Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Review summary
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Durex Pleasure Me Condoms
Great service.
Great service.
Kept me informed throughout even when they had a question and easily answered
July 16, 2026
Reply from e-Surgery & EVARO
Hi Nic,
We're so pleased to hear you received great service and that we kept you informed throughout the process. It's wonderful that your questions were easily answered!
Kind regards,
Bradley
The e-Surgery Team
Extremely disappointing experience.
Extremely disappointing experience.
I ordered a repeat prescription for Zyban, a medication I have already been taking, and the process was unnecessarily delayed at every stage. First, my order was repeatedly held up over ID verification, despite me submitting my identification multiple times. I eventually had to call just to be told to email it instead.
Once the ID issue was finally resolved, I then received another email saying my order was on hold because of a clinical question regarding my fluoxetine prescription. If this was a concern, why wasn’t it identified from the beginning rather than after days of administrative delays?
I fully understand the need for clinical safety checks, but the way this was handled was inefficient and frustrating. The repeated delays meant I was left without medication when I should have already received it, increasing the risk of interrupting my treatment.
Communication was poor throughout, and I was left feeling as though the goalposts kept moving. For an online prescribing service, I expected a far smoother and more organised process.
I won’t be using this service again.
A service providing prescription medication should have efficient systems in place. Unfortunately, this experience demonstrated the opposite
July 16, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am truly sorry to hear about the experience you have had. This is not the standard of service we aim to provide and I completely understand your frustration.
I want to sincerely apologise for the delays you experienced at each stage of your order. You are absolutely right that our processes should be more streamlined and we will be reviewing how this case was handled internally to identify where improvements can be made.
I do want to acknowledge your point regarding the clinical question around your Zyban prescription. You raise a completely valid concern about the timing of this and we understand how frustrating it must have been to face further delays.
Whilst we do have a duty of care to ensure all prescriptions are issued safely, we agree that these checks should be carried out as efficiently as possible to avoid unnecessary delays.
We are sorry that communication throughout this process did not meet your expectations and we will take your feedback on board as we continue to improve our service.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Excellent service and great delivery…
Excellent service and great delivery makes me want to return monthly. Thanks
July 6, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We are so happy to hear that our excellent service and great delivery make you want to return monthly! Thank you so much for your kind words.
Kind regards,
Bradley
The e-Surgery Team
I was desperate for a dentist…
I was desperate for a dentist appointment and they couldn't fit me in with a suspected abscess. Your service has been able to keep me out of pain until my appointment which is in August. Hopefully I won't need anymore but you sorted my issue out and I'm doing ok( touch wood) at the moment. Thank you for an easy process
June 29, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Theresa,
We're so glad we could help you manage your discomfort while you await your dental appointment. It's wonderful to hear that our service provided you with an easy process and relief. We appreciate you sharing your positive experience.
Kind regards,
Bradley
The e-Surgery Team
Absolutely brilliant couldn’t fault…
Absolutely brilliant couldn’t fault them at all x lots of communication in what medication I required x emailed me to see how things where x gave me lots of advice too xx
July 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Helen,
We're absolutely brilliant to hear you couldn't fault us at all! We're glad you appreciated the communication about your medication, our follow-up emails, and the advice you received.
Kind regards,
Bradley
The e-Surgery Team
Really glad I found E surgery
Really glad I found E surgery, I had a large dental abcess which was causing me a lot of pain, I was getting nowhere with NHS 111, so ordered some Amoxycillin, which arrived the next morning, I managed to see my Dentist two days later, who drained the abcess and the antibiotics from e surgery, cleared it up. Would highly recommended this service as sometimes relying on the NHS can be a slow and laborious task. 10/10 would use again without hesitation, thank you.
July 14, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're so pleased to hear that our service was able to provide such timely and effective relief for your dental abscess. It's wonderful to know that the medication arrived quickly and helped clear up the infection. We truly appreciate your high recommendation and are glad we could assist you when the NHS was proving challenging. Thank you for your kind words.
Kind regards,
Tara
The e-Surgery Team
Prescription medication delivered on subscription for less than NHS Prescription cost
I have a prescription medication on repeat 3 month ordering. The medication arrives in a timely manner via post saving me a trip to the Pharmacy. Cost including postage is less than NHS prescription charged.
July 13, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Claire,
We're so pleased to hear that our repeat prescription service is working well for you, providing timely deliveries and saving you both time and money compared to traditional pharmacy visits. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Great service
Great service, allowing me to access medication quickly without any hassle.
June 18, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Richard,
We're so pleased to hear that you found our service great and were able to access your medication quickly and without any hassle. Thank you for your feedback!
Kind regards,
Bradley
The e-Surgery Team
What a great service .
What a great service .. helped me while I was waiting for dentist appt. Made such a difference. Arrived well before time. Thankyou ever so much!
July 3, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're so pleased our service made such a difference while you were waiting for your dentist appointment and that your order arrived well before time. Thank you for your kind words!
Kind regards,
Bradley
The e-Surgery Team
Expedient Service
Simple and easily understood and completed form.
Glad to know it was checked by a medic and appropriate course of medication prescribed.
Arrived promptly and enabled me to recover quickly from my tooth infection.
Thank you
July 9, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're so glad to hear that you found our form simple and easy to complete. It's wonderful that the medical check and prescribed medication helped you recover quickly from your tooth infection. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
My grandson told me about esurgery and…
My grandson told me about esurgery and I ordered two inhalers no problem. Superdrug would let me buy them anymore for some reason so I got them from esurgery no problem. Filled in the form ordered them and got them in a couple days. Great company.
July 9, 2026
Reply from e-Surgery & EVARO
Hi Alice,
We are so pleased to hear that you had such a positive experience with us and that your order arrived quickly. Thank you for your kind words!
Kind regards,
Bradley
The e-Surgery Team
Excellent quality and care
It saved me alot of time from going to the gp surgery.
The urine test came out positive for lower urine infection and the antibiotics that I brought cleared it up. If I had waited for a gp , it would have progressed to a upper urine infection which would have needed second line antibiotics and time off work so thank-you
July 9, 2026
Reply from e-Surgery & EVARO
Hi Roisin,
We are so pleased to hear that our service was able to help you quickly and effectively. It's wonderful to know that we could prevent further complications and save you time. Thank you for sharing your positive experience!
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Zenon,
We're so glad to hear that you had a positive experience with us! Thank you for taking the time to share your feedback.
Kind regards,
Bradley
The e-Surgery Team
These people are so efficent
These people are so efficent, i had a problem with the online system and 1 phone call wow super customer service from the lady, talked me through the problem ( heads up to everyone use Chromb as web bowser homestly cant thank these peole enough great team
July 7, 2026
Reply from e-Surgery & EVARO
Hi Marcus,
We're so pleased to hear that our team provided you with excellent customer service and were able to help you resolve your online system issue quickly. We truly appreciate your kind words.
Kind regards,
Bradley
The e-Surgery Team
Order Number es-1938408
Order Number es-1938408
ESurgery have gone completely down hill since teaming up with Evaro.
They make the assumption everyone is registered with an NHS GP and live permanently in the UK We don't live in the UK and are only in the UK for a small part of the year. We are NOT registered with an NHS GP
In March time roughly I ordered some Gel they order 2 bottles stupidly I only took 1 bottle.
I went to reorder the extra bottle as we leave the UK in 3 weeks it was rejected as orders too soon. They took 2 days to reject my order.
They refunded me but they have NOY said whether they refunded a second item of anti sickness tablets.
They take your money and hang on to it before letting you know you have been rejected by their AL systems as you did not reach their hidden criterias.
It is very clear their rejection responsoes are AL generated.
It now all controlled by AL.
When you email pointing this out politely they block you!
I will order elsewhere in future.
However the question remains have they refunded my anti sickness tablets and my postage?
This Company is no longer worth ordering from.
July 7, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and we are sorry to hear that you have had a frustrating experience. We would like to address each of your points as clearly as possible.
Regarding e-Surgery and Evaro
We want to clarify that e-Surgery and Evaro are not two separate companies that have “teamed up”. Evaro is simply the name we use to cover our wider business, particularly when working with other businesses. e-Surgery remains exactly the same company and team that you have always ordered from and nothing has changed in terms of how we operate or the standards we hold ourselves to.
Regarding your rejected order
We are sorry to hear that your order was rejected and we understand how frustrating this must have been, particularly given your circumstances and upcoming departure from the UK. Our prescribing team works under strict clinical guidelines to ensure patient safety, and for certain treatments we do have to be careful about the amounts we prescribe over specific time periods. On this occasion your order was placed too soon after your previous one for us to safely prescribe again. We appreciate that this is not the outcome you were hoping for and we are sorry for the inconvenience this has caused.
Regarding AI systems and clinical decisions
We want to reassure you that your order was not rejected by an AI system. Every single order we receive is reviewed individually by a qualified clinical professional.
Regarding your email being blocked
I want to assure you that we have absolutely not blocked you from contacting us via email. If you have experienced any difficulty reaching us please do not hesitate to try again at hello@e-surgery.com and our team will be happy to assist you.
Regarding your refund
We can see that a refund was processed for your gel order following the rejection. However we can confirm that your anti-sickness tablets have been approved and these have not been refunded as they are being fulfilled. If you have any further questions about the status of this order or your refund please contact us directly at hello@e-surgery.com.
We are sorry that your experience has not met the standards we strive for.
Kind Regards,
Bradley
The e-Surgery Team
Antibiotics for throat infection
My antibiotic throat infection order was put on hold but no one told me.
Time was of the essence so absolute rubbish service, walked down to Superdrug and was sorted straight away.
Reply to Bradley
What you state is incorrect I did not receive any emails from you informing me that my order was on hold.
I found out I was on hold when I phoned you to chase my order, and made it clear that I had not received any emails from you.
It appears your system is not fulproof.
July 3, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello Roger,
Thank you for your review and we are sorry to hear that you felt let down by our service. We completely understand how important it is to receive treatment promptly when dealing with a throat infection, and we are glad to hear that you were able to get the help you needed.
We do want to address your concern about not being notified, as we take this seriously. Our records show that an email explaining the reason for your order being placed on hold was sent to the email address registered on your account within 15 minutes of your order being placed. A follow-up email was also sent two days later after we had not received a response.
We are sorry if these emails did not reach you as expected and we would encourage you to check your spam or junk folder in case they were filtered there. If you would like to discuss this further or if you have any outstanding questions about your order, please do not hesitate to contact us at hello@e-surgery.com and we will be happy to help.
We hope you are feeling better soon.
Kind regards,
Bradley
The e-Surgery Team
Quick service all round!
Had a tooth infection and getting help was fast , the process was easy, the delivery was speedy and this company also sent me email after treatment to ask about my wellbeing.. will be definitely be using again and thank you
June 25, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Levette,
We're so pleased to hear that getting help for your tooth infection was fast and easy, and that delivery was speedy. We're also glad our follow-up email was appreciated. We look forward to assisting you again.
Kind regards,
Bradley
The e-Surgery Team
Incredible service that literally saved…
Incredible service that literally saved me from pain and suffering until I could get dental appointment.
July 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Fiona,
We're so glad our service could provide you with relief from pain and suffering until you could get your dental appointment. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
Brilliant from start to finish
Brilliant from start to finish.
Easy to put my details in, emailed me about any changes that needed to be made or any additional information and medication was sent out quickly. Would definitely recommend
June 22, 2026
Reply from e-Surgery & EVARO
Hi Kevin,
We're happy to hear you found the process brilliant from start to finish. We're glad our communication regarding changes and additional information was helpful, and that your medication was sent out quickly. Thank you for your recommendation!
Kind regards,
Bradley
The e-Surgery Team
They needed so much medical information…
They needed so much medical information before they let me buy my purchase, and it turned up next day.
July 5, 2026
Reply from e-Surgery & EVARO
Hi Jane,
We're happy to hear that your purchase arrived so quickly! We appreciate your understanding regarding the necessary medical information; it helps us ensure everyone's safety.
Kind regards,
Bradley
The e-Surgery Team
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