e-Surgery & EVARO Reviews 

11,846
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,726 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the straightforward online consultation process that makes acquiring necessary prescription treatments remarkably simple and stress-free. Many consumers also deeply appreciate the prompt medical evaluations, thorough health questionnaires, and professional guidance provided continuously throughout the entire ordering journey. However, some customers also noted occasional delivery delays involving external postal services or unexpected order holds during the identity verification stage. A few reviewers experienced frustrating setbacks when their medical requests required additional photo proofs or faced temporary shipping complications before final dispatch.

What people talk about most

Service

People report high satisfaction with the service, praising the quick response times, easy questionnaire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Order

Consumers find order to be positive, highlighting a smooth online consultation and a very straightforward... See more

User experience

Users describe positive interactions with user experience, highlighting the super quick and easy ordering... See more

Product

Customers had positive experiences with product, frequently highlighting fast next-day delivery and discreet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more

Company replied

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. STD Clinic
  6. Women's Health Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(11,846)

4,741 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Urinary Tract Infection Treatment

Rated 5 out of 5 stars

Needed some medication for a dental…

Needed some medication for a dental infection and contacted e-surgery who promptly prescribed what I needed after a thorough questionnaire that I needed to answer.
Package arrived quickly so I could start the tablets and get relief for the problem.
Very good service throughout.
Their advice was helpful and the follow-up very thoughtful.
Thank you e-surgery. 👍

June 1, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Pauline,

We are so pleased our service could provide prompt relief for your dental infection. It's wonderful to know our thorough process and helpful advice made a difference. Thank you for your kind words.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Quick easy service

Quick easy service. I was in a lot of pain from tooth infection and couldn’t get into dentist. This company saved me, by getting antibiotics to me within 24hrs.

June 4, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Anthea,

We are so glad we could provide quick, easy service and help you get the antibiotics you needed during a painful time. Thank you for your kind words!

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

Pen doesn't work keeps jamming

Switched suppliers after 9 months of treatment, big mistake. Pen has been iffy from start. Went to administer 3rd dose pen jammed then after removing medication came out so I lost my dose. Customer service not interested had me jumping through hoops, sending photos, then videos. Then said to send pen back which meant I'm missing dose now.

May 31, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Nicola,

Thank you for taking the time to leave a review and we are sorry to hear about your experience.

We want to assure you that we have taken your concerns seriously and have been doing everything we can to resolve this for you. Having reviewed the video you sent, we were unfortunately unable to fully identify the cause of the issue remotely, which is why we have asked you to return the pen so that our team can carry out a thorough investigation in person. We appreciate that this is frustrating when it means a delay to your treatment and we are truly sorry for that inconvenience.

We want to be transparent about why we are unable to issue an immediate replacement. As a regulated pharmacy, we have a responsibility to ensure that medications are dispensed appropriately and in the correct quantities. Sending out a replacement before investigating the original pen would not be in line with our regulatory obligations, and we hope you can understand that this process exists to protect all of our patients.

We will ensure your returned pen is reviewed as a priority and we will be in touch as soon as possible.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient. So much better than having to wait a week to see or speak to a doctor. Questions asked were exactly what the doctor at the surgery would ask. Comfort therefore in diagnosis and treatment. Definitely will use esurgery again

June 1, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Deborah,

We're delighted to hear that you found our service fast and efficient, and that our questions provided comfort in your diagnosis and treatment. We appreciate your kind words and look forward to assisting you again.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Medication reasssutance

Needed some standby antibiotics for travelling on a tour abroad as I am prone to UTI’s and need prompt treatment. Was able to purchase medication which thankfully I didn’t need but it gave me enormous peace of mind - thank you

May 19, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We are so glad we could provide peace of mind for your travels! Knowing you felt prepared is wonderful to hear. Thank you for your kind words.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

Mounjaro pen is faulty

Mounjaro pen is faulty, rang and emailed twice, no reply or resolution offered. Sent videos and photos of the problem and am being ignored.

And now I’ve been asked to jump through hoops with another video further delaying treatment. It’s not a short video that’s been asked for and have to return at my expense.

1. Identity Verification
• Begin video by clearly showing your face
• State your full name and order number
• Keep your face visible for at least 5 seconds
2. Medication Authentication
• Show the original manufacturer's medication box we supplied
• Clearly display the batch number label on the box
• Hold the box steady for 10 seconds so batch number is fully readable
3. Pen Inspection
• Display the medication pen in question
• Show the pen's label and any identifying numbers
• Demonstrate the current medication level by showing the vial window clearly for 10 seconds (do not obstruct the view)
• Show the dose counter window
• Rotate the pen slowly to show all sides and any visible medication remaining
4. Needle Attachment
• Show a new, unused needle in its sealed packaging first
• Attach the needle to the pen following proper procedure
• Remove both outer and inner needle caps
• Demonstrate that the needle is properly secured and straight
5. Dose Preparation
• Turn the dose selector to dial exactly 1 unit
• Show the dose counter window clearly displaying "1"
• Confirm the pen has clicked into the correct position (audio should be audible)
6. Test Injection ONLY if you are completely confident the pen is not working:
• Inject into the air (never into your body)
• Press the injection button fully and hold for 10 seconds
• Keep both the needle tip and injection button visible in frame during injection
7. Post-Test Verification
• Immediately show the dose counter after the test injection
• Display the vial window to show whether medication was dispensed or not
• Show the needle tip for any visible medication

May 31, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Carmen,

Thank you for your review and we are sorry to hear that you are experiencing difficulties with your Mounjaro pen.

We want to reassure you that your case has not been ignored. We have been in contact and have requested a short video of the issue so that our pharmacist team can review this and work towards a resolution for you. Unfortunately without this we are unable to assess the fault or offer appropriate next steps.

We understand this may feel like an additional step, however it is a necessary part of our process to ensure we can help you as effectively as possible.

If you are able to send the video across, please do not hesitate to get in touch and we will ensure this is reviewed by our pharmacist team as a priority.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

It was a godsend as I was suffering…

It was a godsend as I was suffering with a tooth infection with the bank holiday coming up there was no way to get to my dentist in time it was such a relief that you were there to help me

June 2, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Lesley,

We're so glad we could assist you with your tooth infection, especially with the bank holiday approaching. It's wonderful to know we were there to help when you needed us most. Thank you for your kind words.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very quick & easy to order after the online consultation. Lifesaver for getting me antibiotics for a tooth infection which has thankfully cleared up. Thank god these services are available as trying to get a dental appointment was “painful” itself.

May 21, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Amanda,

We're happy to hear our service was quick and easy for you, especially in helping with your tooth infection. We appreciate your feedback on the challenges of getting dental appointments and are glad our service could be a lifesaver. Thank you for sharing your experience.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Very easy to do the assessment

Very easy to do the assessment, delivery was swift and found the correct treatment without the hassle of trying to see a doctor

May 20, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Amanda,

We're happy to hear your assessment was easy, delivery was swift, and you found the correct treatment without hassle. We appreciate your feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Needed antibiotics for a dental…

Needed antibiotics for a dental infection and couldn't get a quick dentist appointment. Got Amoxicillin from e-surgery. Order process was simple and tablets delivered the next day

May 23, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Karl,

We're glad we could assist you with your dental infection when a quick dentist appointment wasn't available. We appreciate your positive feedback on our service.

Kind regards,

Bradley
The e-Surgery Team

Rated 4 out of 5 stars

Quick delivery easy to use on line…

Quick delivery easy to use on line experience professional throughout few questions to answer about reason needing medication be honest and you will receive good advise/treatment plan. Would recommend I would happil consult and buy again .

May 18, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi William,

We're happy to hear you found our online experience easy to use and professional. We appreciate your recommendation and look forward to assisting you again.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

I had a tooth at the back upper left…

I had a tooth at the back upper left that was painful if any pressure was put on it and I guessed correctly that there was infection and an abscess so I went online as much cheaper and more convenient than visiting the dentist and e-Surgery popped up so I checked on Trustpilot and they had excellent reviews so I put in my symptoms and they diagnosed me and prescribed a course of antibiotics which I paid for then and there and they arrived the next day - I took them - and my tooth is not painful any more and seems to be healed. Excellent, swift service! I gave them the name of my GP as well.

May 11, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Alice,

We are so pleased to hear about your positive experience and that our swift service helped resolve your discomfort. Thank you for sharing your feedback; it means a great deal to us.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

They have made treatment pricing very misleading

Well, at first I was very happy with the service, however they have made treatment pricing very misleading. When I first created the subscription, it told me it would be £139 per month (which I have screenshots of), and even right now in my account it says that price monthly. I was really happy with that price and planned on staying with e-Surgery for my monthly prescriptions long term. However, they placed my subscription "on hold" and forced me to create a entirely new order for £179! Why does it still say on my account £139 monthly but you force me to pay more? Extremely misleading for customers, and a sneaky tactic to take more money from people without giving them any sort of notification or warning that the prices will be increasing. The worst part is, after raising this with customer service, they couldn't have cared any less and cancelled my subscription without offering me any sort of solution for the incorrect pricing displayed. For this reason, I cannot recommend e-Surgery to anyone looking for a reliable monthly treatment plan at a stable cost. They will increase and force you to pay more without explaining why or giving you any warning that only the first month is £139. Literally all it says is "prices change with dosage increases". I did not increase my dose, I stayed at the same dose and yet they still tried to force me to pay more.

Edit in response to your reply: I did contact customer service about this already, who could not have cared less and told me there's nothing they can do. You are publicly telling me something completely differently than what your customer service team tells me.

May 21, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Sophie,

Thank you for your review and we are sorry to hear you have had this experience. We take concerns around pricing transparency very seriously and we want to address this as fully as we can.

We do want to provide some context around how our subscription pricing works. During the order process we do clearly state that subscriptions are priced as “monthly (prices change with dosage)”, and when renewing an order patients are always presented with the total cost before any payment is taken. We do this deliberately so that patients can make an informed decision about whether they wish to continue before committing to a payment. We would never automatically charge a higher amount without giving you the opportunity to review this first.

In most cases where a price difference is seen between orders, this is due to a dosage change. However, if you are telling us that your dose did not change and you were still presented with a higher price, then this is something we absolutely want to look into for you as this would not be right.

Unfortunately we have been unable to locate your order based on the details available to us here, so we are not able to investigate this fully at this stage. We would really encourage you to get in touch with us directly so we can look into this properly for you:

Email - hello@e-surgery.com
Phone - 01603 931600

Please have your order number to hand when you contact us as this will help us locate your account quickly and get to the bottom of this for you.

We are sorry again for the frustration this has caused and we hope to hear from you soon so we can resolve this.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Amazing service

Amazing service, I got the antibiotics for my tooth infection on a next day delivery as my appointment wasn't for 2 weeks . So an INCREDIBLE SERVICE, I HIGHLY RECOMMEND THEM X

May 21, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're so happy our service helped manage your tooth infection while you waited for your appointment. We appreciate your recommendation and are glad we could assist you.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Fast deliver

Fast deliver , staff messages was fast and quickly responded! I will definitely use it again when in pain of infection around weekend when it’s impossible to get to GP !

May 4, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Ka,

We're so glad our fast delivery and responsive staff could help when you needed us most. We appreciate your kind words!

Kind regards,

Bradley
The e-Surgery Team

Rated 4 out of 5 stars

Helpful treatment idea because getting…

Helpful treatment idea because getting in at a dentist here is almost impossible

May 15, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We are glad our treatment idea was helpful. We appreciate your positive feedback.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

e-Surgery are brilliant

You always get the right treatment and advice from them... not matter what it is they are quick, clear and helpful. The delivery was QUICK and the treatment was very reasonable (I would have paid double just for the time and hassle saved in trying to get a GPs appointment). Highly recommended serive.

April 29, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Dan,

We're delighted to hear you consistently receive the right treatment and advice from us. We appreciate your kind words about our quick, clear, and helpful service, and we're glad we could save you time and hassle. Thank you for your strong recommendation!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Great service,asked all right…

Great service,asked all right questions,ensuring I got correct treatment . As it being a bank holiday,I needed emergency fast treatment. Medication arrived the following day, and cleared up my infection fast . Will definately use again if it will save time trying to get a gp appointment!!

May 11, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Michelle,

We're happy to hear our service met your needs, especially during the bank holiday. We're glad the questions ensured you received the correct treatment and that it worked quickly. We appreciate your intention to use our service again.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

So pleased with the ease and speed it…

So pleased with the ease and speed it was to get antibiotics for a urine infection. My doctors couldn’t give me an appointment and I would have had to wait at least a week.
Absolutely amazing.

May 1, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Anne,

We're happy to hear that you found our service easy and fast when you needed antibiotics for your infection. We appreciate you highlighting the convenience we offer when timely appointments are unavailable. Thank you for your amazing feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Needed emergency antibiotics for a…

Needed emergency antibiotics for a tooth infection 2 days before trip when unable to get medical appointment. Arrived promptly and was pain free after course. Always a worry purchasing off Internet but I did read the reviews and felt I was making a safe purchase. Thank you!

April 29, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Jacqui,

We're happy to hear that the medication provided quick relief from your tooth infection before your trip. We appreciate you trusting our service and are glad you felt secure with your purchase after reading the reviews. Thank you for your feedback!

Kind regards,

Bradley
The e-Surgery Team

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