e-Surgery & EVARO Reviews 

11,819
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,640 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the remarkably fast delivery times and the straightforward online consultation process, making it very simple to obtain necessary medication when booking a standard doctor or dentist appointment proves difficult. People also appreciate the clear instructions provided with the treatment and find the overall user experience exceptionally convenient and reliable. However, some people mentioned occasional issues with delivery delays caused by mail contractors or problems tracking their package. A few reviewers also noted frustrations when orders experienced unexpected holds, rejections, or required extra steps for approval.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick delivery and an easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that medications frequently arrive promptly... See more

Order

People report positive experiences with order, highlighting a very smooth, straightforward, and simple online... See more

User experience

Users describe positive interactions with user experience, highlighting the website as easy to navigate and... See more

Product

Consumers find product to be positive, highlighting how easy it is to share symptoms and receive effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(11,819)

4,722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Iron Deficiency Rapid Home Test Kit

Rated 5 out of 5 stars

Rapid and straightforward treatment

Rapid and straightforward treatment. I asked to inform my GP myself, because I have switched to a private practice recently, and felt this was managed in a responsible and respectful way which I really appreciated.

July 15, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Claire,

We're so pleased to hear your treatment was rapid and straightforward. We're especially glad that our handling of your request to inform your GP yourself was managed responsibly and respectfully.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Rapid, Efficient Service!

Had a tooth infection, now cleared with the antibiotics which were delivered very quickly!
Easy process, just a couple of questions & simple website to navigate.
Would definitely use again & recommend to friends 🤩

July 13, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Lynn,

We're so pleased to hear that your tooth infection cleared up quickly and that you found our process easy. It's wonderful to know you'd recommend us and use our service again.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Save my time from A&E trip

One tablet I took and disappear all my pain,, giveing a extra bag 🛍️ beg of advice for use home remedy the will be greater reward🤔🤔😄😄😘 Excellent service💯

July 2, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Hosna,

We're so happy to hear our product provided such quick relief! We truly appreciate your kind words and are glad we could help alleviate your pain. Thank you for your excellent feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Excellent quality and care

It saved me alot of time from going to the gp surgery.
The urine test came out positive for lower urine infection and the antibiotics that I brought cleared it up. If I had waited for a gp , it would have progressed to a upper urine infection which would have needed second line antibiotics and time off work so thank-you

July 9, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Roisin,

We are so pleased to hear that our service was able to help you quickly and effectively. It's wonderful to know that we could prevent further complications and save you time. Thank you for sharing your positive experience!

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

Tried to order a ventolin inhaler for…

Tried to order a ventolin inhaler for stepdad as he couldn't get to see a gp until Tuesday. He struggles to order online so I ordered it for him using my address and payment method. Evaro took the money immediately from my bank but then sent my stepdad a message saying he failed the identification verification.

As he had gone home when he got the message I couldn't help him to verify whatever was required so paid for a product not received.

June 20, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

I am so sorry to hear about the difficulties you and your stepfather have experienced. I completely understand how frustrating this must be, especially given the urgency of the situation.

I would really like to look into this further for you and do everything I can to help. Could you please email us at hello@e-surgery.com with FAO Hannah in the subject line, and I will pick this up personally.

In the meantime, please be assured that orders which do not pass the ID verification check are automatically refunded within 14 days, so you will not be out of pocket.

I apologise for the inconvenience this has caused and I look forward to hearing from you.

Kind regards,
Hannah, Patient Success Team Lead at e-surgery

Rated 1 out of 5 stars

Mounjaro pen is faulty

Mounjaro pen is faulty, rang and emailed twice, no reply or resolution offered. Sent videos and photos of the problem and am being ignored.

And now I’ve been asked to jump through hoops with another video further delaying treatment. It’s not a short video that’s been asked for and have to return at my expense.

1. Identity Verification
• Begin video by clearly showing your face
• State your full name and order number
• Keep your face visible for at least 5 seconds
2. Medication Authentication
• Show the original manufacturer's medication box we supplied
• Clearly display the batch number label on the box
• Hold the box steady for 10 seconds so batch number is fully readable
3. Pen Inspection
• Display the medication pen in question
• Show the pen's label and any identifying numbers
• Demonstrate the current medication level by showing the vial window clearly for 10 seconds (do not obstruct the view)
• Show the dose counter window
• Rotate the pen slowly to show all sides and any visible medication remaining
4. Needle Attachment
• Show a new, unused needle in its sealed packaging first
• Attach the needle to the pen following proper procedure
• Remove both outer and inner needle caps
• Demonstrate that the needle is properly secured and straight
5. Dose Preparation
• Turn the dose selector to dial exactly 1 unit
• Show the dose counter window clearly displaying "1"
• Confirm the pen has clicked into the correct position (audio should be audible)
6. Test Injection ONLY if you are completely confident the pen is not working:
• Inject into the air (never into your body)
• Press the injection button fully and hold for 10 seconds
• Keep both the needle tip and injection button visible in frame during injection
7. Post-Test Verification
• Immediately show the dose counter after the test injection
• Display the vial window to show whether medication was dispensed or not
• Show the needle tip for any visible medication

May 31, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Carmen,

Thank you for your review and we are sorry to hear that you are experiencing difficulties with your Mounjaro pen.

We want to reassure you that your case has not been ignored. We have been in contact and have requested a short video of the issue so that our pharmacist team can review this and work towards a resolution for you. Unfortunately without this we are unable to assess the fault or offer appropriate next steps.

We understand this may feel like an additional step, however it is a necessary part of our process to ensure we can help you as effectively as possible.

If you are able to send the video across, please do not hesitate to get in touch and we will ensure this is reviewed by our pharmacist team as a priority.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ An Absolute Lifesaver

⭐⭐⭐⭐⭐ An Absolute Lifesaver – Fast, Disconnected, and Incredibly Efficient!

I honestly cannot recommend eSurgery and Evaro enough. If you deal with social anxiety or simply despise sitting in a waiting room surrounded by sick people just to get a straightforward prescription, this service is a complete game changer.

The ordering process was incredibly smooth and stress free. I was able to get exactly what I needed without the dread of having to make a phone call or explain myself face to face to a doctor. The delivery was exceptionally fast, arriving right at my doorstep before things got worse.

I ordered Metronidazole for severe gum swelling, and it worked flawlessly, the swelling went down completely, and I was able to heal comfortably at home. This is, hands down, the best website to order from. I will absolutely be using them again!

May 27, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We are so glad to hear that our service was a game-changer for you, especially with managing social anxiety and avoiding waiting rooms. It's wonderful to know the ordering process was smooth and stress-free, and that your delivery was exceptionally fast. We are thrilled the Metronidazole worked flawlessly for your gum swelling. Thank you for your kind words; we look forward to assisting you again!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Great all round.

Easy to navigate website. A few quick non intrusive questions. Rapid response times. An overall great service. Would recommend e-Surgery to anyone.

May 25, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi John,

We're so glad you found our website easy to navigate and our service great. We appreciate your recommendation!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Honestly

Honestly, top people at this place. They did an initial check, questions etc, all online. I got the antibiotics the next morning. Tooth pain was unbearable, but now all gone. I wanted to hug these people, send flowers, invite to my home, everything........Honestly, I can't thank them enough.

Obviously, it is also important to follow the other steps (aftercare); go see doctor/dentist etc.

May 12, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Nuhu,

We are so happy to hear we could provide such prompt and effective relief for your tooth pain. Thank you for sharing your wonderful experience and for your kind words. We appreciate your positive feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

REALLY EFFICIENT

I use E-surgery for holiday medicine whenever I go away. The cost of the prescription and the medicine is less than my GP charges for the prescription alone.

It's delivered within a couple of days and fits through my letterbox. I don't have any pets or kids at home so that's fine. It saves me having to wait in.

Affordable, quick, convenient and efficient. I've been using E-surgery for about 6 years without any problems. I tell everyone I know about them.

May 28, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Jocelyn,

We are so pleased to hear that our service consistently meets your needs for holiday medicine. It's wonderful to know that our affordability, speed, and convenience have been a positive experience for you over the past six years. We truly appreciate you recommending us to others!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Great communication

Great communication, rapid delivery, great company to buy from

May 26, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Andrew,

We appreciate your positive feedback. We're glad you value our communication and rapid delivery.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Easy to order, but expensive

It was easy to find the medication I wanted online on their website and it was easy to order after completing the questionnaire. I would say their prices are quite high, but it was very convenient to have the medication delivered to my home rather than having to make a journey to the pharmacy.

May 21, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Aga,

We're glad you found our website easy to navigate and appreciated the convenience of home delivery. We value your feedback regarding pricing.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Reliable excellence.

Excellent service from start to finish and good rapid delivery service. I have used e-Surgery several times now and will certainly continue to do so. Thank you.

April 26, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Ted,

We're happy our service was excellent from start to finish and that you experienced rapid delivery. We appreciate your continued trust and thank you for your kind words!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Joanna,

Thank you for taking the time to review our service and we really appreciate that you found our service to be quick and professional!

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

Put me in grave danger and could not even call or email with advice

Did n9t inform me of safety testing protocols. Left me with dangerous levels. Would not let me speak to prescriber. Blamed another company. Completely failed to offer any advice or support to help me deal with the toxicity their prescription created. Put me at serious risk. Did not do anything to help put this right. Will be reporting to pharmacy council.
Replied saying they contacted me - they asked for a blood test result then I have never heard from them again. It's shocking

May 1, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Anna,

Thank you for taking the time to leave your feedback. We take any concern relating to patient safety with the utmost seriousness and we are sorry to hear that you feel your experience fell short of the standard you should expect.

We can see that a member of our team was in contact with you by email on 30th April we will continue to work towards a resolution for you.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Had a gum abscess and was returning home on a Friday evening from holiday. Couldn’t get an appointment with the dentist until Monday and as I arrived home Amoxicillin was delivered. Started taking medication immediately and problem was soon resolved. Very thankful this service exists. Will definitely use again. Many thanks for helping me get relief from such dreadful pain. Glenis

April 16, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Glenis,

We're happy to hear that our service provided you with prompt relief during your dental emergency. We are very thankful that we could assist you in quickly resolving the issue and appreciate your positive feedback. We're glad you found our service helpful!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Rapid service

Rapid service. Very happy

April 19, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Kim,

We're happy to hear that you were pleased with our quick service. Thank you for your positive feedback; it means a lot to us.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

I was actually pretty happy with…

I was actually pretty happy with e-surgery, but this time experience was different. I’m ordering my treatment from them as I simply haven’t got time to go to doctors. I was ordering it on a regular basis (not controlled medicine or anything). I’ve been asked for my blood test results a couple of times and no problem there I am checking myself on a regular basis. I mainly do it privately as we all know how NHS is (I am getting an annual review - but this is once a year not anytime I want). This time when I requested my meds it took a couple of days before I got a message that an order is on hold. Few hours later a message has arrived from I guess a doctor? Requesting test results- I thought ok annoying as I have only just sent them recently , but nonetheless sent out blood test results from private surgery. A day later I’m getting a response completely ignoring the results and request for a blood test from a GP or NHS app! I can’t have these done whenever I want and I did sent my annual review once couple months back. I also pay extra to get medicine delivered as I haven’t got time to queue at GP surgery every time I need a prescription. If I did would have no need for an online service now would I? Now I have to find the time and the way to get my usual prescription so thank you. I appreciate being careful etc. But that’s a bit much, especially these aren’t regulated or dangerous medications. Not happy at all!

April 19, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to share your feedback, and I’m genuinely sorry for the frustration this situation has caused.

I can see you’ve been a loyal customer for some time, and I completely understand how disappointing it must be when the process doesn’t go as smoothly as it usually does—especially when you’re using our service specifically to save time. You’re right that this experience hasn’t met the standard you’ve come to expect from us, and I apologise for that.

As you’ve been on this treatment for a while, we have a duty of care to periodically review your blood results to ensure the medication remains safe and suitable for you. While we really appreciate you sending your private blood test results, unfortunately they didn’t include all the specific markers our prescriber needs to assess your treatment safely. I’m sorry if this wasn’t communicated clearly in our messages—we should have explained exactly what was missing and why we needed NHS/GP results instead.

I completely appreciate that accessing NHS blood tests isn’t always straightforward, and that’s precisely why you use our service. The last thing we want is to add unnecessary hassle, but in this case, the prescriber genuinely needs those specific results to prescribe safely and responsibly.

Again, I’m sorry we’ve let you down on this occasion. If there’s anything else I can do to help, or if you’d like to discuss this further, please don’t hesitate to get in touch, emailing us at hello@e-surgery.com with FAO Hannah in the subject line.


Kind regards,
Hannah Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

I was home from University over Easter…couldn't see my GP

I was home from University over Easter had a Sinus infection. Couldn't reach my surgery that was 6 hours away and was closed. My old GP where I grow up couldn't help me.
Esurgery was a life saver and assesst me with and consultation and I receive help and medicine. I am forever grateful and very pleased with the service I received. Thank you

April 2, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're so glad to hear that we could assist you during a difficult time when you were away from your usual healthcare providers. We appreciate your gratitude and are pleased that our service met your needs. Thank you for sharing your positive experience.

Kind regards,

Tara
The e-Surgery Team

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