The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Review summary
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
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Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
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Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ventolin Inhaler
Ordered some Ventolin
Ordered some Ventolin. Nice and easy, done it before. This time, no product, no response to emails, no one answering phones.
Imagine if they've not gone bust they soon will.
Avoid.
Now off to the Credit Card company for a refund.
August 28, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello James,
I apologise for the lack of communication and any inconvenience this may have caused. Due to the increased demand following recent news about weight loss injectables, our response times have been affected.
Your order was placed on hold because it was too soon to issue the treatment again (we can only provide this twice every 12 weeks). As we did not receive a response, the order remained on hold.
As requested, we have processed a refund, and the funds should be back in your account within the next 3-5 days. If you have any further questions or need assistance, please feel free to contact our customer service team at hello@e-surgery.com.
Thank you for your understanding.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Ordered an Inhaler as my GP refused to…
Ordered an Inhaler as my GP refused to give me mine stating it was not due yet. Contacted e-Surgery and after answering a few questions my order was accepted. Excellent service, quick delivery. Would definitely recommend.
August 8, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate you sharing your experience. We're happy to hear that our service met your needs with quick delivery after your GP's decision. We're glad we could assist you and we value your recommendation.
Kym at e-surgery.
Can I just im so pleased with the…
Can I just im so pleased with the service with you guys, ive just moved to a new property and all my gp records weren’t transferred over, i am asthmatic no one would help me my Gp or pharmacy wouldn’t help me I was running out of my inhaler, and I couldn’t get any, then I found u guys online and found I could get one online I am so pleased thank you guys for your help idk what I would of done!!! NHS service towards me was shocking and my health was being affected bc of them! I can’t be so thankful enough E-Surgery thank you so much!!!!✨⭐️⭐️⭐️
July 25, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're so pleased we could assist you during this difficult time. It's great to know that we were able to help when you needed your inhaler. We appreciate your kind words and are grateful for your feedback.
Kym at e-surgery
Great Company
Ordered an inhaler - at a really good price and it arrived the next day - doesn’t get any better than that !
July 9, 2025
Unprompted review
absolutely fantastic I ordered 2…
absolutely fantastic I ordered 2 ventolin Inhalars, was literally dispatched with a hour or 2 and I recieved them the very next day so happy thank u e surgery
July 17, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you received your order so quickly. We appreciate your positive feedback regarding our dispatch and delivery service. Thank you!
Kym at e-surgery
I got a 15% discount
I got a 15% discount, and I thought I’d order two Ventolin inhalers, even though I only needed one. But guess what? Someone made the decision to changed to just one Ventolin inhaler without even asking me. And that ended up costing me more £17.00 for one ventolin inhaler
Ridiculous
June 21, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I understand your frustration about the change from two inhalers to one. I can see why this would be disappointing, especially when you were hoping to take advantage of the discount on a larger order.
To clarify the costs: or the two inhaler plus postage you paid £20.61, one inhaler is £12.95 with your 15% discount it would be £11.01, plus postage brought your total to £12.96.
We processed a refund of £7.65 for the second inhaler that couldn't be supplied.
As mentioned in your consultation and confirmed in our follow-up email, we sometimes can only issue one inhaler per order due to clinical guidelines, which you agreed to during the consultation process. We always aim to inform patients of any changes and process refunds promptly when adjustments are needed.
I apologise for any inconvenience this has caused. If you have any other concerns about your order, please don't hesitate to reach out.
Kind regards,
Hannah Customer Service at e-surgery
You only sent me on inhaler
June 21, 2025
Reply from e-Surgery & EVARO
Hello Alison,
Thank you for your review. I understand your concern, and I'd like to clarify what happened with your order.
Due to the loss of a previous inhaler, we stated we would only be able to offer 1 inhaler on this occasion.
You responded by confirming that you were happy to proceed with this change.
Based on your explicit agreement to receive just one inhaler, that is reason we have provided what we provided. Our prescribers followed the policy you acknowledged and the specific quantity you agreed to receive.
If you need additional inhalers in the future, we'd be happy to discuss your options during a new consultation, though please note our policy regarding replacement inhalers within a 12-month period.
We appreciate your understanding and hope this clarifies the situation.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Very quick service
I ordered 2 ventolin inhalers yesterday just before 5pm, arrived today, less than 24 hours from ordering to delivery.
First time I’ve used e-surgery and very happy!
June 27, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you received your order so quickly! We appreciate you choosing us, and we're glad you're happy with your first experience using our service.
Tara at e-Surgery
I thank you for your help and advice
I thank you for your help and advice, You recently made an order on 04-06-2025 for Ventolin 1 Inhaler. Your order was delivered on 05-06-2025 with tracking number WQ695999780GB. How did we do? item arrived quickly , well packed, great service , thanks.
June 4, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave a positive review. We are pleased to hear that your order arrived quickly and well packaged.
Tara at e-Surgery.
Delays in order, poor customer service
Placed an order and paid for next day delivery. Same order and prescription as one I previously ordered and provided all details and information for.
The only difference was the delivery address for the medication. No difference in GP, Medication or requested amount.
Order was then placed on hold pending ID verification, I provided the details and then it was placed on hold again as they wanted to verify the GP. Despite me providing this information in the order details.
I contacted customer support to get a refund for the extra amount I paid for express delivery only to be told that it’s not their fault and they won’t be refunding the excess amount paid.
The customer service representative ‘Hannah’ lacked reading comprehension and only answered parts of my query while refusing to provide an email address for the individual in charge of customer support.
I did not ask for a full refund of my order, I simply wanted to be refunded the difference that I paid extra for when paying for expedited delivery. This is not an unreasonable request, more a matter of principle.
When I tried to contact by phone, no one answered and despite leaving a voicemail with my contact details and order number, no one has responded.
Not once did I hear an apology for the delay. This is not a random order off Amazon, these were Ventolin inhalers that are essential to safety to an asthmatic person.
0 accountability, 0 customer service.
Despite using this service before and even recommending it to others, I will not be using this service again and will ensure that anyone I know won’t either.
May 30, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I sincerely apologise for the poor experience you've had with our service, and I'm particularly sorry that you felt I didn't fully address your concerns.
I understand your expectation for express next day delivery, and I apologise for the confusion regarding the timing. Unfortunately, your initial order was placed after our cut-off time for next day processing.
While our prescribers did require additional verification questions, we sent these to you promptly and well within our normal dispatch timeframe. However, when your response was received, it came in after our second cut-off period, which meant we were unable to dispatch your order as originally intended.
I recognise this has been frustrating for you, particularly given the essential nature of your medication, and I apologise for any inconvenience this timing issue has caused.
I also want to apologise that we haven't returned your call as promised. We are currently experiencing exceptionally high volumes of emails and calls while dealing with staff shortages. However, I want to be clear that this doesn't excuse our failure to follow up with you, especially given the urgent nature of your concern.
I'd encourage you to email hello@e-surgery.com or use our formal complaints form on the website, as this will ensure your case gets escalated appropriately. Please reference this conversation.
Again, I apologise for falling short of the service you deserved, especially as a returning customer who had recommended us to others. Your feedback about accountability and customer service is noted and will be shared with management.
Kind regards,
Hannah
These clowns decided to supply me with…
These clowns decided to supply me with one inhaler instead of two making one inhaler cost £11.90 these are con artists
The reply they have provided is false
Ordered 2 inhalers on 31/01/2025 and received the 2 without issue
You’re full of ****. I will remove this review when you rectify this. Is that better🤪my communication is with Trustpilot and the public not you
May 16, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We understand your frustration with the recent order.
I'd like to clarify that during your consultation, we explained our policy that when asthma reviews are over 12 months old, we can only issue one inhaler per order for patient safety reasons. This is why your order was adjusted accordingly.
The price of £11.90 reflects the cost of one inhaler plus shipping. We also upgraded your delivery from our standard 48-hour service to 24-hour tracked shipping at no additional charge to ensure you received your medication as quickly as possible.
We value your feedback and understand your frustration. However, we respectfully ask that you refrain from using abusive language in your communications with us. We're committed to providing professional healthcare services and maintaining respectful interactions with all our patients.
Kind regards,
Hannah Customer Service at e-surgery
Thank you.
I needed some medication to replace mine as I'd lost it. And turned to e-surgery . After a short on line consultation I ordered my medication. & within 2 days it was with me.
I believe it's genuine & yes I'd use again. My medication was a asthma inhaler.
May 9, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your kind review and for sharing your positive experience with our service. We are delighted to hear that you found our online consultation process straightforward and that you received your asthma inhaler promptly. We strive to provide our customers with convenient and reliable access to their medication, and your feedback is greatly appreciated.
Kieran at E-Surgery
Ventolin inhaler
Ventolin inhalers, Straight forward consultation and efficient delivery extremely happy highly recommend 🌟🌟🌟🌟🌟
April 14, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate your kind words and are thrilled to hear that you found the consultation and delivery process straightforward and efficient. We strive to provide our customers with a positive experience.
Tara at e-Surgery
I am suffering from eosinophilic…
I am suffering from eosinophilic asthma, I am not due to attend the severe asthma clinic until this June. I ordered my usual 2 Salamol inhalers from my doctor's surgery last week but for some unknown reason they didn't receive my request. I attempted to purchase a Salamol inhaler from E-Surgery and I was told to stop trying to purchase it. Not good enough.
April 14, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for reaching out about your experience trying to order Salamol inhalers from our service. I sincerely apologise for the difficulties you've encountered, especially given your eosinophilic asthma condition and the delay in your severe asthma clinic appointment.
I understand how concerning it can be when you're unable to access your essential medication. Our service does operate under a policy that limits dispensing to 2 inhalers every 12 weeks for patient safety reasons. However, I'd like to look into your specific situation to see if there's a way we can help.
Could you please email us at hello@e-surgery.com with your order number so we can investigate this matter further? This will allow us to review your case individually and determine the best way to assist you.
Kind regards,
Hannah Customer Service at e-surgery
Fantastic Company, great customer care these guys are the best!!
Excellent customer service very thorough and cautious I cannot praise them enough or the Dr that I spoke with etc.
It makes me feel safer knowing that this company are very cautious and careful when it comes to issuing
things. I got in a crisis with a lost blue inhaler and these guys have been wonderful and much faster than my GP. They've questioned me very thoroughly and gone into a lot of detail they have my GP's address and details etc and information for extra safety which is again a huge reassurance. I've had the cause to use them once previously all items are absolutely 100% genuine. I would tell anyone for any mild medications etc to use these guys for so many things it's a very varied mix which is great. Keep up the fantastic work guys your an absolute
godsend!!
April 4, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We are so happy to hear about your positive experience! It's wonderful to know that you felt safe and reassured throughout the process, especially during a stressful time. We strive to provide thorough and cautious service, and it's heartwarming to know that our efforts have made a difference for you. We appreciate your kind words about our team and the doctor you spoke with. We're committed to offering a wide range of medications and services, and we're glad you found it helpful. Thank you for your continued support and for recommending us to others.
Kym at e-surgery
I bought inhaler from e surgery to…
I bought inhaler from e surgery to leave spare at home incase my kids and I lost the one we have then we would have spare, I didn't receive it because they put it on hold and didn't bother to refund me, so I contacted the live chat then he asked me why I need them since I wasn't due yet and I explained but he seems a bit slow since he proceeded to tell me it's dangerous for my kids and they should have yearly asthma review like he knows me or my kids, what bit didn't he understand that the inhalers was going to be spare? we always have asthma review every 6 month not yearly, he was very unprofessional and rude and I had to ask for a refund cause they put the order on hold but kept the money until I ask for my money back, never will use this pharmacy again.
Whoever told u my children under 18? Where did I mention the age of my children? It seems you know everything about, being unprofessional and making assumptions once again, all I was doing is purchasing spare to leave at home. And you never emailed me about the inhaler being on hold anyway won't be using your services again
March 28, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for bringing your concerns to our attention. I sincerely apologise for your negative experience with our service.
First, I'd like to apologise for my colleague's conduct during your live chat. The manner in which your situation was handled was not to our professional standards, and I'm truly sorry for any offense caused. Please know that we take your feedback seriously.
To clarify our process: when orders are placed on hold, we do send notification emails, and if we don't receive a response within 14 days, we automatically process refunds. I understand this wasn't properly communicated to you, resulting in unnecessary stress and inconvenience.
Regarding the inhalers, I should explain that our pharmacy can only issue treatments to individuals who are 18 years and over, and each prescription must be for the named patient only. While we understand your intention was to have spare inhalers at home, we unfortunately cannot supply medication for family members under a single prescription.
While we mention NHS asthma review guidelines as part of our standard information sharing, I apologise that this came across as presumptuous about your family's healthcare routine. I appreciate that you and your children already attend regular reviews.
Again, I apologise for your unsatisfactory experience. If you have any further questions or need additional assistance, please don't hesitate to contact us.
Kind regards,
Hannah
Customer Service at e-surgery
Only sent one inhaler instead of 2…
Only sent one inhaler instead of 2 Refund was only £5/95
March 12, 2025
Reply from e-Surgery & EVARO
Hello,
I apologise for the confusion with your order. I understand your frustration about receiving only one inhaler when you expected two.
As mentioned in our email, we were only able to issue one inhaler based on the information provided in your questionnaire, which you had agreed to during the ordering process. The price for a single inhaler is £12.95, and after applying your discount, the £5.95 refund represents the correct difference in cost.
If you have any further questions about your order or would like to discuss this matter in more detail, please don't hesitate to contact our customer service team. You can email us at hello@e-surgery.com or call us on 01603 931600. We value your feedback and would be happy to address any additional concerns you may have.
Thank you for bringing this to our attention.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
I am so grateful for my Ventolin…
I am so grateful for my Ventolin Inhalers to be delivered & the chance to order them quickly...
March 1, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you were able to receive your Ventolin Inhalers quickly. We strive to provide our customers with a convenient and efficient service. Thank you for your kind words.
Kieran at e-surgery
Reply from e-Surgery & EVARO
Hello,
We understand that losing an inhaler can be a stressful experience, especially when a prescription refill is not due for several weeks. We apologize for the inconvenience this caused.
Kym at e-surgery
Super quick and easy to purchase an…
Super quick and easy to purchase an inhaler as I had ran out and this was the quickest option for me.
February 20, 2025
Reply from e-Surgery & EVARO
Hello,
We're so glad to hear you found our service helpful and convenient during a time when you needed it most. We strive to make the process of ordering essential medications as easy and efficient as possible.
Kym at e-surgery
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