Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Review summary
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Durex Feel Lube
Let down & frustrated
⭐️ 1 Star – Absolutely Appalling Service
I am beyond furious with E-Surgery. I ordered a weight loss injection and have received NOTHING. Despite countless phone calls and emails, I’ve had zero communication back. It’s like the company has completely vanished once they’ve taken your money. This is disgusting customer service and a total disgrace — especially when dealing with something as important as people’s health. I feel scammed, ignored, and let down.
August 26, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Jack,
I am truly sorry for the frustration and inconvenience you have experienced. Due to an increased demand following recent news about weight loss injectables, our response times and processing have been delayed. We have communicated these delays on our website and through emails to inform our patients.
I can confirm that your order was dispatched yesterday, and we hope you receive it soon. If you have any further questions or need assistance, please feel free to contact our customer service team at hello@e-surgery.com.
Your health and satisfaction are our top priorities, and we appreciate your patience and understanding during this challenging time.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Please help!
Please help!
Stated I was allergic to penicillin but still was prescribed amoxicillin
Tried calling and emailing
Luckily I checked online before taking the medication
I want a refund
Please can someone get in touch with me because I feel like I have been robbed
August 23, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Anthony,
Thank you for reaching out, and I sincerely apologise for the error in your order. I can see that you did place your order for Amoxicllin, however your allergy should have been identified by our team of prescribers and an alternative treatment should have been offered. I understand how concerning this must be, and I am truly sorry for the oversight.
As an apology for the inconvenience, we have processed a full refund for your order. You should see the funds back in your account within the next 3-5 days.
If you have any further questions or need assistance, please do not hesitate to contact our customer service team at hello@e-surgery.com. We are here to help and ensure your experience with us is a positive one.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Fast and competent
I must admit online medicine is something I have never trusted... but that may now change. I found this service to be quick, helpful and actually does not not make me feel like I'm doing something wrong by not going to my GP or dentist. This was online medicine done correctly. It was simple and correctly done.
August 15, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate you sharing your experience. We're happy to hear that our service changed your perception of online medicine. It's great to know you found our service quick, helpful, and simple to use. Thank you for your positive feedback.
Kym at e-surgery.
Quick Easy Process.
Quick Easy process. From giving my details and BMI to delivery the whole process made me feel at ease and confident with my weight loss journey.
Advice given at every stage and knowledgeable info given to increasing dosage. Very Happy so far A ⭐
July 26, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our process made you feel at ease and confident with your weight loss journey. We appreciate your positive feedback regarding the information provided at each stage. Thank you for the stellar review!
Kym at e-surgery
Absolutely Brilliant
Absolutely Brilliant.
Been taking the injection for nearly three months now, and I've lost well over two stone. Yes a couple of slight side affects with you just never feel hungry and slight nausea , but overall it's great. As long as you eat little but often, the weight will fall off.
July 22, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear about your positive experience and weight loss. It's good to know that managing your eating habits helps with the side effects. Thank you for sharing your feedback.
Kym at e-surgery
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback regarding the delay with your order.
As we discussed during our phone conversation, I sincerely apologise for the inconvenience caused by the shipping delay. I'm glad we were able to resolve this matter and have refunded your shipping costs as compensation for the delay.
I hope everything is now satisfactory
Kind regards,
Hannah Customer Service at e-surgery
it's easy to order
it's easy to order and I feel that you ask the right question so I am looked after
May 6, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your kind words! We're pleased to hear you found the ordering process straightforward and that our questions helped ensure you received the care you needed.
Kieran at E-Surgery
Ease of use
Ease of use. This is especially important for those of us who struggle with GP appointments. Although my request had not been backed up with "prescription" or consultation evidence I was pleased that my reasons for the request were accepted and handled accordingly.
I now feel more "secure" about being able to "handle" my condition
April 25, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found the process easy to use, especially given the challenges you've faced with GP appointments. We're glad that your request was accepted and handled appropriately, even without a prescription or consultation evidence. It's our goal to make sure everyone feels supported and secure in managing their health, and we're thrilled that you feel more confident in handling your condition.
Kym at e-surgery
Made me feel a lot better and in a way…
Made me feel a lot better and in a way calmed me down because I did
April 12, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave us a review. We appreciate your kind words and look forward to helping again in the near future.
Tara at e-Surgery
Fantastic Company, great customer care these guys are the best!!
Excellent customer service very thorough and cautious I cannot praise them enough or the Dr that I spoke with etc.
It makes me feel safer knowing that this company are very cautious and careful when it comes to issuing
things. I got in a crisis with a lost blue inhaler and these guys have been wonderful and much faster than my GP. They've questioned me very thoroughly and gone into a lot of detail they have my GP's address and details etc and information for extra safety which is again a huge reassurance. I've had the cause to use them once previously all items are absolutely 100% genuine. I would tell anyone for any mild medications etc to use these guys for so many things it's a very varied mix which is great. Keep up the fantastic work guys your an absolute
godsend!!
April 4, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We are so happy to hear about your positive experience! It's wonderful to know that you felt safe and reassured throughout the process, especially during a stressful time. We strive to provide thorough and cautious service, and it's heartwarming to know that our efforts have made a difference for you. We appreciate your kind words about our team and the doctor you spoke with. We're committed to offering a wide range of medications and services, and we're glad you found it helpful. Thank you for your continued support and for recommending us to others.
Kym at e-surgery
Extremely happy with esurgery
Extremely happy with esurgery! Every step through my weight loss journey has been flawless. I started in January 25 and I feel well looked after and their ordering system is quick and easy. Would highly recommend. Thanks so much for everything 🥰
March 24, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your kind words. We are so happy to hear that you are satisfied with your weight loss journey with us. We strive to provide our patients with the best possible care and support, and we are thrilled that you have had a positive experience. We appreciate your recommendation and look forward to continuing to serve you.
Kieran at e-surgery
E-surgery is there for you
When it is impossible to get through to the health centres and even if someone picks up the phone there’s no appointments, you feel helpless.
That’s when e-surgery comes to the rescue. They helped me, sent me antibiotics and after 3 days I felt much better. Thank you e-surgery.
March 23, 2025
Reply from e-Surgery & EVARO
Hello,
We understand the frustration of trying to access healthcare services. It's reassuring to hear that e-surgery was able to provide you with the support you needed. We're glad that you felt better after receiving the antibiotics.
Kym at e-surgery
It works!
Really starting to see and feel the difference now I’ve started using the product. Postage always on time if not earlier.
March 14, 2025
Reply from e-Surgery & EVARO
Hello,
We're so pleased to hear you're experiencing positive results from using our product. We strive to provide timely and reliable delivery, and we're glad you've noticed our commitment to that.
Kym at e-surgery
Safety
Excellent service. Feel that you're really being looked after and safe using the products.
March 12, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your kind words! We're so glad to hear you feel safe and well looked after using our products. We appreciate your feedback and hope you continue to enjoy our service.
Kieran at e-surgery
Speedy delivery
Speedy delivery. Working alongside GP. Excellent product. I had difficulty seeing a GP. The change in the make of my medication made me feel unwell. Discussed with e- surgery and better product supplied. The tx
February 20, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate your feedback and are glad to hear that you found our delivery service and product to be excellent. We understand that changes in medication can sometimes cause discomfort, and we are pleased that you were able to discuss this with our team and receive a better product.
Bradley at e-Surgery
When you have dental problems its…
When you have dental problems its sometimes hard to get an appointment, but this has been an ongoing issue for me so getting some anti-biotics as soon as possible is paramount for me! As soon as you know that medication is on its way you instantly feel better. Wonderful overnight service from E-surgery indeed.
February 18, 2025
Reply from e-Surgery & EVARO
Hello,
We understand how important it is to have access to medication quickly when you're not feeling well. We appreciate your feedback and are glad that you found our overnight service helpful. We strive to provide our patients with the best possible care and are committed to ensuring that they have access to the medication they need in a timely manner.
Bradley at e-Surgery
Accessed nhs summary care card without…
Accessed nhs summary care card without visible consent on any form before purchase. I got an email to say “on your nhs summary care record”
That nhs summary care record has another surname on it also.
I feel like someone viewed this nhs summary without my knowledge and without me even saying “yes you can” or “no you can’t”
I have a diagnosed condition for years now and where only a certain med seems to work, hence me saving time and not spending an age trying to get in contact with gp as I have a job and a busy life. I was refused my migraine
meds which I’ve ordered for years now without many issues and a high chance I will end up in A&E from this migraine because of this , to waste more nhs time and money.
I am not happy at all with your company viewing an nhs summary card without any visible sign of consent.
February 14, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your experience. We take your feedback very seriously and I would like to address your concerns regarding consent and access to your Summary Care Record (SCR).
I want to clarify that during your order process, you were presented with a page titled "You agree to the following" which explicitly states that by continuing with the consultation, you consent to our clinical team checking your Summary Care Records where clinically appropriate. This consent step is a mandatory part of our ordering process, and it is not possible to complete an order without agreeing to these terms.
Our responsibility as healthcare providers is to ensure all prescriptions are safe and appropriate, which sometimes means we need additional information or verification. We would be happy to review your case again with any additional documentation you can provide from your GP about your current treatment plan. Our aim is to provide safe, convenient healthcare while maintaining appropriate medical standards.
If you would like to discuss your specific situation further, please contact our customer service team at hello@e-surgery.com or by calling us on 01603 931600.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
I feel like I'm not being listened to…
I feel like I'm not being listened to by my doctor .. made several e consults with what I need and being fobbed off
February 9, 2025
Reply from e-Surgery & EVARO
Hello,
I'm very sorry to hear you're feeling unheard and dismissed - that must be really frustrating. Could you tell me more about your situation? Do you have a recent order with us and if so can you please provide an order number? I want to look into this matter further and provide help and guidance were we can.
Kind regards,
Hannah
Customer Service Team e-surgery
Disappointed and disgusted
Disappointed and disgusted, claimed i am lying about my pen and how many doses ive had, when i track this and have no reason to. I have ordered from other pharmacies and never had a issue and both times ordering from here i have had broken pens. They refuse to believe you in the slightest and make you feel stupid.
February 6, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I sincerely apologise for your negative experience and understand your frustration. We would never intentionally doubt any patient's account of their medication usage. Your experience with the broken pens and how you were made to feel is concerning and not at all reflective of our standards of care.
I can see that we've made several attempts to reach you by phone and email to resolve these issues, but haven't been able to connect. We genuinely want to help address your concerns about the pens and make this right. Could you please let us know the best way and time to reach you? Alternatively, you're welcome to call us back at 01603 931600 when it's convenient for you.
We take quality issues very seriously, and your feedback will help us improve our service.
Kind regards,
Hannah
Customer Service Team e-surgery
I feel looked after by E Surgery
I feel looked after by E Surgery. I really appreciate the quick delivery.
January 26, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your kind words. We are glad to hear that you feel looked after and appreciate our quick delivery. We strive to provide the best possible service to our customers.
Kieran at e-surgery
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