The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
Company replied
Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
Company replied
Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
Company replied
Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bio-Pycnogenol 40mg Tablets
Excellent service
Excellent service, you delivered the exact medication that I need very quickly....I'm only able to tolerate a particular brand of medication that doesn't give me dangerous side effects. All the pharmacies in my town refuse to dispense this particular brand as they prefer to buy in cheaper tablets even though they are aware of the consequences to my health.
January 5, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that we could deliver the exact medication you need so quickly. We appreciate you sharing your experience with us, especially regarding the importance of receiving a specific brand for your health. Thank you for your positive feedback.
Tara at e-Surgery
Excellent service bearing in mind my…
Excellent service bearing in mind my stupidity.
Ordered malaria tablets, but didn't realise they were prescription only and ordered double for me and my wife.
I expected a bit of a nightmare, but the adjustment to single, an appropriate refund and reorder was handled perfectly, and very quickly.
Can't rcommend them enough.
December 28, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate you taking the time to share your experience. We're glad our team could efficiently resolve the prescription issue and adjust your order. It's great to hear the process was smooth and quick for you. Thanks for your recommendation!
Tara at e-Surgery
The service was very quick and I was…
The service was very quick and I was able to
order the tablets to help with my pain and I received them earlier than I was told which has meant I could get my pain under control and had a lovely Christmas
December 7, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service was quick and that you received your order earlier than expected. We're so glad that you were able to get your pain under control and had a lovely Christmas. Thank you for your positive feedback.
Tara at e-Surgery
When the Dr's aren't there
The Dr's werent seeing anyone and they told me to go to A&E, for a condition Ive had often and knew what I needed to get better. A simple consultation with e surgery and the tablets were prescribed and received the next day. Fantastic service.
December 20, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service met your needs by providing a consultation and quick prescription for your condition. We appreciate your feedback and are glad you had a fantastic experience.
Tara at e-Surgery
The earliest appointment I could get…
The earliest appointment I could get with my local practice was a telephone appointment in six days time.
I knew from previous experience that I would only get better with antibiotics, so I used e-surgery, and the tablets were with me the next day.
This meant that I had already recovered by the time of my practice appointment.
Excellent service.
December 18, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service provided a timely solution for you. We appreciate you sharing your positive experience and are glad you recovered quickly. Thank you for your feedback.
Tara at e-Surgery
Excellent service
Excellent service. The authorisation and issue of the medication was very straightforward. The tablets arrived quickly, which was a bonus as my condition was causing me pain. The course of tablets have been completed and they worked a treat.
December 16, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that your medication arrived quickly. We're so glad the tablets worked well for you and relieved your pain. Thank you for your positive feedback.
Tara at e-Surgery
DISGRACEFUL
I ordered tablets on 20.12 which were refunded as they were out of stock so I reordered in a different dose which I was told was in stock, these too were refunded for the same reason
December 20, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I'm sorry this has been your experience with us, and I can understand how frustrating this must be.
Having looked into your orders, I can confirm that one was refunded due to stock issues. However, the other orders were refunded because your GP has discontinued this treatment. I'd recommend speaking with your GP about restarting the medication if you'd like to continue with it.
I apologise for how this was handled and for the lack of clear communication. I will be speaking with the team involved to ensure patients receive clearer explanations throughout the process in future.
Thank you for bringing this to our attention, and my deepest apologies for this situation.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
I ordered the finestaride solution and got tablets
I ordered the finestaride solution from their website and they sent me the tablets. When I followed up to find out why this happened, they said they couldn't do anything about it and there are no refunds.
December 19, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We don't actually offer finasteride solution through our service - we only supply finasteride in tablet form. It's possible there may have been a misunderstanding during the ordering process.
We do offer a double or triple action hair loss spray, but this isn't a pure finasteride solution - it contains a combination of different medications for hair loss.
If you believed you were ordering a finasteride solution specifically, I apologise for the confusion. Could you let me know what product page you ordered from so I can look into this further and see how we can help resolve the situation? Please email at hello@e-surgery.com with FAO Hannah in the subject line.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
I was sent no receipt or email of…
I was sent no receipt or email of confirmation for my order of malaria tablets.
However the box of tablets arrived within 2 days, so I didn't question it. Only on the day of my flights, did I find I had been sent 12 of the 24 tablets needed and paid for.
I write this in Uganda, an exposed area, where I have been put at risk by the failings of this company.
No reply to my email on the day of travel.
No reply form my attempts to use their "chat" contact system.
Finally a reply to my second email to say they can't find any such order.
I will never use them again and would advise that no one else does either. The above is factual and contains no emotion or feelings. Take my comments seriously!
October 9, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for the feedback.
I've reviewed your order and can confirm our records show 24 tablets were sent – supplied as two boxes containing 12 tablets each. According to our terms and conditions, any issues with orders should be checked and reported within 7 days of delivery. As we were contacted approximately one month later, this does limit our ability to fully investigate what may have occurred.
With regards to contacting us, I can see your live chat message was sent at 7am, which was before our operating hours of 9am-5pm. My colleague responded as soon as we opened at 9am that same day. Your subsequent email came through at 6:30pm after we'd closed, and was replied to first thing the following morning at 9am.
I should also point out that malaria prophylaxis needs to be commenced 1-2 days prior to travel to an at-risk area, so I do hope you were able to start taking the tablets at the appropriate time.
While we value all customer feedback, it remains the customer's responsibility to check their medication immediately upon receipt to confirm everything is correct.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Excellent service would definitely use again or recommend
The site asked all the right questions about symptoms to ensure you were requesting the right prescription. I was very impressed with delivery, it stated Sunday or Monday and it arrived Sunday lunchtime so I was able to take 2 tablets that day.
October 28, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our consultation was helpful and ensured you received the correct prescription. We're also glad the prompt delivery met your needs, allowing you to start your treatment as soon as possible. Thank you for your positive feedback!
Kieran at e-Surgery
Easy
Easy, no need to go to the doctors and especially when your local doctors surgery is shut over the weekend...delivery is quick even on Sundays when ours was delivered...
You will only be given tablets if safe to do so otherwise you will be directed to your own doctors or hospital.
Why suffer unnecessarily when e surgery is available
October 28, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service was easy to use and convenient, especially with weekend access to healthcare. We appreciate your feedback regarding the quick delivery and the safety checks we have in place. Thank you for sharing your positive experience!
Kieran at e-Surgery
Antibiotics Purchased On Line
Im needed antibiotics to rid myself of a sinus infection and with the difficulty of getting GP appointments and feeling too unwell to venture out, I decided to order some antibiiotics on line which provided straight forward and the tablets arrived very promptly and assisted with clearing the infection.
October 23, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service provided a straightforward solution during a difficult time. We're glad the medication arrived promptly and helped clear the infection. Thank you for your positive feedback.
Kieran at e-Surgery
Ordered Amoxicillin for a dental…
Ordered Amoxicillin for a dental infection a few weeks ago, the infection settled without having to take them, it flared up again today & could not get dentist appointment so was about to take one, when I took one out of the blister pack there is no print on the actual tablet! I now have serious concerns about the safety & legitimacy of these Amoxicillin 500mg tablets! Please provide a satisfactory resolution to this!
October 29, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for the feedback and we are sorry to hear about your concerns.
We'd like to reassure you that we are a fully registered pharmacy with the GPhC, and all our medications are genuine and safe to use.
The Amoxicillin 500mg we supply are capsules manufactured by Flamingo, a trusted and reputable manufacturer. Their capsules do not have any printing on them – this is normal and varies between different manufacturers.
You can be confident that your medication is legitimate and safe to take as directed. If you have any further concerns, please don't hesitate to contact us.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Poor service and impossible to contact
Poor service and impossible to contact. I ordered some anti malarial tablets for 2 people. However, their prescriber contacted me saying that they could only supply medication for one person per order. I have now received only half of the medication and yet I have still paid the full price and no refund has been issued for the medication that wasn’t sent. I have since called them multiple times, emailed them and used the live chat, with no response whatsoever.
August 26, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Sam,
Thank you for your review. We are sorry for the inconvenience you have experienced with your order and our communication.
As each order requires a prescription and an identity check, we must ensure that medication is purchased under the specific patient's details who will be using it. Therefore, we cannot process orders for two patients under the same transaction. The two sets of anti-malarial tablets would need to be purchased separately.
I would like to confirm that the difference in cost was refunded to you on the 30th of August. Please allow 3-5 days for the funds to appear in your account. If you have any further questions or need assistance, please contact our customer service team at hello@e-surgery.com.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Terrible customer service!
Terrible customer service!! I have ordered malaria tablets, but the order is on hold as I need to verify my ID. They have sent a generic email to confirm that this needs to be done, but the link in the email does not work. I have emailed several times with no response, the phone lines keep you on hold and then cut you off and the webchat does not connect to an advisor. They have taken my money and i have no idea whether this will be returned? Basic customer service is non-existent!!
August 27, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Luke,
Thank you for your review. We are very sorry for the difficulties you have experienced with verifying your ID and the delays in our response.
Due to recent news regarding weight loss injectable pricing, we have experienced a high volume of emails, live chats, and phone calls, which has unfortunately affected our ability to respond promptly. We apologise for any inconvenience this has caused.
I can confirm that your identity has now been verified, and we will process your order as soon as possible. If you have any further questions or require assistance, please contact our customer service team at hello@e-surgery.com.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Could not fault this place at all had a…
Could not fault this place at all had a dental infection and tablets came the next day 100% use them again. Thank you so much 🤗
July 21, 2025
Unprompted review
I tried to order Tadanafil online
I tried to order Tadanafil online, but not successful initially due to ID problem. I rang the company and most helpful staff called Tara helped me to sort it out she even offered me a discount. The order went through and tablets arrived quite quickly with a flyer offering 15% discount for the next order. Excellent services. I have recommended my friend to order from this company.
June 22, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that we could resolve the ID issue and ensure your order went through smoothly. We appreciate your kind words regarding our team's assistance and the quick delivery. Thank you for recommending us!
Kym at e-Surgery.
Easy to order
e-Surgery was the only online pharmacy I could find that had both the tablets I wanted, Ramipril and Atorvastatin.
The questions asked were not over detailed which suited me as I’m already taking these medications, I just needed extra for an extended holiday. Received promptly as described.
June 10, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you found the medications you needed with e-Surgery. We're also glad the consultation questions suited your needs for your holiday. Thank you for your positive feedback and for choosing our service.
Tara at e-Surgery.
This was literally painless and speedy…
This was literally painless and speedy and saved me from stress and symptoms getting worse waiting for a Doctor’s appointment. I really hate going to the doctors too!
As a person who has reoccurring UTI’s I know the symptoms (I have test strips too) and want to act quickly to stop it getting worse. The tablets were here next day after ordering, i could have cried. It means so much to get treatment speedily as it stops it becoming ‘set in’ and hard to get rid of so I thank you for this! (I have made a doctors appointment to discuss a long term plan to deal with this, but this was a lifeline whilst I wait)
I will definitely use them again if needed.
June 9, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service provided you with quick relief and peace of mind. It's great to know that you received your order promptly and found it helpful while waiting for your doctor's appointment. We appreciate your feedback and are glad we could assist you.
Tara at e-Surgery
easy to order just what i needed
easy to order just what i needed , but my tablets could of been despatched a lot faster , especially when you're desperate
May 31, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback regarding your recent order.
I sincerely apologise for the delayed delivery. To make up for this inconvenience, please email us at hello@e-surgery.com and we'll be happy to refund your shipping costs as an apology.
Kind regards,
Hannah Customer Service at e-surgery
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.