The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
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Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
Company replied
Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Melatonin Tablets For Jet Lag (3mg)
A shockingly poor service
A shockingly poor service! I ordered antibiotics for a dental infection and answered all the questions fully. My order was approved. I then received an email saying that the prescriber had questions as to why I had requested metronidazole as they would normally prescribe amoxicillin or penicillin - did I have an allergy? I responded that no, I didn't, but that since I have IBS (though don't take any medication for this), I have used Metronidazole in the past without side effects and this is my preferred antibiotic.
They immediately cancelled my order, without any explanation. I received an email saying we're unable to fulfil your order and have refunded you.
This is totally unacceptable. No reason was provided for the order cancellation and I'm now without the medication I require, and £35 down. It will take 3 to 5 days for a refund.
Do not recommend this website at all!
September 14, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello Paula,
Thank you for your feedback and I’m truly sorry to hear about your experience. I completely understand how frustrating and worrying this must be, particularly when you are dealing with a dental infection and need medication promptly.
I can confirm that our prescriber did send you an email earlier this morning explaining the clinical reasons why we were unable to issue Metronidazole in this instance. We understand this may be disappointing, however the safety of our patients is always our top priority and our prescribers must make clinical decisions based on this.
We’re sorry for any distress this has caused and we would encourage you to seek advice from your dentist or GP who will be able to prescribe the most appropriate antibiotic for your needs.
If you have any further questions regarding your refund or the clinical decision made, please don’t hesitate to get in touch at hello@e-surgery.com or call us on 01603 931600 and we will be happy to help.
Kind regards,
Bradley
The e-Surgery Team
Excellent rapid service and delivery
Excellent rapid service and delivery time for order cannot fault in any way.
September 14, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi David,
We are so pleased to hear you experienced excellent rapid service and quick delivery for your order! Thank you for your positive feedback.
Kind regards,
Bradley
The e-Surgery Team
DELIVERY TIMES NOT RELIABLE EVEN IF YOU PAY EXTRA
They use Royal Mail who are very unreliable. I paid for 24 hour tracked. I ordered on a Friday night and expected the medication on Sunday or Monday at the latest. After emails saying it would be received by 5pm toady, Royal mail emailed me at 3.30pm to say they couldn't deliver today (they didn't say why) and that they will "attempt" to delivber tomorrow. e-Surgery have of course covered themselves by putting that the 24 hour trackled service can "rarely" take 3 days.
September 14, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello Melanie,
Thank you for your feedback and I’m sorry to hear about the delays you experienced with your delivery. I completely understand how frustrating this must have been, especially when you needed your medication.
I’m pleased to let you know that we have processed a refund of your shipping cost as a gesture of goodwill, and I can confirm that Royal Mail have updated the tracking again today and state that your order is now due for delivery before 5pm today.
We hope your medication arrives safely and that you’re feeling better very soon. If you have any further concerns please don’t hesitate to get in touch at hello@e-surgery.com or call us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
Excellent customer service great to…
Excellent customer service great to order from great prices quick delivery good online application process for prescription
September 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Judith,
We're so pleased to hear you experienced excellent customer service, great prices, and quick delivery. It's wonderful that you found our online application process for prescriptions good!
Kind regards,
Bradley
The e-Surgery Team
Couldn't get an appointment at all was…
Couldn't get an appointment at all was told I would have a 5 day wait! needed the antibiotics way before 5 days! Amazing service meds came bang on time! on my second day of my antibiotics and feeling better already! Amazing service I was worried at first but if I ever struggle again for appointments knowing I need antibiotics I'll definitely use this again.
September 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Cheryl,
We are so pleased to hear that we could assist you when you needed antibiotics urgently and that you're already feeling better. It's wonderful to know our service provided a timely solution.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Sarah,
We appreciate your positive feedback! We are so glad to hear that you experienced a fast turnaround and that we were always available to answer your questions. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
Gum Infection
Excellent service, I ordered antibiotics for a gum infection on Wednesday night and they arrived Friday morning. Clear instructions on how to take by email and the package. Very impressed and will definitely use e-Surgery again.
September 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Caron,
We're so pleased to hear about your excellent experience and that your antibiotics arrived so quickly. It's wonderful that the instructions were clear, and we appreciate your kind words.
Kind regards,
Bradley
The e-Surgery Team
Fantastic service
Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going through and had no issues at all. I would definitely use this e -surgery again if I needed to.
September 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Jane,
We're so pleased to hear you received your antibiotics quickly and that our email updates kept you informed every step of the way. It's wonderful to know you had no issues and would use our service again.
Kind regards,
Bradley
The e-Surgery Team
Charge you more for RM 24h then ignore when it arrives late.
Different rates depending on how soon you need goods.
Paid for royal mail 24.
Came late. Not within 24 hours of royal mail receiving it.
They are responsible for the mail contractor.
Refused to refund postage rate.
Don't use this company !
September 9, 2026
Reply from e-Surgery & EVARO
Hello Mark,
Thank you for your feedback and I’m sorry to hear you were unhappy with your delivery experience. I understand how frustrating it can be when a delivery doesn’t arrive as quickly as expected.
I do want to clarify that our Royal Mail 24 tracked service can take up to 3 days, which was unfortunately the case on this occasion. This information is outlined at the point of purchase. We appreciate that this can be disappointing and we are sorry for any inconvenience this may have caused.
If you would like to discuss this further, please don’t hesitate to get in touch at hello@e-surgery.com or call us on 01603 931600 and we will be happy to help.
Kind regards,
Bradley
The e-Surgery Team
Very clear and professional advice when…
Very clear and professional advice when I couldn’t get a doctors appointment for over a week
September 4, 2026
Reply from e-Surgery & EVARO
Hi Alan,
We're so glad we could provide clear, professional advice, especially when you faced difficulties getting a doctor's appointment. We appreciate your kind words.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi John,
We're happy to hear that our service was helpful and efficient for you. We appreciate your kind words!
Kind regards,
Bradley
The e-Surgery Team
Great service
Great service. Very clean , good choice for items i wanted …. Good delivery
September 10, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Daniel,
We're so pleased you received great service, found our items to your liking, and experienced good delivery! We appreciate your positive feedback.
Kind regards,
Bradley
The e-Surgery Team
I needed medication for a uti
I needed medication for a uti. Ordered on Monday morning and received prescription Tuesday at lunchtime. Excellent service . I will definitely be using e-surgery again.
September 7, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Mary,
We're so pleased to hear that you received your prescription so quickly after ordering. It's wonderful to know that our service was excellent and that you'll be using us again!
Kind regards,
Bradley
The e-Surgery Team
I have been with e surgery for 5…
I have been with e surgery for 5 months. The customer service to great and I could not be more happy.
September 10, 2026
Reply from e-Surgery & EVARO
Hi Gary,
We are so happy to hear about your positive experience with our customer service over the past five months. Thank you for your kind words!
Kind regards,
Bradley
The e-Surgery Team
Order not delivered
Order not delivered and now have to wait for Royal Mail to investigate before I can get my order. Customer service not helpful at all
September 10, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am sorry to hear that you have not yet received your order.
I do want to take the opportunity to explain our process as we appreciate it can feel frustrating. When an item is reported as potentially lost or undelivered we are required to follow Royal Mail’s investigation procedure before we are able to take any further action. We are unable to send a replacement straight away as in the event that the original parcel is located and delivered it would result in you receiving an excess of medication, which as a responsible healthcare provider we are unable to allow.
We do understand how inconvenient this is and we are truly sorry for the delay this causes. Please be assured that as soon as Royal Mail’s investigation is concluded we will do everything we can to get your order resolved as quickly as possible.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
E surgery
Brilliant ..Highly recomend this company .Needed penicillin for tooth infection it was sent out very quickly and started to clear would definatly use again if needed.
September 6, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're so pleased to hear that our service was brilliant and that your penicillin for a tooth infection was sent out very quickly, helping it to clear. We appreciate your high recommendation and are glad you'd use us again if needed.
Kind regards,
Bradley
The e-Surgery Team
I’m still waiting for the results
I’m still waiting for the results
Using it since January,till June my hair was falling like crazy ,I don’t know if that’s a good sign but keep using it
August 30, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and for sticking with the treatment since January!
We completely understand how concerning it can be to experience shedding, however we do want to reassure you that this is actually a completely normal part of the hair regrowth process and is mentioned within the patient leaflet. The shedding phase typically occurs as the treatment begins to work and encourages new hair growth, so please do not be alarmed by this.
Hair loss treatments can take several months before visible results begin to show, so we would encourage you to continue with the treatment and remain patient as results can vary from person to person.
We are sorry to hear that you are feeling uncertain about your progress and if you have any further concerns or questions please do not hesitate to get in touch with us directly and we will be happy to help and offer any further guidance.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
My request was originally denied
My request was originally denied, as I had had the same meds before. However I wrote an email explaining my situation and reasons on the request, after which they agreed to do prescription.
I am Happy with e- Surgery for being open to communication and reasons.
September 8, 2026
Reply from e-Surgery & EVARO
Hello,
We are so pleased to hear that our communication and willingness to understand your situation led to a positive outcome. We always strive to be open and responsive to our patients' needs. Thank you for sharing your experience.
Kind regards,
Tara
The e-Surgery Team
For over 65 years …
This is the only online chemist I found who offered to above 65 years old which is the cut off age for other chemists
September 9, 2026
Reply from e-Surgery & EVARO
Hello,
We're so happy to hear that our services meet your needs, especially regarding age inclusivity. We truly appreciate your positive feedback and are glad we could assist you.
Kind regards,
Tara
The e-Surgery Team
e-Surgery
I have used e-Surgery for a few times now, their processes and online consultations are very easy to use and very quick... if they need extra information they let you know quickly and then prescribe the right treatment (sometimes medicin sometimes effective non-medicated alternatives). Very quick, very helpful and very good experience.
September 7, 2026
Reply from e-Surgery & EVARO
Hi Dan,
We're so pleased to hear you've had such a positive experience with us! It's wonderful to know you find our processes and online consultations easy and quick, and that our team provides the right treatment options. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
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