DW Plumbing Services Reviews 19

Turns out I should have read the reviews.

The work seems alright, but the quote went from 180 + 50 for parts to £600. Judging from these reviews that isn't unusual for these guys.

And judging from these reviews I can look forward to a threatening or insulting call/message. Yay.

Hi. Regarding my previous email I noticed the cistern is LEAKING.
I will not be using my ! year guarantee
Will get a plumber that dosnt charge £160 per hour though.

Dwp plumbers medway
Disgraceful co...would never recommend them to anyone..Ripped me off ..paid 160£ for a job.24hrs later problem back again..They would not come out to fix it
UNLESS I PAID ANOTHER 120£.DAY BEFORE TOLD IT WAS G'TEED ..THEN NEXT DAY IT WASNT G'TEED..THEY NEVER DO THAT...HOW CAN AN OAP afford to pay out twice..if i was stupid enough to let them come out again it would of cost me 280£ ....so used drain unblocker instead....I paid cash unfortunately so cant claim back from my bank..wont be doing that again..have told my friends,family and neighbours all 85 of them.i live in an Over 50's flat.please take note ...

My experience with DW Plumbing Services was extremely disappointing. I initially contacted the company on a Thursday, and this individual promised that a technician would arrive the next day, Friday, between 9AM & 10AM Unfortunately, he never showed up at between those times and when I followed up, he pushed the time to 11:30 AM, and then to 4:30 PM due to other jobs.

When the technician arrived a very young chap. He inspected the leaky tap and the bath panel but never mentioned that the fix would be temporary. He only told my wife at the very end and charged £129 including VAT.

The next morning, when I called the company to inform
them that the tap was still leaking, we had a very heated exchange. He refused to refund any money or send someone back to fix the issue properly. I feel completely ripped off and will not be using their services again.

Good job but costs not made clear!! £120 an hour - I heard £120 for the first hour then £60. Turns out the £60 is for each half hour - so £120 an hour. Would never have booked if I'd known it was £120 per hour. Also, charged travel time as plumber was not carrying stock.

> Overpriced, misleading and unprofessional experience.
I contacted DW Plumbing Services for a simple kitchen sink waste and overflow replacement. Over the phone, I was quoted £120 plus VAT.
However, after the job was done, I received a bill for £248.40 — more than double the quoted price.
What’s worse is that the plumber didn’t actually spend 1.5 hours working. He left midway, claiming he needed to collect parts from his van, and disappeared for a while, unnecessarily extending the job duration. Anyone familiar with plumbing would know this job should take no more than an hour.
The £162 labour charge for 1.5 hours is completely unjustified and far above standard Medway rates.
When I questioned the invoice, I didn’t receive a clear or fair explanation.
I’ve since spoken to other local plumbers who confirmed this job should typically cost £120–£150 including VAT.
I strongly advise anyone to get a written, fixed-price quote before allowing this company to start any work. I regret trusting them and feel thoroughly overcharged.
After I posted this review, the business owner Richard contacted me, insisting that I remove my review. He claimed our disagreement was due to a language barrier and asked about my nationality — which I found completely irrelevant and unprofessional.
He then told me that unless I deleted my review, he would speak to his solicitor about taking action against me. As a “gesture,” he offered to discount if I agreed to remove the review. I explained that money was no longer the issue — what mattered to me was honesty, trust, and sharing my genuine experience.
Despite this, he kept repeating the same thing: “We did a professional job, you only care about money.”

The worst part is — today I discovered that my sink is leaking again from the same area they supposedly fixed. When I called the company, Richard once again said he would only send someone to look at it if I removed my review first.
I reminded him that when the plumber did the job, I specifically asked about the guarantee, and was told that they would come back for free if there was any issue.
Richard dismissed this and told me bluntly, “I don’t care what you were told. Remove the review or do whatever you like.”

This is by far the most unprofessional, unethical and manipulative customer service I’ve experienced in the UK. I stand by my review, and I strongly advise others to be extremely cautious when dealing with this company.

UPDATE 2:

After leaving my honest review about my poor experience with DW Plumbing Services, the owner, Richard, contacted me again. In his message, he accused me of writing a “defamatory review” simply for sharing my genuine experience, threatened legal action through his solicitor, and claimed there was no workmanship guarantee — despite what I was told by his staff at the time of the job.

He also stated that unless I removed my review, he would not honour any aftercare on the leaking job they did. This kind of intimidation and dismissive attitude is highly unprofessional and deeply concerning.

For clarity:

I shared a truthful account of what happened.

The leak under my sink is still ongoing.

I was quoted a lower price over the phone than what I was charged.

I was offered a refund only on the condition of removing my review.

And now, I’m being accused of defamation simply for sharing the facts.

This is unacceptable behaviour for any business and I would strongly advise others to be extremely careful when dealing with this company.

charged for 3hrs to replace a like for like electric shower that was quoted at 1/1.5hrs is unreasonable. VAT add on top of the retail price of the shower supplied is a rip off. He argued that they are a business hence the VAT. It seems they are not even VAT registered. The shower wouldn't even switch on or off as it's suppose to so they did some makeshift work fix the problem. No recommendation from me.

one of your workers almost ran me over and started complaining to me about being in the middle of the pathway

David and Barry Wood have completed a 10 out of 10 job. I would recommend them as pleasant and very thorough in their work.Thanks to them for their Professionalism too...

Friendly, reliable and fair. Highly recommend. They came and fixed the problem within a day and charged a fair rate. Unfortunately there was a further problem, but they came back to fix that free of charge. Thank you!

The plumber (can't remember his name) was unable to visit at the agreed time, but came later in the evening and sorted out the problem (seized up stopcocks). After leaving, an unexpected problem arose ( a tap blockage which may have been an unintended and unlucky consequence of his previous work), and he turned around having just reached home and returned to sort the problem out, by now in the late evening. He talks a lot, but he did the job!

My wife contacted this company and was quoted 1 hour to do the job, "unlikely to be longer" the usual caveat but she asked 3 time. Didn't arrive in time slot, over ran and overcharged, demanded payment on the spot without invoice or parts charge. When my wife called about the overcharge he claimed he never said it and threatened her with defamation of she gave a bad review.
I wanted to complain and found only first names and mobile phone. They advertise with a Gas Safe logo and gas boiler works but are not Gas safe registered. The also invoice with vat of which the business is not VAT registered. When a VAT receipt is provided it is in the name of a registered company......

Amazing workmanship, very professional and respectful. We would highly recommend.

Do not use them, they are bunch of crooks and do not know how to put on shows and other pluming jobs.

Quality service and very fast response time for our leak. I cannot fault the service highly recommended !!!
Andy is always willing to support my business and or needs, he always finds a way to get the job done. We would be lost without them.

DW plumbing services were recommended to me by my mum, who used their services a year ago & i found them to be highly professional from start to finish. Initially spoke to Richard over the phone, who immediately prioritised my toilet needing a replacement pan connector & made arrangements to attend my home the same day i placed the call. 48 hours later, after Bob, one of DW plumbers tradesmen, who arrived on time, with the correct equipment & very polite and professional manner, always removing his shoes to walk through the house after returning from the company vehicle, my pan connector was fitted & the bathroom left looking clear & tidy. No damage & all carried-out in less than 2 hours, which was good considering the amount of waste that had to be removed during the process, plus additional parts purchased from a local supplier to complete the job. Would highly recommend DW plumber services to all who may have tired other local plumbers but been let down or unsatisfied by cowboy workmanship. Thank-you DW plumbing services, Richard & Bob.

Excellent initially, a nightmare if problems arise. the DW guy reacts with stress and lack of quick effective solutions. Customer or team member to blame. Might be good for quick jobs. To avoid for more complex: bad time management (often other works), no supervision of workers, lack of work preparation. Finally charged me for his mistakes and overreacted when I've asked for splitting the additional charges to check. I've been overwhelmed by messages and calls, then finally charged of everything when DW issued a reviewed invoice. What to say there are those who live for quality and other for quantity. However, the plumber engineer that works for DW is fine and works well (additional star or it was 1 only)