The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Review summary
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
Company replied
Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
Company replied
Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Acute sinusitis test product
Easy to use
No problems, easy to use, prompt delivery of a quality product.
April 24, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Steven,
We appreciate your positive feedback! We're happy our service was easy to use and that you received a quality product promptly.
Kind regards,
Bradley
The e-Surgery Team
Good but very expensive.
Every part of service by ESurgery has been first clsss. Order, delivery and support. However pricing of product is excessive and exploitative.
May 1, 2026
Reply from e-Surgery & EVARO
Hi Neil,
We appreciate your feedback on our service, including the order, delivery, and support. We acknowledge your concern about the product pricing. We are constantly evaluating our pricing to ensure fairness while providing value.
Kind regards,
Bradley
The e-Surgery Team
Put me in grave danger and could not even call or email with advice
Did n9t inform me of safety testing protocols. Left me with dangerous levels. Would not let me speak to prescriber. Blamed another company. Completely failed to offer any advice or support to help me deal with the toxicity their prescription created. Put me at serious risk. Did not do anything to help put this right. Will be reporting to pharmacy council.
Replied saying they contacted me - they asked for a blood test result then I have never heard from them again. It's shocking
May 1, 2026
Reply from e-Surgery & EVARO
Hi Anna,
Thank you for taking the time to leave your feedback. We take any concern relating to patient safety with the utmost seriousness and we are sorry to hear that you feel your experience fell short of the standard you should expect.
We can see that a member of our team was in contact with you by email on 30th April we will continue to work towards a resolution for you.
Kind regards,
Bradley
The e-Surgery Team
Prompt delivery
I was able to track delivery, and it arrived promptly, and was the exact product shown.
The antibiotics worked just as i had expected and my toothache was gone 24hrs later
May 1, 2026
Reply from e-Surgery & EVARO
Hi Caroline,
We're happy to hear that you were able to track your delivery and that it arrived promptly with the correct product. We appreciate your feedback and are glad the medication helped your toothache.
Kind regards,
Bradley
The e-Surgery Team
Excellent service
Excellent service. Quick delivery and a through on line medical to ensure I was ordering the correct product. I highly recommend
April 26, 2026
Reply from e-Surgery & EVARO
Hi James,
We're happy you received excellent service and quick delivery. We appreciate you mentioning the thorough online medical assessment to ensure the correct product was ordered.
Kind regards,
Bradley
The e-Surgery Team
My ordering was very easy and my…
My ordering was very easy and my product was delivered very quickly.
April 28, 2026
Reply from e-Surgery & EVARO
Hi Deb,
We're so glad ordering was easy, and your product arrived quickly! We appreciate you taking the time to share your positive experience with us.
Kind regards,
Bradley
The e-Surgery Team
Simply cannot be faulted
My dentist had half completed a root canal treatment before going sick, his partner could not see me as an emergency for three weeks. The interim infection and pain was incredible.
In desperation I started self-help, went online and found e-surgery. A simple online consultation questionnaire, clear (assisted) product selection and secure payment.
Emails kept me informed at each stage of the process and the genuine antibiotics arrived within three days by tracked Royal Mail.
Very clear advice on the use of the anti-biotics and the need to see a dentist asap. Also included was the clearest explanation of toothache I have ever read, so I knew it would be a few days before the pain completely subsided.
April 18, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We are so glad to hear that our service provided you with clear information and timely access to medication during a difficult situation. We appreciate your feedback regarding the clarity of our advice and explanations. Thank you for sharing your experience.
Kind regards,
Bradley
The e-Surgery Team
Right product fast delivery
April 21, 2026
Reply from e-Surgery & EVARO
Hi,
We appreciate your positive feedback! We are so delighted you valued our right product and fast delivery. Thank you for your review.
Kind regards,
Bradley
The e-Surgery Team
Its so easy to do a short consultation
Its so easy to do a short consultation. The product arrived very quickly. So much easier than getting a NHS prescription.
Thank you!
April 27, 2026
Reply from e-Surgery & EVARO
Hi Rebecca,
We're delighted our consultation process was easy and the product arrived quickly. We appreciate your feedback and are glad our service is more convenient than an NHS prescription for you!
Kind regards,
Bradley
The e-Surgery Team
Good all round service.
Good all round service.
Speedy delivery along with good product availability.
April 2, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Andy,
We appreciate your positive feedback and we're so glad you received speedy delivery and found good product availability! Thanks for your review.
Kind regards,
Bradley
The e-Surgery Team
Always delivered on time great price…
Always delivered on time great price even better with occasional offers back up very good product excellent.
April 22, 2026
Reply from e-Surgery & EVARO
Hello,
We appreciate your positive feedback! We're so happy to hear that you consistently receive timely deliveries, especially with the occasional offers on our excellent products.
Kind regards,
Tara
The e-Surgery Team
I was actually pretty happy with…
I was actually pretty happy with e-surgery, but this time experience was different. I’m ordering my treatment from them as I simply haven’t got time to go to doctors. I was ordering it on a regular basis (not controlled medicine or anything). I’ve been asked for my blood test results a couple of times and no problem there I am checking myself on a regular basis. I mainly do it privately as we all know how NHS is (I am getting an annual review - but this is once a year not anytime I want). This time when I requested my meds it took a couple of days before I got a message that an order is on hold. Few hours later a message has arrived from I guess a doctor? Requesting test results- I thought ok annoying as I have only just sent them recently , but nonetheless sent out blood test results from private surgery. A day later I’m getting a response completely ignoring the results and request for a blood test from a GP or NHS app! I can’t have these done whenever I want and I did sent my annual review once couple months back. I also pay extra to get medicine delivered as I haven’t got time to queue at GP surgery every time I need a prescription. If I did would have no need for an online service now would I? Now I have to find the time and the way to get my usual prescription so thank you. I appreciate being careful etc. But that’s a bit much, especially these aren’t regulated or dangerous medications. Not happy at all!
April 19, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your feedback, and I’m genuinely sorry for the frustration this situation has caused.
I can see you’ve been a loyal customer for some time, and I completely understand how disappointing it must be when the process doesn’t go as smoothly as it usually does—especially when you’re using our service specifically to save time. You’re right that this experience hasn’t met the standard you’ve come to expect from us, and I apologise for that.
As you’ve been on this treatment for a while, we have a duty of care to periodically review your blood results to ensure the medication remains safe and suitable for you. While we really appreciate you sending your private blood test results, unfortunately they didn’t include all the specific markers our prescriber needs to assess your treatment safely. I’m sorry if this wasn’t communicated clearly in our messages—we should have explained exactly what was missing and why we needed NHS/GP results instead.
I completely appreciate that accessing NHS blood tests isn’t always straightforward, and that’s precisely why you use our service. The last thing we want is to add unnecessary hassle, but in this case, the prescriber genuinely needs those specific results to prescribe safely and responsibly.
Again, I’m sorry we’ve let you down on this occasion. If there’s anything else I can do to help, or if you’d like to discuss this further, please don’t hesitate to get in touch, emailing us at hello@e-surgery.com with FAO Hannah in the subject line.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
E SURGERY EXCELLENT QUICK SERVICE
I knew I had an abcesss about to form on my gum from the swelling and throbbing sensation in my cheek... I contacted my doctor and they refused to help saying I needed an emergency dentist appointment... I have recently moved and do not have a dentist tried to find an emergency dentist and everywhere was booked and I couldn't be fitted in they explained that they couldn't help me until next week.... I then rang 111 and after a 30 minute conversation of questioning she said she couldn't help.... I went to local AnE they point blank said NO they can't help.... I gave up and just looked online to see if I could find the product that would help.... I found E surgery after a few questions my delivery came early the next day... after 2 hours of taking the antibiotic my face feels 90% better already and the week treatment cost literally pennies..... THANK YOU E SURGERY for your prompt service.... Anyone who has a similar problem please do not hesitate to contact this company.... You will not be disappointed....
April 16, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're so glad to hear that our service provided you with prompt assistance during a difficult time. We appreciate you sharing your positive experience and are grateful for your recommendation.
Kind regards,
Bradley
The e-Surgery Team
Requested antibiotics for sinusitis but…
Requested antibiotics for sinusitis but emailed to say I needed to try steroid nasal spray first. Emailed back to say I had tried them previously with no improvement and usually ended up needing antibiotics. Tried the nasal spray when it arrived with little improvement. Ended up going to MIIU where they agreed I needed antibiotics.
April 14, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I’m sorry the treatment we recommended didn’t help in this case.
We can only assess based on the symptoms and information provided in the consultation, and current clinical guidelines do recommend trying a steroid nasal spray before prescribing antibiotics for sinusitis. I appreciate that you’d mentioned trying them previously, but without being able to review you in person or see how recent that trial was, we have to follow those guidelines to ensure safe and appropriate prescribing.
That said, I’m glad you were able to get the antibiotics you needed through the Minor Injuries Unit in the end, and I hope you’re feeling better now.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Very happy with the whole experience
Very happy with the whole experience. And product .Would recommend this company
April 7, 2026
Reply from e-Surgery & EVARO
Hello,
We're delighted you were happy with your experience and the product! We appreciate your recommendation of our company; thank you for your positive feedback.
Kind regards,
Tara
The e-Surgery Team
Ordered 2 items to be told they could…
Ordered 2 items to be told they could only send one.This left me having to buy the same product someplace else.I also had to pay full delivery for the one item.I wanted 2 items to make the delivery fee more cost effective.But this was not my choice
April 4, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I’m sorry you were disappointed with the change to your order.
The adjustment to your quantity was made with patient safety regulations in mind. After reviewing your order, our clinical team determined it was appropriate to supply one item rather than two at this time.
I understand your frustration, especially regarding delivery costs. Our shipping charges are fixed regardless of the number of items or weight—this is standard practice for most companies and ensures fairness across all orders. We also refunded you the difference in price for the reduced quantity.
I appreciate that this wasn’t the outcome you were hoping for, and I’m sorry you had to source the additional product elsewhere.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Great communication from the off
Great communication from the off, delivered when they said, product was perfect
April 3, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Andrew,
We're happy to learn our communication was helpful and the product met your expectations, arriving as promised. We appreciate your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
ESurgery
Esurgery has been supportive since day 1 x . There website is easy to follow making ordering mounjaro a simple operation . The product has always arrived on time and in good condition . No complaints at all
April 3, 2026
Reply from e-Surgery & EVARO
Hi Linda,
We're happy to hear that we have been supportive from the start and that our website made ordering easy. We're glad your orders always arrive on time and in good condition. Thanks for your feedback!
Kind regards,
Bradley
The e-Surgery Team
Really really great
Really really great. Much cheaper than Superdrug for exactly the same product.
April 2, 2026
Reply from e-Surgery & EVARO
Hi,
We're happy to hear that you had a great experience and found our prices more affordable than Superdrug for the same product. Thanks for your feedback!
Kind regards,
Bradley
The e-Surgery Team
ACCEPTED MY ORDER THEN CANCELLED LATER
Accepted my order for testosterone gel, took my payment, then cancelled it a few days later.
Had to go elsewhere, who accepted and dispatched within 24 hours.
Unfortunately not first time this happened this year - even had the same occur for hayfever treatment which was an over-the-counter product. Had to drive to Asda to buy it instead.
April 1, 2026
Reply from e-Surgery & EVARO
Hi Andrew,
Thank you for your feedback, and we’re sorry for the frustration this experience caused.
All orders through our service undergo clinical review by our qualified prescribing team before approval. In this case, our prescribers determined that issuing testosterone gel treatment wasn’t clinically appropriate based on the information provided, and that GP referral would be safer for your ongoing care.
We recognise other providers may reach different clinical decisions. However, as a clinician-led service, we cannot compromise on our clinical governance standards, even when this means declining treatment requests.
Your refund was processed in full. We understand this doesn’t address your disappointment, but we hope you can appreciate our commitment to responsible prescribing.
If you’d like to discuss this further privately, please contact our team directly by emailing us at hello@e-surgery.com or calling us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
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