e-Surgery & EVARO Reviews 

11,839
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,726 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the straightforward online consultation process that makes acquiring necessary prescription treatments remarkably simple and stress-free. Many consumers also deeply appreciate the prompt medical evaluations, thorough health questionnaires, and professional guidance provided continuously throughout the entire ordering journey. However, some customers also noted occasional delivery delays involving external postal services or unexpected order holds during the identity verification stage. A few reviewers experienced frustrating setbacks when their medical requests required additional photo proofs or faced temporary shipping complications before final dispatch.

What people talk about most

Service

People report high satisfaction with the service, praising the quick response times, easy questionnaire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Order

Consumers find order to be positive, highlighting a smooth online consultation and a very straightforward... See more

User experience

Users describe positive interactions with user experience, highlighting the super quick and easy ordering... See more

Product

Customers had positive experiences with product, frequently highlighting fast next-day delivery and discreet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more

Company replied

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4-star
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1-star

Asks customers to review

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4.7

All reviews

(11,839)

4,722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Iron Deficiency Rapid Home Test Kit

Rated 5 out of 5 stars

Rapid delivery get what you need.

Rapid delivery, easy to place your order.
Prices were very competitive, in fact they beat all the competition by some…….

June 22, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for sharing your experience with us, we are pleased to hear you were satisfied with the prompt delivery of your medication!

Kymberlie at e-Surgery

Rated 5 out of 5 stars

Understanding & Quickly Responsive…

I needed the inhaler as a back up to keep in my car inm case I left home without one, I could not purchase one from my chemist but e-Surgery asked all the right questions and understood and quickly supplied one.

June 14, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thanks for the great review! We're glad we could quickly provide the backup inhaler you needed for your car when your local pharmacy couldn't.
Asking the right questions to understand your situation is important to us. We're pleased our online consultation process worked smoothly.
Thank you for your business. We look forward to serving your needs again soon.

Shannon from e-surgery

Rated 5 out of 5 stars
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Good afternoon,

Thank you for taking the time to write us a review. We are glad the service you received was of the high standard that we strive for!

Rated 1 out of 5 stars

Delivered to the wrong address and no help

I ordered this and paid an extortionate £7 for next day delivery. They claimed to have attempted delivery when I waited home all day and then today, it was delivered to a completely different address. The company didn’t want to know and said they’d open an investigation with RM and come back to me. No good to me when I have an infection and now have the go the whole bank holiday with no medication.

May 24, 2024
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thank you for taking the time to review our service and I am sorry to hear that your order was delivered to the wrong address.
We apologise on behalf of Royal Mail for this. Due to us sending medication, we do have to be careful with the quantities that we are dispatching to patients. Therefore, we are required to open an investigation with Royal Mail before sending out any further treatment as there is a chance that Royal Mail will be able to retrieve the previous order and have this correctly delivered.
I can see that we have now resent out your order and Royal Mail state that this is due to be delivered today. I hope that you will receive your order shortly and once again, we are sorry for this delay in getting to you.
If you would like to discuss any of this, please do feel free to email us at hello@e-surgery.com or call us on 01603 931600
Kind regards,
Bradley
e-Surgery Customer Service Team Lead

Rated 5 out of 5 stars

Oral abcess

I was suffering with an abcess in my mouth and due to working away from home, couldn't get to my dentist. After a quick consultation online, my meds were sent out to my work address.
Quick and efficient service
Highly recommend

March 14, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,
Thanks for rating us so highly and providing such a kind review! We really appreciate your feedback.

Hannah at e-Surgery

Rated 5 out of 5 stars

Highly Recommended

Simple questions . Arrived when said it would . Was able to chose trimethoprim as the alternative has in the past made me nauseous , so this was brilliant .
Also I didn’t have to leave my home ! The whole process was simple

March 12, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your kind words and taking the time to review our service, we really appreciate your feedback.

Bradley at e-Surgery

Rated 5 out of 5 stars

Rapid service

Rapid service, just as I had run out.

January 22, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for your kind words! We're glad we could get things sorted for you and hope you'll consider us again in future.

Tia at e-Surgery

Rated 5 out of 5 stars

Thank you so much for helping me with a…

Thank you so much for helping me with a treatment for a UTI, as I was unable to to get an appt with my GP. I felt too poorly to sit at the emergancy clinic some distance away from my home ( I had a four hour wait there last time, feeling utterly dreadful). I cannot put into words what a relief it is to have e-surgery's help. Thank you so much.

December 4, 2023
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your kind words and taking the time to review our service, we really appreciate your feedback. We're so happy you found our service to be to a high standard as this is what we aim for!

Shannon at e-Surgery

Rated 5 out of 5 stars

Brilliant

Brilliant, professional and quick to deliver to my home address. I've ordered a couple of things through you and I will continue to do so. Thank you.

July 22, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thanks for rating us so highly and providing such a kind review! We really appreciate your feedback.

Rhiannon at e-Surgery

Rated 5 out of 5 stars

Crisis Averted!

I was travelling to the UK from Canada and had forgotten one of my long standing antihypertensive medications. I was not able to fill a Canadian Rx at a Pharmacy in the UK and the NHS Drs office was not able to register me or allow me to purchase a visit to a Dr to secure a Rx. I was about to ask my friend in Canada to courier the medications to me from home when it occurred to me to just check on line first. That is when I found e-pharmacy. The process was simple and the delivery was made within 36 hrs. The phone support was excellent, professional and reassuring because my UK family had a bit of a panic about the legitimacy of the medications.

This service saved time, money and a whole lot of stress.
Thank you!

February 21, 2023
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your kind words and taking the time to review our service, we really appreciate your feedback. We're so happy you found our service to be to a high standard as this is what we aim for!

Claire at e-Surgery

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Rapid communication of queries on my order, rapid response and resolution. Better than dealing with my own doctor and repeat prescriptions.

March 20, 2023
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for taking the time to give your feedback, we're happy to hear you were pleased with our service!

Bradley at e-Surgery

Rated 5 out of 5 stars
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to leave feedback for us. We are glad to hear you find our service quick and easy.

Tia at e-Surgery

Rated 5 out of 5 stars

The best

First class service..rapid delivery. .i love this site.

December 1, 2022
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for the lovely review, we're happy to hear you were satisfied with our service!

Tia at e-Surgery

Rated 5 out of 5 stars

what made my experience great @… Were my perception was handled Professionaly.

What made my experience great @ e-Surgery were my prescription were superbly prompt & most offitiantly handled & were posted to my Home on time by the local RayalMail

October 26, 2022
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thanks for choosing to order your medication online with us, we really appreciate your feedback and hope you'd consider us again in future!

Tia at e-Surgery

Rated 5 out of 5 stars

No queue

No queue, no hassle, delivered to your home. Great service. Thank you

July 1, 2022
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to leave a review, I am delighted to hear you were satisfied with our fast delivery service.

Cameron at e-Surgery

Rated 5 out of 5 stars

Quick & Simple

An easy way to obtain a repeat prescription when far away from home surgery. I'd use it again.

April 24, 2022
Rated 5 out of 5 stars

Good rapid service

Good rapid service. Kept up to date with emails about when order was to arrive. Very happy with service I received.

February 18, 2022
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Anita,
Thank you for taking the time to leave a review, I am happy to hear you had a positive experience with us and hope to welcome you back soon!
Luke at e-Surgery

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