e-Surgery & EVARO Reviews 

You listened, easy questionnaire, quick, efficient service, making something that's so hard to get through my GP due to the medical profession not acknowledging wo.en also need testosterone as well as oestrogen and progesterone. So thank you .

Have had such a boost in energy levels since using Tgel for my sciatica its benefiting me in many ways mostly in improved mood & energy. I've notified my GP who asked my the benefits of using testosterone as part of hormone therapy for menopause. Very grateful for this service the products are delivered quick as well.

Falsely advertised a product on website as a urine test when it was a swab test. Messed around for 2 hours on live chat with no apology. No willingness to make amends beyond a refund

Avoid

Edit I've just seen your response: "abusive" is misleading. I simply mentioned on the phone that the person I previously dealt on live chat was "useless". Which is rather factual after being messed around for two hours on the chat with no solution for something so simple - surely you can read the room and understand why I may have been a bit frustrated? I never got abusive on the chat, I asked for clearer communication and answers.

Honestly I would even be open to removing this review if you had conceded with just an apology, but to turn it onto me as being abusive is unfair. I will leave this up

I was sent no receipt or email of confirmation for my order of malaria tablets.
However the box of tablets arrived within 2 days, so I didn't question it. Only on the day of my flights, did I find I had been sent 12 of the 24 tablets needed and paid for.
I write this in Uganda, an exposed area, where I have been put at risk by the failings of this company.
No reply to my email on the day of travel.
No reply form my attempts to use their "chat" contact system.
Finally a reply to my second email to say they can't find any such order.
I will never use them again and would advise that no one else does either. The above is factual and contains no emotion or feelings. Take my comments seriously!

Ordered some melatonin on advice of my GP who couldn’t prescribe as I didn’t meet the age criteria. She told me to order online. Completed all the questions on e surgery and paid. Then got an email to say it was on hold unless I could get confirmation my GP told me to get it. Obviously that isn’t possible unless my GP writes a letter and I pay for it! Total waste of time and now I need to wait for a refund. Should make this clear BEFORE ordering

What a terrible company
Placed order and accepted it
Then didnt deliver and kept asking for different blood test etc on something completely straight forward..
No correspondence wasted weeks of time asked for refund in the end hopefully I get refunded

Put a order in before the price increase. No confirmation no reply to emails. DO NOT USE 🤬🤬🤬🤬

Ordered a 5mg mounjaro pen on the 15th August got a confirmation email saying theyed received my request saying orders were being processedand expected3 to 5 days to complete, couple of days later got another email saying they were working through orders and there would be a slight delay, fast forward to 10th September nearly a month after i ordered the pen and another email requesting information that was already submitted with the original order, I supplied said information only to get an email today saying they can't supply a 5mg pen because of the gap between last 2.5mg and now, they caused the delay they said I could only have a 2.5mg pen or a refund, like others I called umpteen times only to be get cut off, I called at 9.05am still the same kept getting cut off, I persevered and to my surprise I got an answer only to be told I couldn't have the 5mg pen only the 2.5mg or a refund I opted for a refund, I believe they deliberately caused the delays until after the price increase so they could decline orders and sell at the higher price, I wish I'd ordered from elsewhere AVOID this company or face disappointment, as I type this I've received an email saying
Hope you are doing well.   We are pleased to inform you that we have successfully processed the backlog of orders and are now back to providing our service as normal. All Mounjaro strengths are in stock for new subscription customers and one-time purchases.  
Our phone lines are also back to normal operation, and our customer service team are available to answer any questions you may have. Many online pharmacies do not provide their patients with phone support, but we believe this is an essential part of the excellent service we strive for.  

I made an order for a subscription on 26th August for Mounjaro and the payment was taken straight away! Received order confirmation. Then I have an email saying order on HOLD. Replied to email with the requested information, however had nothing back whatsoever. Tried calling which KEEPS CUTTING OFF AND NO WAY TO SPEAK TO ANYONE. NO ONE TO ANSWER THE ONLINE CHAT EITHER. Nothing. Then got a email that the order will take 14 days and nothing else. Why take the money if you can't fulfill the order. I understand the situation but then the order shouldn't have been accepted.
I also emailed but received no response! Please could you send the order as I am going on holiday next week.

I’m a loyal customer of esurgery and this was my 6th order with them, however despite placing an order well over 7 days ago I have still not received anything! I was emailed a dispatch note soon after placing the order and told I would receive my order on the 24th but to no avail. I’ve tried calling and emailing the company numerous times but still no response. I’ve had good report with Bradley in the past and Kimberly but seems this time they have let me down. My order number is es-1452337 I would appreciate a response to this feedback with dispatch confirmation.

I have tried to be patient but I am short of contacting the General Pharmaceutical Council to complain about the poor conduct, an email with an explanation and expected delivery update would have sufficed, yet I was trying to give the company the benefit of the doubt and have waited out the 7 days as they said there would be a delay. Unfortunately I will have to action that complaint if I do not hear from them today!

*Update- Thankyou Bradley, I appreciate the response. I just needed an email and info on what was happening with the order and when to expect it. But all has been clarified now. I can understand the surge in orders and being inundated with messages, so I have Changed the rating to reflect this, as I understand and still do appreciate the custom. Better late than never! 🙂

UPDATE FOLLOWING RESPONSE FROM E-SURGERY:

Thank you bradley for replying. The email you claim that you have resent me hasn't come through all i have is a response to the internal complain that i raised so i will have to respond to that for now as now one else is responding and you haven't sent the original email back to me again. Thank you for the offer of emailing hello@e-surgery. If you would have read my review you would have seen I have already emailed and as this is the only email address publicly available for you its quite obvious that i have already done so and that this is the email that no one is responding to me on. So all in all a poor response for a poor company with poor customer services and ability to communicate with their patients!

Have had no communication from the company since placing the order over a week ag, not even a confirmation of order email - i have checked and my email is correct. I have tried to get in contact with them and their phone line cuts me off, their online chat is never working and no one is responding to emails. they have various 'spam' accounts on on social media and the ones that come from the links on their websites also don't answer. They have taken my money but won't fulfill my order or communicate about why there is such a delay. Awful company, have no hope of getting my medication which is the only thing this company is supposed to do.
Order ID:es-1447760

For months no problems until recently I've ordered my monthly prescription i was told it has to be 1 week before your prescription is empty so I've done this and I've gotten complete silence I've emailed 7 times, tried the chatt no response only from a bot that can't help and called 45 times with the lines saying there closed even when their open. I've had my order receipt (which is automatic) but no confirmation or anything from them. I am now left without my medication and will now be forced to order from else where which the cheapest I've found is £200 and this is on top of the money e-surgery has taken from me which was £154...who has the money for this? But it's either pay for this extra or stop my medication. Also I've had problems with getting the right dose one month I'm on the right one then e-surgery can't get that dose so I have to go down one so with my journey of weight loss hasnt been that great and when ive emailed and called them to say that there not providing me with the best or right dose i get a member of staff tell me "well go get it elsewhere" I've been a loyal customer even when I've found the medication cheaper somewhere else and this is how they thank us. I've emailed them one last time asking for a refund and if not I will take it up with my bank and still no response. Thanks for nothing e-surgery. Very disappointing not like they will care.

Please listen to the not so great reviews because we all are experiencing the same issues and we all can't be wrong. These amazing comments sound like damage control to me.

Avoid this company as they take your money but do not ship the goods. They continually ask the same questions and then send you a confirmation that they have received this information and will pass this on to their pharmacist only for them to request the same details on each subsequent days there after. We are just going around in a circle with no prescription in site. Very poor service.
I’m beginning to think this site is a scam. Save your money and go elsewhere

This was literally painless and speedy and saved me from stress and symptoms getting worse waiting for a Doctor’s appointment. I really hate going to the doctors too!
As a person who has reoccurring UTI’s I know the symptoms (I have test strips too) and want to act quickly to stop it getting worse. The tablets were here next day after ordering, i could have cried. It means so much to get treatment speedily as it stops it becoming ‘set in’ and hard to get rid of so I thank you for this! (I have made a doctors appointment to discuss a long term plan to deal with this, but this was a lifeline whilst I wait)
I will definitely use them again if needed.

I was told by my surgery to have a blood test before ordering more thyroxine. There wasn't a slot available for a test before I ran out of thyroxine. e-Surgery were excellent and now I know I can maintain my regimen if I need to. Also, when I got my NHS prescription, I noticed the make of the drug was exactly the same as supplied by e-Surgery.

Previously I gave this company a great review used for 5 months no problems. Then today to continue my weight lose journey it got declined (after taking my money) they said the issue of my medical history they can not prescribe, now this is weird because for 5 months they had no problem prescribing. Someone customer service agent when I called had said it may have been overlooked before which is utter nonsense. He has then admitted that the company should not have been prescribing me at all. Beware, I thought this company was good taking my full medical ailments sending confirmation to let my doctor know what they have prescribed. Then today because someone wants to play god with peoples lives I get refused. Said my money was returned but has yet to be returned.

Your excuse for an oversight that happened 5 times has according to your view not to give someone with gallstones mounjaro has put me at risk 5 times. What will be done to remedy this. 5 times is not an oversight at that point it is medical negligence!

- Requirement for blood test not stated before payment taken.
- Requirement for testosterone blood test scope not stated before sent. Just asks for testosterone test.
-Requirement for blood test to be within 3 months not stated.
All of the above should be stated and a record of acceptance BEFORE payment is taken as extra conditions and time is wasted before refunding.
Incredibly poor experience- accepting money without stating conditions upfront then selling extra blood tests, poor ethics.

Ordered a repeat prescription with next day delivery for my wife on Friday as the NHS app has not been working and her GP clinic is very slow. We previously used this service and the same prescription came just fine, however not this time. I emailed e-surgery to ask where my order was only to find out it was "on hold" as they required picture proof of a previous prescription, so we gave this, and only just today was the order sent, meaning it will arrive tomorrow - a full 5 days after we ordered and 4 days after it was meant to! There was no indication of this new proof required when we placed the urgent order for next day delivery, and we received a successful order confirmation when we purchased. Why in the world would you not let the customer know this ASAP, instead of letting them contact you? For a healthcare company, this is incredibly irresponsible. We also previously placed the order for the same medication? This mess-up is obviously extremely detrimental to my wife's health, who is now in withdrawal. Ridiculous!

Ordering was straight forward and I instantly received a confirmation email. My prescription arrived within 24 hours. I am very happy with this service and would recommend them to others.

No problems. Testosterone delivered as needed without hassle and on time and at less cost than some other online pharmacies.