Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Review summary
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
Company replied
The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Durex Feel Lube
Always helpful
Always helpful when I need to ask questions about my health you always have made me feel you are there when needed
April 18, 2026
Reply from e-Surgery & EVARO
Hi Sandie,
We're happy to hear that our assistance and availability have been beneficial for you. It means a lot to us that you feel supported regarding your health questions. Thank you for your feedback!
Kind regards,
Bradley
The e-Surgery Team
Excellent advice and great…
Excellent advice and great communication. I really feel listened to.
April 24, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi JB,
We're happy to hear that you received excellent advice and experienced great communication. We appreciate you feeling listened to and value your feedback.
Kind regards,
Bradley
The e-Surgery Team
Easy to order
Easy to order, I’m not good on tech so was excellent for me . Prescription worked on my tonsillitis first class feel better now and fighting fit
April 13, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that ordering was easy for you and that our prescription helped with your tonsillitis. We appreciate you taking the time to share your experience!
Kind regards,
Tara
The e-Surgery Team
Couldn't get a doctors appointment told…
Couldn't get a doctors appointment told e surgery my symptoms was given antibiotics my symptoms cleared up pretty quick was quite expensive but worth it to feel 100 percent would use again delivered my tablets quickly would highly recommend
April 4, 2026
Reply from e-Surgery & EVARO
Hello,
We appreciate you sharing your experience. We're happy to hear that your symptoms cleared up quickly and that you felt the service was worthwhile. We value your recommendation and are glad we could deliver your order promptly.
Kind regards,
Tara
The e-Surgery Team
Great service given!!
The questions I was asked about my problem were spot on and the medication that was prescribed worked a treat. I was very wary about ordering medication online as you never really know what your getting but this company I feel you can trust 100% in my experience. My medication turned up the next day.
I will use them again in the future if I need to. Thanks again e-Surgery for your expertise.
March 17, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that the questions we asked helped us to provide effective treatment. We appreciate your trust in ordering medication through us and are so glad your medication arrived quickly. Thank you for your feedback!
Tara
The e-Surgery Team
I'm grateful for this medical support…
I'm grateful for this medical support when I needed it the most.getting a doctors appt these days takes far too long.ive completed my course of medication and feel much better now.i will not hesitate to use e surgery again.
Thank you.
February 8, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you felt supported and are feeling better. It's great to know that you found our service helpful during a time when appointment access can be challenging. Thank you for your positive feedback; we appreciate it.
Tara at e-Surgery
Great service as always,but do feel…
Great service as always,but do feel pressured to reorder well before my subscription is due
January 29, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear you find our service great. We apologise if our reorder reminders feel too frequent. We value your feedback and will review our reminder schedule.
Tara at e-Surgery
I started my mounjro weight loss…
I started my mounjro weight loss journey with e-surgery in March 2025. I can't praise them enough.The customer service is excellent. They are very supportive, understanding and caring. Any questions are answered that day or early next day. My orders are tracked and received on time. They keep you updated on special offers, nutrition and keeping healthy and reach out to make sure your okay and that they are there if you need them. They have never let me down once. I would definitely recommend this company . I am so happy with my weight loss. I look and feel so much better and now on maintenance dose.
January 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear about your positive experience with your weight loss journey! It's great to know our customer service and support have been so helpful. We appreciate your recommendation and are delighted you're feeling better.
Tara at e-Surgery
I feel Im safe to use this medicine which the way you choosed to send me. Thanks you so much.
Perfect and safe
December 30, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave us a positive review. We hope to welcome you back in the near future!
Tara at e-Surgery
Dental infection
First time using this company and very pleased. I had a dental infection and it's not easy to get hold of my dentist and knew I needed antibiotics fast. They were so helpful and suggested another type for me which was better, and they arrived well packaged and quickly. What a relief to feel better! Will be using them again.
December 22, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you were pleased with your first experience! We are glad that we could provide helpful suggestions and a speedy delivery during your dental infection. We appreciate your feedback.
Tara at e-Surgery
Disappointment
I have been ordering Sumatriptan for years for migraine from E-surgery and haven’t had a problem until last week. I order once every 3/4 months and they last but my recent order was reduced to one box at a lower dose and I feel now like I’ve been treated as a criminal. And they also won’t let me order regularly. I wouldn’t mind but they have my order record so why such a problem now? Previously I would have given a 5 star review.
October 22, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I'm sorry you feel this way.
I can assure you this isn't about treating you as a criminal – it's entirely about your safety. As we've previously explained, Sumatriptan shouldn't be used regularly, and the frequency of your orders indicates you may need a review by your GP.
When migraine medication is needed this often, it's important that your GP conducts a proper review and investigates whether there are underlying issues or more suitable treatment options for you. This is standard medical practice and something we take seriously from a patient safety perspective.
We would genuinely encourage you to book an appointment with your GP to discuss your migraines and explore the best treatment plan going forward.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Disappointing
After a previous bad experience, I gave this pharmacy another try due to running low on sumatriptan. This is a medication I have used for 15 years on and off due to a 30+ year history of migraine (which I explain in consultation). I have continued to use this medication as it has been the best medication for me. I have ordered from multiple online pharmacies without issue.
I realised my order hadn’t come 2 weeks later - and saw it had been put on hold. I was asked further questions and asked to provide proof of having been prescribed this medication previously. I don’t have my GP prescription going back over two years (when I was supplied a different medication due to cost saving/policy change at my GP) and could only find frovatriptan prescription - and proof of migraine history. The pharmacy then refused to provide my full order on the basis they don’t know if I would tolerate the medication. Again, I explained my history and asked if they could either fulfil my order or provide a refund.
They have only provided me a partial refund - so now I am out of pocket and have wasted time and money chasing a service that hasn’t been provided. I appreciate some diligence is appropriate for a pharmacy, but why refuse to provide orders even when evidence of medical need is there? Sadly I feel it is unlikely I’ll be giving this pharmacy the benefit of the doubt again due to two disappointing experiences…
October 18, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your feedback, and I'm sorry to hear about your frustration with this experience.
I completely understand how disappointing this must be, especially given your long history with migraines and sumatriptan. However, as a regulated pharmacy, we have a legal responsibility to ensure patient safety, which means we can only dispense sumatriptan when we have documented evidence that it has been specifically prescribed to you previously.
While I appreciate that you've provided evidence of frovatriptan and your migraine history, unfortunately we cannot accept a prescription for a different medication as proof of prior sumatriptan use. We must work from the documentation available to us, and without confirmation that you've tolerated sumatriptan previously, we're unable to dispense it from a safety standpoint.
Regarding your refund, I want to clarify that we've only processed a partial refund because your order contained other items beyond the sumatriptan. We've sent you a separate email about fulfilling the remainder of your order and are currently awaiting your response on how you'd like to proceed with those items.
I genuinely regret that we couldn't meet your needs on this occasion. If you'd like to discuss this further or have any questions about the other items in your order, please don't hesitate to email me directly at hello@e-surgery.com FAO Hannah.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Brilliant service as always
I have nothing but great things to say about this company. I bought lots from them, and have never had a problem. Every order has arrived next day in discreet packaging, as they promised.
I found that the company communicated well with me during the difficult situations with Mounjaro, which made me feel better.
Couldn’t recommend this company enough! Will definitely be purchasing through them again :)
September 16, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate you sharing your positive experience! We're happy to hear that you've consistently received your orders promptly and discreetly. We're also glad our communication helped during the challenges you faced. Thank you for your recommendation!
Kym at e-surgery.
Great customer service despite the current situation
I have been a customer for a while and recently I was worried about my Mounjaro order being disrupted by the price increases and the shortages. I was able to speak to someone from the customer service team who was great and reassured me that my order would come on time and I wouldn’t miss a dose.
Despite how busy they are currently, I feel like they are working as hard as they can and their customer service is just as great as it always has been.
September 8, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our customer service team was able to reassure you about your order. We appreciate you acknowledging our team's hard work during this busy time, and we're grateful for your continued support.
Kym at e-surgery.
Sorted my dental infection really fast
Sorted my dental infection really fast! Ordered last Thursday and it arrived on Saturday morning. I now feel so much better and really appreciate being able to sort this out without the faff of seeing a dentist (that couldn’t even see me for 4 weeks!!).
September 13, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you received your order quickly and that it helped with your dental infection. We appreciate you sharing your positive experience and are glad we could provide a solution when you needed it most. Thank you for your feedback!
Kym at e-surgery.
Really disappointed with e-surgery
I’ve amended this review because my situation has now been resolved and I’m happy with the outcome. I was not asked by e-surgery to edit this review either. I do feel that it didn’t have to take a poor review in order for me to get to a resolution. They have offered good customer service since I originally posted. Original Review- Really disappointed with e-surgery. I do not recommend them and will never use them again. Was using Monjuro from them but on the last dose of my 3rd month the pen failed on me. I followed the process and provided video and returned the dose. Was told it was working fine and it clearly wasn’t. Why would I go through this hassle for 1 dose?Meaning no refund or replacement and no refund of postage. They even wanted to return the medication that had been messed with and out of the fridge for days for me to use. I don’t think so.I’ve been recommending Monjouro but get it from an alternative company, one that you can rely on to take responsibility.
September 16, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I understand your frustration with this experience, and I sincerely apologise for the issues you encountered with your Mounjaro pen and our response to the situation.
You're absolutely right that a faulty medication pen is a serious concern, and I can see why you'd be disappointed with how this was handled. No one should have to go through the hassle of documenting a defective medical device only to be told it was working fine, especially when you clearly experienced otherwise. Your point about the medication being out of refrigeration for days makes complete sense from a safety perspective.
A single dose may seem small to us, but I understand it represents both the cost and, more importantly, a disruption to your treatment routine.
I'd like the opportunity to make this right, I will be emailing you shortly with the appropriate resolution to accommodate for this matter. I want to ensure we learn from this situation to prevent similar issues for other customers.
Thank you for taking the time to share this feedback, even though you've decided to move to another provider. Your experience will help us improve our quality assurance and customer service processes.
Kym at e-surgery.
Money taken but no delivery
Similar experience as other negative reviews - I ordered the medicines; Money was taken immediately but no dispatch of medicines. No one picks up the call nor respond to my emails. Feel like a scam now.
Order number es-1473583! Please respond or refund.
September 2, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I’m very sorry for the frustration this situation has caused.
Due to recent events, we’re currently experiencing an unusually high volume of emails and live chat inquiries. Our team is working diligently to respond to everyone as quickly as possible. As a result of the overwhelming number of calls, we’ve had to make the difficult decision to temporarily disable our phone lines.
I have tried to look into this case, and the order number provided shows a different name and I have been unable to locate an email from yourself. Can you please email hello@e-surgery.com with FAO Hannah in the subject line? I will look into this personally.
Thank you for your patience and understanding.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
I sent my order es-1458383, which is 8 days on hold.
I sent my order es-1458383 on 25th August. I saw it was on hold, so I sent an email with my BMI/Weight evidence the next day. I have emailed on the website through chat messenger, from my email and rang countless times but still no contact. They took my money and my order is still on hold. I don’t know what else to do. 8 days later and nothing. I really feel very stressed by the original timescales for delivery are long gone. I am losing all faith in this company.
August 25, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your patience during this difficult time. I sincerely apologise for the delay in responding to your enquiries about order ES-1458383 and the stress this has caused you.
I understand how frustrating it must be to have your order on hold for 8 days. You're absolutely right that this falls short of our usual service standards.
I have now sent you a private email with specific details about your order and the steps we're taking to resolve this immediately. Please check your inbox and respond there so we can get this sorted for you as a priority.
Thank you for giving us the opportunity to put this right.
Kind regards,
Hannah Patient Success Team Lead
Feel like ive been scammed
Feel like ive been scammed
Order mounjaro 7.5mg on 16th August
Provided the required photo
Am yet to receive my order! Payment has been taken yet i cant get through to anyone on the phone, the chat just shuts down or is unavailable and no one responds to my email.
I feel like i have been robbed and will be escalating this now to try and get ny money back!
Please find another company. Shocking customer service.
September 1, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Jodie,
Thank you for your review. I am very sorry for the repeated requests for information and the lack of communication regarding your order.
Due to recent news regarding weight loss injectable pricing, we are experiencing a high volume of emails, live chats, and phone calls, which has unfortunately affected our response and processing times.
To assist you further, could you please provide your order number? This will allow us to look into the situation and resolve it for you as soon as possible.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
I feel like I was scammed
I've ordered Mounjaro on 22nd of August my order is es-1452497. I did not received any delivery day from them. Since then, they're not replying to any of my emails or calls. I tried to ask for a refund but probably I will not get any reply to that as well.
I've called them today to ask for the refund and at the first call when I said about Mounjaro they started to shout at me and they turned off the call. The second time they started shouting again, but I managed to explain them first that I don't need any information anymore and I just want a refund. Very bad service and the way how they treat people it's unacceptable, I won't order from them again.
August 22, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Laura,
Thank you for your review. We are very sorry for the lack of communication and the delay you have experienced with your order.
Due to recent news regarding weight loss injectable pricing, we have encountered a high volume of emails, live chats, and phone calls, which has unfortunately impacted our response times and processing.
I would like to confirm that your order has been refunded today. The funds should be back in your account within 3-5 days, depending on your card provider.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
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