The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
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Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
Company replied
Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Sudafed Sinus Max Strength Capsules
I would thoroughly Recommend this…
I would thoroughly Recommend this Pharmacy.
I Ordered Amoxicillin 500mg 15 Capsules.
was accepted without Hesitation.
Now Complaints.
December 10, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate your kind words and are glad to hear you had a positive experience ordering your medication. We strive to provide excellent service and are happy to know we met your expectations.
Kieran at e-surgery
I’ve used this company before and they…
I’ve used this company before and they were good. However I have a really bad sinus infection and tried to get some antibiotics from here to avoid bothering my GP. Firstly it took them over 24 hours before they responded to my consultation then I was told I couldn’t have the antibiotics that I paid for because they were unsure if it was a sinus infection so I would need a nasal spray instead. Nasal sprays are completely ineffective in my experience which I explained to them but they still didn’t respond instead they refunded me without any acknowledging email. I’ve just been to see my own pharmacist instead and been given the antibiotics because it IS a sinus infection.
Very unimpressed.
January 15, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Sarah,
Thank you for your feedback. While we strive to provide efficient service, I understand your frustration with both the response time and the outcome of your consultation.
As an online pharmacy, our prescribers must make clinical decisions based solely on the consultation information provided, without the benefit of face-to-face assessment that your local pharmacist had. While we understand this can sometimes lead to more conservative treatment approaches, this is to ensure patient safety.
I apologise that you were not notified about the refund decision. When a refund is processed, an automatic refund is sent out with the reason so I am very sorry if you did not receive this. Unfortunately, I am unable to locate your specific order in our system to investigate the full timeline. If you could contact us at 01603 931600 or hello@e-surgery.com with your order details, we can look into this further.
We are glad you were able to get the treatment you needed from your local pharmacist, and we appreciate your previous positive experiences with us. We will take your feedback about communication and response times on board to improve our service.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Prescription successful
My wife needed a prescription for Amoxicillin so we decided to use the online services of Evaro e-surgery.com. The prescription for Amoxicillin arrived on schedule via Royal Mail. It's not our favourite carrier, but we chose them from a list of carriers.
The team are very careful in what they prescribe and to whom, so it may mean jumping through a few hoops before they are able to fill the prescription.
It was worth all the time spent and she was delighted when she eventually received the Amoxicillin capsules.
My wife wants to thank the team for their perseverance in making it possible for her to get her prescription filled.
October 18, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to provide your feedback. I’m pleased to hear your experience using our service was positive and have let our staff know the feedback as it will make their day!
Kymberlie at e-Surgery
Never again
First time ordering from this in adequate company ! Ordered Monday, as I needed it by Wednesday- kept receiving emails about uploading photo?! Which I did TWICE! Then they delayed it by saying they’re not sure what strength I was ordering?! Even though I’d completed assessment asking for 7.5mg Then they say order will be dispatched yesterday at 7pm- to NOW get email today saying it’ll be dispatched TODAY & I’ll receive it tomorrow?! Can’t receive it tomorrow as out at funeral! Hence why I ordered it on Monday?! Absolute farce from start to finish & will be returning to Medexpress.
AVOID!!
August 26, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback. We are truly sorry to hear about your frustrating experience with your recent order.
Firstly, unfortunately we have been unable to locate your specific order in our system. This makes it challenging for us to provide detailed information about your particular case.
Regarding the photo verification, we have recently implemented a new policy requiring photo proof for certain treatments, particularly for first-time orders or first orders since recent regulation changes. We understand this may have caused some inconvenience, and we appreciate your patience with this new process.
Our prescribers are committed to ensuring patient safety. If there is a discrepancy between the selected dose and the answers provided in the health consultation, they will seek clarification to confirm the correct dosage. This is a crucial step in our prescribing process.
We sincerely apologise for the delays you experienced, which were partly due to the recent bank holiday. We acknowledge that this fell well below our usual standards of service, and we are taking steps to improve our processes.
We understand the importance of timely delivery, especially when treatments are needed for specific dates. We are truly sorry we couldn't meet your requirements on this occasion.
If you'd like to discuss your order further or have any additional concerns, please don't hesitate to contact our customer service team by calling us on 01603 931600 or emailing us at hello@e-surgery.com. We are here to help and would welcome the opportunity to address your concerns more specifically.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Wow! Amazing service.
Wow! Amazing !
I had no idea online doctors existed, and were able to prescribe antibiotics until I looked this up yesterday and found e-Surgery. I have been waiting for a call back from my GP to discuss having a course of antibiotics for a worsening sinus infection that is affecting my gums and teeth, and still waiting to hear from them after a week, so to have had the quick and easy online consultation yesterday , late afternoon with e-Surgery, and for the amoxicillin to have arrived this morning is beyond great customer service!! Thank you!
August 6, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thanks for choosing to order your medication online with us, we really appreciate your feedback and hope you'd consider us again in future!
Kymberlie at e-Surgery
Extremely poor customer service opened…
Extremely poor customer service opened tablets in a blister pack and were all broken and being capsules all the contents had come out I have been a loyal customer but 2 weeks in not heard back never again avoid
September 25, 2023
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to review our service.
Please do rest assured that we take all matters of damaged orders very seriously and always conduct our internal investigations with the upmost professionalism. This does mean that it can take up to 7 working days to for these investigations to complete.
I have taken a look into this for you and I can see that we have been back in touch with regards to our investigation yesterday. This resolution provided full details of our next steps that we are taking to ensure the matter is fully resolved for you.
At the time of the issue being reported we did advise that an internal investigation can take up to 7 working days to complete and provide details of the resolution.
I am pleased to say that the investigation was completed and resolution provided within the stated 7 working days.
If you would like to discuss this matter further, please do call our team on 01603 931600 or email hello@e-surgery.com
Kind regards,
Justin
e-Pharmacy Superintendent Pharmacist
Excellent service
Very prompt and professional service, obtaining Beconase spray for an ongoing sinus problem. Will use service again and recommend to others.
July 15, 2022
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to provide your feedback. I’m pleased to hear your experience using our service was positive!
Tia at e-Surgery
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