Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Review summary
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Durex Pleasure Me Condoms
Simple and easy
Simple and easy, I’ve been caught in a hole between my dentist and being referred to hospital and no one would help me.
I explained my problem and the online experts were very efficient without being intrusive
They offered me a choice of medication and it arrived the next day
August 9, 2026
Reply from e-Surgery & EVARO
Hi Tarnia,
We're so glad we could assist you when you were in a difficult situation. It's wonderful to hear that our online experts were efficient and respectful of your needs, and that your medication arrived so quickly.
Kind regards,
Bradley
The e-Surgery Team
Very fast service help me
July 30, 2026
Reply from e-Surgery & EVARO
Hi,
We appreciate your positive feedback! We are so glad you found our service to be very fast and helpful. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
Excellent servExcice and faster than me…
Excellent service and faster than me getting to see my Dr .
Will be using. e-surgery again
Thank you 🙏
July 29, 2026
Reply from e-Surgery & EVARO
Hi Cheryl,
We're so glad to hear you had such a positive experience with our service! We truly appreciate your kind words and look forward to assisting you again.
Kind regards,
Bradley
The e-Surgery Team
e-surgery are a credit to their business!
I needed spare inhalers as I was going to Valencia to see the eclipse. I could not get a repeat prescription, nor a spare inhaler in case of loss, or emergency in time from my GP. Absolutely 5 star service. e-surgery are a credit to their business. Website was easy to navigate and very straightforward. Ordered medication arrived within 48 hours. I would highly recommend e-surgery and will definitely be back. Thankyou so much for giving me a back up and saving my holiday!! 🤗
August 5, 2026
Reply from e-Surgery & EVARO
Hi,
We're absolutely thrilled to hear that we could help you out in a pinch and save your holiday! It's wonderful to know our service was easy to use and that your medication arrived so quickly. Thank you for your kind words and recommendation; we look forward to assisting you again.
Kind regards,
Bradley
The e-Surgery Team
Took my money and cancelled my order
After making me fill in a lengthy health questionnaire and provide my GP details and a copy of my ID, E-surgery charged me £17.90. Then they sent me an email stating that my order was with the clinical team. Then they sent me an email stating that my order was cancelled. Then they sent me an email saying that they would take 10 days to refund me. I don't have the medication I need, I don't have any explanation as to why my order was cancelled and I don't have my money. Meanwhile they have my personal details on file to sell to other companies or otherwise misuse.
August 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello Melissa,
Thank you for your review and I am sorry to hear that you have been left feeling frustrated. I completely understand how concerning it must feel to go through the process of completing a consultation and providing personal details, only to then have your order cancelled without what felt like a clear explanation.
I do want to reassure you on a couple of points. Firstly, regarding your personal data, we take data protection extremely seriously and your details are never sold to third parties. All information provided during your consultation is held securely and used solely for the purpose of your care.
Regarding your order, an email was sent this morning explaining the reason for the cancellation.
On the subject of your refund, I am pleased to let you know that because this was processed so quickly after your order was placed, the original charge was never actually taken from your account. The refund has gone through as a reversal, which means your funds should already be available to you.
If you have any further questions or would like to discuss anything further, please do not hesitate to get in touch with us at hello@e-surgery.com and we will be happy to help.
Kind regards,
Bradley
The e-Surgery Team
I had been suffering with sinusitis for…
I had been suffering with sinusitis for almost 10 day, i used my local pharmacy who said it was just a blocked nose, suggesting decongestant, id used sudafed, nasal sprays for 5days steam etc. Nothing worked, i began feeling exhausted, headaches. My friend told me about the online chemist, I completed the questionnaire and personal questions. Which suggested antibiotics, i ordered them at the reasonable price and they arrived the next day, I'm on day 4 of taking them and I feel so much better almost 100%😀
August 3, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Natalie,
We're truly happy to hear that our service could provide such a positive and effective solution for your prolonged sinusitis. It's wonderful to know that our online consultation and the prescribed treatment have made such a significant difference in your well-being, helping you feel almost 100% better. We appreciate you sharing your experience and highlighting the efficiency of our process, from the questionnaire to the prompt delivery of your medication. Your feedback is valuable to us.
Kind regards,
Bradley
The e-Surgery Team
I was so grateful of good service when…
I was so grateful of good service when I ordered antibiotics for a very painful tooth infection. I was contacted with questions to confirm my problem before speedy delivery of medication. I was concerned about getting help quickly enough for me to enjoy my holiday the following week but all was well 👍
July 30, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're so pleased to hear that our service provided prompt relief for your painful tooth infection, allowing you to enjoy your holiday. It's wonderful to know our quick delivery and confirmation process helped.
Kind regards,
Bradley
The e-Surgery Team
Reliable
This is the first time I’ve used e-surgery and was pleasantly surprised at how good they are. The service they provide has given me the confidence for them to be my first port of call when ordering online. My order arrived well packaged and a day earlier than they said. Plus they were cheaper than the other online companies I had looked at.
August 2, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Peter,
We are so pleased to hear that your first experience with us was a pleasant surprise! It's wonderful to know that our service has given you confidence, and that your order arrived well-packaged and earlier than expected. We're also happy to hear our prices were competitive.
Kind regards,
Bradley
The e-Surgery Team
SPARE INHALER…
I was only'SWAYED' to order a 'spare' salbutamol inhaler, due to their CONSTANT circular emails with discount codes they kept sending me!, touting for orders. My medical practice has gone vastly downhill since moving premises, it's far less hassle PAYING for an inhaler online than trying to contact my surgery, where i get them for free. After me typing a long, time consuming email to E-surgery, with all the INFO they requested, they then refused my order-ADDING "your refund can take up to TEN DAYS" ??-DISGUSTING. They TOOK my funds IMMEDIATELY, ( & prior to approval?🤦♀️🙆♀️)but i now have to wait 10 DAYS for them to return my funds?!!-totally unnacceptable. I've NEVER had all THIS performance with any other online chemist, who ALL have access to my GP medical records, & i always complete the necessary online consultations, as expected. I've now unsubscribed from E-surgery. NEVER, EVER, AGAIN.
August 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback and I am truly sorry to hear about your experience. I completely understand your frustration and I would like to address your concerns as clearly as possible.
Regarding the refund timeframe I want to clarify that the up to 10 days is a guideline set by the banks themselves and is unfortunately outside of our control. We state up to 10 days as some banks such as Monzo can take a little longer to process returns however the majority of customers receive their refund within 2 to 3 days. We sincerely apologise if this was not made clear enough.
With regards to payment being taken upfront this is standard practice across the majority of online pharmacies. We do state within the consultation that in the event we are unable to fulfil an order a full refund will always be issued.
We are also sorry that your order was unable to be fulfilled on this occasion and I would genuinely like to look into this further for you. If you would like me to investigate please do not hesitate to email us at hello@e-surgery.com with FAO Hannah in the subject line and I will do my very best to help.
Thank you again for your feedback and we are sorry to have lost you as a customer.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
They kept me informed throughout the…
They kept me informed throughout the process and the medication came very quickly
July 30, 2026
Reply from e-Surgery & EVARO
Hello,
We're delighted to hear that you were kept informed throughout the process and that your medication arrived so quickly.
Thank you for your positive feedback!
Kind regards,
Hannah
The e-Surgery Team
Quick order process and video consultation
The ordering process was easy. I had to have a video consultation with a doctor before the prescription went through but this was very easy to arrange and useful for me as well
July 29, 2026
Reply from e-Surgery & EVARO
Hi Peter,
We're delighted to hear that you found the ordering process straightforward and the video consultation easy to arrange and beneficial. We always aim to make the experience as convenient and helpful as possible.
Kind regards,
Bradley
The e-Surgery Team
Quick delivery
Parcel was received the next day after being processed. Whilst I had to provide my NHS and a picture ,a valid ID was not required and to me that's really good as most other companies require a valid ID form.
July 27, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Bridgi,
We're so pleased to hear your parcel arrived quickly. We're also glad that our verification process was convenient for you and met your expectations. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
From start to finish was a great…
From start to finish was a great service easy to order and fill out the form yes there was extra email with more questions but to me that was fine and showed the were being extra careful on what they were giving you and making sure it was correct for you and delivery was quick I would use this service again
July 24, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Val,
Thank you so much for your wonderful and detailed review! We’re thrilled to hear that you had such a great experience with us from start to finish. We’re also really pleased to hear that you understood and appreciated the additional questions we asked - you are absolutely right that this is something we do to ensure the safety and wellbeing of all our patients and to make sure that the medication prescribed is the most appropriate for them. It’s always lovely to hear when this is recognised and appreciated!
We’re also glad to hear that your delivery was quick and we look forward to welcoming you back whenever you need us!
Kind regards,
Bradley
The e-Surgery Team
Fast and efficient service
My orders have always been filled and posted to me very promptly without any issues.
July 22, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Dave,
We're so pleased to hear that your orders have always been filled and posted to you promptly and without any issues. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Great, prompt service
The website was very easy to navigate and easy to put in a request.
Delivery was prompt.
I had horrendous toothache and we have little to no dentists available locally, so this was a just what I needed and got me back to work quickly, thank you
July 25, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Alison,
We're so pleased to hear that you found our website easy to navigate and that placing a request was simple. It's wonderful that prompt delivery helped you get back to work quickly, especially when local dentists were unavailable.
Kind regards,
Bradley
The e-Surgery Team
Excellent and efficient service from e-…
Excellent and efficient service from e- surgery. Could not get seen by GP and referred to Pharmacist who referred me back to GP practice!!!
July 25, 2026
Reply from e-Surgery & EVARO
Hi,
We're glad to hear our service was excellent and efficient for you. We understand how frustrating it can be when navigating healthcare referrals.
Kind regards,
Bradley
The e-Surgery Team
Amazing
So good went with all i said helped me out straight away honestly amazing! Even though I think its expensive!
July 20, 2026
Reply from e-Surgery & EVARO
Hi,
We're so happy to hear we could help you out straight away! We appreciate your kind words and value your feedback regarding our pricing.
Kind regards,
Bradley
The e-Surgery Team
So fast. Saved me a week of trying to get my GP and chemist to speak to each other.
So fast! Delivery next day, no hassle.
July 26, 2026
Reply from e-Surgery & EVARO
Hi,
We are so pleased to hear that your delivery was fast and hassle-free! We appreciate your positive feedback very much.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hello,
We appreciate your positive feedback! We are so happy you found our delivery quick and that it helped you feel better fast. Thank you!
Kind regards,
Hannah
The e-Surgery Team
So I placed an order for antibiotics as…
So I placed an order for antibiotics as I had done 4 months plus ago. They have refused the order with ZERO explanation despite having my phone number and email address to contact me!
I get when you feel that you can’t fufil a prescription and no doubt you have your reasons but it would be common courtesy’s to relay those reasons to the customer! I won’t be bothering with this service again, communication is key!
July 24, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am truly sorry to hear about your experience. I completely understand your frustration and you are absolutely right that communication is key, particularly when an order has been unable to be fulfilled. This is not the standard of service we strive to provide and I sincerely apologise that you were not given an explanation in this instance.
I would very much like to look into this for you and understand what happened. Could you please email us at hello@e-surgery.com with FAO Hannah in the subject line so that I can investigate this directly and provide you with the answers you deserve.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
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