from one of the largest homebuilders in the country. Based on my personal experience, I cannot recommend DR Horton to anyone. If you’re considering buying one of their homes, think carefully about what could happen if serious construction problems appear after the warranty expires. I truly regret my decision and would choose a different builder if I had the chance.

Bought a spec. Gave them 5 weeks to have it ready. Moved into a hot mess. Here we are 4 weeks later with a non working air conditioning unit, issues which have been addressed X 2 as 1st person could not do the work adequately. NO super on premises so houses are going up without supervision. Called main office in TX and they were to get back to me. Never did. TNTC problems. Stay away from this builder. Would give no stars if allowed.

Our front yard looks like a weed jungle and our backyard is a swamp and they are building a house next to ours and they dug out on our property and we have a fence coming that goes on our property line dont know what we are going to do had some issues inside but they came and fixed them nothing major yet just starting wish I did more research

Elena Trails. Craftsmanship, what is that...they have none. Cheap materials even down to the watered down paint. Stucco so thin it just flakes off. Lightswitch placements so random. Had an electrician come out to have ceiling fans installed (DR HORTON TO CHEAP TO HAVE THAT AS PART OF HOME). They said wiring all screwed up and cost me hundreds to fix it right. Patio so small two chairs and thats it that will fit. Landscaping plants, what a joke, cheap unruly and down right ughly. Driveway chips and the sidwalk out front wasn't poured right and ser people trip on it daily. Cheapest carpet and padding I have everseen. That almost should be considered illegal. My neighbors been here 8 months and community pool not even operable and common or grass areas all half dead, builder garbage everywhere all the time yet we all have to pay HOA dues...for what. Private pools have been put in and being used but not that pool. Water has been in it a month, chairs up, but no access, Every aspect a joke. Take responsibility for nothing, no straight answers and excuses for everything to this and that not covered. Owned several homes and never experienced anything as poor all around as this company. Quality rated minus, NOTHING good to say about it. Wish I did not purchase. DO YOURSELF A FAVOR...DO NOT BUY A DR HORTON CHEAP HOME. Anywhere, they should not be allowed to build.