e-Surgery & EVARO Reviews 

Can’t fault the service and query response from e-surgery. I feel confident to re-use them in the future.
Fast delivery and competitive prices.

Bought successfully from them for a few months. Ordered some medicine over Christmas. They delayed the order by a few days (no problem) and then they shipped my medicine (that has to stay cold) over new year where it was delayed, and the ice pack melted. They said on the phone that it wasn’t shipped until the 2nd Jan, but they emailed me on the 31st December saying it had shipped. Arrived room temperature on the 3rd, and they won’t replace my medicine. I have to use it within 30 days of it being room temp, but I had to open another packet of the medicine which lasts for one month because my delivery was late. So now I have a £140 worth of medicine that I can’t use and they won’t replace.

For reference - every other shipment has arrived cold (ice pack still partially frozen). So it’s hard to believe that they shipped this on the 2nd Jan and I received a warm (floppy ice pack) 24 hours later. Very disappointed. Won’t buy from them again.

It was also really stressful speaking to them on the phone. They acted like they didn’t believe me, and like I couldn’t possibly know it wasn’t the correct temperature. I could literally feel the warm ice pack and medicine in my hands. I’m a human person in the world and I know what warm feels like!

I’m a scientist by training, and my instinct is to believe professionals when they make assurances. But this interaction felt like I was being fobbed off. I’m surprised that they recommended I re-cool the medicine and use it anyway, which goes against the manufacturer’s recommendations.

I feel even more aggrieved because I’ve recommended this company to others! And now I’m out a bunch of money and feel let down. Total bummer.

They also have another Trust Pilot with terrible reviews - for e-surgery.co.uk - I think this one is trying to replace that one? It links straight back to their website. Seems shady.

Update: After I posted this review I left it for a few days. I couldn’t shake feeling that it wasn’t fairly resolved, and contacted them again to say that I would file a complaint with the GPhC and push for a charge back on my credit card. At this point they agreed to send me a replacement shipment for my medicine.

I’m not thrilled that it took so much pressure, and they mentioned this review on the phone, so I think it weighed into their decision. But ultimately they did eventually replace this medicine.

I’m not taking this review down. It is all honest, but I thought it was fair to add the update. I hope they really have learned from this experience. And I’m still unclear how they shipped something on the 2nd in an ice pack that was completely melted 1 day later. The replacement they sent me was cold and the ice pack still frozen. As was the case with my prior purchases. The anomalous melted one remains a mystery.

I haven’t decided if I will use this company again. One mistake I can forgive (easily). I just wish they had rectified it without me having to write these reviews, and having to contact the manufacturer to make sure I really shouldn’t use the medicine.

I had a few questions to ask over the course of a week and they would email back every time without making me feel like I was being a pain and I appreciated. And the slimming injections I’m taking are working absolutely amazing for me. I’ve lost so much weight and found myself.it’s honestly working for me

Wonderful easy to use company. Ordered a copd rescue pack as my NHS gp has stopped prescribing them, dont feel comfatable without one in the house anymore.
Arrived today as promised tracked via royal mail. No complaints from me at all. So thank you, think I'll probably use you quite a lot when I have any infections or need anything. Much easier than trying to see a nhs gp or NHS econsult. Really grateful this service is available

I’ve ordered from here 4 times now and never had any issues, products always as expected, items dispatched and arrive quickly. Definitely recommend.

(Reason for 4 stars and not 5 is because I had to supply a photo of myself on last order and didn’t really feel comfort doing this but stayed with them as had been happy previously)

It was a relief to get a health service that listens and supports you in times of emergency. Thank you so much, I feel much better.

Overall very satisfied with the service from e-Surgery. I have used them for ordering weight loss injections. The price was very competitive. Submitting pictures was a bit of a hassle but the lady on customer service walked me through this and it was swiftly handled. The medication came very well packaged and was cold upon arrival, which I have heard was an issue with some other pharmacies. I contacted them again afterwards and they were very helpful in helping me with using the treatment.

So far I have lost 11kg and I am well on my way to achieving a healthy weight. I feel much more energetic and it has done wonders for my confidence. The treatment is not a magic solution but it has been positively life changing in helping me kickstart the weight loss. I will continue using e-Surgery and highly recommend them.

I inadvertently ordered the wrong dose of my Mounjaro injections. Instead of just processing my order, I received a call from someone, and an email, wanting to know if I had ordered the correct dose. I felt that this level of customer care was excellent and makes me feel safe when ordering from them in the future.

Made a big difference wife can feel it working after 3 weeks feel much more her old self libido is definitely up .Will rebuy

So caring and thorough made me feel less anxious about my situation 👏🏻

Not sure how I feel that anyone can order any of these restricted medical products but if you need a top up of inhalers (as my family did) then this is a lifesaver.

I did some research before placing the order but was hesitant about it.
Having to endure an in dwelling catheter for so long left me with some pain and discomfort.
There were also some confidence issues initially but I’m fortunate in having a very supportive partner.
The first attempt was disappointing but then everything went very well.
I’m making a good recovery and feel about 90% at the moment but I will place another order soon as I think it’s a good idea to have medication available when I need to use it.
Many thanks for your help.
Thoroughly recommend!

I purchased antibiotics due to an infection, I got a 3 day prescription
For £25 including postage. I only purchased online because I couldn't get a doctors appointment. And feel that I'm being forced to go this root. And pay over the odds to do it. So I can get what I needed. It was at a higher cost than I believe is exectable. But out of desperation I had to pay the cost. The service was not as quick as expected.

A great service and I always feel taken care of.

The doctor was amazing made me feel comfortable at all times

Simple, straight foward and easy to navigate around the site. Costs are clear and reasonable. No dealing with an doctor's receptionist, so no need to explain yourself or feel embarassed. Delivery within 2 days on recorded so no missing packages etc.

Easy order and quick delivery, they take your order as a priority, I feel better ordering online

I accidentally ordered the wrong medication and felt like such a fool! I immediately phoned, got through straightaway to a sympathetic person and my mistake was rectified without making me feel even more silly. Really good service.

I was able to order the medication suitable for my health issue with no problems, service was very informative and professional. I would recommend e-surgery if you feel confident with the product required.

very helpful great prices cant do enough to help you i feel very safe and manage health care with no problems
thank you all so muchl