Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Review summary
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Reviews shaping this summary
Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
Company replied
The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Kwells 300mcg 12 Tablets (Hyoscine Hydrobromide)
Malaria Tablets
I was after Malaria Tablets & e-Surgery did them cheaper then anywhere else online or in the shops. The whole process of buying them was simple & efficient. Delivery was super fast so win win win! Highly recommend & i will definitely use again.
January 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you found our Malaria tablets to be affordable and the purchase process simple and efficient. We appreciate your recommendation and are glad you were pleased with the fast delivery!
Tara at e-Surgery
Speedy service
Forgot to order anti malaria tablets and as service promised fast delivery I used them and they arrived with speed and efficiency.
January 18, 2026
Reply from e-Surgery & EVARO
Hello,
We're happy we could deliver your anti-malaria tablets with speed and efficiency when you forgot to order them. Thank you for using our service and for your feedback.
Tara at e-Surgery
My doctor will only subscribe these…
My doctor will only subscribe these tablets for 4 weeks to me and they are the only ones that keep my shoulder pain away
January 24, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate you sharing your experience. We're happy to hear that we could help with your prescription.
Tara at e-Surgery
Easy to use
Easy to use, and prompt when sending my tablets out, I received them the following day 😀
January 13, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service was easy to use and prompt! We appreciate your positive feedback regarding the fast delivery of your order.
Kieran at e-Surgery
Excellent service
Excellent service, you delivered the exact medication that I need very quickly....I'm only able to tolerate a particular brand of medication that doesn't give me dangerous side effects. All the pharmacies in my town refuse to dispense this particular brand as they prefer to buy in cheaper tablets even though they are aware of the consequences to my health.
January 5, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that we could deliver the exact medication you need so quickly. We appreciate you sharing your experience with us, especially regarding the importance of receiving a specific brand for your health. Thank you for your positive feedback.
Tara at e-Surgery
Excellent service bearing in mind my…
Excellent service bearing in mind my stupidity.
Ordered malaria tablets, but didn't realise they were prescription only and ordered double for me and my wife.
I expected a bit of a nightmare, but the adjustment to single, an appropriate refund and reorder was handled perfectly, and very quickly.
Can't rcommend them enough.
December 28, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate you taking the time to share your experience. We're glad our team could efficiently resolve the prescription issue and adjust your order. It's great to hear the process was smooth and quick for you. Thanks for your recommendation!
Tara at e-Surgery
The service was very quick and I was…
The service was very quick and I was able to
order the tablets to help with my pain and I received them earlier than I was told which has meant I could get my pain under control and had a lovely Christmas
December 7, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service was quick and that you received your order earlier than expected. We're so glad that you were able to get your pain under control and had a lovely Christmas. Thank you for your positive feedback.
Tara at e-Surgery
When the Dr's aren't there
The Dr's werent seeing anyone and they told me to go to A&E, for a condition Ive had often and knew what I needed to get better. A simple consultation with e surgery and the tablets were prescribed and received the next day. Fantastic service.
December 20, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service met your needs by providing a consultation and quick prescription for your condition. We appreciate your feedback and are glad you had a fantastic experience.
Tara at e-Surgery
The earliest appointment I could get…
The earliest appointment I could get with my local practice was a telephone appointment in six days time.
I knew from previous experience that I would only get better with antibiotics, so I used e-surgery, and the tablets were with me the next day.
This meant that I had already recovered by the time of my practice appointment.
Excellent service.
December 18, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service provided a timely solution for you. We appreciate you sharing your positive experience and are glad you recovered quickly. Thank you for your feedback.
Tara at e-Surgery
Excellent service
Excellent service. The authorisation and issue of the medication was very straightforward. The tablets arrived quickly, which was a bonus as my condition was causing me pain. The course of tablets have been completed and they worked a treat.
December 16, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that your medication arrived quickly. We're so glad the tablets worked well for you and relieved your pain. Thank you for your positive feedback.
Tara at e-Surgery
DISGRACEFUL
I ordered tablets on 20.12 which were refunded as they were out of stock so I reordered in a different dose which I was told was in stock, these too were refunded for the same reason
December 20, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I'm sorry this has been your experience with us, and I can understand how frustrating this must be.
Having looked into your orders, I can confirm that one was refunded due to stock issues. However, the other orders were refunded because your GP has discontinued this treatment. I'd recommend speaking with your GP about restarting the medication if you'd like to continue with it.
I apologise for how this was handled and for the lack of clear communication. I will be speaking with the team involved to ensure patients receive clearer explanations throughout the process in future.
Thank you for bringing this to our attention, and my deepest apologies for this situation.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
I ordered the finestaride solution and got tablets
I ordered the finestaride solution from their website and they sent me the tablets. When I followed up to find out why this happened, they said they couldn't do anything about it and there are no refunds.
December 19, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We don't actually offer finasteride solution through our service - we only supply finasteride in tablet form. It's possible there may have been a misunderstanding during the ordering process.
We do offer a double or triple action hair loss spray, but this isn't a pure finasteride solution - it contains a combination of different medications for hair loss.
If you believed you were ordering a finasteride solution specifically, I apologise for the confusion. Could you let me know what product page you ordered from so I can look into this further and see how we can help resolve the situation? Please email at hello@e-surgery.com with FAO Hannah in the subject line.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
12 months quality service
I have used e surgery over the last 12 months and found them to be thorough, efficient and always supply the right medicines at decent prices.
I usually find a discount code and get things for a decent price and they regularly send offers through.
I will and am still using them.
December 7, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you've had a thorough and efficient experience with us over the past year. It's great to know that you appreciate our prices and offers. Thank you for your continued support!
Tara at e-Surgery
I was sent no receipt or email of…
I was sent no receipt or email of confirmation for my order of malaria tablets.
However the box of tablets arrived within 2 days, so I didn't question it. Only on the day of my flights, did I find I had been sent 12 of the 24 tablets needed and paid for.
I write this in Uganda, an exposed area, where I have been put at risk by the failings of this company.
No reply to my email on the day of travel.
No reply form my attempts to use their "chat" contact system.
Finally a reply to my second email to say they can't find any such order.
I will never use them again and would advise that no one else does either. The above is factual and contains no emotion or feelings. Take my comments seriously!
October 9, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for the feedback.
I've reviewed your order and can confirm our records show 24 tablets were sent – supplied as two boxes containing 12 tablets each. According to our terms and conditions, any issues with orders should be checked and reported within 7 days of delivery. As we were contacted approximately one month later, this does limit our ability to fully investigate what may have occurred.
With regards to contacting us, I can see your live chat message was sent at 7am, which was before our operating hours of 9am-5pm. My colleague responded as soon as we opened at 9am that same day. Your subsequent email came through at 6:30pm after we'd closed, and was replied to first thing the following morning at 9am.
I should also point out that malaria prophylaxis needs to be commenced 1-2 days prior to travel to an at-risk area, so I do hope you were able to start taking the tablets at the appropriate time.
While we value all customer feedback, it remains the customer's responsibility to check their medication immediately upon receipt to confirm everything is correct.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Excellent service would definitely use again or recommend
The site asked all the right questions about symptoms to ensure you were requesting the right prescription. I was very impressed with delivery, it stated Sunday or Monday and it arrived Sunday lunchtime so I was able to take 2 tablets that day.
October 28, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our consultation was helpful and ensured you received the correct prescription. We're also glad the prompt delivery met your needs, allowing you to start your treatment as soon as possible. Thank you for your positive feedback!
Kieran at e-Surgery
Easy
Easy, no need to go to the doctors and especially when your local doctors surgery is shut over the weekend...delivery is quick even on Sundays when ours was delivered...
You will only be given tablets if safe to do so otherwise you will be directed to your own doctors or hospital.
Why suffer unnecessarily when e surgery is available
October 28, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service was easy to use and convenient, especially with weekend access to healthcare. We appreciate your feedback regarding the quick delivery and the safety checks we have in place. Thank you for sharing your positive experience!
Kieran at e-Surgery
Antibiotics Purchased On Line
Im needed antibiotics to rid myself of a sinus infection and with the difficulty of getting GP appointments and feeling too unwell to venture out, I decided to order some antibiiotics on line which provided straight forward and the tablets arrived very promptly and assisted with clearing the infection.
October 23, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service provided a straightforward solution during a difficult time. We're glad the medication arrived promptly and helped clear the infection. Thank you for your positive feedback.
Kieran at e-Surgery
Ordered Amoxicillin for a dental…
Ordered Amoxicillin for a dental infection a few weeks ago, the infection settled without having to take them, it flared up again today & could not get dentist appointment so was about to take one, when I took one out of the blister pack there is no print on the actual tablet! I now have serious concerns about the safety & legitimacy of these Amoxicillin 500mg tablets! Please provide a satisfactory resolution to this!
October 29, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for the feedback and we are sorry to hear about your concerns.
We'd like to reassure you that we are a fully registered pharmacy with the GPhC, and all our medications are genuine and safe to use.
The Amoxicillin 500mg we supply are capsules manufactured by Flamingo, a trusted and reputable manufacturer. Their capsules do not have any printing on them – this is normal and varies between different manufacturers.
You can be confident that your medication is legitimate and safe to take as directed. If you have any further concerns, please don't hesitate to contact us.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Bunch of thieves, in my opinion and experience
Good afternoon Hannah from Patients "Success" Team ? What a baffling title.
You are not addressing the salient point with your reply. You took the funds, then started asking questions. That is the incorrect, unprofessional, questionable, manner of running a business. You should ask the questions first.
I requested a refund, because e-surgery were not replying to.my emàils, or making any attempt to provide the goods, I had ordered and paid for, in good faith. Regrettably, the internet is full of "bad faith" charlatans. Really only interested in the money.
It looks, however, as if it's your modus operandi, considering the multitude of other unsatisfied customers you have.
Also, why are displaying such a high satisfaction rating on your website, for Trust pilot ?
That is not only deceiving, it's illegal.
I think Trading Standards in Norwich need to look at your business practices. I personally am making a claim for breach of contract.
Applied to this company for a private prescription. They took the money from my account 2nd October, then started asking questions about my eligibility. e-surgery have had my money for 12 days. I threatened them with legal action, if they did not supply the goods by today. They have not replied to any of my messages. Today, they have, I understand tried to take a further £279.00 out of my account.
October 2, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your review.
We understand your concerns regarding your recent order. Occasionally, our prescribers must request additional information to ensure that any medication is prescribed safely and in line with clinical and regulatory standards.
After reviewing your case, we can confirm that our team responded to your emails. As you requested a refund, my colleague did as requested and issued this. It can take 2-5 working days for the funds to appear in your bank.
We apologise for any inconvenience caused and appreciate your understanding.
Kind regards,
Hannah Patient Success Team Lead e-surgery
Appalling Customer Service
The 1st order placed for Mounjaro was prompt. 2nd order placed 1 September 2.10pm swapping to Wegovy requested another check on Id which I promptly provided. In the absence of any further communication of 8 emails (I was cut of on my calls 4 times) and two chat bots within the space of 12 days - no contact made to acknowledge or respond to any communication. My dose should have been taken on Monday 8 September and I still don’t know when or if this is going to get to me.
The 1 month of taking Mounjaro is lost! Back to square 1 and no apology or good will gesture offered.
September 1, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the delays and the frustration you’ve encountered. We understand how disappointing it must feel to place an order in good faith, only to face unexpected setbacks and communication difficulties.
I have taken a look into your order and have emailed you privately in order to get this resolved.
Again, I apologize for the frustration we've caused and appreciate you taking the time to share your feedback.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
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