The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Review summary
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
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Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
Company replied
Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Value Health Blood Pressure Monitor
Very quick delivery
Very quick delivery. Medicine did the job and cleared up the infection.
Questions are easy to answer, just about your health
August 25, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear about your quick delivery and that the medicine was effective. We appreciate you mentioning that our health questions were easy to answer. Thank you!
Tara at e-Surgery
Horrible customer service
I don’t know how to start! I am so surprised how this company has no professionalism. Is this a scam? My order ES-1453675#SUB#1 was paid but never arrived. Despite repeated attempts over several days to get an update, I have received no clear response, and I am now deeply concerned about whether my order will even arrive.
I have contacted their team multiple times through chat, email, and phone. Unfortunately, my experience has been extremely disappointing. Not only have my emails gone unanswered, but when I finally managed to reach someone on the phone, the customer service was unhelpful and outright rude, even hanging up on me.
This is completely unacceptable. I am in the middle of treatment, and this medication is important for my health. The lack of communication and professionalism has left me anxious, stressed, and extremely dissatisfied with your service.
I want a refund immediately and also please cancel my subscription with you!
September 1, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Juliana,
Thank you for your review, and I am sorry for the negative experience you have had. We are currently experiencing an increased demand from patients following recent news regarding weight loss injectables, which has impacted our ability to respond to emails and chats as promptly as we normally would. I apologise for any inconvenience this has caused.
As requested, we have processed a refund for your order, and it can take 3-5 days for the funds to be made available in your account, depending on your card provider. We have also cancelled your subscription with us.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Placed an order a week ago and have…
Placed an order a week ago and have since heard absolutely nothing. While I appreciate you are in high demand and very busy it is simply unacceptable to take over £100 and leave your customers with no information other than a blazé post on facebook. People are relying on you for their health and wellbeing and this is not ok. You also do not respond to phone calls, emails or facebook messages . If you are unable to provide a service please do not take people’s hard earned money in the first place.
My order number is es-1453764 and I am now requesting you either give me an update on my order or a full refund.
August 23, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Hannah,
Thank you for your review. We sincerely apologise for the lack of communication and the delay with your order.
Due to recent news regarding weight loss injectable pricing, we have experienced a significant increase in emails, live chats, and phone calls, which has unfortunately affected our ability to respond and dispatch orders promptly.
I can confirm that your order is currently in the process of being dispensed and should be dispatched within the next couple of days. You will receive an email confirmation once it has been sent.
If you have any further questions or need assistance, please contact our customer service team at hello@e-surgery.com.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Let down & frustrated
⭐️ 1 Star – Absolutely Appalling Service
I am beyond furious with E-Surgery. I ordered a weight loss injection and have received NOTHING. Despite countless phone calls and emails, I’ve had zero communication back. It’s like the company has completely vanished once they’ve taken your money. This is disgusting customer service and a total disgrace — especially when dealing with something as important as people’s health. I feel scammed, ignored, and let down.
August 26, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Jack,
I am truly sorry for the frustration and inconvenience you have experienced. Due to an increased demand following recent news about weight loss injectables, our response times and processing have been delayed. We have communicated these delays on our website and through emails to inform our patients.
I can confirm that your order was dispatched yesterday, and we hope you receive it soon. If you have any further questions or need assistance, please feel free to contact our customer service team at hello@e-surgery.com.
Your health and satisfaction are our top priorities, and we appreciate your patience and understanding during this challenging time.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
2nd time ordering
I have just ordered my second months worth of a treatment that I need. Its been much easier getting tests done privately through companies such as Thriva & Numan and then coming to E Surgery to get the prescription required as opposed to waiting weeks for appointments and blood tests at my GP, then waiting for a referral to the endocrine department.
E Surgerys online forms have been straightforward and easy to use, my first order with them took a couple of days longer than I had hoped but Id ordered mid week so its possible the weekend delayed the process.
Overall, excellent service and would highly recommend.
August 25, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service has made managing your treatment more convenient. We appreciate your feedback regarding the delivery timeframe and are glad the online forms were straightforward for you. Thank you for recommending our service.
Kym at e-surgery.
Complete waste of time
After going through a lengthy consultation process. Sending and receiving emails . I was told I could not have the Treatment due to having Gallstones which I do not have and have never had. Yes they say they have refunded my card but have wasted my time. Why advertise a better value treatment (lower cost) if you are not will to accept clients already 4 months in to a treatment plan?
August 3, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your concerns, and we sincerely apologise for any frustration this situation has caused.
We completely understand how disappointing this must be, especially after going through our consultation process. Patient safety is our highest priority, which is why we have implemented checks of Summary Care Records to ensure we can safely prescribe treatments.
During our review, we identified a gallstones diagnosis on your medical records. We do mention in our consultation materials that this treatment is not suitable for patients with gallstones, as it's an important safety contraindication. Our Summary Care Record check revealed this diagnosis, which is why we were unable to proceed with the treatment.
If you believe this diagnosis is incorrect or outdated on your medical records, we'd recommend speaking with your GP to have your records updated. Once any medical record discrepancies are resolved, we'd be happy to reconsider your application.
We sincerely apologise for any time this has taken from your current treatment plan, and we're glad to confirm your refund has been processed.
Kind regards,
Hannah Customer Service at e-surgery
Reply from e-Surgery & EVARO
Hello,
We appreciate your positive feedback! We're happy to hear you found our service straightforward, good value, and that you experienced quick delivery.
Kym at e-surgery
Education of eating habits
I found that E surgery are very informative and good service with there product.Mounjaro gives you an education into your eating habits.It is helping me lose weight,brought down my blood pressure.I,m over the moon with the results.
July 20, 2025
Can I just im so pleased with the…
Can I just im so pleased with the service with you guys, ive just moved to a new property and all my gp records weren’t transferred over, i am asthmatic no one would help me my Gp or pharmacy wouldn’t help me I was running out of my inhaler, and I couldn’t get any, then I found u guys online and found I could get one online I am so pleased thank you guys for your help idk what I would of done!!! NHS service towards me was shocking and my health was being affected bc of them! I can’t be so thankful enough E-Surgery thank you so much!!!!✨⭐️⭐️⭐️
July 25, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're so pleased we could assist you during this difficult time. It's great to know that we were able to help when you needed your inhaler. We appreciate your kind words and are grateful for your feedback.
Kym at e-surgery
Unprofessional, and disappointing.
I submitted a valid order to e-Surgery with recent bloodwork showing thyroid levels that many medical professionals would class as sub-optimal. I completed their consultation honestly, expecting at least a decision or some basic communication.
Instead? Nothing. No follow-up, no explanation — just a silent refund and a closed door. Not even the courtesy of a message to say why.
This isn’t a proper healthcare service. It’s a glorified vending machine with a reject button. If your case doesn’t fit neatly into their rigid checklist, they won’t treat you like a person — they’ll just bin you.
If you’re trying to take control of your health (especially when the NHS won’t listen), steer clear of these cowboys. Wasted time, wasted effort, and a total lack of human decency.
And please save your pandering, corporate, fake empathy trash reply.
July 18, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Vinny,
Thank you for taking the time to review our service and I am very sorry to hear of your experience.
I would like to look further into this for you to see what went wrong. Unfortunately I am unable to locate an order with the details provided for this review.
Could you please send your order number or the patients full name and date of birth to our email address hello@e-surgery.com and we will look into this as soon as possible?
Many thanks in advance for your help.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Reply from e-Surgery & EVARO
Hello,
We are happy to hear that our information was helpful. Thank you for your positive feedback!
Kieran at e-surgery
Great service quick delivery amazing…
Great service quick delivery amazing value. I only use e surgery now.
June 26, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you had a great experience with our service, quick delivery, and amazing value. We appreciate you choosing us!
Kieran at e-surgery
Basically a lifeline
Basically a lifeline. My relatively low level of medication had broken down between our health centre and pharmacy. I was able to obtain a reserve of medication and professional support with comfort and ease. Excellent service and swift delivery. Cannot recommend enough.
June 22, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that we could provide essential support during a difficult time with your medication. It's great to know you found our service helpful and the delivery swift. Thank you for your recommendation!
Tara at e-Surgery.
Service was quick and easy
Service was quick and easy, delivered on time and even asked how my husband got on with the medication he purchased and offered for him to get in touch should he have any questions regarding not only the medication purchased but if he would like to discuss any other health issue.. Would definitely purchase from them again.. More caring than our actual GP.
June 21, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service was quick and easy for you. We appreciate your kind words regarding our team's follow-up and concern for your husband's well-being. We're glad you found our care attentive.
Tara at e-Surgery.
No problems and good value
June 19, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you had a good experience. Thank you for your positive feedback!
Tara at e-Surgery
Really good service
Really good service. Speed of order delivery and value. Cannot fault them.
May 23, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to use and review our service, we're pleased to hear you had a positive experience!
Many thanks,
Hannah Customer Service at e-surgery
Easy to order super fast delivery every…
Easy to order super fast delivery every time I order always the next day. And unbeatable prices far cheaper than any company. High quality and value well packed perfect company to deal with. Would never use any other company regards colin brown
May 25, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you find our ordering process easy and our delivery fast! It's great to know that you appreciate our prices, quality, and packaging.
We appreciate your positive feedback.
Many thanks,
Hannah Customer Service at e-surgery
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave us a 5* review! We hope you had a great experience with our service and hope welcome you back in the future.
Kieran at e-surgery
I have been on lisinopril for ten years…
I have been on lisinopril for ten years for high blood pressure. I had a repeat prescription with this company until they made the dangerous and reckless decision to suddenly halt my prescription. This class of medication is extremly dangerous to suddenly quit. The worst thing is they ask me for a gp review for EACH order of the same medication. If i have to go to the gp each time this service is completely rudendant. This company refuses me medication i NEED to stay alive .Now i have to wait 4 weaks until i can get a gp appointment ( the single purpose of this service )with dangerously high blood pressure at risk of stroke heart attack and kidney damage. DO NOT use this company for anything other than over the counter medication and even for that they are overpriced. Which leaves no real reason to use this company especially when there are other services that offer the same thing without the nonsense
May 5, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for sharing your concerns about your lisinopril prescription experience. I sincerely apologise for the distress this situation has caused you.
Patient safety is our highest priority, which is why we require annual medication reviews—this is standard medical practice to ensure ongoing treatments remain appropriate and effective. While we understand this can be frustrating, these reviews are essential for safe prescribing.
I recognise the serious nature of blood pressure medication and how concerning an interruption in treatment can be. Our service is designed to complement, not replace, GP care for chronic conditions like hypertension. This distinction is outlined in our terms and conditions.
If are needing an emergency supply of medication, your local pharmacy or the NHS111 service should be able to help with until your GP appointment.
Kind regards,
Hannah Customer Service at e-surgery
Reply from e-Surgery & EVARO
Hello,
Thank you for your positive feedback! We're happy to hear you were satisfied with our service and value.
Tara at e-Surgery
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