DYLN Reviews 

Not only are the products great, but their employees, like Justin, are absolutely amazing and extremely helpful.

I wrote about a stuck diffuser. I could NOT get it to move so I wrote to customer service and Justin wrote me back immediately. We went through two different ways to fix the situation and VOILA! all fixed! Thank you to Justin for the quick turnaround and for helping me!

CUSTOMER SERVICE IS UNRESPONSIVE. LEFT A VOICEMAIL MESSAGE AND NEVER HEARD BACK. WEBSITE HAS ISSUES SO I CAN’T UPDATE MY INFO. CAN’T LEAVE A MESSAGE ON WEBSITE AS SUBMIT BUTTON DOESN’T RESPOND. SPENT ALOT OF MONEY FOR 2 BOTTLES AND AM NOT AT ALL HAPPY ABOUT THE LACK OF SUPPORT. I DEFINITELY DO NOT RECOMMEND BUYING FROM THEN AND IF I HAD IT TO DO ALL OVER AGAIN WOULD NOT BUY.

Definitely 5 Star customer service. Justin was extremely polite, courteous, and grateful during our exchanges. I initiated contact with the support team and my concerns were promptly understood and alleviated. Truly the best online experience I have ever encountered. Thank you Justin and the team DYLN. I am a very satisfied, and happy, customer.
Best of luck, Walt.

Prompt service. My problem was resolved within a day to my satisfaction.

DYLN has been working hard to recover from a few bad years of faulty customer service responses. This year saw great improvements with several personal emails from thr CEO himself.
I have been a loyal customer since 2015 and will now be recharged to support the company for another 10 years.

I bought a DYLN bottle and filters some time ago now
It far surpassed my expectations so I bought a second one for my husband. They filter the water really well so it tastes great. Recently had to contact customer services regarding my subscription. I have to say they were excellent especially Justin who helped me. I would highly recommend DYLN and their products. Fantastic company to work with.

Hubby bought his second DYLN bottle because the replacement filter at the bottom of his first bottle would not come out. So, we were left with extra filters but no way to use them and a bottle that could not have the filter replaced. That's ridiculous for the price of this water bottle. Hubby finally broke down and bought a second DYLN bottle. This one ARRIVED WITH RUST INSIDE THE BOTTLE!!! By the time I saw it and he checked on returns the (also ridiculous) two week return window was closed. Any company with a mere two week return window is questionable. RUST!!! That means the stainless steel is extremely poor quality and may be causing more harm than any good the alkaline filter purportedly does. So annoying. I just tried to leave a review on the DYLN site and the link won't work. How convenient for them. Do not waste your money on this poor quality rusty and prone to breaking water bottle.

very poor customer service!! no order since placing it January 3 it is now February 28. No call backs from customer service and NO response to emails

Read other comments, not much more to said. Same issues, no supply, shipping or delivery, no answering any emails or call.

Fraud Comapny, they took money on 27 Dec 2025 and never gave any product, I called many time but no response never they call me back. I have mailed them many times but again no response. I am sure they just making money like this

If I could give them 0 stars I would. Customer service is horrible. They don't respond to emails, or return phone calls. Shipping speed in unacceptable,
Also, I'm not even sure the water bottles work. I ordered one, and when I tested the ph of the water, it was no different than my tap water that I put in it. When I asked customer service, no response.

Customer service is absolute trash! I have ordered several bottles over the years and shipping has always taken up to a month but I always received emails updating me. This time I ordered the diffusers. Received a confirmation email then NOTHING! Emailed, called.....no response. Such a shame because I really like the products.

Dissapointed.Can onlt but Vitabead diffusers from the US . The shipping cos is horrendous and maked it unaffordable. I originally purchased my bottle on Amazon AU 2 months ago . Diffusers were wasy to buy back then. I now need another diffuser onlyvto find I cannot get it from my originsl source Amazon AU -😡

Ordered Jan 5th, should have arrived the 13th. I have emailed several times, called and left at least 6 msgs, sent msgs on IG and FB, made negative comments on media with their recent posts, and NOTHING. Zero response. Worst customer service ever which is a shame b/c I love the product.

Absolute lack of customer service. I ordered something on December 25th, it says it was shipped on January 6th, has not arrived, and customer service will not reply to dozens of emails.

order 12/23/25 received tracking number and no product, emails sent, call no answer, file dispute with PayPal, waiting for results

Order Replacement VitaBead Diffusers Dec 4th 2025. Was supposed to arrive Dec 12th 2025. Never was shipped. Credit card was charged. I have emailed multiple times and no reply. Very unreliable company. Can not be trusted.

I am having difficult getting Dyln Vitabead diffuser. The company collecting money but not dispatching the product. Is this a company or someone in a garage selling products, The company not responding to emails.

Me husband ordered a water bottle December 5th and it has not come yet. HE HAS EMAILED, LEFT VOICEMAILS AND NO ONE HAS CONTACTED HIM. THE 800 NUMBER IS A RECORDING WITH NO ONE ANSWERING CALLS!! This is very disturbing and disappointing! YOU ALL HAVE PROCESSED THE PAYMENT AND HAVE NOT DELIVERED THE PRODUCT.
DO NOT PURCHASE ANYTHING FROM DYLN!!!
I’m hoping my beads for our current water bottles come since that automatic payment has been processed as well!!
Love the water bottles but I cannot support a company who does not deliver and does not respond to emails and voicemails-TERRIBLE CUSTOMERS SERVICE!