e-Surgery & EVARO Reviews 

11,813
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,640 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the remarkably fast delivery times and the straightforward online consultation process, making it very simple to obtain necessary medication when booking a standard doctor or dentist appointment proves difficult. People also appreciate the clear instructions provided with the treatment and find the overall user experience exceptionally convenient and reliable. However, some people mentioned occasional issues with delivery delays caused by mail contractors or problems tracking their package. A few reviewers also noted frustrations when orders experienced unexpected holds, rejections, or required extra steps for approval.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick delivery and an easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that medications frequently arrive promptly... See more

Order

People report positive experiences with order, highlighting a very smooth, straightforward, and simple online... See more

User experience

Users describe positive interactions with user experience, highlighting the website as easy to navigate and... See more

Product

Consumers find product to be positive, highlighting how easy it is to share symptoms and receive effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.7

All reviews

(11,813)

4,710 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Acute sinusitis test product

Rated 5 out of 5 stars

Smooth and effective process of…

Smooth and effective process of ordering and receiving the product. And was a great price.

July 21, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're so pleased to hear that the ordering process was smooth, and that you found the price to be great! Thank you for your positive feedback.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Fist timer at online drugs.

Once through initial investigations the service was first class. Product required arrived next day, faster than our local pharmacy. Thank you very much.

July 19, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Geoff,

We're so pleased to hear that once your initial investigations were complete, you found our service to be first-class. We're especially glad your product arrived faster than expected!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Great service very quick delivery and…

Great service very quick delivery and the product is amazing

July 18, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Gary,

We appreciate your positive feedback! We are so glad you received great service, very quick delivery, and that you found the product amazing. Thank you!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Great service and prompt delivery with…

Great service and prompt delivery with lots of information on product

July 18, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Elaine,

We appreciate your positive feedback! We're so glad you experienced great service, prompt delivery, and found the product information helpful.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Care raken

Easy to use the website. Care taken to ensure the right product and good customer communication.

July 17, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Sheila,

We're so glad you found our website easy to use and appreciate the care taken to ensure the right product and good customer communication. Thank you for your positive feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Satisfied Customer

After describing my problem, they were able to advise on what medication would help and I received the product very quickly.
I had an infection in my gum and cost me just over £20 for a course of antibiotics which was far better than having to attend dentist which would have been £146 for the same treatment - thank you so much

July 13, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Diane,

We're so pleased to hear that our service was able to provide such effective and affordable treatment for your gum infection. It's wonderful that we could help you avoid a more costly dental visit, and we truly appreciate you sharing your positive experience.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

I ordered a nasal spray for my…

I ordered a nasal spray for my allergies from e-Surgery& EVARO, and I was very pleased with the service. This my 4th or 5th time using this service.The ordering process was quick and easy, my order arrived promptly, and the product was exactly as described. Everything was well packaged, and the whole experience was smooth and hassle-free. I would definitely use their service again and recommend them to others.

July 12, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Ana,

We are so pleased to hear that you had such a positive experience with your recent order for nasal spray. It's wonderful to know that the ordering process was quick and easy, and that your product arrived promptly and well-packaged. Thank you for your continued trust in our service!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Very good indeed prompt delivery

Very good indeed prompt delivery. With product I needed when I needed it.

July 28, 2025
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Matthew,

We're so glad you found our delivery prompt and that you received the product you needed right when you needed it. We appreciate your positive feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, top quality product A+

July 11, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Shaun,

We appreciate your positive feedback! We are so glad you valued our fast delivery and the top quality of our product. Thank you for sharing your positive experience with us.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Excellent quality and care

It saved me alot of time from going to the gp surgery.
The urine test came out positive for lower urine infection and the antibiotics that I brought cleared it up. If I had waited for a gp , it would have progressed to a upper urine infection which would have needed second line antibiotics and time off work so thank-you

July 9, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Roisin,

We are so pleased to hear that our service was able to help you quickly and effectively. It's wonderful to know that we could prevent further complications and save you time. Thank you for sharing your positive experience!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Manjouro

The delivery is great the product is great the service is great

June 27, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Dawn,

We appreciate your positive feedback! We're so happy to hear you received great delivery, a great product, and great service. Thank you for your kind words.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Delivering on time when i needed the…

Delivering on time when i needed the product.

July 3, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Ernest,

We're so pleased to hear that your product arrived on time, especially when you needed it most. Thank you for your positive feedback; we truly appreciate it.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Amazing

Extremely fast service, received my order 2 days after ordering. Really great pricing and effective product.

June 19, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Ella,

We're happy to hear that you received extremely fast service and your order arrived quickly. It's great to know you found our pricing great and the product effective!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Brilliant service team

Brilliant service team! Product is excellent and really quick postage! Them Website is working professional! Thank you guys!!

June 25, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Jozsef,

We're so pleased you had a brilliant experience with our service and excellent product! We appreciate your positive feedback regarding our quick postage and professional website.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

"Bradley – A Danger to Patient Safety

Order es-1835030#SUB#2

Let me be crystal clear: this review is not about money. I got my refund. This is about a man named Bradley who has no business being anywhere near patient safety.

Here are the cold, hard facts — and I mean cold, because my medicine sure as hell wasn't:

· My temperature-sensitive medicine was shipped with a pathetic 0.5kg ice pack. That ice pack would have melted on day one — before the package even reached the depot.
· The first delivery failed. The package was then dumped overnight in a sweltering — local post office with no climate control.
· The next day, on 28°C out it baked in a delivery van all morning and didn't reach me until 1pm.
· When I opened that box, the pen was warm to the touch. Not cool. Not room temperature. Warm. The medicine inside was degraded, ineffective, and unsafe to put in my body.

I called immediately. And who answered? Bradley.

Bradley — with absolute, jaw-dropping confidence — told me the medicine was "safe" and that 30°C was fine. onfidence — told me the medicine was "safe" and that 30°C was fine. Because on that day it was a sunny 28°C outside. But here's the kicker: every reader has to admit the van gets like a greenhouse in the heat. HE SAID IT HIMSELF medicine safe Below 30°C but with melted 0.5kg ice pack as it was dispatched on the 20th of May on the 21st it was exposed to temperatures it should never have & if it was delivered it would have been within the current guidelines of 1 off exposure . So he KNEW my medicine was cooking in a mobile oven untill 5pm & over night in sweltering tiny post office back into the baker van till 1pm on the 22nd of May 2026— and still had the audacity to tell me it was "fine. That is medically illiterate. That is dangerous misinformation. And frankly, it's negligent.

I asked for a refund. I asked for an exchange. I asked for anything. Bradley said no. Every single complaint I raised? Bounced straight back to Bradley. Nobody else reviewed my case. No supervisor. No escalation. Just Bradley, blocking every door, hiding behind his inbox like a coward.

Let me be honest: there are decent people who work at that pharmacy. But Bradley? Bradley is a liability. How he made it to manager is beyond me — and I say that with my full chest. He dismissed a genuine health risk like I was complaining about a late pizza.

I fought. I got my money back. But that doesn't undo the fact that this company let my medicine rot, lied to my face about its safety, and trapped me in a loop of Bradley's incompetence for weeks.

So here's my warning to anyone ordering from here:
Open your package the SECOND it arrives. Check the temperature. Check the product. And if something goes wrong? Don't expect Bradley to care. He won't. He'll gaslight you, stall you, and refuse to take responsibility until you're blue in the face.

This company needs to take a long, hard look at who they put in charge of customer safety. Because Bradley? He's not fit for the job. Full stop.

May 22, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to share your feedback, and I am glad to hear that your refund has been resolved.

I do want to address your concerns directly and transparently. We stand fully behind the advice and guidance provided by Bradley and our team throughout this process.

To clarify our position:

Your medication was delivered within the required 48 hour window
Your order was accompanied by an ice pack in line with our cold chain procedures
Our testing confirms that our ice packs maintain the required temperature range of 2°C to 8°C for the duration of the delivery window
The delivery was carried out in full accordance with current guidelines

On this basis, we are confident that the medication was safe and that the information provided to you was accurate and appropriate.

We do take all feedback seriously and we are sorry that you feel your experience was not handled to your satisfaction. However, we must respectfully advise that our decision remains final.

We also want to take this opportunity to note that the volume of contact regarding this matter is something we have taken note of, and we would kindly ask that any further communication remains respectful to our team.

We wish you all the best going forward.

Kind regards,
Hannah, Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

Great site and easy to use

Site is so user-friendly and product descriptions are clear and concise. The online consultation is thorough and the turnaround from order to delivery is always quick.

June 10, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Jean,

We're happy to hear you found our site user-friendly and product descriptions clear. We appreciate your feedback on our thorough online consultation and quick delivery.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

A small delay in administration stuff…

A small delay in administration stuff but still got product in timescale you said,great service 👍👍

June 11, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Daniel,

We appreciate your kind words! We're glad we met your expectations despite a small administrative delay.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

Tried to order a ventolin inhaler for…

Tried to order a ventolin inhaler for stepdad as he couldn't get to see a gp until Tuesday. He struggles to order online so I ordered it for him using my address and payment method. Evaro took the money immediately from my bank but then sent my stepdad a message saying he failed the identification verification.

As he had gone home when he got the message I couldn't help him to verify whatever was required so paid for a product not received.

June 20, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

I am so sorry to hear about the difficulties you and your stepfather have experienced. I completely understand how frustrating this must be, especially given the urgency of the situation.

I would really like to look into this further for you and do everything I can to help. Could you please email us at hello@e-surgery.com with FAO Hannah in the subject line, and I will pick this up personally.

In the meantime, please be assured that orders which do not pass the ID verification check are automatically refunded within 14 days, so you will not be out of pocket.

I apologise for the inconvenience this has caused and I look forward to hearing from you.

Kind regards,
Hannah, Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

Using eSurgery for over 12 months.

Product provided in a timely manner.
Well packaged and reliable delivery.
Conscientious sales and medical questionnaire used for purchase.
Genuine product sent.
Would recommend.

June 19, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're happy to hear your product arrived promptly and was well-packaged. We appreciate you acknowledging our thorough process and genuine product. We're glad you would recommend us!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

E- surgery are a godsend

E- surgery are a godsend! Without comprising on their medical due diligence I received the medication I had been seeking but couldn’t access as it sat behind GPs closed doors. They were a life- saver! On top of that the product arrived quickly, securely with clear instructions. I will never go to another provider.

June 8, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We are so happy to hear that our service was a godsend for you and that we could provide the medication you needed. We appreciate your kind words about our quick and secure delivery with clear instructions. Thank you for your wonderful feedback!

Kind regards,

Bradley
The e-Surgery Team

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