e-Surgery & EVARO Reviews 

11,813
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,640 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the remarkably fast delivery times and the straightforward online consultation process, making it very simple to obtain necessary medication when booking a standard doctor or dentist appointment proves difficult. People also appreciate the clear instructions provided with the treatment and find the overall user experience exceptionally convenient and reliable. However, some people mentioned occasional issues with delivery delays caused by mail contractors or problems tracking their package. A few reviewers also noted frustrations when orders experienced unexpected holds, rejections, or required extra steps for approval.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick delivery and an easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that medications frequently arrive promptly... See more

Order

People report positive experiences with order, highlighting a very smooth, straightforward, and simple online... See more

User experience

Users describe positive interactions with user experience, highlighting the website as easy to navigate and... See more

Product

Consumers find product to be positive, highlighting how easy it is to share symptoms and receive effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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1-star

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4.7

All reviews

(11,813)

4,710 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Iron Deficiency Rapid Home Test Kit

Rated 5 out of 5 stars

Just an entirely smooth operation from…

Just an entirely smooth operation from start to finish when I really needed it. I was in a lot of pain and this was sorted out with the meds in quick order. Service was great and delivery was rapid.

April 7, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service was smooth and efficient during a difficult time. We appreciate your kind words and are so glad we could provide quick relief with rapid delivery!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Easy process to get a prescription…

Easy process to get a prescription without visiting the doctor, and rapid delivery

April 6, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy that the prescription process was easy and you received rapid delivery. Thank you for sharing your positive experience with us!

Kind regards,

Tara
The e-Surgery Team

Rated 1 out of 5 stars

Terrible company

Terrible company, wanted hrt patches, put all details in, then said blood pressure test, which i got from neighbours monitor, was wanting to try a months patches to see if worked then i would go onto getting them off docs, sent blood pressure test over, said will it be getting sent out today moving? Said if not i have a refund, didnt say anything about getting delivery , just issued a refund, generetic replies then a refund after me giving them blood pressure reading too !!!!
Wasted my time giving blood pressure if not going to even attempt to send them out !!!!
Obviously had no intention hence the quick refund, only wanting to know if be getting sent out ???

Take no notice too off hanahs replies she does not reply either after posting on here 🤣

April 3, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

I’m really sorry to hear about your experience. I can see how frustrating this must have been, especially after you went to the effort of providing your blood pressure reading.

I’d like to look into what happened and see if there’s anything I can do to help. Could you please email hello@e-surgery.com with FAO Hannah in the subject line? I’ll personally review your case and get back to you as soon as possible.

Again, I’m sorry for the frustration this has caused.

Kind regards,
Hannah Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

Good service and rapid delivery

Good service and rapid delivery. Thank you.

March 15, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We appreciate your positive feedback and are delighted you valued our good service and rapid delivery. Thank you for your kind words.

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Great service and rapid delivery

Great service and rapid delivery. Thank you.

March 9, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that you had a great experience with our service and fast delivery. Thank you for your positive feedback; we appreciate it.

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Excellent Service & Rapid Delivery

Second time I’ve used e-surgery (first time in 2024) as I knew I had a sinus infection from previous experience, let it run on for 2 weeks but it wouldn’t shift. Couldn’t get a GP/nurse practitioner appointment for days so e-surgery came through once again. Money well spent in my opinion, did the job and I had no more time off work because of it. Rapid service and delivery, highly recommend!

February 27, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service helped you with your sinus infection when you couldn't get a timely appointment. We're glad it helped you avoid taking more time off work. Thank you for your recommendation!

Tara

The e-Surgery Team

Rated 5 out of 5 stars

Easy to use consultation and rapid

Easy to use consultation and rapid response to request.
Medication arrived promptly with clear instructions on dosage.

February 27, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy that you found the consultation easy to use and the response rapid. We appreciate your feedback that the medication arrived promptly with clear instructions.

Tara
The e-Surgery Team

Rated 1 out of 5 stars

Ordered a U-Test

Ordered a U-Test. Rubbish isn’t a strong enough word. The expectation for the test is not something I think any man would do. In addition, delivered to the wrong address. Would never use this service again

February 9, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your feedback, and I’m sorry you were disappointed with your experience.

As mentioned in my email to you, the product description on our website does state that this is a swab test. I understand this may not have been what you expected, and I have offered you an alternative test kit with a discount code.

Regarding the delivery, if the parcel was delivered to the wrong address, this would need to be raised directly with Royal Mail. However, I can assure you that our packaging is completely discreet, there are no company logos or any indication of medication or test kits on the parcel, so the contents would not be identifiable.


Kind regards,
Hannah Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Straightforward consultation and rapid delivery. Highly recommended

February 7, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We appreciate you sharing your experience! We're so glad to hear that you received excellent service, a straightforward consultation, and fast delivery. We value your recommendation!

Kieran at e-Surgery

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service. I ordered 3 testing kits but one half worked and the other not at all. However the instructions are so small I couldn’t read 😅 but was given more kits to try and better instructions how to use and got good solid test results. Much appreciated 🙏

February 7, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We appreciate your feedback. We're happy to hear that our customer service was helpful and that the new kits and instructions provided solid test results. We apologise for the initial issue with the testing kits and the instruction size.

Tara at e-Surgery

Rated 5 out of 5 stars

Very easy and fast service!

I have broken my collar bone and shoulder, and for a few reasons I was staying away from home at my brother's who lives up north,
I needed some of my medication but I couldn't get to my GP or my pharmacy so I looked online and found e surgery,
First time I have used anything like this,
I placed an order online, I received a few emails with confirmation, delivery ect, and the medication arrived the next day!
For anyone who needs this kind of service I would 100% recommend this company was very easy, and quick!

November 28, 2025
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We appreciate you sharing your experience. We are happy to hear that our service was easy and quick for you, especially given your circumstances with your broken collar bone and shoulder. It's great to know we could assist you in getting your medication promptly. Thanks for your recommendation!

Tara at e-Surgery

Rated 5 out of 5 stars

Easy to place the order, Fast shipping.

Easy to place the order:
This is my first time ordering from this pharmacy.

I ordered meds that needed a review and sign off.

The review process took a couple of days because it was the weekend, but fairly straightforward, you just answer their questions, and even though they are similar to the questions during the ordering process, I suppose because it was antibiotics , they just want to be sure. I imagine if I had ordered in a weekday the review would have been done same day.

The item was shipped on the Monday, arrived Tuesday.

They then send you an email with further information which is super helpful if it's new medication ( it wasn't for me, it was an antibiotic that I have been taking for decades).

So much easier than trying to get a home GP appointment ( I was told I couldn't get an appointment until 22nd December!)

Ideal if you are housebound or just too unwell to go outside.

The process is straightforward, so I imagine ordering regular meds would be even easier.

December 13, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that placing your first order was easy. We appreciate your feedback regarding the review process and are glad the delivery was prompt. It's great to know the extra information provided was helpful. We appreciate you taking the time to share your experience.

Tara at e-Surgery

Rated 5 out of 5 stars

e-Surgery are amazing

e-Surgery are amazing. I have recently moved home in an area where at times there is a large volume of traffic.. I have asthma and the exhaust fumes do not help. My new GP has not.. for whatever reason.. been prescribing my inhalers.. which as you can imagine has made my life a bit difficult. Fortunately i came across e-surgery who have been most helpful.. ok.. I have had to pay to get emergency inhalers but at least I had them!.. after Consultation with their Pharmacist. I cannot thank nor praise them enough.. as you can imagine it has been a relief to get the inhalers which were dispensed and received very quickly. They even sent a letter to my GP who.. I am hoping will now prescribe my medication which I have been taking for years! e-Surgery have been very supportive.and professional . IF you require any help and advice please to not hesitate to ask for their assistance and help! 👍😊

December 3, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service provided you with quick access to your inhalers during a difficult time.

It's great to know the pharmacist consultation and prompt delivery were helpful, and that we could support you in communicating with your GP.

We appreciate your positive feedback.

Many thanks,
Hannah Patient Success Team at e-surgery

Rated 1 out of 5 stars

Falsely advertised product, terrible customer sevice

Falsely advertised a product on website as a urine test when it was a swab test. Messed around for 2 hours on live chat with no apology. No willingness to make amends beyond a refund

Avoid

Edit I've just seen your response: "abusive" is misleading. I simply mentioned on the phone that the person I previously dealt on live chat was "useless". Which is rather factual after being messed around for two hours on the chat with no solution for something so simple - surely you can read the room and understand why I may have been a bit frustrated? I never got abusive on the chat, I asked for clearer communication and answers.

Honestly I would even be open to removing this review if you had conceded with just an apology, but to turn it onto me as being abusive is unfair. I will leave this up

December 9, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your feedback, and I sincerely apologise for the frustration this has caused you.

I'm sorry that the product information on our website was incorrect, it should have been listed as a swab test rather than a urine test. This was an error on our part, and I'm pleased to confirm that we have now updated the website to reflect the correct information.

I also apologise that your experience on live chat was not as helpful as it should have been, and that it took longer than expected to resolve your query.
While I completely understand your frustration with the situation, I do need to mention that abusive language towards our colleagues is not something we can tolerate. Our team are here to help and deserve to be treated with respect, even when things go wrong.

Kind regards,
Hannah Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

I found exactly what I needed

I found exactly what I needed, filled out the required form, made my purchase, and I received it the next day (I wasn't even expecting it until at least a few days later). I liked being able to order two inhalers, as I like to keep one at home and one in my handbag for when we're out, just in case. I use them so infrequently, I probably won't be ordering for another couple of years but at least I know where to go for it!

November 23, 2025
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that you found what you needed and received your order so quickly! It's great to know that ordering two inhalers suits your needs. Thank you for your positive feedback; we appreciate you sharing your experience.

Kieran at e-Surgery

Rated 4 out of 5 stars

Easy and quick to get medication I…

Easy and quick to get medication I needed when away from home and unable to get hold of my own doctor.

November 10, 2025
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that you were able to get your medication quickly while away from home. We appreciate you taking the time to share your experience!

Tara at e-Surgery

Rated 5 out of 5 stars

excellent service

away from home, I needed a repeat subscription urgently. My application was easy, the prescribing pharmacist dutifully checked my particular choice of antibiotic, and the meds were delivered to my home the next day. Thank you. Seamless.

November 6, 2025
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that the process was easy and the pharmacist checked your prescription. We appreciate you letting us know that you received your medication quickly. Thank you.

Tara at e-Surgery

Rated 1 out of 5 stars

What a terrible company

What a terrible company
Placed order and accepted it
Then didnt deliver and kept asking for different blood test etc on something completely straight forward..
No correspondence wasted weeks of time asked for refund in the end hopefully I get refunded

October 1, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your email, and I'm sorry to hear about your frustrating experience.

I understand this process took longer than expected. Our prescribers do sometimes require additional information, such as blood test results, to ensure we can prescribe safely and appropriately, but I apologise that the communication around this wasn't clearer or more timely.

I can confirm that your refund has been processed and should appear in your account within 2-5 working days.
I'm sorry we weren't able to meet your expectations on this occasion.

Kind regards,
Hannah Patient Success Team Lead at e-surgery

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