The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Review summary
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
Company replied
Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
Company replied
Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Germoloids Haemorrhoids and Piles Cream
DELIVERY TIMES NOT RELIABLE EVEN IF YOU PAY EXTRA
They use Royal Mail who are very unreliable. I paid for 24 hour tracked. I ordered on a Friday night and expected the medication on Sunday or Monday at the latest. After emails saying it would be received by 5pm toady, Royal mail emailed me at 3.30pm to say they couldn't deliver today (they didn't say why) and that they will "attempt" to delivber tomorrow. e-Surgery have of course covered themselves by putting that the 24 hour trackled service can "rarely" take 3 days.
September 14, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello Melanie,
Thank you for your feedback and I’m sorry to hear about the delays you experienced with your delivery. I completely understand how frustrating this must have been, especially when you needed your medication.
I’m pleased to let you know that we have processed a refund of your shipping cost as a gesture of goodwill, and I can confirm that Royal Mail have updated the tracking again today and state that your order is now due for delivery before 5pm today.
We hope your medication arrives safely and that you’re feeling better very soon. If you have any further concerns please don’t hesitate to get in touch at hello@e-surgery.com or call us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
Frustrating glitches with their…
Frustrating glitches with their software. Won’t let me order and then repeatedly put the order on hold because I’ve delayed ordering due to the fact they wouldn’t let me order.
September 4, 2026
Reply from e-Surgery & EVARO
Hi Sarah,
Thank you for your feedback and I’m really sorry to hear you’ve been experiencing difficulties with our ordering system. I can completely understand how frustrating this must be, especially when you need your medication.
We would love to look into this for you and get it resolved as quickly as possible. Please don’t hesitate to get in touch with us at hello@e-surgery.com or call us on 01603 931600 and our team will be happy to help get things sorted for you.
We apologise for the inconvenience caused and hope to resolve this for you very soon.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Jaci,
We appreciate your positive feedback! We are so glad you valued our fast delivery and well-packaged items. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
Excellent service and postage very…
Excellent service and postage very prompt, package arrived before stated arrival date
September 7, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Gary,
We're so pleased to hear that you experienced excellent service and that your package arrived promptly, even before the estimated date! Thank you for your positive feedback.
Kind regards,
Bradley
The e-Surgery Team
Quick delivery meant quick treatment…
Quick delivery meant quick treatment and results
September 13, 2026
Reply from e-Surgery & EVARO
Hi,
We are so pleased to hear that our quick delivery led to prompt treatment and positive results for you. Thank you for your kind words and positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Straightforward and efficient service.
Straightforward and efficient service.
Medication request was reviewed, prescribed and dispatched, I received it the following day. I am impressed with e-surgery service and would not hesitate to use them again.
September 10, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Saz,
We're delighted to hear you found our service straightforward and efficient! It's wonderful that your medication request was reviewed, prescribed, and dispatched so quickly, arriving the very next day. We appreciate your kind words and look forward to assisting you again.
Kind regards,
Bradley
The e-Surgery Team
I found e-Surgery very efficient
I found e-Surgery very efficient, accurate and prompt with thier assessment and delivery service.
September 10, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're so pleased to hear that you found our assessment and delivery service to be efficient, accurate, and prompt. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Amazing service from e-Surgery
Amazing service from e-Surgery. The ordering system was straightforward and my meds arrived ahead of schedule.
September 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Colin,
We're so pleased to hear that you found our ordering system straightforward and that your medication arrived ahead of schedule. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Great service
Great service, speedy delivery and any problems they will try their best to get it done
September 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're so pleased you experienced great service and speedy delivery! It's wonderful to hear that we try our best to resolve any issues.
Kind regards,
Bradley
The e-Surgery Team
Excellent service and products…
Excellent service and product plus super fast delivery.
September 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Jools,
We are delighted to hear that you experienced excellent service and product quality, along with super fast delivery. Thank you for your wonderful feedback!
Kind regards,
Bradley
The e-Surgery Team
Couldn't get an appointment at all was…
Couldn't get an appointment at all was told I would have a 5 day wait! needed the antibiotics way before 5 days! Amazing service meds came bang on time! on my second day of my antibiotics and feeling better already! Amazing service I was worried at first but if I ever struggle again for appointments knowing I need antibiotics I'll definitely use this again.
September 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Cheryl,
We are so pleased to hear that we could assist you when you needed antibiotics urgently and that you're already feeling better. It's wonderful to know our service provided a timely solution.
Kind regards,
Bradley
The e-Surgery Team
Trustworthy
Easy to navigate website and questionaire consultation. Very fast delivery (was next day). Good service so would use again.
September 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're so pleased to hear you found our website easy to navigate and our questionnaire consultation helpful. It's wonderful that you experienced very fast delivery and good service, and we look forward to assisting you again!
Kind regards,
Bradley
The e-Surgery Team
The service was easy and straight…
The service was easy and straight forward, postage was very reliable
Thank you
September 12, 2026
Reply from e-Surgery & EVARO
Hi Adrian,
We're so pleased you found our service easy and straightforward, and that the postage was reliable. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Reliable and trustworthy
Reliable and trustworthy, first class service.
September 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi David,
We appreciate your positive feedback! We are so glad you found our service to be reliable, trustworthy, and first class. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
Brilliant service
Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance before and after ordering. Will use again withour ny hesitation.
September 5, 2026
Reply from e-Surgery & EVARO
Hi Pearl,
We're delighted to hear about your brilliant experience and that the short course of dental antibiotics worked so well for you. It's wonderful that you found the ordering process easy, delivery quick, and guidance excellent. We appreciate your trust and look forward to assisting you again.
Kind regards,
Bradley
The e-Surgery Team
The product I ordered arrived within 24…
The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation.
Although I paid more than a prescription charge, I didn't have all the expense of a private dental appointment, 40 mile round trip and a prescription. I could start the treatment 3 days earlier.
Great service. Highly recommend.
September 11, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Wendy,
We are delighted to hear that our service provided such a convenient and efficient solution for your needs. It's wonderful that you could start your treatment earlier and avoid the extra travel and expense.
Kind regards,
Bradley
The e-Surgery Team
Absolutely fabulous service
Absolutely fabulous service! I was able to fill in the questionnaire and book a phone call to order my prescription. I was called exactly on time and my medication arrived the day after. Really fab service and system!
September 11, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Ana,
We're so pleased to hear you found our service absolutely fabulous! It's wonderful that you were able to easily complete the questionnaire and book your phone call, and that your medication arrived promptly. We're glad you appreciate our system!
Kind regards,
Bradley
The e-Surgery Team
I completed the assessment and received…
I completed the assessment and received the prescription on time. Great work.
September 11, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Richard,
We're delighted to hear that your assessment went smoothly and that you received your prescription promptly. Thank you for sharing your positive experience with us.
Kind regards,
Bradley
The e-Surgery Team
Easy to give symptoms and to get advice…
Easy to give symptoms and to get advice and specific meds .
Meds arrived promptly which meant my abscess could be treated without delay.
A very good service.
September 5, 2026
Reply from e-Surgery & EVARO
Hi Jonny,
We're so pleased to hear that you found it easy to provide your symptoms and receive advice and specific medication. It's wonderful that your medication arrived promptly, allowing your abscess to be treated without delay. We're glad you had a very good experience with our service.
Kind regards,
Bradley
The e-Surgery Team
Gp didnt pick up repeat
Put my repeat in doctors in plenty of time- still not been picked up. Google led me to this company and i had my medication (inhaler) following day. Reassured many thanks. Would deffo return if needed in the future
September 11, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Hayley,
We're so glad we could help when your usual prescription wasn't available. It's wonderful to hear that you received your inhaler so quickly and that we could provide reassurance. We appreciate you sharing your positive experience and look forward to assisting you again if needed.
Kind regards,
Bradley
The e-Surgery Team
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