Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Kwells 300mcg 12 Tablets (Hyoscine Hydrobromide)
Absolute top class customer service!!
Absolute top class customer service, I ordered my hair tablets Friday around 5pm and accidentally clicked a wrong option so my order was put on hold and I was contacted immediately and I explained I’d made a mistake and they straight away sorted it and took the hold off my order and I received it this morning. Will be ordering any tablets needed now going forward from here, fantastic customer support and a quick and easy service!
February 21, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We are thrilled to hear about your positive experience. It's wonderful to know that our customer service team was able to quickly resolve the issue with your order. We strive to provide our customers with a seamless and efficient experience, and we're delighted that you found our service to be fantastic. We appreciate your kind words and look forward to serving you again in the future.
Kym at e-surgery
Brilliant service tablets arrived…
Brilliant service tablets arrived really quick helped me no end with my toothache
February 22, 2025
Reply from e-Surgery & EVARO
Hello,
We're so glad to hear that you had a positive experience with our service. We appreciate your kind words about our quick delivery and helpful staff. We're always striving to provide the best possible service to our customers.
Kym at e-surgery
My husband was in hospital with heart…
My husband was in hospital with heart problems and I just didn’t have time to go to the doctor, tablets came next day and I was so relieved
February 12, 2025
Reply from e-Surgery & EVARO
Hello,
We understand how stressful it must have been to juggle your husband's hospital stay and your own health needs. We're glad our service could provide you with the medication you needed quickly, offering some relief during a challenging time.
Kym at e-surgery
I found it easy to use quick easy…
I found it easy to use quick easy response got my issues sorted and tablets with me with two days thankyou
February 9, 2025
Reply from e-Surgery & EVARO
Hello,
We're thrilled to hear you had a positive experience! It's wonderful to know you found our service easy to use and that your issues were resolved quickly. We appreciate your kind words and are glad we could help.
kym at e-surgery
Brilliant!
Absolutely superb service. Answered a few questions on my minor condition and received the tablets required the next day at minimal cost.
February 6, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad we could assist you with your needs.
Kym at e-surgery
Quick and intuitive experience ordering…
Quick and intuitive experience ordering my tablets. Best online pharmacy I have used so far!
January 8, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide a seamless and user-friendly platform for our customers. Thank you for choosing us and for your feedback.
Kieran at e-surgery
One start because they’re not being honest
Order #ES-1096807. Put in an order for a private prescription last Thursday (09/01/2024) with 48hr tracking. Estimated delivery was 12-13 January. When I checked my order on 13th January the status was still as “processing”. After querying this through the chat service Hannah assured me the postage would be refunded and the order would be fast tracked to be sent out with 24hr tracking as a goodwill gesture. I was relived to hear this. However, first thing on the morning of 14th received an email that my order had been refunded!! Back onto the chat and Patrizha assured me the order had not been cancelled and will be processed that day but after checking his morning it’s still saying “processing”. I’m not really sure I want to bother chasing it up again as seem to be wasting my time. They don’t seem to give a rats arse what’s happening with my order. I wouldn’t mind but how am I meant to maintain continuity of my treatment if they let me down like this? I’ve lost all confidence in their service and having to source another supplier. Such a shame as I’d been using this service since July last year but their treatment of me is ridiculous. They obviously don’t value my loyalty or custom.
January 13, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Yasmin,
I sincerely apologise for your frustrating experience with your order. I understand how concerning it is when there are delays, and I want to explain what happened.
We experienced unexpected supply issues with what you particularly ordered. While our supplier had repeatedly assured us of incoming deliveries, they unfortunately failed to deliver as promised. We should have communicated this situation to you more clearly and earlier, rather than leaving you to chase updates.
When we finally confirmed there would be no immediate delivery, we sent an email offering either a full refund or an alternative option. As requested, we processed your refund.
I want to let you know that what you requested is now back in stock.
We truly value your loyalty since July 2023, and we are very sorry to have let you down on this occasion. If you wouldd like to give us another chance, please contact us at 01603 931600 or hello@e-surgery.com, and we can place a new order for you.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Excellent service
Excellent service. I have a dental infection which I have had before so knew all the symptoms and my dentist closed and I wasn't able to get into an NHS dental practice locally. So was in desperate need of some antibiotics. I filled in the online form and the tablets were delivered within a day or two by royal mail!
Definitely would recommend and will use again.
January 13, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave feedback for us. We are glad to hear you find our service quick and easy. We can't wait to welcome you back in the future!
Hannah at e-Surgery
Not very timely with orders could have…
Not very timely with orders could have shipped out on the Friday of delivery but didn't despite urgency tablets were needed
The delivery came on the Sunday which was thanks to royal mail.If you need urgency try Dr fox it's cheaper too
December 27, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello Claudia,
I sincerely apologise for the delay in dispatching your order. This is not the level of service we aim to provide. The period between Christmas and New Year did cause some delays in our processing times, but we understand this does not make the wait any less concerning for you.
As a gesture of goodwill, I have processed a full refund of your shipping costs. While we are grateful that Royal Mail delivered on Sunday, we acknowledge that the initial delay was on our end.
We take feedback like yours seriously and are working to improve our service during busy periods. Thank you for bringing this to our attention, and we appreciate your understanding regarding the holiday season delays.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
I was hesitant after reading the bad…
I was hesitant after reading the bad reviews but the abscess on my gum was becoming so painful that with it being a weekend I had no option but to try and buy some antibiotics. Got to say that the whole process was easy and fast (though expensive but hey...I was in a lot of pain) and they kept me updated about the delivery all the way through. I ordered on the Saturday and the tablets were dispatched that day, the only thing that spoilt an otherwise perfect transaction was that Royal Mail delivered a day late for reasons I will obviously never know other than that they're a horrendously useless company. E Surgery were however excellent and I wouldn't hesitate to use them again.
December 14, 2024
Unprompted review
Shocking company
Never been one to write a review but I think this company is disgusting. And nothing but money grabbing. As someone who had suffered with fertility issues for quite some time I thought I would take things into my own hands and medicate for myself instead of the nhs. Only for this company to stop supplying me with the medication half way through the treatment. This issue could have been resolved if they was to pre warn me they would be stopping it instead of putting my order on hold and telling me the day I was supposed to be Starting my course of tablets
November 25, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello Taylor,
We sincerely apologise for the distress and inconvenience you experienced during your treatment. We understand how challenging fertility issues can be, and we recognise the importance of consistent medication supply during such a sensitive medical journey.
As an online pharmacy, our primary goal is to work collaboratively with healthcare providers to support patient care. In this instance, we requested proof of your previous prescription to ensure we were following appropriate medical protocols. When you requested a refund instead of providing the documentation, we processed it as per your request.
We want to emphasise that we are committed to helping you continue your treatment. If you are able to provide a proof of prescription from your usual healthcare provider or a letter of recommendation, we would be more than happy to resume supplying your medication. Our aim is not to interrupt your treatment but to ensure we are following responsible medical dispensing practices.
We understand your frustration and apologise for any additional stress this may have caused. Our team is ready to assist you in moving forward and supporting your healthcare needs.
Please contact our customer support team with the required documentation by emailing us at hello@e-surgery.com, and we will be glad to help you continue your treatment.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
I’ve applied many times for anti…
I’ve applied many times for anti biotics and keep getting told it must be 12 weeks between supply and each time the twelve weeks is being counted from the last refusal and not the last time supplied.
November 15, 2024
Reply from e-Surgery & EVARO
Hello John,
We understand your frustration regarding the antibiotic prescription process. Our policy of allowing 12 weeks between antibiotic supplies is designed to help prevent antibiotic resistance, which is a critical public health concern.
As you stated that you were requesting this medication for the same infection, we recommend scheduling a face-to-face appointment with your usual GP or visiting a walk-in centre. A direct medical assessment will allow healthcare professionals to thoroughly examine your current symptoms, determine the most appropriate treatment, investigate potential underlying causes of recurrent infections, and provide personalised medical advice.
Our guidelines aim to ensure your long-term health and prevent the development of antibiotic-resistant bacteria. We want to help you receive the most effective care possible while also protecting broader public health interests.
If you need assistance finding a GP or walk-in centre, please do not hesitate to contact our patient support team. Or if you have any further questions please feel free to call us on 01603 931600 or email us at hello@e-surgery.com. We are here to support you in managing your health effectively.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Excellent Service
Ordering from couldn't be easier and safety measures to ensure you are who you say you are and that you have ordered the correct medication are excellent . Tablets arrive very promptly very impressed service
November 7, 2024
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to use and review our service, we're pleased to hear you had a positive experience!
Kymberlie at e-Surgery
I order for antibiotic for 5 day one…
I order for antibiotic for 5 day one day per 3 tablet they take from me 22 pound send me only 6 tablets in the picture they show me one box.i don't want back that medication .can I return when I say e surgery sale talking to me no more refund.u should take if don't know showing with one box and 5 day I am not complaint but only 6 tablet they are selling gold or what?
October 24, 2024
Unprompted review
Amazing service
Amazing service. I frequently am told that my specific blood pressure tablets are not available on the NHS. (I need white tablets due to an artificial colouring allergy). Every month it is a nightmare to try and get white tablets. After being told, last week, that the pharmacy couldn't get any, despite me giving them 5 different suppliers names, I resorted to an Internet search. e-surgery were brilliant as their online form asked if I needed a specific brand. They are the only online pharmacy that does this, in my experience. Two days later I got my white tablets. Fantastic service which I will certainly use again to save the stress of trying to get them through the NHS.
October 15, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thanks for choosing to order your medication online with us, we really appreciate your feedback and hope you'd consider us again in future!
Kymberlie at e-Surgery
£39 for 9 tablets wot a con
£39 for 9 tablets wot a con . And it didn't even get rid of my ear infection. Never use them again
September 20, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello Terrence,
Thank you for your feedback and I am sorry to hear that you were not satisfied with your experience. We understand your concerns about the effectiveness of the treatment.
We would like to clarify a few important points. Our service is only licensed to issue the treatment that you have ordered for dental infections, which you confirmed you were experiencing during your health consultation. The 9-tablet course is the recommended treatment duration for dental infections, as per medical guidelines.
We want to emphasize that our medication is not intended to treat ear infections, as these are different conditions requiring different treatments/courses. If you are experiencing an ear infection, we strongly advise you to consult your GP or call NHS 111 for appropriate diagnosis and treatment. They will be able to provide the correct care for an ear infection.
If you have any further questions please feel free to call us on 01603 931600 or email us at hello@e-surgery.com.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
quick and simple to use.
quick and simple to use.
migraine tablets worked. (sumatriptan)
Arrived next day.
August 15, 2024
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave feedback for us. We are glad to hear you find our service quick and easy.
Kymberlie at e-Surgery
The company sent me the exact tablets I…
The company sent me the exact tablets I requested, making sure first of all they were suitable for me and sent them very quickly. Very efficient.
June 26, 2024
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to use and review our service, we're pleased to hear you had a positive experience!
Kymberlie at e-Surgery
I needed help with a urine infection…
I needed help with a urine infection and doctors are a six week wait so tried e pharmacy I know you pay more but I was so grateful as tablets are also delivered so didn’t need to go anywhere in the pain I was in
June 15, 2024
Waste of time
Waste of time. Took payment for my tablets yesterday. Answered all the questions they requested. Only to have my order cancelled because they wanted proof of prescriptions ect. Never had a problem before I always order the same thing. Worst company to deal with. Rubbish customer service. Wasted my time. I'll now have the weekend without my tablets. Save yourself time and go elsewhere.
June 14, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to review our service and I am sorry to hear that we were unable to provide treatment on this occasion.
Unfortunately, I am unable to find a recent order placed under this name. Please give us a call on 01603 931600 or email us at hello@e-surgery.com with your order number and the patients full name and date of birth so that we can take a look into this.
Many thanks,
Bradley
e-Surgery Customer Service Team Lead
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