The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Review summary
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
Company replied
Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
Company replied
Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Acute sinusitis test product
Love this product
Love this product. Coming up a year now and lost 6 stone and 2 ounces. So definitely happy
June 12, 2026
Reply from e-Surgery & EVARO
Hi Anthony,
We are so happy to hear about your fantastic progress and satisfaction with our product! Thank you for sharing your positive experience.
Kind regards,
Bradley
The e-Surgery Team
Great help with easy access.
The ordering process was safe to secure and very helpful. Product arrived within days, with instructions for use.
Course completed in 5 days, problem solved, abscess gone , pain gone feeling much better.
Price very reasonable.
Thank you for your help.
June 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Carole,
We're so glad to hear about your positive experience with us! It's wonderful that our product helped resolve your issue quickly and effectively. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
Very prompt service
Very prompt service. Good clinical advice and follow up.
Details on how best to manage sinusitis and the option to speak with a pharmacist.
Thank you
June 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Michelle,
We're so glad you found our service prompt and our clinical advice helpful for managing sinusitis. Thank you for your kind words!
Kind regards,
Bradley
The e-Surgery Team
The product js good for weight loss
The product js good for weight loss, but having to send photo,s every month it upsets me. I donot mind every 3 months is more ideal.
June 5, 2026
Reply from e-Surgery & EVARO
Hi Philip,
Thank you for taking the time to leave a review, and we’re really pleased to hear the product is supporting your weight loss journey!
We completely understand your frustration and want to reassure you that our standard policy is to request photos every 6 months rather than monthly. We’re sorry this hasn’t been your experience.
There are occasionally clinical reasons why our prescribing team may request photos within that timeframe, but we want to make sure you’re being looked after in the right way. We’ve passed your feedback directly to our prescribing team to review.
If you’d like to discuss this further, please feel free to contact our team who will be happy to help at hello@e-surgery.com.
Kind regards,
Bradley
The e-Surgery Team
Excellent advice ....
Excellent advice about the product and it arrived extremely quickly
June 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Michelle,
We appreciate your positive feedback! We are so glad you received excellent advice and quick delivery.
Kind regards,
Bradley
The e-Surgery Team
Very professional
Very professional, verified everything with me before the product was released.
June 1, 2026
Reply from e-Surgery & EVARO
Hi Karen,
We're happy to hear we provided professional service and verified everything. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
I'm extremely happy with the service…
I'm extremely happy with the service and medication. Been using your product for over a year now and my life has changed for the better with nearly 4&05 stone gone. I would recommend using you 100% . I can't thank you enough.
June 5, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Sheila,
We are so happy to hear about your positive experience and the significant changes you've achieved. Thank you for your wonderful feedback and for recommending our product!
Kind regards,
Bradley
The e-Surgery Team
Although trouble with photo
Although trouble with photo, still received product very promptly
May 28, 2026
Reply from e-Surgery & EVARO
Hi Samantha,
We're glad your product arrived promptly despite the photo issue. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Mounjaro pen is faulty
Mounjaro pen is faulty, rang and emailed twice, no reply or resolution offered. Sent videos and photos of the problem and am being ignored.
And now I’ve been asked to jump through hoops with another video further delaying treatment. It’s not a short video that’s been asked for and have to return at my expense.
1. Identity Verification
• Begin video by clearly showing your face
• State your full name and order number
• Keep your face visible for at least 5 seconds
2. Medication Authentication
• Show the original manufacturer's medication box we supplied
• Clearly display the batch number label on the box
• Hold the box steady for 10 seconds so batch number is fully readable
3. Pen Inspection
• Display the medication pen in question
• Show the pen's label and any identifying numbers
• Demonstrate the current medication level by showing the vial window clearly for 10 seconds (do not obstruct the view)
• Show the dose counter window
• Rotate the pen slowly to show all sides and any visible medication remaining
4. Needle Attachment
• Show a new, unused needle in its sealed packaging first
• Attach the needle to the pen following proper procedure
• Remove both outer and inner needle caps
• Demonstrate that the needle is properly secured and straight
5. Dose Preparation
• Turn the dose selector to dial exactly 1 unit
• Show the dose counter window clearly displaying "1"
• Confirm the pen has clicked into the correct position (audio should be audible)
6. Test Injection ONLY if you are completely confident the pen is not working:
• Inject into the air (never into your body)
• Press the injection button fully and hold for 10 seconds
• Keep both the needle tip and injection button visible in frame during injection
7. Post-Test Verification
• Immediately show the dose counter after the test injection
• Display the vial window to show whether medication was dispensed or not
• Show the needle tip for any visible medication
May 31, 2026
Reply from e-Surgery & EVARO
Hi Carmen,
Thank you for your review and we are sorry to hear that you are experiencing difficulties with your Mounjaro pen.
We want to reassure you that your case has not been ignored. We have been in contact and have requested a short video of the issue so that our pharmacist team can review this and work towards a resolution for you. Unfortunately without this we are unable to assess the fault or offer appropriate next steps.
We understand this may feel like an additional step, however it is a necessary part of our process to ensure we can help you as effectively as possible.
If you are able to send the video across, please do not hesitate to get in touch and we will ensure this is reviewed by our pharmacist team as a priority.
Kind regards,
Bradley
The e-Surgery Team
easy to navigate and a good product
May 18, 2026
Reply from e-Surgery & EVARO
Hi Hywel,
We appreciate your positive feedback! We are glad you found our product good and easy to navigate. Thank you!
Kind regards,
Bradley
The e-Surgery Team
Amazing customer service and product…
Amazing customer service and product would highly recommend
May 29, 2026
Reply from e-Surgery & EVARO
Hi,
We're so happy to hear you received amazing customer service and product. We appreciate your recommendation!
Kind regards,
Bradley
The e-Surgery Team
Product dispensed very quickly
Product dispensed very quickly. Only issue medication has an expiry on it of only three months. As I bought it for a “just in case problem” when on holiday I hoped for a longer expiry date. This means I will have to repurchase sooner than planned.
May 26, 2026
Reply from e-Surgery & EVARO
Hi,
We appreciate you sharing your experience. We understand your disappointment regarding the medication's expiry date, especially for "just in case" use. We will review our stock to ensure longer expiry dates are prioritised for such products.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Sue,
Thank you for your review and we are sorry to hear the treatment has not been working as you had hoped so far.
We understand how frustrating this can feel, however we would like to reassure you that it is not uncommon for patients to find that it takes a little time before they start to see the full effects of their treatment. For many patients, the results become more noticeable as their treatment progresses.
In the meantime, if you have any questions or concerns about your treatment our Ask a Pharmacist service is available to you here: https://e-surgery.com/ask-a-pharmacist/. Our pharmacists are on hand to offer guidance and support and can help advise on next steps:
📧 hello@evaro.com 📞 01603 931600
We hope to hear from you soon and we look forward to supporting you on your journey.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Steve,
We are glad you enjoyed the product and fast delivery. We appreciate your feedback.
Kind regards,
Bradley
The e-Surgery Team
Will definitely use again
Spot on great service and quality product with very fast delivery 👌
May 4, 2026
Reply from e-Surgery & EVARO
Hi,
We appreciate your positive feedback! We are so glad you received great service, a quality product, and very fast delivery.
Kind regards,
Bradley
The e-Surgery Team
Quick triage with excellent service and…
Quick triage with excellent service and delivery of product. This will be my go to for all my prescriptions.
May 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Shegofeta,
We're happy to hear you received quick service and excellent delivery. We appreciate you choosing us for your prescriptions!
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Elaine,
We appreciate your positive feedback! We are glad your delivery was quick and the product great.
Kind regards,
Bradley
The e-Surgery Team
Assessment process smooth
Assessment process smooth, product arrived quickly and well packaged
May 6, 2026
Reply from e-Surgery & EVARO
Hi Frank,
We appreciate your positive feedback! We're so glad the assessment process was smooth, and your product arrived quickly and well-packaged.
Kind regards,
Bradley
The e-Surgery Team
Excellent service very helpful and…
Excellent service very helpful and excellent product delivered very quickly
May 7, 2026
Reply from e-Surgery & EVARO
Hi Paul,
We appreciate your positive feedback and we're so glad you found our service helpful and the product excellent with very quick delivery! Thanks for your review.
Kind regards,
Bradley
The e-Surgery Team
Express delivery as stated but was paid…
Express delivery as stated but was paid for. Product ordered were cheaper than elsewhere. However, the product has not been tested yet.
April 28, 2026
Reply from e-Surgery & EVARO
Hi Peter,
We appreciate your feedback and are glad the delivery met your expectations. We hope the product meets your expectations once used. Thank you for your purchase!
Kind regards,
Bradley
The e-Surgery Team
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