Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
Company replied
The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
Company replied
I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
Company replied
Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Oral Minoxidil Tablets For Hair Loss (2.5mg)
e-Surgery
I have used e-Surgery for a few times now, their processes and online consultations are very easy to use and very quick... if they need extra information they let you know quickly and then prescribe the right treatment (sometimes medicin sometimes effective non-medicated alternatives). Very quick, very helpful and very good experience.
September 7, 2026
Reply from e-Surgery & EVARO
Hi Dan,
We're so pleased to hear you've had such a positive experience with us! It's wonderful to know you find our processes and online consultations easy and quick, and that our team provides the right treatment options. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
Excellent super quick service,e-surgery…
Excellent super quick service,e-surgery were there for me when needed. I would highly recommend them 5*****
July 10, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Ceylon,
We're so pleased to hear you received excellent and super quick service, and that we were there for you when you needed us. We truly appreciate your high recommendation!
Kind regards,
Bradley
The e-Surgery Team
I am very happy with yours service
I am very happy with yours service. I have got antibiotic for my dental infection what brought me relief with my pain. I will recommend your service my friends!
September 7, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Monika,
We're so pleased our service could help bring you relief from your dental infection pain. It's wonderful to hear you'll recommend us to your friends!
Kind regards,
Bradley
The e-Surgery Team
Fast Service
Great fast service no waiting for an appointment much needed service.
September 6, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Ruth,
We're so pleased you experienced great, fast service and no waiting for an appointment! We truly appreciate your positive feedback and are glad our service was much needed.
Kind regards,
Bradley
The e-Surgery Team
Great pharmacy
The site asks clear, helpful and thorough questions to ensure you are getting the correct diagnosis and medication for your symptoms. This is very reassuring and professional. The medication is always delivered in a timely fashion. Excellent online pharmacy and I would highly recomend it.
September 5, 2026
Reply from e-Surgery & EVARO
Hi Rachel,
We're so pleased to hear you found our questions clear, helpful, and thorough, ensuring correct diagnosis and medication. It's wonderful that you found our service reassuring and professional, and that your medication always arrived on time. We truly appreciate your high recommendation!
Kind regards,
Bradley
The e-Surgery Team
Ordered 2 different kinds of med
Ordered 2 different kinds of med. Required them next day so paid extra for delivery. 8 hours later it says my purchase is on hold. Only one med delivered 2 days later. Usually good but on this occasion not so
September 5, 2026
Reply from e-Surgery & EVARO
Hi Robert,
Thank you for your feedback and I’m sorry to hear your experience on this occasion was not up to our usual standard. I apologise for the delay and inconvenience caused by your order being placed on hold and for only receiving one of your medications.
If you would like us to look into this further, please don’t hesitate to get in touch at hello@e-surgery.com or call us on 01603 931600 and we will be happy to help resolve this for you.
Kind regards,
Bradley
The e-Surgery Team
Absolutely great service
Absolutely great service
The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS prescription system....on line Drs and pharmacists easy to access and first class.
Thank goodness for e-surgery
September 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Ian,
We're so pleased to hear that our service has been a positive experience for you, especially given the challenges you've faced with traditional healthcare. It's wonderful to know we could provide accessible and first-class support. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
Very Satisfied Customer
Absolutely brilliant service from start to finish. Comprehensive consultation questions, choice of meds and love that I could opt for next day, (clearly states if after 5:30 my not make next day).
Now my go to - THANK YOU
September 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Tina,
We're so pleased to hear you found our service brilliant from start to finish. It's great that our consultation questions and medication choices met your needs, and that the next-day delivery option was convenient for you. Thank you for making us your go-to!
Kind regards,
Bradley
The e-Surgery Team
Couldn't get a dentist appointment for…
Couldn't get a dentist appointment for over a week and couldn't afford an emergency appointment as would have to pay extra for a private surgery,doctors wouldn't help as it was dental pain so contacted e surgery, filled in short questionaire and antibiotics arrived 2 days later, excellent service amd would absolutly recommend
September 3, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Kelly,
We are truly happy to hear that we could provide such excellent and timely assistance during a difficult situation with dental pain. We understand how challenging it can be to access prompt care, and we are glad our service was able to offer a convenient solution. Thank you for your wonderful recommendation.
Kind regards,
Bradley
The e-Surgery Team
Needed antibiotics fast…
I was on holiday in the Lake District just 2 days after a tooth extraction.
Unfortunately I developed an infection which led to an abscess.
I couldn’t get back to my Dentist ( they didn’t have an appointment for 2 weeks anyway) and so I ordered some antibiotics to help with the abscess.
They were delivered in 24hrs. I was so grateful.
Very satisfied with e-surgery’s service.
September 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're happy to hear that our service was able to assist you during a challenging time, especially while you were on holiday. We understand how difficult it can be to experience a dental issue away from home, and we're glad we could provide prompt assistance with your antibiotic delivery. Thank you for sharing your positive experience with us.
Kind regards,
Bradley
The e-Surgery Team
Waste of time
Waste of time, the second time this has happened to me now this year, i done the on line consultation for pain killers tablets, after the consultation they offer me about 6 choices for pain killers, i make my choice and pay £23. 3 hours later i get an email asking me to provide a presciption to prove i have had these tablets before , i let them know ive never had them before and thats why im using e sugery as getting a doctors appointment is impossible. 20 mins later an email order cancelled. Complete waste of time.
September 6, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback and I am truly sorry to hear that this has happened to you on two separate occasions. I completely understand how frustrating this must be, particularly when getting a GP appointment is so difficult at the moment.
I do want to explain that some of the medications we provide are prescription only, which means that we are required to ensure that a GP has previously initiated the treatment before we are able to dispense it. Unfortunately this is a legal requirement that we are unable to make exceptions to, and I am sorry that this was not made clearer to you before you completed your consultation and made payment.
However, I do not want to leave you without any options and we may be able to suggest some alternative pain relief options that we could help you with.
If you would like to explore this further, please do not hesitate to email us at hello@e-surgery.com with FAO Hannah in the subject line and we will do our very best to help find a suitable solution for you.
Once again I am sincerely sorry for the inconvenience and frustration this has caused and we hope to hear from you soon.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Can not fault E Surgery
Can not fault E Surgery for their service. The antibiotics arrived the next day. The pharmacist was very helpful in guiding me to the correct type of Antibiotics to try and it is a great service if you can not get to a Dentist or GP soon. I would highly recommend them.
September 5, 2026
Reply from e-Surgery & EVARO
Hi Jason,
We're so pleased to hear that our service met your expectations and that your antibiotics arrived promptly. It's wonderful to know our pharmacist was helpful in guiding you. Thank you for your recommendation!
Kind regards,
Bradley
The e-Surgery Team
Fast delivery
Fast delivery. Easy to order. I was desperate for antibiotics and couldn't get a dental appointment.
September 5, 2026
Reply from e-Surgery & EVARO
Hi Joanne,
We're glad to hear that ordering was easy and delivery was fast for you. We understand the urgency of your situation.
Kind regards,
Bradley
The e-Surgery Team
Everything was delivered on time and…
Everything was delivered on time and had to call customer service for repeat and was told it’s automatically done via email link
August 29, 2026
Reply from e-Surgery & EVARO
Hi,
We're so happy to hear everything was delivered on time! We appreciate you letting us know about your experience with the repeat order process.
Kind regards,
Bradley
The e-Surgery Team
Thank goodness for your service
Thank goodness for your service! At last I can get antibiotics when I need them without all the hassle
I am on day 2 and feelings so much better
Thank you
September 5, 2026
Reply from e-Surgery & EVARO
Hi Orit,
We're so pleased to hear that our service made it easy for you to get the antibiotics you needed without hassle. It's wonderful that you're feeling so much better on day two!
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Chrissie,
We're delighted to hear that you received your order on time and that you found our service brilliant. Your positive feedback is greatly appreciated!
Kind regards,
Bradley
The e-Surgery Team
Help needed
Hello. I needed your help and you delivered. I’m very grateful for your help. Thank you. Will definitely use you again.
September 4, 2026
Reply from e-Surgery & EVARO
Hi Paul,
We're so happy to hear that we were able to help you when you needed us. Thank you for your kind words and for letting us know you'll use us again!
Kind regards,
Bradley
The e-Surgery Team
Help me out of not having to go and sit in A& E for long wait of would have been many hours..
A proffesional speedy service when in my case could not get to see my G.P ,and at a fair price I thought. And a good intensive consultation by a G.P.
August 20, 2026
Reply from e-Surgery & EVARO
Hello,
We're delighted to hear you found our service professional and speedy, especially when you couldn't see your GP. We appreciate your positive feedback regarding the fair price and thorough consultation.
Kind regards,
Tara
The e-Surgery Team
Bang on service the tablets came early…
Bang on service the tablets came early juat wot I needed thank you.
September 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Steven,
We're so pleased to hear that your order arrived quickly and met your needs perfectly. Thank you for your wonderful feedback!
Kind regards,
Bradley
The e-Surgery Team
Unbelievably bad
I tried to buy famciclovir like I did before, but they sent me an email demanding 17 pounds for my order to be 'approved'. Which is fraud as it is not the agreed purchase price at the time of transaction
September 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback and I am truly sorry to hear about your experience on this occasion.
I want to sincerely apologise for the confusion and frustration this situation has caused. I can completely understand why the communication you received was alarming and I am sorry that we failed to communicate with you correctly regarding your order.
I have reached out to you privately via email to explain the situation in full.
We pride ourselves on providing a transparent and trustworthy service to all of our customers and we are sorry that on this occasion we fell short of the standard you rightly expected.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.