The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Review summary
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
Company replied
Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
Company replied
Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Shingles Treatment
So easy to use
So easy to use, medication arrived and I started my treatment. Over a week later, fully better and thankful for the service. Highly recommend
August 5, 2026
Reply from e-Surgery & EVARO
Hi Sara,
We're so pleased to hear that your treatment was easy to start and that you're feeling fully better. We appreciate you recommending our service!
Kind regards,
Bradley
The e-Surgery Team
Help when needed.
I needed a medication but I am housebound. e-surgery delivered the goods promptly and followed up with advice about further treatment.
August 3, 2026
Reply from e-Surgery & EVARO
Hi,
We are so pleased to hear that we could promptly deliver your medication and provide helpful advice for your ongoing treatment, especially while you are housebound.
Kind regards,
Bradley
The e-Surgery Team
From start to finish
From start to finish , the whole process was very efficient, and easy to order my treatment , to fast delivery, thank you
August 10, 2026
Reply from e-Surgery & EVARO
Hello,
We're so pleased to hear that the entire process, from ordering your treatment to fast delivery, was very efficient and easy for you. Thank you for your positive feedback!
Kind regards,
Tara
The e-Surgery Team
Superfast delivery great service and…
Superfast delivery great service and spot on treatment thankyou
August 10, 2026
Reply from e-Surgery & EVARO
Hello,
We are so pleased to hear that you experienced superfast delivery, great service, and spot-on treatment. Thank you for your kind words!
Kind regards,
Tara
The e-Surgery Team
Prompt service. I would recommend.
The online consultation involved a series of exploratory questions to evaluate my condition. I had a bacterial gum infection, not too severe but requiring treatment before it became more severe. I was recommended and prescribed medication to treat the infection and it arrive 48 hours later (posted to N. Ireland). The cost was probably higher than a GP prescription but quite a bit lower than a dental visit and private prescription from the dentist.
August 5, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Sean,
We're glad to hear that our online consultation process effectively evaluated your condition and that the prescribed medication arrived promptly. We understand your observation regarding the cost comparison with traditional options. Our aim is to provide accessible and efficient care, and we appreciate you highlighting the value we offer in situations like yours. Thank you for sharing your positive experience with us.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Julian,
Thank you for taking the time to leave us a review! We’re glad to hear you had a good experience with us. We look forward to helping you again in the future!
Kind regards,
Bradley
The e-Surgery Team
Quick and easy to get treatment
Quick and easy to get treatment, very informative and helpful, fast delivery too so you can start your treatment fast.
July 28, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Emma,
We're happy to hear that getting treatment was quick and easy for you, and that you found our service informative and helpful. We're also pleased that your delivery was fast so you could start your treatment quickly.
Kind regards,
Bradley
The e-Surgery Team
Help Toothache!!
Really appreciate that I could get antibiotics for my toothache quickly with no fuss. A lot cheaper option ad well. An appointment with my dentist costs £70 without adding on the cost of treatment!
July 16, 2026
Reply from e-Surgery & EVARO
Hi,
We're so glad to hear that we could provide a quick and affordable solution for your toothache. It's wonderful to know our service was a convenient and cost-effective option for you.
Kind regards,
Bradley
The e-Surgery Team
Very efficient and appears thorough.
I provided the company with an honest account of my symptoms and a previous recent treatment for the same thing. This was used to make a reasoned decision regarding the medication that was prescribed. This was all done very promptly and the medication was received first thing the day after meaning I could treat the symptoms quickly.
July 26, 2026
Reply from e-Surgery & EVARO
Hi Liz,
We are delighted to hear that our prompt service and careful consideration of your medical history led to a swift and effective treatment. Thank you for your positive feedback.
Kind regards,
Bradley
The e-Surgery Team
I had a great experience with…
I had a great experience with e-Surgery. The whole process was straightforward, professional and very thorough which is exactly what you want when ordering prescription medication. The medical checks felt appropriate and reassuring without being unnecessarily obstructive or delaying treatment.
My order was approved by 5pm and arrived the very next day, even on a Saturday, which really exceeded my expectations.
Brilliant service from start to finish. I wouldn’t hesitate to use e-Surgery again.
July 24, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Amy,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our process for prescription medication was straightforward, professional, and thorough, and that our medical checks were reassuring. We are especially glad that your order arrived so quickly, exceeding your expectations. Thank you for your kind words and for recommending our service; we truly appreciate your feedback.
Kind regards,
Bradley
The e-Surgery Team
Acute sinusitis treatment
Acute sinusitis, tried unsuccessfully for four days to get a GP appointment and despite government propaganda to the contrary the 8am phone call lottery still exists, an hour of holding to then be told, “no appointments left today, ring back tomorrow at 8am”….. anyway I had no idea E-Surgery was a thing until in my desperation an internet search showed they could help with my infection! A quick (but thorough) consult and a prescription for antibiotics at my door the very next day! Absolute lifesavers!
July 23, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi James,
We are truly grateful for your wonderful feedback and are so glad we could assist you during a challenging time. It's incredibly rewarding to know that our service provided a timely and effective solution for your acute sinusitis, especially after the difficulties you experienced trying to secure a GP appointment. We understand how frustrating and concerning it can be when you're unwell and struggling to access care. Our team works hard to ensure that our online consultations are thorough and that prescriptions are delivered promptly, making healthcare more accessible and convenient. Your experience highlights exactly why we are so committed to offering an efficient alternative, and we are delighted to hear that we were able to be "absolute lifesavers" for you. Thank you for sharing your positive journey with us; it genuinely motivates our entire team.
Kind regards,
Bradley
The e-Surgery Team
Good service always told when my next…
Good service always told when my next lot of treatment is due.
Answer all my questions quickly and the best bit it works, but gets a bit expensive as time goes on.
July 20, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Jackie,
We're so happy to hear you appreciate our service and that our treatments are effective for you! We understand your concern about the cost over time and we value your feedback.
Kind regards,
Bradley
The e-Surgery Team
Pathetic service
I called them telling I have trouble after getting 1st dose. The lady on the phone treated me like as If am making my health a big deal to get free treatment.
Will not get any further treatment from them
July 18, 2026
Reply from e-Surgery & EVARO
Hi,
Thank you for taking the time to leave your review and we are truly sorry to hear that your experience with us left you feeling this way.
We take all reports of side effects or concerns following treatment extremely seriously and we would never want any patient to feel as though their concerns are not being listened to or taken seriously. We have looked into your contact history with us and we have been unable to locate a call relating to concerns following your first dose. It is possible that this call may have been made from a different number to the one associated with your account, which is why we have been unable to retrieve it. We are sorry if this means we have been unable to fully investigate your experience at this stage.
We would really encourage you to get in touch with us directly at hello@e-surgery.com so that we can look into this properly and ensure you are supported appropriately. If you are experiencing any physical concerns following your first dose, please could you also send a short video outlining the issue to the same address and our team will make sure this is reviewed as a priority.
We are sorry that this experience has affected your confidence in us and we genuinely hope you will give us the opportunity to look into this further.
Kind regards,
Bradley
The e-Surgery Team
Very quick with response even when the…
Very quick with response even when the prescriber had a query didn’t delay the treatment.
July 17, 2026
Reply from e-Surgery & EVARO
Hi Sandra,
We're so pleased to hear about our quick response, even when there was a query from the prescriber. It's wonderful that this didn't delay your treatment.
Kind regards,
Bradley
The e-Surgery Team
Rapid and straightforward treatment
Rapid and straightforward treatment. I asked to inform my GP myself, because I have switched to a private practice recently, and felt this was managed in a responsible and respectful way which I really appreciated.
July 15, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Claire,
We're so pleased to hear your treatment was rapid and straightforward. We're especially glad that our handling of your request to inform your GP yourself was managed responsibly and respectfully.
Kind regards,
Bradley
The e-Surgery Team
Satisfied Customer
After describing my problem, they were able to advise on what medication would help and I received the product very quickly.
I had an infection in my gum and cost me just over £20 for a course of antibiotics which was far better than having to attend dentist which would have been £146 for the same treatment - thank you so much
July 13, 2026
Reply from e-Surgery & EVARO
Hi Diane,
We're so pleased to hear that our service was able to provide such effective and affordable treatment for your gum infection. It's wonderful that we could help you avoid a more costly dental visit, and we truly appreciate you sharing your positive experience.
Kind regards,
Bradley
The e-Surgery Team
Extremely disappointing experience.
Extremely disappointing experience.
I ordered a repeat prescription for Zyban, a medication I have already been taking, and the process was unnecessarily delayed at every stage. First, my order was repeatedly held up over ID verification, despite me submitting my identification multiple times. I eventually had to call just to be told to email it instead.
Once the ID issue was finally resolved, I then received another email saying my order was on hold because of a clinical question regarding my fluoxetine prescription. If this was a concern, why wasn’t it identified from the beginning rather than after days of administrative delays?
I fully understand the need for clinical safety checks, but the way this was handled was inefficient and frustrating. The repeated delays meant I was left without medication when I should have already received it, increasing the risk of interrupting my treatment.
Communication was poor throughout, and I was left feeling as though the goalposts kept moving. For an online prescribing service, I expected a far smoother and more organised process.
I won’t be using this service again.
A service providing prescription medication should have efficient systems in place. Unfortunately, this experience demonstrated the opposite
July 16, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am truly sorry to hear about the experience you have had. This is not the standard of service we aim to provide and I completely understand your frustration.
I want to sincerely apologise for the delays you experienced at each stage of your order. You are absolutely right that our processes should be more streamlined and we will be reviewing how this case was handled internally to identify where improvements can be made.
I do want to acknowledge your point regarding the clinical question around your Zyban prescription. You raise a completely valid concern about the timing of this and we understand how frustrating it must have been to face further delays.
Whilst we do have a duty of care to ensure all prescriptions are issued safely, we agree that these checks should be carried out as efficiently as possible to avoid unnecessary delays.
We are sorry that communication throughout this process did not meet your expectations and we will take your feedback on board as we continue to improve our service.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
I had had shingles that turned into…
I had had shingles that turned into herpattic neuralgia that infected my gum. I couldn't bear anyone touching my face so going to the dentist was impossible. After answering a few questions, the medication was despatched the next day. Thankyou, the infection has now gone.
July 15, 2026
Reply from e-Surgery & EVARO
Hello,
We are truly sorry to hear about the difficult experience you had with shingles and the subsequent neuralgia affecting your gum.
We understand how challenging that must have been, especially making dental visits impossible. We are relieved to know that the medication we dispatched helped resolve the infection. We appreciate you sharing your positive outcome with us.
Kind regards,
Hannah
The e-Surgery Team
Quick service all round!
Had a tooth infection and getting help was fast , the process was easy, the delivery was speedy and this company also sent me email after treatment to ask about my wellbeing.. will be definitely be using again and thank you
June 25, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Levette,
We're so pleased to hear that getting help for your tooth infection was fast and easy, and that delivery was speedy. We're also glad our follow-up email was appreciated. We look forward to assisting you again.
Kind regards,
Bradley
The e-Surgery Team
I was very pleased with the service…
I was very pleased with the service from esurgey . Items were delivered promptly following a simple set of relevant questions to verify an appropriate course of treatment . Thank you. I believe my dental infection has cleared up
June 27, 2026
Reply from e-Surgery & EVARO
Hi Barbara,
We're very pleased to hear you were happy with our service and that the relevant questions helped verify an appropriate course of treatment. It's wonderful to know your dental infection has cleared up. Thank you for your feedback!
Kind regards,
Bradley
The e-Surgery Team
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