The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Review summary
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
Company replied
Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
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Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Shingles Treatment
Makes life so much easier
Makes life so much easier! As a grown adult I feel ‘when you know you know’ what’s going on and trying to get a doctors appointment is difficult! Using the e-surgery I can get the medication I know I need quickly and cure the issue before it becomes ‘set in’. I am so grateful for this service
(Treatment received for UTI)
April 17, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're happy to hear our service makes life easier for you. It's great knowing you can quickly access the medication you need. Thank you for your positive feedback; we appreciate it.
Kind regards,
Bradley
The e-Surgery Team
Ease of finding the right treatment.
April 21, 2026
Reply from e-Surgery & EVARO
Hi,
We're glad you found it easy to locate the right treatment. Thank you for your positive feedback; we appreciate it greatly.
Kind regards,
Bradley
The e-Surgery Team
Excellent vital service
Excellent service. Unfortunately, these companies are now necessary, as they fill the gap in service no longer offered by the doctor's surgery and pharmacist. By the time I'd managed to get an appointment with a doctor, my medication had arrived and I was halfway through the course of treatment.
April 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate your positive feedback and are glad you were satisfied with our service. It's beneficial to know we could provide timely access to medication when needed. Thank you for sharing your experience.
Kind regards,
Tara
The e-Surgery Team
First time using this service. Excellent
First time using this service and I am very impressed. Easy and factual information on the website allowed me to get to right treatment required. All ordered and delivered on time.
April 17, 2026
Reply from e-Surgery & EVARO
Hello,
We're happy to hear you were impressed with your first experience! It's great to know our website's information helped you find the right treatment and that your order was delivered on time. Thanks for your feedback.
Kind regards,
Tara
The e-Surgery Team
I was actually pretty happy with…
I was actually pretty happy with e-surgery, but this time experience was different. I’m ordering my treatment from them as I simply haven’t got time to go to doctors. I was ordering it on a regular basis (not controlled medicine or anything). I’ve been asked for my blood test results a couple of times and no problem there I am checking myself on a regular basis. I mainly do it privately as we all know how NHS is (I am getting an annual review - but this is once a year not anytime I want). This time when I requested my meds it took a couple of days before I got a message that an order is on hold. Few hours later a message has arrived from I guess a doctor? Requesting test results- I thought ok annoying as I have only just sent them recently , but nonetheless sent out blood test results from private surgery. A day later I’m getting a response completely ignoring the results and request for a blood test from a GP or NHS app! I can’t have these done whenever I want and I did sent my annual review once couple months back. I also pay extra to get medicine delivered as I haven’t got time to queue at GP surgery every time I need a prescription. If I did would have no need for an online service now would I? Now I have to find the time and the way to get my usual prescription so thank you. I appreciate being careful etc. But that’s a bit much, especially these aren’t regulated or dangerous medications. Not happy at all!
April 19, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your feedback, and I’m genuinely sorry for the frustration this situation has caused.
I can see you’ve been a loyal customer for some time, and I completely understand how disappointing it must be when the process doesn’t go as smoothly as it usually does—especially when you’re using our service specifically to save time. You’re right that this experience hasn’t met the standard you’ve come to expect from us, and I apologise for that.
As you’ve been on this treatment for a while, we have a duty of care to periodically review your blood results to ensure the medication remains safe and suitable for you. While we really appreciate you sending your private blood test results, unfortunately they didn’t include all the specific markers our prescriber needs to assess your treatment safely. I’m sorry if this wasn’t communicated clearly in our messages—we should have explained exactly what was missing and why we needed NHS/GP results instead.
I completely appreciate that accessing NHS blood tests isn’t always straightforward, and that’s precisely why you use our service. The last thing we want is to add unnecessary hassle, but in this case, the prescriber genuinely needs those specific results to prescribe safely and responsibly.
Again, I’m sorry we’ve let you down on this occasion. If there’s anything else I can do to help, or if you’d like to discuss this further, please don’t hesitate to get in touch, emailing us at hello@e-surgery.com with FAO Hannah in the subject line.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
E SURGERY EXCELLENT QUICK SERVICE
I knew I had an abcesss about to form on my gum from the swelling and throbbing sensation in my cheek... I contacted my doctor and they refused to help saying I needed an emergency dentist appointment... I have recently moved and do not have a dentist tried to find an emergency dentist and everywhere was booked and I couldn't be fitted in they explained that they couldn't help me until next week.... I then rang 111 and after a 30 minute conversation of questioning she said she couldn't help.... I went to local AnE they point blank said NO they can't help.... I gave up and just looked online to see if I could find the product that would help.... I found E surgery after a few questions my delivery came early the next day... after 2 hours of taking the antibiotic my face feels 90% better already and the week treatment cost literally pennies..... THANK YOU E SURGERY for your prompt service.... Anyone who has a similar problem please do not hesitate to contact this company.... You will not be disappointed....
April 16, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're so glad to hear that our service provided you with prompt assistance during a difficult time. We appreciate you sharing your positive experience and are grateful for your recommendation.
Kind regards,
Bradley
The e-Surgery Team
E surgery make everything simple quick…
E surgery make everything simple quick and easy. Usually treatment is delivered within 2 days. Highly recommended
April 8, 2026
Reply from e-Surgery & EVARO
Hello,
We're happy that our service made everything quick, easy, and simple for you. We appreciate your recommendation and are grateful for your positive feedback about our delivery times!
Kind regards,
Tara
The e-Surgery Team
Easy service to use
Easy service to use
Very interactive
Advice regarding treatment
Faultless service
April 8, 2026
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you found our service easy to use and interactive. We appreciate your feedback regarding the advice you received and the faultless service.
Kind regards,
Tara
The e-Surgery Team
Super quick service
Super quick service, especially so considering it was Easter Saturday when I ordered. Straightforward to get the treatment requested for severe toothache (while waiting for appointment with dentist who was on holiday) and the follow up advice was very useful. Can’t fault the service received.
April 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service was quick and helpful, especially during the Easter holiday. We're glad the treatment and advice helped with your toothache while you waited for your dentist. Thank you for your positive feedback!
Kind regards,
Tara
The e-Surgery Team
Great experience from start to finish
Great experience from start to finish. After endless attempts of trying to get an appointment from the doctors with no luck, I knew exactly what treatment I needed as ive had numerous throat infections before, i ordered the antibiotics and got them the next day which was at an extra cost but the option to have them sooner was great and they also sending you an email about the treatment you've ordered and how to take it etc incase your not sure. They worked as expected and i will definitely be ordering again should I need to in future. Thank you 😊
April 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you had a great experience. It's wonderful that our service provided a convenient solution for your needs, especially with the prompt delivery and helpful information. We appreciate your positive feedback!
Kind regards,
Tara
The e-Surgery Team
Couldn't get an appointment with…
Couldn't get an appointment with dentist for tooth abcess. Filled in online questions and symptoms and was told the suitable treatment. Shipped and received quickly. I was very wary of ordering online but will definitely use this service again.
March 20, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're glad you found our service helpful during your dental issue. We appreciate you trusting us and are happy to hear about your positive experience with the quick delivery and suitable treatment information. We value your feedback!
Kind regards,
Tara
The e-Surgery Team
Smooth transaction first time
I had a very smooth transaction on my first purchase, but unfortunately their returning price was not competitive enough on my second time. The cost is important to lots of people going private for this amazing treatment.....Nothing wrong with the service though
April 2, 2026
Reply from e-Surgery & EVARO
Hello,
We appreciate your feedback and are glad your first purchase went smoothly. We acknowledge that pricing is an important factor and regret we couldn't meet your expectations on your return. We'll consider your comments as we evaluate our service.
Kind regards,
Tara
The e-Surgery Team
ACCEPTED MY ORDER THEN CANCELLED LATER
Accepted my order for testosterone gel, took my payment, then cancelled it a few days later.
Had to go elsewhere, who accepted and dispatched within 24 hours.
Unfortunately not first time this happened this year - even had the same occur for hayfever treatment which was an over-the-counter product. Had to drive to Asda to buy it instead.
April 1, 2026
Reply from e-Surgery & EVARO
Hi Andrew,
Thank you for your feedback, and we’re sorry for the frustration this experience caused.
All orders through our service undergo clinical review by our qualified prescribing team before approval. In this case, our prescribers determined that issuing testosterone gel treatment wasn’t clinically appropriate based on the information provided, and that GP referral would be safer for your ongoing care.
We recognise other providers may reach different clinical decisions. However, as a clinician-led service, we cannot compromise on our clinical governance standards, even when this means declining treatment requests.
Your refund was processed in full. We understand this doesn’t address your disappointment, but we hope you can appreciate our commitment to responsible prescribing.
If you’d like to discuss this further privately, please contact our team directly by emailing us at hello@e-surgery.com or calling us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
They listened to what I had to say,when…
They listened to what I had to say,when ordering. Reviewed my answers,so I could get the treatment I needed. Most of the other online pharmacies don't do this,but this company made the right decision for me. They also followed delivery instructions,which is important. I will definitely be using them again. The other online pharmacies should be doing what this company does,and take into account what the customer has to say.
March 30, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate you sharing your positive experience. We're happy to hear that we attentively addressed your needs and followed your delivery instructions. It's great to know that our approach made a difference for you, and we thank you for your feedback.
Kind regards,
Tara
The e-Surgery Team
Safe and efficient.
I was in trouble with a tooth infection and my dentist wasn't available. In desperation I turned to e-Surgery. The vetting was necessary and effective and I received the appropriate treatment within two days. Would definitely use this company again.
April 3, 2026
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that we could provide you with effective treatment during a difficult time with your tooth infection. Thank you for your positive feedback; we're here for you should you need us again.
Kind regards,
Tara
The e-Surgery Team
Very straightforward process buying…
Very straightforward process buying from this company when I was badly let down by my own GP surgery. They were reasonable, had great communication throughout and very efficient ... order arrived next day! Would highly recommend to anyone else having problems with their own GP dragging their heels. Do it yourself, and get the treatment you need ... fast.
April 4, 2026
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you found our process straightforward and efficient, especially given your experience. We appreciate your kind words regarding our communication and speed. Thank you for recommending us!
Kind regards,
Tara
The e-Surgery Team
Thank you for your quick delivery and…
Thank you for your quick delivery and excellent service ,also easy to order could understand what was needed will recommend every one who needs the treatment you provide , 🙂
April 4, 2026
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you found our service excellent and the ordering process easy to understand. We appreciate your recommendation to others who may need our treatments!
Kind regards,
Tara
The e-Surgery Team
Be prepared to be asked 100 questions…
Be prepared to be asked 100 questions before your treatment is sent to you
March 28, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave us a review, and I’m sorry to hear you found the process frustrating.
We do require a consultation to be completed for all orders, which can take around 5 minutes depending on the treatment. While I understand this can feel lengthy, it’s essential for our clinical team to have all the information they need to prescribe safely.
Regarding your order being placed on hold, we did need to ask the same questions on three occasions because the responses provided didn’t meet the clinical requirements we need to proceed. I know this would have been frustrating, and I’m sorry for that. However, we do have to follow our clinical procedures to ensure we’re prescribing safely and appropriately.
I appreciate your feedback, and I’m sorry the experience wasn’t smoother for you.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
E-surgery offer a full support package…
E-surgery offer a full support package they’re easy to contact and are happy to answer any questions you may have regarding your treatment, I have been using them for over a year now and have absolutely no complaints with the service.
March 27, 2026
Reply from e-Surgery & EVARO
Hi Evelyn,
We're happy to hear that you find our support helpful and our team accessible. Thank you for your positive feedback and for being a valued customer for over a year!
Kind regards,
Bradley
The e-Surgery Team
e-Surgery
e-Surgery
i would not recommend them at all stay away.
i wanted to buy two boxes of Amoxicillin 500mg Capsules and Metronidazole 400mg which may i add are completely over priced by 90% you can get 100 capsules for £15 i paid £23.96 just for 15 tablets the industry is a ripp off your better going to a chinese or Thailand pharmacy online which i ended up buying for much cheaper for 100 tablets of both Amoxicillin 500mg Capsules and Metronidazole 400mg
anyway after i paid got an email stating:
Your order es-1781910 has been placed on hold
order on hold. Because you’ve recently taken antibiotics for the same dental infection
this was a big fat lie never had this before ever ordered from them or anybody else before.
i emailed them they stated: treatment, our guidelines dictate that we can only prescribe 1 course of antibiotics at a time.
too much hassle to buy from them, they could have just sent it off as a one off no one would have known. plus it is way over priced anyway makes no sense, i just end up going to the chinese pharmacy online got 100 for less.
its best people take advantage of the NHS and get it cheaper as well.
March 18, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I’m sorry you were disappointed with our service and pricing.
We do offer discount codes, which I can see you took advantage of, and you are of course welcome to use a different provider if our pricing doesn’t suit your needs.
However, I must address your concerns about antibiotics. For patient safety, we can only issue one course of antibiotics within a 12-week window. This is in line with our clinical guidelines and those of the majority of regulated pharmacies, designed to keep patients safe and reduce antibiotic resistance. You also mentioned in your email to us that you made a mistake in your consultation regarding previous antibiotic use. We did send you the Amoxicillin to help treat your dental infection as requested.
I want to strongly advise against purchasing or taking 100 tablets of antibiotics from unregulated sources. Taking excessive or unnecessary antibiotics puts you at serious risk of developing antibiotic-resistant infections, which can be extremely dangerous. The course length we provided is what is recommended by the NHS and is clinically appropriate for treating your condition safely.
I’m sorry if you found our process frustrating, but these guidelines exist to protect your health.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
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