e-Surgery & EVARO Reviews 

Title: 2-year customer, degraded meds, refused refund

I've been a loyal E‑surgery customer for 2 years. Last month, my 0.5mg pen arrived warm – the courier kept it in a hot van on a 35°c day (22nd May). The medication based on the latest guideline given to me by e surgery the medication can be exposed up to 30°c once. Mine was clearly exposed & degraded, judging by effectiveness & side-effect twice.

I called them. They said: "It's safe to inject."

I trusted them. For two weeks after injecting, I've had continuous diarrhoea – a clear adverse reaction.

When I asked for a refund or replacement, they refused – zero accountability.

Two years of loyalty means nothing to them. They'd rather risk your health than admit a delivery failure. Avoid this company if you value safety and basic customer care.

I’m very satisfied with you and your service and communication.
You are caring about health and safety of people

Very good value and very efficient - next day delivery. 👏

I had a tooth at the back upper left that was painful if any pressure was put on it and I guessed correctly that there was infection and an abscess so I went online as much cheaper and more convenient than visiting the dentist and e-Surgery popped up so I checked on Trustpilot and they had excellent reviews so I put in my symptoms and they diagnosed me and prescribed a course of antibiotics which I paid for then and there and they arrived the next day - I took them - and my tooth is not painful any more and seems to be healed. Excellent, swift service! I gave them the name of my GP as well.

Absolutely brilliant,,it worked great. I will let my friends and family know of this site. Thank you soooo much, I had pus seeping through my gums followed by blood, copious amounts, I requested an antibiotic that would help this condition, and you sent me amoxcillin. No more gunk escalating through the gums. Thanks again e-surgery.

Great fast and reliable service
No hassle value for money

e-surgery is always professional efficient fast delivery and good value.
Highly recommend.

Careful checking of my health and consideration of my medical needs. Fast and efficient despatch and delivery.

Excellent service throughout, good value and prompt delivery.

Did n9t inform me of safety testing protocols. Left me with dangerous levels. Would not let me speak to prescriber. Blamed another company. Completely failed to offer any advice or support to help me deal with the toxicity their prescription created. Put me at serious risk. Did not do anything to help put this right. Will be reporting to pharmacy council.
Replied saying they contacted me - they asked for a blood test result then I have never heard from them again. It's shocking

Great value on prices, orders always received on time.

Always helpful when I need to ask questions about my health you always have made me feel you are there when needed

Excellent customer service and brilliant price

Very efficient - order approved same day and arrived next day

I have been using e-surgery for over a year, they have always offered guidance if needed and always receive great service. My orders are always prompt. I have to send regular photo updates which I do not mind as it shows they are taking my health seriously.

I was actually pretty happy with e-surgery, but this time experience was different. I’m ordering my treatment from them as I simply haven’t got time to go to doctors. I was ordering it on a regular basis (not controlled medicine or anything). I’ve been asked for my blood test results a couple of times and no problem there I am checking myself on a regular basis. I mainly do it privately as we all know how NHS is (I am getting an annual review - but this is once a year not anytime I want). This time when I requested my meds it took a couple of days before I got a message that an order is on hold. Few hours later a message has arrived from I guess a doctor? Requesting test results- I thought ok annoying as I have only just sent them recently , but nonetheless sent out blood test results from private surgery. A day later I’m getting a response completely ignoring the results and request for a blood test from a GP or NHS app! I can’t have these done whenever I want and I did sent my annual review once couple months back. I also pay extra to get medicine delivered as I haven’t got time to queue at GP surgery every time I need a prescription. If I did would have no need for an online service now would I? Now I have to find the time and the way to get my usual prescription so thank you. I appreciate being careful etc. But that’s a bit much, especially these aren’t regulated or dangerous medications. Not happy at all!

Easy to order, Abbott glucose monitor as described. Very quick delivery and cheaper than ordering from manufacturer !

So easy and quick to order. Received antibiotics for my husband’s tooth infection/abcess within a day or two.

Good value for money and so simple. Great communication too!

I live in a rural area and don't drive. My doctor won't do house visits and I -like many others-can't get a dentist.

Doctor refused to prescribe antibiotics as 'they don't do that for dental problems' and told me to go to a dentist. I had three gum abcesses leaking pus and blood. I knew the cause was not tooth related. Doctor wouldn't listen, E-surgery did.

E-surgery sent antibiotics within 24 hours, and a further different course shortly after the first was finished. Both delivered on time with the Royal Mail service chosen.

The gum abcesses are gone, I can bite again, I can chew and the pain is no longer there. Gums now normal again.

I was asked both before and after to complete a really accessible questionnaire-good for fellow Autistics who invariably hate forms. No long-winded demands for ridiculous info.

I had a great level of notifications each time a new step in the process was reached.

And my meds were put through my letterbox.

I am entitled to NHS care but as I can't get any, I used this firm and will absolutely go back if it happens again-or for anything else I can do via them. It so suited me as I knew what the problem was, and I wish I could use them for other issues too that they currently don't deal with as the whole experience was seamless.

They have guardrails, and didn't demand a call.

I also liked the fact they told me how much I had saved the NHS by using them too, that was a nice touch.

I have a given a rough date of experience as I haven't gone to look for when I ordered, it was within a few weeks.