The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Review summary
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
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Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
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Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Value Health Blood Pressure Monitor
Fast communication
Fast communication, up-to-date with regulations and dispensing times. Third time using this pharmacy. Active promotions and a great, competent, polite health team. Thank you.
July 22, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're so pleased to hear about your positive experience with our communication, adherence to regulations, and dispensing times. It's wonderful that you've chosen us for the third time, and we're delighted that you appreciate our promotions and the competence and politeness of our health team. Thank you for your kind words!
Kind regards,
Bradley
The e-Surgery Team
Very happy with the service I have…
Very happy with the service I have received from e surgery. They provide a reliable product that achieves weight loss safely and with the best interests of their customers health and welfare.
Thank you.
July 25, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Susan,
We are so happy to hear that you are very satisfied with our service! It's wonderful to know that our product is helping you achieve your weight loss goals safely and that you feel we have your best interests at heart. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
It took awhile to get approval for the…
It took awhile to get approval for the medication and then they want me to get blood test from the GP and upload my results. I was hoping for an easier service than going to my GP. At the GP it takes 2 weeks to get an appointment then a long wait a blood test. Months go by before you get anywhere. I was hoping the e-surgery would expedite matters but alas not.
July 3, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am sorry to hear that your experience did not meet your expectations.
We completely understand how frustrating it can be when you are already dealing with long GP waiting times and were hoping for a quicker solution. We do strive to make our service as simple and straightforward as possible and I am sorry if it was not made clear before ordering that certain medications do require additional information such as blood test results before we are able to safely issue a prescription.
We do want to assure you that this is not something we ask for lightly. These requirements are in place to ensure your safety and wellbeing and are in line with clinical guidelines that we are obligated to follow as a pharmacy. We are not able to replace the role of your GP entirely and certain medications do require annual reviews and blood work to ensure they remain safe and appropriate for you.
The good news is that once we have received this information, in the majority of cases we will only request it again every 6 to 12 months, so the process should be much smoother going forward.
We hope that you will give us another chance and please do not hesitate to get in touch if there is anything we can do to help make the process easier for you, our email is hello@e-surgery.com
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Mounjaro
I ordered mounjaro to help with my weight, I have used it before and I was pleased to find e surgery didn’t just take my money and send the item, they actually asked further questions and asked for more information, before they would give a decision, this shows how responsible they are when dealing with numerous cases. Once the decision was made, they sent the product within 24 hrs which was impressive too. I would definitely recommend e surgery for all of your health queries, concerns and products.
July 22, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you so much for such a wonderful and thoughtful review!
We are so pleased to hear that you noticed and appreciated our thorough approach. Patient safety is always our top priority and we will never compromise on that. We are also thrilled to hear your medication arrived so quickly once approved!
Reviews like yours really do mean the world to us and we look forward to continuing to support you on your journey!
Many thanks,
Hannah, Patient Success Team Lead at e-surgery
Pleasantly surprised!
I never thought about using a service like this before but I decided to give it a go. I had toothache, I could have driven 2 hours to my dentist (mad i know, anything to keep.my NHS dentist) got an appointment, been prescribed antibiotics as always, driven home, paid for my prescription and started my course. Instead I went on this site for 5 mins, put my symptoms in and a couple of days later exactly what I needed arrived at my door. When I factored in my traveling time, dentist fee, prescription cost the value for me was awesome. Obviously this shouldn't take over from seeing your Dr/dentist when required but, if you know what you need then this is a fantastic service. Ps, antibiotics sorted out my pain!
July 21, 2026
Reply from e-Surgery & EVARO
Hi Matthew,
We are so pleased to hear that our service provided such a convenient and effective solution for your toothache, especially when considering the alternative of a long journey to your dentist. It is wonderful to know that we could deliver exactly what you needed right to your door, saving you time and hassle. We truly appreciate you recognising the value and efficiency of our service for situations where you are confident about your needs. Thank you for sharing your positive experience with us!
Kind regards,
Bradley
The e-Surgery Team
Pathetic service
I called them telling I have trouble after getting 1st dose. The lady on the phone treated me like as If am making my health a big deal to get free treatment.
Will not get any further treatment from them
July 18, 2026
Reply from e-Surgery & EVARO
Hi,
Thank you for taking the time to leave your review and we are truly sorry to hear that your experience with us left you feeling this way.
We take all reports of side effects or concerns following treatment extremely seriously and we would never want any patient to feel as though their concerns are not being listened to or taken seriously. We have looked into your contact history with us and we have been unable to locate a call relating to concerns following your first dose. It is possible that this call may have been made from a different number to the one associated with your account, which is why we have been unable to retrieve it. We are sorry if this means we have been unable to fully investigate your experience at this stage.
We would really encourage you to get in touch with us directly at hello@e-surgery.com so that we can look into this properly and ensure you are supported appropriately. If you are experiencing any physical concerns following your first dose, please could you also send a short video outlining the issue to the same address and our team will make sure this is reviewed as a priority.
We are sorry that this experience has affected your confidence in us and we genuinely hope you will give us the opportunity to look into this further.
Kind regards,
Bradley
The e-Surgery Team
Slick customer service
Slick customer service, prompt consultation and then timely delivery of my prescription. Good value too.
July 7, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We are so pleased to hear that you found our customer service to be excellent and that your consultation and prescription delivery were prompt. It's wonderful to know you also found our service to be of good value.
Kind regards,
Bradley
The e-Surgery Team
Good value & efficient service
I found this company to be the cheapest for malaria tablets online and they were quick to deliver them which was good as we were travelling within a week of ordering them. Would highly recommend!
July 16, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for the positive feedback, it is greatly appreciated.
We are glad to have been of service for you.
Kind regards,
Hannah
The e-Surgery Team
Ordering meds on line.
Easy to use. Ordering was easy
The company needed details of all meds taking at the moment.
They were thorough with all health issues
The delivery was very quick.
July 14, 2026
Reply from e-Surgery & EVARO
Hi Patricia,
We're so glad to hear that you found the ordering process easy and the delivery quick! We appreciate your understanding regarding the thorough health questions; they are essential for us to ensure patient safety.
Kind regards,
Bradley
The e-Surgery Team
Excellent service no quibble arrived…
Excellent service no quibble arrived the next day. E surgery informed my GP they had prescribed the medication he refused to prescribe due to Cumbria Health authority changes to 'What's on the list'. Having a service like this means I can migrate from the NHS circus
July 15, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Julie,
We're so pleased to hear that our service provided such a positive and efficient experience for you, especially with the quick delivery. It's great to know we could assist when you needed it most. Thank you for your kind words!
Kind regards,
Bradley
The e-Surgery Team
Website is very good and easy to…
Website is very good and easy to navigate, succinct and to the point questionnaire, excellent value for money compared with other on line pharmaceutical companies, speedy delivery and overall a very good experience.
July 5, 2026
Reply from e-Surgery & EVARO
Hi William,
We're happy to hear you found our website easy to navigate and our questionnaire succinct. We're glad you experienced excellent value and speedy delivery, resulting in a very good overall experience.
Kind regards,
Bradley
The e-Surgery Team
Great company
9 weeks ago I started my journey the first four weeks I was on 2.5mg then the next four weeks I changed it to 5mg then last week I started my 7.5mg I weighed myself this morning in 9 weeks I’ve lost 2 st and 2 lbs I’m so happy for years I’ve been trying so lose weight so thank you e -Surgery & EVARO I will carry on using this until I get to my required weight, great service and quick delivery also the prices are the best value I’ve found anywhere.
July 11, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Vittorio,
We are absolutely thrilled to hear about your fantastic progress and significant weight loss! It's wonderful that you've found a path to achieving your goals after years of effort. We're delighted that our service, quick delivery, and pricing have contributed to such a positive experience for you. We wish you all the best on the rest of your journey!
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Kadir,
We're so glad to hear you found great value and efficiency with our quick delivery! We appreciate your positive feedback.
Kind regards,
Bradley
The e-Surgery Team
Efficient service and good value
July 2, 2026
Reply from e-Surgery & EVARO
Hi John,
We appreciate your positive feedback and are so glad you valued our efficient service and good value. Thank you for sharing!
Kind regards,
Bradley
The e-Surgery Team
Great value once discounted.
June 23, 2026
Reply from e-Surgery & EVARO
Hi Andy,
We're glad you found great value in our offerings! We appreciate your positive feedback.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Alun,
We appreciate your positive feedback! We are so glad you valued our service, delivery, and good value. Thank you for sharing!
Kind regards,
Bradley
The e-Surgery Team
"Bradley – A Danger to Patient Safety
Order es-1835030#SUB#2
Let me be crystal clear: this review is not about money. I got my refund. This is about a man named Bradley who has no business being anywhere near patient safety.
Here are the cold, hard facts — and I mean cold, because my medicine sure as hell wasn't:
· My temperature-sensitive medicine was shipped with a pathetic 0.5kg ice pack. That ice pack would have melted on day one — before the package even reached the depot.
· The first delivery failed. The package was then dumped overnight in a sweltering — local post office with no climate control.
· The next day, on 28°C out it baked in a delivery van all morning and didn't reach me until 1pm.
· When I opened that box, the pen was warm to the touch. Not cool. Not room temperature. Warm. The medicine inside was degraded, ineffective, and unsafe to put in my body.
I called immediately. And who answered? Bradley.
Bradley — with absolute, jaw-dropping confidence — told me the medicine was "safe" and that 30°C was fine. onfidence — told me the medicine was "safe" and that 30°C was fine. Because on that day it was a sunny 28°C outside. But here's the kicker: every reader has to admit the van gets like a greenhouse in the heat. HE SAID IT HIMSELF medicine safe Below 30°C but with melted 0.5kg ice pack as it was dispatched on the 20th of May on the 21st it was exposed to temperatures it should never have & if it was delivered it would have been within the current guidelines of 1 off exposure . So he KNEW my medicine was cooking in a mobile oven untill 5pm & over night in sweltering tiny post office back into the baker van till 1pm on the 22nd of May 2026— and still had the audacity to tell me it was "fine. That is medically illiterate. That is dangerous misinformation. And frankly, it's negligent.
I asked for a refund. I asked for an exchange. I asked for anything. Bradley said no. Every single complaint I raised? Bounced straight back to Bradley. Nobody else reviewed my case. No supervisor. No escalation. Just Bradley, blocking every door, hiding behind his inbox like a coward.
Let me be honest: there are decent people who work at that pharmacy. But Bradley? Bradley is a liability. How he made it to manager is beyond me — and I say that with my full chest. He dismissed a genuine health risk like I was complaining about a late pizza.
I fought. I got my money back. But that doesn't undo the fact that this company let my medicine rot, lied to my face about its safety, and trapped me in a loop of Bradley's incompetence for weeks.
So here's my warning to anyone ordering from here:
Open your package the SECOND it arrives. Check the temperature. Check the product. And if something goes wrong? Don't expect Bradley to care. He won't. He'll gaslight you, stall you, and refuse to take responsibility until you're blue in the face.
This company needs to take a long, hard look at who they put in charge of customer safety. Because Bradley? He's not fit for the job. Full stop.
May 22, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your feedback, and I am glad to hear that your refund has been resolved.
I do want to address your concerns directly and transparently. We stand fully behind the advice and guidance provided by Bradley and our team throughout this process.
To clarify our position:
Your medication was delivered within the required 48 hour window
Your order was accompanied by an ice pack in line with our cold chain procedures
Our testing confirms that our ice packs maintain the required temperature range of 2°C to 8°C for the duration of the delivery window
The delivery was carried out in full accordance with current guidelines
On this basis, we are confident that the medication was safe and that the information provided to you was accurate and appropriate.
We do take all feedback seriously and we are sorry that you feel your experience was not handled to your satisfaction. However, we must respectfully advise that our decision remains final.
We also want to take this opportunity to note that the volume of contact regarding this matter is something we have taken note of, and we would kindly ask that any further communication remains respectful to our team.
We wish you all the best going forward.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Fast service
Easy transaction .. far easier than waiting for a response from yourGP or help via the NHS ! Leave then for dying or broken bones .. general health is not there concern that’s obvious .. so use this service and get what you need within a timely manner without the frustration of online ducking from your local surgery
June 21, 2026
Reply from e-Surgery & EVARO
Hi Dean,
We appreciate you sharing your positive experience with us. We are glad our service provided a timely and frustration-free solution for your healthcare needs. Your feedback is truly valued.
Kind regards,
Bradley
The e-Surgery Team
Good pricing and discounts offered…
Good pricing and discounts offered which helps me get great value for money. And the delivery is very fast, the process is frictionless.
June 20, 2026
Reply from e-Surgery & EVARO
Hi,
We're so happy to hear you found our pricing and discounts offer great value and that our delivery was fast and frictionless. Thank you for your feedback!
Kind regards,
Bradley
The e-Surgery Team
Excellent service and good value
June 12, 2026
Reply from e-Surgery & EVARO
Hi Mark,
We appreciate your feedback! We are glad you valued our service. Thank you!
Kind regards,
Bradley
The e-Surgery Team
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