Duckpaddle Reviews 

We researched many swing seats and are absolutely thrilled that we discovered Duckpaddle. The seat we ordered is extremely well made and solid, as is the frame, trellis and cedar shingle roof. James not only manufactured it but came to install it too.
The whole order process was easy and efficient and we love that that we’re supporting a family-run business.

I have just had my Heritage swing seat delivered and installed by James and am absolutely thrilled with it. It's a beautiful, comfortable piece that will grace my garden for many years to come and I shall never tire of looking at it. James and Becky have been a joy to deal with - friendly, professional and super-organised. In these days of cheap, mass-produced imports it's so good to see a family run, British company like Duckpaddle producing such wonderful pieces of craftsmanship. Cannot recommend them highly enough.

We had a very poor experience with a swing seat from a nationally recognised retailer, so to be able to deal with a truly honest, friendly and helpful company that make superb garden products was a joy. Now that we have our Sandringham swing seat set up, we can do what we always wanted to do and enjoy it. The workmanship and materials are superb and we are amazed how strong the Sandringham is, it's beautiful! Thanks Becky for your prompt replies and constant help.

Hi Becky & James, just a short note to say we are over the moon with our new Heritage Swing Seat! It has been such a refreshing experience to deal with a company that produces high quality products and delivers first class customer service.

You have answered any and all of our questions to the fullest, been patient whilst we had to wait for a builder to lay the patio and delivered a product that surpasses our expectations.

You guys are truly first class from start to finish, thank you both!

We recently purchased the Heritage swing seat from Duckpaddle — and what a wonderful decision that has been. From the first message to delivery and installation, the whole process was smooth and professional. The installation was done by James, and he was absolutely incredible — polite, efficient, and meticulous in setting up the swing.
The swing itself is superbly built: sturdy, well-constructed, and feels far more robust than the mass-produced alternatives we considered. Since installation, it has become a favourite spot to relax; the design and finish add real charm and elegance.
Overall, we are delighted — it’s a quality swing seat that feels like it’s built to last, backed by a company with excellent customer service. We wholeheartedly recommend Duckpaddle to anyone looking for premium garden furniture.

What can I say Lovely warm welcome by the hosts. Accommodation was very spacious and had everything we needed. Lovely walks and close by car to amenities and restaurants/pubs. We were even provided with homemade scones with all the trimmings and plonk on arrival. Booked again as we enjoyed our stay so much!!! Thank you Sharon and Andy ! See you soon

Amazing amazing amazing.

Recently had the Hampton Arbour delivered and built. These guys give a wonderful service and it's so nice buying from a family run business that really care about their customers.
Becky runs a tight ship in terms of order and timescales - we had to wait 5 or 6 weeks but the date was pretty much on the nail from when she told us at point of order - in fact a few days earlier.
James is incredibly proud of the materials they source and use and quality of products and has built this wonderful sanctuary for us which we use every single day (fair enough the weather has been kinda nice). We've put a heater on the back wall which takes the edge off when it gets a little cooler, and soon enough will have some fairy lights in the trellis walls.
Love it, thanks guys.

My wife and I were very pleased with our Sandringham Garden Swing. A very high quality, well designed and robust product. Good value for money that looks very smart in our garden.
Excellant service throughout from start to finish.

From the moment I ordered my Swing seat this company has been amazing, so professional and happy to answer any of my queries. The seat was ordered & arrived exactly on time and was quickly assembled by James and sited exactly as I requested. It is wonderfully relaxing and I wholly recommend Duckpaddle to anyone wanting garden chairs & arbours, you won't be disappointed.

I bought the Heritage swing seat. From the start to delivery I have had a 5 star experience. Becky & James responded to my queries, delivered promptly and construction was very professional. BUT most importantly...I love my new swing seat, it's beautifully made, sturdy, comfortable and looks elegant. I can sit & enjoy my pretty garden by the sea & hear the birds tweet ' isn't that a beautiful swing seat'! (PS my friends love it too, with a cold glass of berry cordial!)

We bought the Hampton arbour, ready painted in pale green. It arrived 7 weeks after ordering, as predicted, but it's now installed and looking lovely, just in time for summer. Very happy with the product and the service.

Incredible product and company went the extra mile when they knew our tighter timescales. More companies like this would be great!

I can't praise Duckpaddle and Becky enough for their outstanding customer service! Quick replies to emails and nothing too much trouble. Just brilliant. The swing seat we bought is also far better quality than any others, nicely made, sturdy and with a lovely finish. I always try to buy from either local or family firms and the service Duckpaddle provides just confirms why I do this!

Excellent communication, swift delivery. Beautiful poduct (pergola swing bench). Thank you so much.

We received our pent swing late august , we are really pleased with the quality of this product. Thankfully the weather was dry the next day for assembling .
I was unsure about some things but a call or two to someone put me on the right track, once assembled the swing is very solid and does not move in the strong winds we are experiencing at the moment.
Sadly we have been unable to use the swing much due to the weather, but look forward to doing so in the future.
A big thank you to Becky for making the process run smoothly and also James who helped with my calls in assembling. Great customer service, thank you.

I bought the Sandringham having compared many alternatives online. The quality was even better than expected - it’s very sturdy and expertly crafted, way superior to mass produced swing seat we owned previously. I had a slight problem initially with some parts on delivery but the service was incredible and James came to fix it, responding to my query immediately. I would , highly recommend this company to anyone - definitely worth every penny!

I can’t speak highly enough about James and Becky and the gorgeous pergola swing they made for us! The whole experience has been so easy and friendly, they were happy to talk us through the design and accommodate slight amendments to suit our needs, the end product is perfect and I honestly couldn’t be happier. I highly recommend Duckpaddle, they are worth every penny! Thank you again!

We have just had our garden swing delivered and are absolutely delighted with it. We had never come across Duckpaddle before but what an outstanding company. The standard and quality of the furniture is exceptional, the information and instructions perfect and the customer service with Becky brilliant. We would highly recommend and will definitely be ordering again.

Brilliant product, well made and from ordering to assemble effortless transaction,the Swing seat looks lovely in our garden ,thanks so much to all your team for their hard work,especially to Becky who kept us informed of the progress of our product

We are thrilled with our new garden swing. It is more than we expected and the service was wonderful, efficient and friendly. We've now got the weather too, so we can get out and enjoy it.