The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Review summary
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
Company replied
Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
Company replied
Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Value Health Blood Pressure Monitor
Excellent service
Excellent service, fast, thorough good value for money
January 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate your positive feedback! We are so glad you found our service excellent, fast, thorough, and good value for money. Thank you!
Tara at e-Surgery
Happy customer, great service!
Easy ordering once answered the questions regarding my medical health. Quick delivery and cost was great.
December 27, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate you taking the time to leave us a review. We're happy the ordering was easy, the delivery quick, and the cost great!
Tara at e-Surgery
Great value ,fast delivery
Pretty straight forward ordering process items arrived fast and very well packaged
November 27, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you found the ordering process straightforward and that your items arrived quickly and well-packaged. Thank you for your positive feedback!
Tara at e-Surgery
Brilliant value for money on-line pharmacy
Have had such a boost in energy levels since using Tgel for my sciatica its benefiting me in many ways mostly in improved mood & energy. I've notified my GP who asked my the benefits of using testosterone as part of hormone therapy for menopause. Very grateful for this service the products are delivered quick as well.
December 2, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that this treatment has improved your energy levels and mood. It's great you've informed your doctor. We are glad the products were delivered quickly.
Tara at e-Surgery
Great service and competitive value for…
Great service and competitive value for money. Easy to apply for this prescription medication, and highly recommended them.
December 5, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you found our service great. We're also glad the consultation process was easy for your prescription medication. Thanks for recommending us!
Tara at e-Surgery
I have been using E-Surgery for 6…
I have been using E-Surgery for 6 months now, as they are cheaper than my previous pharmacy. The provide a reassuring service regarding your health, and once ordered my medication arrived two days later, i was notified of delivery date by text. Excellent
December 11, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service is more affordable than your previous pharmacy. We're also glad you found our health service reassuring and your medication arrived promptly. Thank you for your excellent feedback.
Tara at e-Surgery
Speedy Service
After my GP arbitrarily stopped prescribing folic acid after 15 years I found e-Surgery, who after very carefully my health prescribed and speedily delivered my folic acid.
November 28, 2025
Unprompted review
I am very concerned about my experience…
I am very concerned about my experience with this company. I ordered an Epi pen medical device, which is designed to be used in urgent situations and should be completely reliable. However, the item arrived unsealed, which immediately raised questions about its safety, integrity, and quality control.
When I contacted customer support, I expected a replacement or at least an inspection, given that this is a medical device intended to support health and potentially save a life. Instead, the company refused to replace or accept the return, despite the product arriving in an unacceptable condition.
Medical devices must meet strict standards so customers can trust them in moments when they are needed most. Receiving an unsealed device, and then being denied any resolution, has left me unable to rely on this product or this company.
Based on my experience, I cannot recommend purchasing from them, particularly for items where safety and reliability are essential.
October 12, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I am sorry this has been your experience, and I understand your concerns about receiving a medical device in less than perfect condition.
Please know that all items are checked by our pharmacists before being shipped out, and they ensure items are properly sealed before leaving our pharmacy. Unfortunately, flimsy cardboard and perforated tape can sometimes be damaged in transit. Although we do our best to package items securely in padded envelopes or boxes, some things are beyond our control during delivery.
We discussed your case with our senior clinical team, and they reviewed the photos you provided. They confirmed that the device itself remains safe and that the damage was caused by transit rather than any compromise to the product's integrity. However, I am sorry this was not the response you were hoping for.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you found our services great value and easy to use. Thank you for your positive feedback!
Tara at e-Surgery
Very good service & very professional…
Very good service & very professional towards customer care
Would highly recommend these for
Your health products
November 13, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you had a positive experience with our service and customer care. We appreciate your recommendation. Thank you for your feedback!
Tara at e-Surgery
First class
Great service and product as previously experienced. Fair value and would highly recommend.
November 1, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you consistently receive great service and products from us! We appreciate your recommendation and value your feedback.
Tara at e-Surgery
Very prompt and satisfactory service of being prescribed and receiving appropriate medication for severe dental pain particularly when living in a remote rural area considerable distance from dentist
Good communication throughout the whole process including follow up emails . The medicine(antibiotics) ) was prescribed following completion of a health care questionnaire and description of symptoms plus past history
Despite living in a remote area I received the medication very promptly .
The medication was effective in healing the swelling and infection causing the dental pain
November 6, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you found our communication helpful and the medication effective. We're glad the antibiotics, prescribed after your health questionnaire, helped resolve your dental pain and infection quickly, even in your remote location. Thank you for your positive feedback.
Tara at e-Surgery
Free contraception without the hassle!
Discovered Evaro through their partnership with the Clue cycle tracking app, as they offer free NHS contraception. Like a lot of people, I work Mon-Fri and so often struggle to get doctors appointments, so being able to get the pill without having to take time off work (and not have to pay like other online pharmacies!)
I filled out a quick consultation very late on Saturday night, had a link to do a blood pressure reading within half an hour. Had a request for more info on Monday (because I stupidly missed out some info on the initial consultation) and requested a specific brand of pill in my reply.
First thing Wednesday morning, I had my pill. Not only did they listen to and honour my request for a particular brand, they also sent six months' worth!
Considering I hadn't filled out the consultation form correctly, have medical issues which limit the contraception types I can use, and had a specific brand request, the process seemed extremely quick and easy from start to finish. Not only that, but this service was completely free to me at point of use. I will happily be using Evaro again when I need to refill my prescription!
November 12, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you had a quick and easy experience getting your prescription through our partnership with Clue. We appreciate you sharing how convenient and helpful our service is, especially with your busy schedule and specific needs. We're glad we could meet your brand request and provide six months' worth of medication.
Tara at e-Surgery
Where sometimes a GP appointment fails, e-surgery helps.
Sometimes getting a GP appointment can be difficult, so knowing the medication required from a previous illness, I found it easier to purchase the relevant item from e-surgery. After a few health related questions, ordering my item from e-surgery was easy and was received in 48 hours.
October 26, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you found our service easy to use and quick, especially when you found getting a GP appointment was difficult. We appreciate you taking the time to share your experience.
Kieran at e-Surgery
What a terrible company
What a terrible company
Placed order and accepted it
Then didnt deliver and kept asking for different blood test etc on something completely straight forward..
No correspondence wasted weeks of time asked for refund in the end hopefully I get refunded
October 1, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your email, and I'm sorry to hear about your frustrating experience.
I understand this process took longer than expected. Our prescribers do sometimes require additional information, such as blood test results, to ensure we can prescribe safely and appropriately, but I apologise that the communication around this wasn't clearer or more timely.
I can confirm that your refund has been processed and should appear in your account within 2-5 working days.
I'm sorry we weren't able to meet your expectations on this occasion.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Professional
The whole ordering process was safe caring, respectful and professional. I believe my health and prescribing legislation were at the forefront of the consultation. Once all criteria was met and verified by a prescriber the speed in which the item wss delivered wss exceptional. K would definitely recommend this company to friends , family and anyone wishing to elevate symptoms.
September 25, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear you found the ordering process was safe, respectful, and professional. We're glad our focus on health and prescribing legislation was evident and that you received your order quickly. Thank you for recommending us!
Tara at e-Surgery
Reply from e-Surgery & EVARO
Hello,
We appreciate you taking the time to share your experience. We're happy to hear that you found our service professional, quick, and valuable.
Tara at e-Surgery
e-Surgery: No communication, no delivery are they still trading?
I strongly suspect e-Surgery may have gone out of business. I paid for medication that was promised over 10 days ago and it has never arrived. Since then, I’ve sent four emails, left multiple voicemails (they never answer the phone), and even tried their live chat, all completely ignored. I’ve also raised a complaint through their holding company Evaro, which has likewise been ignored.
If this isn’t insolvency, then the only other explanation is sheer negligence, which is even more dangerous when people are relying on prescribed medication. Either way, they have taken money and failed to deliver, while refusing to communicate.
What’s most alarming is the silence. A healthcare provider that can’t even acknowledge urgent patient emails is not just unprofessional it’s unsafe.
I would advise anyone considering them to steer well clear. At this point, using e-Surgery feels like gambling with both your money and your health.
September 5, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I am truly sorry for the experience you’ve had and for the worry this has caused. I want to reassure you that we have not gone out of business — we are still here and working hard to resolve these challenges.
Due to recent events, we’ve been experiencing an unusually high volume of emails and live chat inquiries, which has made it difficult to respond as quickly as we would like. We also had to make the difficult decision to temporarily disable our phone lines so our team could focus on processing and dispatching orders. I understand that this silence has been especially concerning, and I sincerely apologise for the anxiety and frustration it has caused.
The delays are the result of circumstances outside of our control — including manufacturers announcing they are stopping stock supply to pharmacies and our ice pack supplier delivering compromised packs that were unsafe to use. These issues have caused longer delays than we initially anticipated. We have been sending email updates to patients, but I deeply regret if these did not reach you effectively, leaving you without the information you needed.
Please know that your order has not been forgotten. Our team is working extremely hard to process and dispatch all outstanding orders as quickly and safely as possible. I truly appreciate your patience, and I apologise once again for the distress and disruption this has caused.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Took My Money – No Delivery, No Response
I placed two paid orders with e-Surgery and never received them. They happily took my money, confirmed the orders, and gave me delivery dates that came and went with nothing arriving.
Since then, I’ve been calling and emailing repeatedly – no one answers the phone, no one replies to messages. It’s like they’ve vanished.
This is supposed to be a registered pharmacy, but the experience feels like a scam. No medication, no communication, no accountability.
If you value your health, your money, and your peace of mind – avoid this company at all costs.
September 4, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I am truly sorry for the distress and frustration this experience has caused. I completely understand how worrying it must feel to have paid for your orders, received delivery dates, and then been left without your medication or clear communication from us.
Due to recent events, we’ve been experiencing an unusually high volume of emails and live chat inquiries, which has significantly impacted our ability to respond quickly. We also had to make the difficult decision to temporarily disable our phone lines so our team could focus on processing orders. That said, I appreciate how this has left you feeling ignored, and I apologise sincerely for that.
Please rest assured we are a regulated pharmacy, and your orders have not been forgotten. I have personally looked into your case and have also emailed you directly to resolve this matter as quickly as possible.
Thank you for your patience — I’m very sorry we’ve fallen short of your expectations, and we are committed to putting this right.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
so this was prompted by phone message…and I have to say the receptionist was extremely helpful and couteous.Have
so this was prompted by phone message for an annual health review that has not happened since 2022.
This is not overdue its almost negligence.
Fortunately I am see my health is my responsibility and have used alternative medical practitioners to compliment my health situation.
An appointment is not available till October and I've now book in for a consultation.
I think this is a situation that is just a reflection of our failing health system and don't put blame wholly on the surgery . However I trust that my feedback gives you information that will help improve services.
August 28, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for sharing your feedback. I believe there may have been a mix-up, as we are an online pharmacy and do not arrange or carry out annual health reviews
It sounds like this may be best directed to your GP surgery. I hope you are able to get the support you need, and I wish you the best with your upcoming consultation.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
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