Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Lamisil 1% Foot Spray
Requested antibiotics for sinusitis but…
Requested antibiotics for sinusitis but emailed to say I needed to try steroid nasal spray first. Emailed back to say I had tried them previously with no improvement and usually ended up needing antibiotics. Tried the nasal spray when it arrived with little improvement. Ended up going to MIIU where they agreed I needed antibiotics.
April 14, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I’m sorry the treatment we recommended didn’t help in this case.
We can only assess based on the symptoms and information provided in the consultation, and current clinical guidelines do recommend trying a steroid nasal spray before prescribing antibiotics for sinusitis. I appreciate that you’d mentioned trying them previously, but without being able to review you in person or see how recent that trial was, we have to follow those guidelines to ensure safe and appropriate prescribing.
That said, I’m glad you were able to get the antibiotics you needed through the Minor Injuries Unit in the end, and I hope you’re feeling better now.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our spray helped with your nose; we appreciate your positive feedback and are glad it worked well for you.
Kind regards,
Tara
The e-Surgery Team
AVOID
They get 1 star for refunding me for a service they didn't provide.
They wont give you medication without a perscription, so what is the point. If I had a perscription, I would go to my pharmacy. They say they provide a consultation but that involves looking at a perscription.
AVOID!
April 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I’m sorry this experience has left you frustrated, and I appreciate you taking the time to share your feedback.
Not all the medication we provide requires proof of prescription—however, some do. I understand it may seem pointless if you already have a prescription, but many of our customers use our service because:
They need a specific brand that their GP or pharmacy is unable to supply
They require an additional supply due to lost or damaged medication
They need faster access or more flexible delivery options
That said, I’m genuinely sorry if the service didn’t meet your expectations in this case.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
ESurgery
Esurgery has been supportive since day 1 x . There website is easy to follow making ordering mounjaro a simple operation . The product has always arrived on time and in good condition . No complaints at all
April 3, 2026
Reply from e-Surgery & EVARO
Hi Linda,
We're happy to hear that we have been supportive from the start and that our website made ordering easy. We're glad your orders always arrive on time and in good condition. Thanks for your feedback!
Kind regards,
Bradley
The e-Surgery Team
Excellservixe ent service from online also…
Excellent service from online also great delivery options the number 1 online service
April 9, 2026
Reply from e-Surgery & EVARO
Hi,
We're happy to hear you received excellent service and found our delivery options great! We appreciate you considering us the number 1 online service.
Kind regards,
Bradley
The e-Surgery Team
e-Surgery
e-Surgery
i would not recommend them at all stay away.
i wanted to buy two boxes of Amoxicillin 500mg Capsules and Metronidazole 400mg which may i add are completely over priced by 90% you can get 100 capsules for £15 i paid £23.96 just for 15 tablets the industry is a ripp off your better going to a chinese or Thailand pharmacy online which i ended up buying for much cheaper for 100 tablets of both Amoxicillin 500mg Capsules and Metronidazole 400mg
anyway after i paid got an email stating:
Your order es-1781910 has been placed on hold
order on hold. Because you’ve recently taken antibiotics for the same dental infection
this was a big fat lie never had this before ever ordered from them or anybody else before.
i emailed them they stated: treatment, our guidelines dictate that we can only prescribe 1 course of antibiotics at a time.
too much hassle to buy from them, they could have just sent it off as a one off no one would have known. plus it is way over priced anyway makes no sense, i just end up going to the chinese pharmacy online got 100 for less.
its best people take advantage of the NHS and get it cheaper as well.
March 18, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I’m sorry you were disappointed with our service and pricing.
We do offer discount codes, which I can see you took advantage of, and you are of course welcome to use a different provider if our pricing doesn’t suit your needs.
However, I must address your concerns about antibiotics. For patient safety, we can only issue one course of antibiotics within a 12-week window. This is in line with our clinical guidelines and those of the majority of regulated pharmacies, designed to keep patients safe and reduce antibiotic resistance. You also mentioned in your email to us that you made a mistake in your consultation regarding previous antibiotic use. We did send you the Amoxicillin to help treat your dental infection as requested.
I want to strongly advise against purchasing or taking 100 tablets of antibiotics from unregulated sources. Taking excessive or unnecessary antibiotics puts you at serious risk of developing antibiotic-resistant infections, which can be extremely dangerous. The course length we provided is what is recommended by the NHS and is clinically appropriate for treating your condition safely.
I’m sorry if you found our process frustrating, but these guidelines exist to protect your health.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Ordered some time sensitive medication…
Responding to their response. They did email me at 1:31am Tuesday morning apologises not Wednesday. I responded at 7:35am they have received a email from me I have the screenshots. I emailed them again on Tuesday at 21:21. I did not request a refund until Thursday.
Ordered some time sensitive medication as website offered tracked 24 delivery. And this was just a bit easier than going to my doctor ordered on Monday, on Wednesday I received an email saying my medication was on hold. Not due to anything other then “should we keep order the same or would you like to subscribe to this medication” I emailed back instantly and it’s still on hold. Lesson learned never again. Will update if I receive a refund
January 28, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback and I’m sorry to hear your experience didn’t meet your expectations.
I’ve looked into your order and wanted to clarify what happened. Firstly, I apologise that the email with the clinical questions was sent the following day rather than sooner, I understand this delay was frustrating, especially when you needed time-sensitive medication.
Our prescribers have a duty of care to ensure we issue the most appropriate treatment for each patient. The email you received wasn’t asking you to subscribe, but rather offering an alternative treatment that may have been more suitable for you.
Unfortunately, we didn’t receive a response to the clinical questions, only your email requesting a refund, which we processed straight away. Refunds typically take 2-5 working days to appear in your account.
I apologise for any inconvenience caused and I’m sorry we couldn’t help you on this occasion.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Triple action spray
Can’t speak for results yet as I have only been using the product for 1 week. The service was great, including asking the relevant questions and offering to inform my GP for me that I am using the product. Also arrived a couple of days after I ordered it which was unexpected but a pleasant surprise. The product I wanted wasn’t in stock when I intially created an account and I DIDNT receive lots of spam emails asking me to buy something which made me more inclined to return and buy the product when it was back in stock. My brother in law has used this for around 5-6 months and has seen and great result.
January 8, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate your feedback and are glad the service and quick delivery met your expectations. It's great to know you value our approach to communication. Thank you for your review!
Tara at e-Surgery
Reply from e-Surgery & EVARO
Hello,
We appreciate your initial feedback and time. We hope our service continues to meet your expectations with future deliveries. Please let us know if there is anything we can do to improve your experience.
Tara at e-Surgery
I consulted for a dental infection and…
I consulted for a dental infection and was prescribed antibiotics. I paid for expedited shipping within 1 to 2 days, but I haven't received the medication, and they haven't responded to my complaint. Now, I am going to the hospital emergency service for treatment. This is the first and last time I will use an online pharmacy service.
November 1, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I'm really sorry to hear about your experience and that you've had to go to A&E for treatment.
We dispatched your order the same day it was placed, but unfortunately Royal Mail didn't process it as quickly as we'd hoped. While 24-hour tracked delivery is usually very reliable, it can occasionally take up to 3 days as stated on our website, though we completely understand this wasn't acceptable given your dental infection.
We did respond to your email the next working day, but I'm sorry if our response didn't reach you in time or address your concerns adequately.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
I ordered 1 day and received my…
I ordered 1 day and received my medication the following afternoon, great service
October 26, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you received your medication so quickly! We appreciate you taking the time to share your positive experience with our service.
Kieran at e-Surgery
Really disappointed with e-surgery
I’ve amended this review because my situation has now been resolved and I’m happy with the outcome. I was not asked by e-surgery to edit this review either. I do feel that it didn’t have to take a poor review in order for me to get to a resolution. They have offered good customer service since I originally posted. Original Review- Really disappointed with e-surgery. I do not recommend them and will never use them again. Was using Monjuro from them but on the last dose of my 3rd month the pen failed on me. I followed the process and provided video and returned the dose. Was told it was working fine and it clearly wasn’t. Why would I go through this hassle for 1 dose?Meaning no refund or replacement and no refund of postage. They even wanted to return the medication that had been messed with and out of the fridge for days for me to use. I don’t think so.I’ve been recommending Monjouro but get it from an alternative company, one that you can rely on to take responsibility.
September 16, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I understand your frustration with this experience, and I sincerely apologise for the issues you encountered with your Mounjaro pen and our response to the situation.
You're absolutely right that a faulty medication pen is a serious concern, and I can see why you'd be disappointed with how this was handled. No one should have to go through the hassle of documenting a defective medical device only to be told it was working fine, especially when you clearly experienced otherwise. Your point about the medication being out of refrigeration for days makes complete sense from a safety perspective.
A single dose may seem small to us, but I understand it represents both the cost and, more importantly, a disruption to your treatment routine.
I'd like the opportunity to make this right, I will be emailing you shortly with the appropriate resolution to accommodate for this matter. I want to ensure we learn from this situation to prevent similar issues for other customers.
Thank you for taking the time to share this feedback, even though you've decided to move to another provider. Your experience will help us improve our quality assurance and customer service processes.
Kym at e-surgery.
Incorrect prescription received. Unable to contact company to rectify.
Ordered 2 salbutamol, received 1 ventolin. Have been trying over a week to contact them via email and phone with no response to either. Contacting trading standards and the governing body of pharmaceuticals. Don’t waste your money.
September 5, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback.
I sincerely apologise for the multiple failures you have experienced - receiving the incorrect quantity and brand of medication, combined with poor customer service, is completely unacceptable. I understand how frustrating this must be when you depend on receiving the right medication.
I want to resolve this matter for you immediately, however I am unable to locate your specific order using the information available from this review. To ensure I can help you quickly, please email us at hello@e-surgery.com with "FAO Kym" in the subject line, and I will personally prioritise your case and work to get this corrected as soon as possible.
You should never have to deal with receiving the wrong medication or struggle to get proper customer support when things go wrong. I take full responsibility for these failures and am committed to making this right for you.
Thank you for bringing this serious issue to our attention, and I look forward to resolving this promptly once I receive your email.
Kym at e-surgery.
Appalling Customer Service
The 1st order placed for Mounjaro was prompt. 2nd order placed 1 September 2.10pm swapping to Wegovy requested another check on Id which I promptly provided. In the absence of any further communication of 8 emails (I was cut of on my calls 4 times) and two chat bots within the space of 12 days - no contact made to acknowledge or respond to any communication. My dose should have been taken on Monday 8 September and I still don’t know when or if this is going to get to me.
The 1 month of taking Mounjaro is lost! Back to square 1 and no apology or good will gesture offered.
September 1, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the delays and the frustration you’ve encountered. We understand how disappointing it must feel to place an order in good faith, only to face unexpected setbacks and communication difficulties.
I have taken a look into your order and have emailed you privately in order to get this resolved.
Again, I apologize for the frustration we've caused and appreciate you taking the time to share your feedback.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Absolutely disgraceful customer care
Absolutely disgraceful customer care. I placed an order on 30/8 which was placed on hold until I sent a photo ID which I did by return.
3 chat forms later (nobody available will get back to you) 2 unanswered emails, 1 complaint form and numerous phone calls cut off due to high volume, they still have my money and I’m furious.
August 30, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I sincerely apologise for the disgraceful level of service you have experienced. Your frustration is completely justified, and there is no excuse for leaving you without any communication despite your prompt provision of ID and multiple attempts to reach us.
Due to recent events, we're currently experiencing an unusually high volume of emails and live chat inquiries. However, this absolutely does not excuse our failure to respond to your matter promptly, especially after you provided the requested identification by return.
The fact that you've had to complete 3 chat forms, send 2 unanswered emails, submit a complaint form, and make numerous phone calls while we still hold your money from an order placed on August 30th is completely unacceptable.
I believe I have now contacted you directly regarding your order, but I want to personally apologize for the appalling service you've received. We are working hard to improve our processes, but I understand that doesn't help your immediate situation.
Your experience falls far short of the standard we should be providing, and I am committed to ensuring this is resolved immediately.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Consider alternative providers shocking customer service
I recently began using Mounjaro through e-Surgery, opting for their subscription model. The pricing seemed competitive, and the setup offered a straightforward way to manage re-orders.
About a month in, Eli Lilly announced a price increase—something I fully understand was beyond e-Surgery’s control and affected the entire industry. However, this announcement appeared to trigger a chain of events that led to shockingly poor service and chaotic communication.
Initially, I received an email confirming my subscription would continue as normal, with the option to purchase an additional pen at the original price. I called their team, spoke with a helpful staff member who explained the process, and even provided a discount code. I received both my regular subscription pen and the extra one without issue.
Then, a couple of weeks later, I got another email saying they’d relaxed their prescribing criteria and I could order yet another pen—so I did.
Fast forward to today, and I’ve now received this message:
“Unfortunately, we are unable to process your order for Mounjaro (Tirzepatide) Weight Loss Injection at this time. This is because we have already provided two pens earlier than scheduled, and our current prescribing policies do not allow us to issue additional pens before the due date. If you have any concerns or need further assistance, please refer to your GP or NHS 111 for guidance.”
This directly contradicts their previous communications. It feels like they’re making up policies on the fly. Not only am I now being refunded without receiving the pen I ordered, but they’ve also cancelled my subscription entirely.
Frankly, it’s a shambles. The inconsistency and lack of clarity have been unacceptable, and it’s clear they’re operating without a coherent strategy—at the expense of their customers.
UPDATED 12/08/2025:
To compound the issues already mentioned, I was expecting my OPT pen to arrive on Wednesday via Royal Mail 24. It failed to arrive on time, so I contacted e-Surgery through their live chat to report the delay—no response was received. The pen eventually turned up yesterday, a full day late. I immediately informed e-Surgery that the ice packs had completely melted upon arrival, and the temperature of the medication was 18.1°C. I’ve since followed up with an additional email, but again, no reply.
For full transparency:
Below is the email I sent them. As you’ll see, their chatbot also gave incorrect guidance. According to Eli Lilly’s own recommendations, once MJ has been exposed to room temperature, it must be used within 21 days. That’s clearly unworkable—especially considering I still have three doses remaining in my current pen.
-----------------------------------------------------------
Dear Sirs,
I am writing to formally raise a complaint regarding my recent order, which was sent via Royal Mail Tracked 24 but failed to arrive on the promised date. I contacted you on Wednesday to confirm non-receipt, having taken a day off work specifically to ensure I was available for delivery. Despite the tracking app stating the item would arrive between 10:30 and 13:30, no delivery occurred. The last scan showed the parcel in Norwich at 18:59 on 09/09/2025, which only heightened my concern.
The order finally arrived yesterday (11/09/2025) —a full day late—and, as feared, the ice pack was completely melted. The interior of the packaging and the medication pen itself were warm to the touch. I measured the temperature using an infrared thermometer, which read 18.1°C. I have photographic evidence of this.
I attempted to raise this issue via your Chat system previously, flagging that the medicine was warm. Unfortunately, the automated response incorrectly advised that the pen could still be used within 30 days. I have two serious concerns with this:
1. Eli Lilly’s official guidance clearly states that an unopened pen may only be stored at ambient temperature for up to 21 days once removed from refrigerated conditions—not 30 days, as your chatbot claimed.
2. I am currently using an existing pen with three doses remaining. Even if the newly delivered pen were viable, I cannot use both simultaneously. One of them will inevitably go to waste.
I am extremely disappointed. I have never had issues with your service before and have placed my trust in you to handle sensitive medication appropriately. This situation has left me with zero confidence in the safety of the product I received, and I am now unsure how to proceed.
I would appreciate a prompt response outlining how you intend to resolve this. I expect either a replacement or a refund, and reassurance that future deliveries will be handled with the necessary care and accuracy.
Sincerely,
September 8, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I sincerely apologise for the confusion and inconsistency in our communications regarding your Mounjaro subscription. Your frustration is completely understandable, and I take full responsibility for the unclear messaging that has led to this situation.
Due to recent events, we're currently experiencing an unusually high volume of emails and live chat inquiries, and we've had to temporarily disable our phone lines. However, this does not excuse the fundamental communication failures you've experienced.
The two-pen policy was indeed only intended for August, but my apologies if this was not clearly communicated in our subsequent emails. I understand how this would appear as though we were "making up policies on the fly," and I apologize for this lack of clarity.
Your September order was rejected because you had already received multiple pens in August, and I apologise if our communications for this were not clear. Due to the refund on your subscription this does then expire the subscription. My deepest apologies for this but unfortunately we can not reinstate subscriptions.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Horrible customer service
I don’t know how to start! I am so surprised how this company has no professionalism. Is this a scam? My order ES-1453675#SUB#1 was paid but never arrived. Despite repeated attempts over several days to get an update, I have received no clear response, and I am now deeply concerned about whether my order will even arrive.
I have contacted their team multiple times through chat, email, and phone. Unfortunately, my experience has been extremely disappointing. Not only have my emails gone unanswered, but when I finally managed to reach someone on the phone, the customer service was unhelpful and outright rude, even hanging up on me.
This is completely unacceptable. I am in the middle of treatment, and this medication is important for my health. The lack of communication and professionalism has left me anxious, stressed, and extremely dissatisfied with your service.
I want a refund immediately and also please cancel my subscription with you!
September 1, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Juliana,
Thank you for your review, and I am sorry for the negative experience you have had. We are currently experiencing an increased demand from patients following recent news regarding weight loss injectables, which has impacted our ability to respond to emails and chats as promptly as we normally would. I apologise for any inconvenience this has caused.
As requested, we have processed a refund for your order, and it can take 3-5 days for the funds to be made available in your account, depending on your card provider. We have also cancelled your subscription with us.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
My order has been on hold for 1 week
My order es-1458500 has been on hold for 1 week.
I ordered a week ago, knowing there was a 5 day backlog, which then changed to a week. I've contacted them multiple times and got no where, i'm now unsure if it will even arrive in time. Ive emailed asking for a refund if its not going to arrive in time doubt it will get a response.
September 1, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your review. I apologise for the delay and lack of communication regarding your order.
Due to recent news regarding weight loss injectable pricing, we have experienced a significant influx of emails, live chats, and phone calls, which has unfortunately extended our backlog and delayed orders further.
Your order was awaiting review by our prescribing team. As per your request, we have now processed a refund, and the funds should be back in your account within 3-5 days.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
1 Star is even to good for this company AVOID
Hi,
Just so you are aware I have started a bank dispute had no response in 10 days shameful service.
You are lucky to receive even 1 star it’s the lowest it goes. I Will not even recommend your service even to the devil himself I’m not that spiteful 🤣
UPDATE
My order has now been dispatched so I will give 2 stars communication is critical thanks. 8 days with no response for an item being shipped is not good thanks.
Bradley thanks for the response yes got order today I would suggest more communication with your customers.
As you can see that is what you are lacking a lot even a quick email saying orders delayed. By X amount of days and we would be happy thanks.
August 21, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello James,
Thank you for your feedback. I apologise for the delay and lack of communication you experienced with your order.
Due to recent news regarding weight loss injectable pricing, we have faced a high influx of emails, live chats, and phone calls, which has unfortunately impacted our response and dispatch times.
I can confirm that your order was dispatched on the 30th of August and, according to Royal Mail, it was delivered today. We hope you have now received it and apologise for the inconvenience.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
No comms, no replies but holds your money and no products.
Having had a prescription and promises that products ordered were available - received an email advising of delays - no time limits, but options (1, 2 and 3) in the email to change products. Had to go through whole registration process again and pay again for a different product - meanwhile no replies to my chats and messages from e-surgery, estimate promises of delivery of the different product and as of yet no refund for the product they cannot get. I shall be making a complaint as this organisation has a superintendent pharmacist and they are therefore liable for this total debacle.
August 22, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Paul,
Thank you for your review. We are very sorry for the frustration and inconvenience you have experienced with your order and our communication.
Due to recent news regarding weight loss injectable pricing, we have encountered an unusually high volume of emails, live chats, and phone calls. This has unfortunately resulted in delays in our ability to respond and dispatch orders promptly. We apologise for not being able to provide the level of service you expect and deserve.
We understand your concerns regarding the refund for the product we could not supply and the delays with the new order. Please rest assured that we are working diligently to resolve these issues. If you have any further questions or need assistance, please contact our customer service team at hello@e-surgery.com.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
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