e-Surgery & EVARO Reviews 

I recently began using Mounjaro through e-Surgery, opting for their subscription model. The pricing seemed competitive, and the setup offered a straightforward way to manage re-orders.

About a month in, Eli Lilly announced a price increase—something I fully understand was beyond e-Surgery’s control and affected the entire industry. However, this announcement appeared to trigger a chain of events that led to shockingly poor service and chaotic communication.

Initially, I received an email confirming my subscription would continue as normal, with the option to purchase an additional pen at the original price. I called their team, spoke with a helpful staff member who explained the process, and even provided a discount code. I received both my regular subscription pen and the extra one without issue.

Then, a couple of weeks later, I got another email saying they’d relaxed their prescribing criteria and I could order yet another pen—so I did.
Fast forward to today, and I’ve now received this message:

“Unfortunately, we are unable to process your order for Mounjaro (Tirzepatide) Weight Loss Injection at this time. This is because we have already provided two pens earlier than scheduled, and our current prescribing policies do not allow us to issue additional pens before the due date. If you have any concerns or need further assistance, please refer to your GP or NHS 111 for guidance.”

This directly contradicts their previous communications. It feels like they’re making up policies on the fly. Not only am I now being refunded without receiving the pen I ordered, but they’ve also cancelled my subscription entirely.

Frankly, it’s a shambles. The inconsistency and lack of clarity have been unacceptable, and it’s clear they’re operating without a coherent strategy—at the expense of their customers.

UPDATED 12/08/2025:
To compound the issues already mentioned, I was expecting my OPT pen to arrive on Wednesday via Royal Mail 24. It failed to arrive on time, so I contacted e-Surgery through their live chat to report the delay—no response was received. The pen eventually turned up yesterday, a full day late. I immediately informed e-Surgery that the ice packs had completely melted upon arrival, and the temperature of the medication was 18.1°C. I’ve since followed up with an additional email, but again, no reply.

For full transparency:
Below is the email I sent them. As you’ll see, their chatbot also gave incorrect guidance. According to Eli Lilly’s own recommendations, once MJ has been exposed to room temperature, it must be used within 21 days. That’s clearly unworkable—especially considering I still have three doses remaining in my current pen.

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Dear Sirs,

I am writing to formally raise a complaint regarding my recent order, which was sent via Royal Mail Tracked 24 but failed to arrive on the promised date. I contacted you on Wednesday to confirm non-receipt, having taken a day off work specifically to ensure I was available for delivery. Despite the tracking app stating the item would arrive between 10:30 and 13:30, no delivery occurred. The last scan showed the parcel in Norwich at 18:59 on 09/09/2025, which only heightened my concern.

The order finally arrived yesterday (11/09/2025) —a full day late—and, as feared, the ice pack was completely melted. The interior of the packaging and the medication pen itself were warm to the touch. I measured the temperature using an infrared thermometer, which read 18.1°C. I have photographic evidence of this.

I attempted to raise this issue via your Chat system previously, flagging that the medicine was warm. Unfortunately, the automated response incorrectly advised that the pen could still be used within 30 days. I have two serious concerns with this:

1. Eli Lilly’s official guidance clearly states that an unopened pen may only be stored at ambient temperature for up to 21 days once removed from refrigerated conditions—not 30 days, as your chatbot claimed.

2. I am currently using an existing pen with three doses remaining. Even if the newly delivered pen were viable, I cannot use both simultaneously. One of them will inevitably go to waste.
I am extremely disappointed. I have never had issues with your service before and have placed my trust in you to handle sensitive medication appropriately. This situation has left me with zero confidence in the safety of the product I received, and I am now unsure how to proceed.

I would appreciate a prompt response outlining how you intend to resolve this. I expect either a replacement or a refund, and reassurance that future deliveries will be handled with the necessary care and accuracy.

Sincerely,

Poor service and impossible to contact. I ordered some anti malarial tablets for 2 people. However, their prescriber contacted me saying that they could only supply medication for one person per order. I have now received only half of the medication and yet I have still paid the full price and no refund has been issued for the medication that wasn’t sent. I have since called them multiple times, emailed them and used the live chat, with no response whatsoever.

Terrible customer service!! I have ordered malaria tablets, but the order is on hold as I need to verify my ID. They have sent a generic email to confirm that this needs to be done, but the link in the email does not work. I have emailed several times with no response, the phone lines keep you on hold and then cut you off and the webchat does not connect to an advisor. They have taken my money and i have no idea whether this will be returned? Basic customer service is non-existent!!

Could not fault this place at all had a dental infection and tablets came the next day 100% use them again. Thank you so much 🤗

I tried to order Tadanafil online, but not successful initially due to ID problem. I rang the company and most helpful staff called Tara helped me to sort it out she even offered me a discount. The order went through and tablets arrived quite quickly with a flyer offering 15% discount for the next order. Excellent services. I have recommended my friend to order from this company.

e-Surgery was the only online pharmacy I could find that had both the tablets I wanted, Ramipril and Atorvastatin.
The questions asked were not over detailed which suited me as I’m already taking these medications, I just needed extra for an extended holiday. Received promptly as described.

This was literally painless and speedy and saved me from stress and symptoms getting worse waiting for a Doctor’s appointment. I really hate going to the doctors too!
As a person who has reoccurring UTI’s I know the symptoms (I have test strips too) and want to act quickly to stop it getting worse. The tablets were here next day after ordering, i could have cried. It means so much to get treatment speedily as it stops it becoming ‘set in’ and hard to get rid of so I thank you for this! (I have made a doctors appointment to discuss a long term plan to deal with this, but this was a lifeline whilst I wait)
I will definitely use them again if needed.

easy to order just what i needed , but my tablets could of been despatched a lot faster , especially when you're desperate

Straightforward service and I was impressed by how quick I got the tablets. Will highly recommend to friends and family as in Wales chemist's can't prescribe dental antibiotics or Dr's and the waiting list for a dentist is so bad .

I have had to use this Comany in a real crisis and I’m amazed how quickly my tablets arrived!! I was so surprised and pleased with their quality service, I can’t recommend them highly enough! Thank you for helping me when I was in a bad painful situation.

Order was easy to process and arrived quickly. However, I’ve used tranexamic acid with great success previously but these tablets did nothing at all. I suspect this is a poor quality product and won’t order from here again.

Need antibiotics for tooth problem tablets came next day tooth ok no thanks.

I ordered a 3 day course of nitrofurantoin for cystitis ie 12 tablets. What they sent was 6 tablets so not a complete course of antibiotics which will not clear up cystitis. What a surprise no one available to speak to 😡😡😡

No problem getting delivery of prescription and easy to order. Customer service very helpful with enquires and I like the reminder email if I'm late ordering my monthly prescription. Also get a discount for ordering each month on price, a good incentive. It works out cheaper than other online chemists. I've also lost just over 2st in 12 weeks on mournjaro injections it does what it says on the packet.

Took time to go through my problems then explained what tablets I would need

I needed some help with my blocked sinuses and couldn’t get a GP appointment. I was diagnosed by e-surgery and the tablets arrived the next day. My sinus problem was resolved a few days later. A great service.

Quick and easy to use. Fast delivery of the tablets I needed.

Very good service . Thank you for the tablets to relieve my symptoms

Great service and turned up a day early, the tablets sorted out the problem