The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
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Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
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Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Iron Deficiency Rapid Home Test Kit
Profit over loyalty
Ordered treatment a week ago due to not being home for 3 weeks I’ve had no response even though they have my money I’ve never had an issue before and I’m fully aware of the current stock situation but shouldn’t loyal customers be put first over people panic buying? I have emailed to ask when I’m expecting delivery so I can arrange someone to get it for me but no response from 4 separate emails I’ve tried calling but get cut off straight away .. why offer a service but when greed takes over forget about loyal customers
August 27, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Steve,
I apologise for the delay and lack of communication regarding your order. Due to increased demand following recent news about weight loss injectables, our response times have been affected, and we are working hard to manage orders as efficiently as possible.
I'm glad to inform you that your order was dispensed yesterday and should be dispatched from our pharmacy soon. You can expect to receive it in the next few days, and you will receive a confirmation email once it has been dispatched.
We appreciate your loyalty and understanding during this challenging time and are committed to providing you with the best service possible.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Reply from e-Surgery & EVARO
Hello,
We appreciate you taking the time to share your positive experience with our rapid service and intelligent diagnostic system. Thank you!
Kym at e-surgery.
5 star service got my meds what I…
5 star service got my meds what I needed approved and sent to my home faster than trying to see a doctor recommended !!!
August 5, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you received prompt service and your required medication was approved and delivered quickly. Thank you for your recommendation and positive feedback!
Kym at e-surgery.
Rapid and efficient as always
August 1, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you found our service rapid and efficient. Thank you for your positive feedback; we appreciate it greatly.
Kym at e-surgery.
Great communication.
I put an order in for treatment and they were extremely responsive, even on a Sunday I received rapid feedback and updates on my order. This made a potentially very stressful situation very easy. I would recommend their service to everyone!
July 27, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate your kind words! We are so pleased to hear that our responsiveness, even on a Sunday, helped make your experience easy. We value your recommendation!
Kym at e-surgery
This was literally painless and speedy…
This was literally painless and speedy and saved me from stress and symptoms getting worse waiting for a Doctor’s appointment. I really hate going to the doctors too!
As a person who has reoccurring UTI’s I know the symptoms (I have test strips too) and want to act quickly to stop it getting worse. The tablets were here next day after ordering, i could have cried. It means so much to get treatment speedily as it stops it becoming ‘set in’ and hard to get rid of so I thank you for this! (I have made a doctors appointment to discuss a long term plan to deal with this, but this was a lifeline whilst I wait)
I will definitely use them again if needed.
June 9, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service provided you with quick relief and peace of mind. It's great to know that you received your order promptly and found it helpful while waiting for your doctor's appointment. We appreciate your feedback and are glad we could assist you.
Tara at e-Surgery
Miraculous!
From initial consultation and the daily follow-ups, the service has been super-smooth.
The delivery of items has also been rapid, with quality of goods better than I had expected.
May 28, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate your feedback and are glad the consultation, follow-ups, and delivery met your expectations. It's great to hear you're satisfied with the quality of the items.
Many thanks,
Hannah Customer Service at e-surgery
I was told by my surgery to have a…
I was told by my surgery to have a blood test before ordering more thyroxine. There wasn't a slot available for a test before I ran out of thyroxine. e-Surgery were excellent and now I know I can maintain my regimen if I need to. Also, when I got my NHS prescription, I noticed the make of the drug was exactly the same as supplied by e-Surgery.
April 6, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate you taking the time to share your experience. It sounds like you had a challenging situation with your medication, and we understand the importance of having a reliable source for your prescriptions. We're glad to hear that e-Surgery was able to provide you with the support you needed and that you were able to maintain your regimen. It's also reassuring to know that the medication you received from e-Surgery was the same as your NHS prescription.
Kym at e-surgery
Superb Service e-service.com
I called and explained symptoms online answered a few straight forward questions and the necessary meds. were prescribed and arrived at my home 24 hours later.
I am very impressed with the superb service from e-surgery.com
March 31, 2025
Reply from e-Surgery & EVARO
Hello,
We are thrilled to hear about your positive experience with our service. It's wonderful to know that you found our online consultation process straightforward and efficient. We strive to provide convenient and timely access to healthcare, and we're delighted that your medication arrived promptly. Thank you for sharing your feedback.
Tara at e-Surgery
I bought inhaler from e surgery to…
I bought inhaler from e surgery to leave spare at home incase my kids and I lost the one we have then we would have spare, I didn't receive it because they put it on hold and didn't bother to refund me, so I contacted the live chat then he asked me why I need them since I wasn't due yet and I explained but he seems a bit slow since he proceeded to tell me it's dangerous for my kids and they should have yearly asthma review like he knows me or my kids, what bit didn't he understand that the inhalers was going to be spare? we always have asthma review every 6 month not yearly, he was very unprofessional and rude and I had to ask for a refund cause they put the order on hold but kept the money until I ask for my money back, never will use this pharmacy again.
Whoever told u my children under 18? Where did I mention the age of my children? It seems you know everything about, being unprofessional and making assumptions once again, all I was doing is purchasing spare to leave at home. And you never emailed me about the inhaler being on hold anyway won't be using your services again
March 28, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for bringing your concerns to our attention. I sincerely apologise for your negative experience with our service.
First, I'd like to apologise for my colleague's conduct during your live chat. The manner in which your situation was handled was not to our professional standards, and I'm truly sorry for any offense caused. Please know that we take your feedback seriously.
To clarify our process: when orders are placed on hold, we do send notification emails, and if we don't receive a response within 14 days, we automatically process refunds. I understand this wasn't properly communicated to you, resulting in unnecessary stress and inconvenience.
Regarding the inhalers, I should explain that our pharmacy can only issue treatments to individuals who are 18 years and over, and each prescription must be for the named patient only. While we understand your intention was to have spare inhalers at home, we unfortunately cannot supply medication for family members under a single prescription.
While we mention NHS asthma review guidelines as part of our standard information sharing, I apologise that this came across as presumptuous about your family's healthcare routine. I appreciate that you and your children already attend regular reviews.
Again, I apologise for your unsatisfactory experience. If you have any further questions or need additional assistance, please don't hesitate to contact us.
Kind regards,
Hannah
Customer Service at e-surgery
Excellent and rapid service
Excellent and rapid service. Competitive pricing. Overall great thank you.
February 20, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your positive feedback! We're delighted to hear you were pleased with our service, pricing, and overall experience. We appreciate you taking the time to share your thoughts.
Kym at e-surgery
Reply from e-Surgery & EVARO
Hello Paul,
Thank you for your kind words! We're happy to hear you found our service efficient and our website easy to use.
Bradley at e-Surgery
Reply from e-Surgery & EVARO
Kym,
Thank you for your kind words. We are happy to hear you found our service helpful and appreciate your positive feedback.
Kym at e-surgery
Reply from e-Surgery & EVARO
Hello,
Thank you for your positive review! We're thrilled to hear you had a great experience with our team, ordering process, and delivery. We appreciate your feedback and will continue to strive for excellence.
Kieran at e-surgery
I rarely leave reviews…
I rarely leave reviews, but E Surgery provided outstanding service! I was on holiday this week and couldn't visit my doctor. With my working hours and the surgery I go to being very busy, it’s also a bit inconvenient to get an appointment. All I needed was a repeat of the medication my doctor prescribed previously, and E Surgery came through. I ordered the day before I returned from my holiday, and my parcel was waiting for me when I got home – delivered within 48 hours. Wonderful service! Thank you so much
February 1, 2025
Unprompted review
Rapid delivery
January 31, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave a review, I am delighted to hear you were satisfied with our fast delivery service.
Kieran at e-surgery
Poor process, time wasting.
- Requirement for blood test not stated before payment taken.
- Requirement for testosterone blood test scope not stated before sent. Just asks for testosterone test.
-Requirement for blood test to be within 3 months not stated.
All of the above should be stated and a record of acceptance BEFORE payment is taken as extra conditions and time is wasted before refunding.
Incredibly poor experience- accepting money without stating conditions upfront then selling extra blood tests, poor ethics.
December 17, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello James,
I sincerely apologise for the inconvenience you experienced regarding the additional requirements for testosterone treatment.
I appreciate your detailed feedback about the blood test requirements, including the 3-month validity period and specific scope needed. Following your comments, I have discussed this with our prescribing team to explore adding blood test requirements directly into the initial consultation process, which would help prevent similar frustrations for future patients.
While our prescribers may sometimes need to ask additional questions based on consultation responses to ensure safe prescribing, I understand how frustrating it is to discover these requirements after payment. Your feedback will help us improve our service and make our process more transparent from the start.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
No fuss and great service ⭐️
Waited 1/2 hr in a cramped pharmacy without any privacy and gave up waiting. Back home and online to e-Surgery, ordered urgent medication a little late in the day but next morning arrived in my letter box - even with Christmas postal rush. A little pricey but for this quality of service I’m just thankful they operate so efficiently. Took all the fuss out of booking doctor’s appointment days ahead.
Gets a gold star from me ⭐️
December 17, 2024
Unprompted review
I ordered in July
I ordered in July, order got put on hold until August (absolutely fine) items then were delivered by royal mail and left outside in the garden whilst we were on holiday. Came home from abroad and items were gone. Emails stopped communication mid September. No order. No refund. Don't bother!!
September 28, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello Katie,
We appreciate you taking the time to share your experience with us. We are deeply concerned about the issues you have encountered with your order.
With the limited information provided in your review, we are unfortunately unable to locate your specific order in our system.
We would like to address this situation promptly and find a resolution for you. To achieve this, we kindly request that you contact us directly. You can reach us by calling 01603 931600 or by sending an email to hello@e-surgery.com.
When you get in touch, please provide your order details so we can investigate what happened with your delivery. We are committed to resolving this matter to your satisfaction and we sincerely apologise for the inconvenience you have experienced and appreciate your patience as we work towards a resolution.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Impressed with quick dispatch of…
Impressed with quick dispatch of antibiotics for gum abcess.
Only gave 4 out of 5 as I rang their customer service number twice and just got a recorded message asking me to leave my details.
With NHS dentistry on a rapid decline they should employ more call handlers as I think they will get very busy.
My antibiotics were expensive especially as if I could have seen a dentist they would have been free but they are offering a much needed service.
August 14, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hi,
Thank you for your kind words! We're glad we could get things sorted for you and hope you'll consider us again in future.
Kymberlie at e-Surgery
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