e-Surgery & EVARO Reviews 

Excellent service from e-surgary tablets are helping thank you
But royal mail let you down didn't get the order till Tuesday 1 September afternoon
Not Saturday the 30 th august and when not feeling well this was an issue for me but to be honest royal mail in my opinion never provided a good service now

Excellent company ther main concern isn’t the sale of products it is your health and wellbeing and are happy to help with any questions or advise, couldn’t fault them at all for the service I received. Highly recommend using them for your medical need other than less reputable suppliers. 10/10.

**CAUTION: If delivery fails, you will lose both your money and your medication**

Order es-1989690#SUB#1

I am writing this review to warn other patients about the complete lack of consumer support and responsibility from E-Surgery when their delivery service breaks a contract.

I paid a premium for the "Special Delivery Guaranteed by 1pm" service to ensure the strict cold chain of my Mounjaro was maintained. The courier failed the deadline, and the product spent the night in transit. Because of this severe delay and the lack of proper updates, I initially contacted their support stating the medication was compromised and that I would reject it.

However, when the package was finally delivered the next day, my husband opened it immediately and checked it. The ice packs were completely melted and liquid, but fortunately, they were still cold to the touch. He measured the internal temperature right away and confirmed the medication itself was still within a usable range. Only because of his physical inspection did I decide to accept the package, rather than starting a chargeback dispute through my bank.

My complaint is about their corporate behavior. The representatives I spoke with refused to take any responsibility or offer a clear replacement policy for transit failures, relying only on theoretical timelines. The pharmacy offered no support whatsoever to reassure the patient. Under the UK Consumer Rights Act, the pharmacy is legally responsible for a safe delivery within the agreed timeframe.

I must continue my treatment this month, but I am terrified. If the next delivery delays even further and the medication spoils completely, I know E-Surgery will not help. Fortunately, I have kept all physical evidence of this failed delivery timeline and their dismissive messages. If it happens again, we will use the thermometer, refuse the product, and file formal complaints with the GPhC (General Pharmaceutical Council), Trading Standards, and my bank. Do not trust their delivery system.

**UPDATE**

First of all, refunding the shipping cost was not a "gesture"—it was your bare legal obligation under UK law because you breached the guaranteed Next Day contract.

The medication survived by pure luck, not because of your planning. If the delivery had been delayed by just a few more hours, or if this had occurred during one of the UK’s intense summer heatwaves, the biological product would have been completely ruined. I know this because I went through the exact same delivery failure with Zava pharmacy recently, where the delay was longer, the thermometer proved the medication was spoiled, and that pharmacy had to take responsibility.

Do not assume your customers are uneducated. We know exactly how Eli Lilly’s guidelines work: they apply to successful, controlled deliveries, not to compromised transit where products are shuffled between hot vans and depots with fluctuating temperatures.

Your customer service was defensive and offered zero reassurance when I was facing a disrupted treatment. I am terrified of you and about my next delivery. I repeat: solely because of the breach of delivery terms, you are legally obligated to take responsibility. If this happens again and my medication is ruined upon our temperature inspection, I will not hesitate. I will claim my money back immediately and take formal legal action against you through the relevant regulatory bodies. I would never recommend E-Surgery to anyone.

Refunding the shipping fee was not a favor; it was a strict legal obligation for breaching the guaranteed delivery contract. Your response is the absolute proof of my review: you will go to any length to evade post-sale responsibility. I will not waste another second communicating with you. I will simply monitor my next delivery; if the terms are breached again and the medication is compromised, I will not hesitate to do exactly what I did to Zava pharmacy and hold you fully accountable. Do not buy from them.

Very thorough with dispensing felt at ease.
Competitive Pricing.
Would recommend for future use.

After my wisdom tooth extraction I developed an infection, being unable to access my dentist for at least four days I was prescribed Amoxicillin, I’m on day three this morning and it’s clearing up, just in time for my holiday , thanks.

Great experience. Fair price for prescribed medicine and delivered really quickly.
I would recommend

I had prompt diagnosis & correct antibiotics. I ordered them at 4pm with next day delivery & they was in my hands next morning by 10am. I would not hesitate using your service again if needed. I am starting day 3 of 5 for a tooth infection & I have no pain at all.
I would highly recommend you x x

Everything went smoothly from start to finish. The whole process was quick, easy and pleasant. I only received one phone call to confirm my details, and my tablets were then sent out straight away. Very happy with the service and would definitely recommend!

Had a painful throbbing tooth and knew it was infected. Couldn't get an urgent dental appointment so wanted to explore possibility of penicillin, which I have had before for a tooth infection. Easy questionnaire to complete and antibiotics arrived within 24 hours. Amazing service. Tooth improving already and dental appointment in 8 days. Thank you for the great service.

I found this service excellent. The instructions were easy to follow. The delivery time was great. I made a mistake with some information I provided, I emailed and they got back to me straight away and sorted it out for me. Clear instructions on how to take and use the medication. Great service and also great customer service.

Very easy to navigate the site and complete the consultation for antibiotics.
Arrived after a few days … a lot sooner than trying to get a GP appointment.
Great service and I will use again

Excellent service, was given advice on the best medication for my problem, it arrived next day, and feeling relief after second day. This supplier is a real blessing.

From the very start I had a consultation which had my healthcare and safety above all else. They assured the correct medication for me. They kept in touch to ensure I was ok and even drafted a letter for me GP to inform him of my new medication. I can’t recommend this company highly enough and I intend to stick with them going forward as I feel safe. Order was straight forward and very fast delivery

Very helpful and I received the prescription I needed as a safeguard for traveling abroad in case anything happened.

**Excellent service and responsible prescribing**

I’m extremely happy with the service I received from e-Surgery. As someone with type 1 diabetes, I appreciated that they carried out proper due diligence rather than simply issuing a prescription. They asked sensible questions to ensure I understood the additional risks, knew what warning signs to look out for and was confident about monitoring my glucose, ketones and insulin requirements while taking Mounjaro.

It has been incredibly frustrating that my NHS diabetes team acknowledged Mounjaro could benefit me and said they would support me taking it, yet still refused to prescribe it—even off-label. I was therefore left with no choice but to fund the treatment privately.

I’m very impressed with e-Surgery for listening, taking my individual circumstances seriously and helping me access the treatment responsibly. The whole process felt professional, thorough and supportive. I would happily recommend them.

Only needed this as after moving registering with the netw Dr took longer than expected. Was impressed with the questions asked to check product was correct for me. Delivery was next day. Great service

Have used E surgery quite a few times now, and I am very impressed, fast, efficient, I knew I had an abscess on under my tooth, I did not need to pay for a dental appointment for them to tell me something I already knew, I by passed the spending on a dental appointment and I managed to get the medication that was required. Delivered next working day and kept in the loop every step of the way. Thanks again.

Fantastic company. Order processed quickly and a relief when you can’t get an appointment for a while.

Normally a real satisfied customer. I love how they cater for your needs without being in queueing system at the doctors. usually a prompt service but on the last occasion I paid for track 24 service as I was suffering from a real painful tooth abscess and didn’t receive my medication until four days later