Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Review summary
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy Peak Flow Meter Standard Range
Quick and easy.
August 29, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Mark,
Thank you for your feedback! I’m pleased to hear you found our service quick and easy.
Kind regards,
Bradley
The e-Surgery Team
Easy to navigate
Easy to navigate , quick consultation , quick delivery and kept up to date .
September 3, 2026
Reply from e-Surgery & EVARO
Hi,
We're so pleased to hear you found our service easy to navigate, and appreciated the quick consultation and delivery. Thank you for your positive feedback and for letting us know you were kept up to date!
Kind regards,
Bradley
The e-Surgery Team
An amazing service..
An amazing service... easy to order and consultation process speedy... going on holiday in 2 days and the wife gets a tooth infection...anti biotics delivered next day and working already...thanks a lot
September 2, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Paul,
We're so pleased to hear that our service was amazing and that the ordering and consultation process was speedy. It's wonderful that the antibiotics were delivered the next day, helping your wife before her holiday.
Kind regards,
Bradley
The e-Surgery Team
Very easy and quick
September 3, 2026
Reply from e-Surgery & EVARO
Hi Janet,
Thank you for your fantastic review! We are so happy to hear that you found our service easy and quick. We truly appreciate your positive feedback and look forward to assisting you again in the future.
Kind regards,
Bradley
The e-Surgery Team
Online penicillin
Very very easy to buy and receive. Excellent service!
August 30, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We are so pleased to hear that you found our service easy to use and that you had an excellent experience. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Was thoroughly checked
Was thoroughly checked , made easy and delivery was easy . All round great service
August 27, 2026
Reply from e-Surgery & EVARO
Hello,
We're so pleased to hear that your experience was easy, and that delivery was smooth. Thank you for your positive feedback on our service!
Kind regards,
Tara
The e-Surgery Team
Great product
Great product. Was easy to order and received the item very quickly. Would recommend.
September 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Tien,
We're so pleased you found our product great, the ordering process easy, and that you received your item quickly! Thank you for your recommendation.
Kind regards,
Bradley
The e-Surgery Team
An easy online consultation
An easy online consultation and super quick delivery especially as it was a bank holiday
August 30, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Linda,
We're so pleased you found our online consultation easy and that your delivery was super quick, especially considering it was a bank holiday! Thank you for your positive feedback.
Kind regards,
Bradley
The e-Surgery Team
Easy check in service
Easy check in service, very quick replies and fast delivery. Also got a discount on my first order.
September 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Helen,
We're so pleased to hear you found our check-in service easy and that you experienced quick replies and fast delivery. It's also great that you received a discount on your first order. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
The ordering process is very easy to…
The ordering process is very easy to navigate. My medication came well packed and very quickly, thank you
September 3, 2026
Reply from e-Surgery & EVARO
Hi,
We're so pleased to hear that you found the ordering process easy to navigate and that your medication arrived quickly and well-packed. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
No issues at all. Recommended
I've ordered off this company a few times now. Very easy to order off, quickly dispatched, no issues at all. Would absolutely recommend.
August 26, 2026
Reply from e-Surgery & EVARO
Hi Elaine,
We're so pleased to hear that you find ordering easy and that your items are dispatched quickly without any issues. We truly appreciate your recommendation!
Kind regards,
Bradley
The e-Surgery Team
Easy and first class service
September 2, 2026
Reply from e-Surgery & EVARO
Hi Ian,
We appreciate your positive feedback! We are so pleased that you found our service easy and first-class. Thank you for your review!
Kind regards,
Bradley
The e-Surgery Team
Easy to order and quick delivery
September 2, 2026
Reply from e-Surgery & EVARO
Hi Michael,
We're so pleased you found ordering straightforward and our delivery service quick. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Fantastic service,easy to order and…
Fantastic service,easy to order and fast delivery
August 28, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Wendy,
We are so pleased to hear that you found our service fantastic, ordering easy, and delivery fast. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Really easy to buy what I needed and…
Really easy to buy what I needed and had great communication from them with quick delivery
August 25, 2026
Reply from e-Surgery & EVARO
Hi Michelle,
We're so pleased you found it easy to buy what you needed and that you experienced great communication and quick delivery. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Excellent service delivery great very…
Excellent service delivery great very easy to use website
September 2, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Lynn,
We're so pleased to hear you found our website very easy to use and experienced excellent service delivery. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Easy ordering and quick delivery
September 2, 2026
Reply from e-Surgery & EVARO
Hi,
We're so pleased you found ordering straightforward and our delivery service quick. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
**CAUTION**
**CAUTION: If delivery fails, you will lose both your money and your medication**
Order es-1989690#SUB#1
I am writing this review to warn other patients about the complete lack of consumer support and responsibility from E-Surgery when their delivery service breaks a contract.
I paid a premium for the "Special Delivery Guaranteed by 1pm" service to ensure the strict cold chain of my Mounjaro was maintained. The courier failed the deadline, and the product spent the night in transit. Because of this severe delay and the lack of proper updates, I initially contacted their support stating the medication was compromised and that I would reject it.
However, when the package was finally delivered the next day, my husband opened it immediately and checked it. The ice packs were completely melted and liquid, but fortunately, they were still cold to the touch. He measured the internal temperature right away and confirmed the medication itself was still within a usable range. Only because of his physical inspection did I decide to accept the package, rather than starting a chargeback dispute through my bank.
My complaint is about their corporate behavior. The representatives I spoke with refused to take any responsibility or offer a clear replacement policy for transit failures, relying only on theoretical timelines. The pharmacy offered no support whatsoever to reassure the patient. Under the UK Consumer Rights Act, the pharmacy is legally responsible for a safe delivery within the agreed timeframe.
I must continue my treatment this month, but I am terrified. If the next delivery delays even further and the medication spoils completely, I know E-Surgery will not help. Fortunately, I have kept all physical evidence of this failed delivery timeline and their dismissive messages. If it happens again, we will use the thermometer, refuse the product, and file formal complaints with the GPhC (General Pharmaceutical Council), Trading Standards, and my bank. Do not trust their delivery system.
**UPDATE**
First of all, refunding the shipping cost was not a "gesture"—it was your bare legal obligation under UK law because you breached the guaranteed Next Day contract.
The medication survived by pure luck, not because of your planning. If the delivery had been delayed by just a few more hours, or if this had occurred during one of the UK’s intense summer heatwaves, the biological product would have been completely ruined. I know this because I went through the exact same delivery failure with Zava pharmacy recently, where the delay was longer, the thermometer proved the medication was spoiled, and that pharmacy had to take responsibility.
Do not assume your customers are uneducated. We know exactly how Eli Lilly’s guidelines work: they apply to successful, controlled deliveries, not to compromised transit where products are shuffled between hot vans and depots with fluctuating temperatures.
Your customer service was defensive and offered zero reassurance when I was facing a disrupted treatment. I am terrified of you and about my next delivery. I repeat: solely because of the breach of delivery terms, you are legally obligated to take responsibility. If this happens again and my medication is ruined upon our temperature inspection, I will not hesitate. I will claim my money back immediately and take formal legal action against you through the relevant regulatory bodies. I would never recommend E-Surgery to anyone.
Refunding the shipping fee was not a favor; it was a strict legal obligation for breaching the guaranteed delivery contract. Your response is the absolute proof of my review: you will go to any length to evade post-sale responsibility. I will not waste another second communicating with you. I will simply monitor my next delivery; if the terms are breached again and the medication is compromised, I will not hesitate to do exactly what I did to Zava pharmacy and hold you fully accountable. Do not buy from them.
August 20, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello Adriana,
Thank you for taking the time to share your feedback and I am truly sorry to hear about the anxiety and distress this experience has caused you.
We completely understand your concerns regarding the cold chain of your Mounjaro, and we want to assure you that we take the integrity of temperature sensitive medications very seriously. We are sorry that the delivery did not arrive within the guaranteed time frame and I can see that our team refunded the shipping cost you paid.
Regarding the medication itself, our ice packs are designed to maintain the recommended temperature of between 2 and 8 degrees Celsius for the required time frame. As you have confirmed yourself, the ice packs were still cold upon delivery and the internal temperature of the medication was measured and confirmed to be within a safe and usable range. For this reason, our pharmacists were confident that the treatment was safe to use and this is why a replacement was not offered on this occasion.
We are sorry if it felt as though we were not taking responsibility, as this was certainly not our intention. We do take these matters very seriously and would never knowingly allow a patient to use compromised medication. If a future delivery were to be significantly delayed and we could not confirm the medication was safe to use, we would of course look to offer a replacement.
We hope this provides some reassurance and if you have any further concerns please don’t hesitate to contact us at hello@e-surgery.com or call us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
Very simple assessment easy to answer…
Very simple assessment easy to answer the questions
Thorough questions
Clear instructions
Fast delivery
September 1, 2026
Reply from e-Surgery & EVARO
Hi Ann,
We're so glad to hear you found our assessment straightforward with clear instructions and appreciated the fast delivery! Your positive feedback is truly valued.
Kind regards,
Bradley
The e-Surgery Team
Very efficient and simple to use
Very easy to navigate which product was most suitable. Simple checkout process, quick delivery service. Would highly recommend
August 28, 2026
Reply from e-Surgery & EVARO
Hi Carol,
We're so pleased to hear you found it easy to navigate and choose the most suitable product. It's wonderful that the checkout process was simple and delivery quick. Thank you for your high recommendation!
Kind regards,
Bradley
The e-Surgery Team
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