dynalogic a/s Reviews 

Very disappointing delivery service.

According to the tracking system, my package was marked as delivered at 15:55, but I received nothing. I was at home the entire day and nobody came to my door or contacted me.

What is even more frustrating is that the customer service phone line is supposed to be available 24/7, yet when I tried to call, all phone lines were closed.

A package should not be marked as delivered when it has not actually been received. This needs to be investigated and resolved urgently. I expected a much more reliable delivery service.

This Dynalogic is a shame for the business! Only shit and trouble! Horren.com please stop with this idiots!
No service, no information it’s a shame!

Egbert

Honestly not even 1 star it should be 0. I have made an appointment to deliver my phone for me 4 Times! While the first 3 times the drivers lie that you weren't home. While I saw them infront of My building. And the last time? The I came down in 2 mins the driver just started driving away. I flagged him down spoke to him which he was rude af. And told me that I wasn't home so he left.. I was talking to him he just waved his hand dismissing me and drove off. And on the phone with Dy nalogics I TOLD THEM MULTIPLE TIMES to call me when they arrive...it ever happened. This is the worst deliver company ever. Don't buy anything from Amazon or bol or Vodafone that is using this company they will waste your time. And you will be disrespected as a person.

Ordered table and chairs 2 months ago and Dynalogic never deliverd them even though I made appointments for twice… they keep cancelling the delivery last minute without any explanation and there is no way to contact them.
Unprofessional, untrustworthy! Never again

I ordered something over 2.000 to get a email that there was a sorting mistake so still don't have my order u get a email to choose a date to not get it I didn't even pick the fastest option but when I'm home to not get it at all.

I ordered a fridge through Bol.com, and the delivery experience with this company was absolutely unacceptable.

The first delivery attempt was a complete farce — they claimed we weren’t home and even said they called us. We were home all day, and I had no missed calls.

Two days later, the second attempt was somehow even worse. The couriers arrived in a terrible mood, rude and dismissive from the start. As soon as they saw the stairs (which we had already informed Bol.com about during the order process), they flat-out refused to carry the fridge upstairs. At one point they even dropped the fridge on purpose.

The way they handled the situation was shocking. They were openly rude, confrontational, and even aggressive toward us. They took pictures of the fridge themselves, but when we tried to do the same (simply of the fridge, not of them), they deliberately stood in the way and became hostile about it.

This is some of the worst customer service I have ever experienced. I would never, ever use this company again, and I am appalled that Bol.com works with them. Truly unbelievable.

They already give a sh**ty hour range via media markt (from 8 to 22) . In the late morning they say we are gonna see them between 18 and 21. Then a problem of connection at their side blocks the tracking. At 18:40 a message: we ll be there at 19:15. It is 20:40 and no one came not advise was sent

Company overloads curriers, who are given too many deliveries for one day. As a result curriers refuse to wait people coming downstairs to open the entrance door, refuse to lift equipment other than 1 stairs and these limitations nowhere to be found during ordering etc.
Avoid this company at any costs.

After your review they suggest you to play their game: "Give us more details, and we will check!" Don't play their game, it is a waste of time, and it will solve nothing. They will just say that delivery curriers did a bad job, they received bad ranking or whatever, or that you did not read small letters in some terms and conditions, links to which are nowhere to be found during your order.

This company trashes their curriers. They hire curriers as "independent contactors" to deliver your equipment, these contractors work all the time on Dynalog with their own cars, which by law makes them permanet employers of Dynalog. Contractors receive pennies for each job they do. If they don't agree for pennies, Dynalog just hires others, because almost all curriers are from volnurable population like asylum seakers, and they need some job to feed their families. Dynalog pays pennies forcing these contractors to get/agree on more deliveries per day than they can physically do with good even with OK quality.

As a result:
1) cutomers do not get full service they asked for,
2) Dynalog does not pay salary and social security taxes for these curriers,
3) curriers are screwed.
4) company bosses and owners get fat paychecks

You can see yourself, that what I am writing is true, because there is no other way Dynalog would be able to get exclusive contracts in Netherlands with BOL, Mediamarkt and other huge stores. Dynalog gives very low prices to its clients, because it screws own currier, screws government by not paying proper taxes, and screws customers by not providing service they expect.

Others in this business do the same shit, but Dynalog is the most disgusting of them.

This company is a scam, and has nothing to do with being good company and good member of your community. Hope consumers will understand it and give her a kick out of business, and government finally starts checking what this company is doing.

Customer support is not responding at all...

The driver has lied about the customer not being home. On the tracking page, we saw the driver approaching our street so we even went downstairs and waited for him outside in the street but he never turned up in our street. He did not even contact us and just drove away again. We received 3 other deliveries that day without any problem and this behaviour is absolutely unacceptable. After contacting the company the next day (during their opening hours) I still have not received any valid excuse, answer, compensation, or any solution. If you can, avoid this company. And to the webshops or postal companies hiring them to deliver their goods (like PostNL or BPost), please read all of these alarming reviews and finally understand that you should no longer work with them unless they visibly improve their reliability and responsibility. This is absolutely unacceptable and unprofessional.

Very rude, terrible delivery and was cancelled to next week. Not flexible timewise and method of dropping the package. Very low IQ individuals.

Very bad experience.

They were not able to deliver the package for 5 days.
At the end the whole order had to cancelled. Awful service.

After contacting their support service, they told me to call me and schedule an appointment for delivery.
However, did they not call. Instead they canceled the delivery. While I was waiting for a call and delivery, they told me to contact the manufacturer because of the cancelation by Dynalogic.
So a lot of extra work for me and no help from Dynalogic after the 'mistake' from their side.
0 customer help...

scheduled delivery at 5 pm the driver came two days in a row at 4 pm later they removed my order. I have been fighting for my washing machine for three days, for which I paid immediately ...!!!

Here is my story: They came once to deliver my Bol.com fridge. Driver said he couldn't take it up the stairs. My stairs are more than 1m wide and this was a 60x65x185cm fridge - not huge. Driver was not so polite about it either. But fine, I understand that fridges up stairs is difficult and sometimes the company is not prepared for the task. Since I don't have help at the moment and I live on the 2nd floor of an Amsterdam apartment, I can't just leave it outside. So we schedule another appointment when I can arrange for some help. I organize two friends to help at a certain day and time. I take the old fridge down to the street with my son at the designated time (down the stairs they said were impossible.) And . . . they just don't show up. No phone call, nothing. I wait all day. I have to bring the old fridge up with my son again - (up the supposedly "impossible" stairs). Their excuse? A tram line was in the way. This is impossible since the same company had just come and parked the in on the street side which is what everyone does. Call the company? Can't. No number. Email the company? I did. Several times. They totally ignore me. I literally don't know how to order any large item from Bol.com because I find it impossible to communicate with dynalogic and find them totally unpredictable.

I’ve been waiting for more than 4 hours so far while the tracking system updates the window delivery changes every few minutes to be 15min later. I need to leave the house and could have already gone and been back!! USELESS.

Drama! I order a fridge and they live me with it outside of my house just like this… because it’s to high and they didn’t even try to take it in… I paid extra to exchange door to another side and of course they didn’t do it. After my really negative interaction they send somebody few days later to fix it but I didn’t get any information to take out everything from inside and drama again… really bad company with very rude personnel. I don't think I've ever been treated so badly in my life. I don't recommend it at all because it's a waste of time and nerve

Same experience as so many others here. Delivery window was indicated much wider (past midnight!) than originally scheduled. Tracked the driver on the map until the driver reached the neighbouring village. When the driver was supposed to be at my door minutes later according to sms, all of the sudden the car is driving in the opposite direction and then disappears from the map. Just got a message stating that the delivery is not possible anymore today and that I have to make a new appointment.. what a waste of time!

Booked for pickup. No one came!

Absolute nonsense of a company... Two days wasted sitting at home waiting for a delivery to arrive and their reason for not delivering is "nobody at home". No tracking system, no way of getting in contact with the company.. Can't believe a company like Bol is using them as a partner. Do yourself a favor and skip any purchase that has this company in charge of the shipping. Unbelievable...