e-Surgery & EVARO Reviews 

11,865
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,726 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the straightforward online consultation process that makes acquiring necessary prescription treatments remarkably simple and stress-free. Many consumers also deeply appreciate the prompt medical evaluations, thorough health questionnaires, and professional guidance provided continuously throughout the entire ordering journey. However, some customers also noted occasional delivery delays involving external postal services or unexpected order holds during the identity verification stage. A few reviewers experienced frustrating setbacks when their medical requests required additional photo proofs or faced temporary shipping complications before final dispatch.

What people talk about most

Service

People report high satisfaction with the service, praising the quick response times, easy questionnaire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Order

Consumers find order to be positive, highlighting a smooth online consultation and a very straightforward... See more

User experience

Users describe positive interactions with user experience, highlighting the super quick and easy ordering... See more

Product

Customers had positive experiences with product, frequently highlighting fast next-day delivery and discreet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more

Company replied

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. STD Clinic
  6. Women's Health Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(11,865)

4,762 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Durex Pleasure Me Condoms

Rated 5 out of 5 stars

Melatoninworks on me help me sleep and…

Melatoninworks on me help me sleep and i ordered duplicate order andvyou sent me money into my account in few days delivery fast very good well wrapped

June 1, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Maria,

We're so glad to hear that the melatonin helps you sleep and that your duplicate order was handled efficiently with a quick refund. We appreciate you highlighting our fast delivery and good packaging!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Excellent service and advice and the…

Excellent service and advice and the medication sorted me out when I couldn't get in to see my doctor, also they give you a follow up letter to download to give to your doctor. Quick delivery also.

June 29, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Pat,

We're so pleased to hear our service and advice were excellent and that the medication helped when you couldn't see your doctor. We're also glad the follow-up letter and quick delivery were beneficial.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Fast delevery helped me out well…

Fast delevery helped me out well recommend

June 29, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Thomas,

We appreciate your positive feedback! We're so happy our fast delivery helped you out well. Thank you for your recommendation!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Easy to use

Easy to use, quick delivery and got me out of a tight spot because boots couldn't fill my prescription for over a month so I was going to run out of medication. Their consultation process was simple and quick. All at a very reasonable price.

June 22, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Chris,

We're so glad to hear our service was easy to use and provided quick delivery, especially when you were in a difficult situation. We're happy our consultation process was simple and quick, and that you found our prices reasonable.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

No reply from your customer service…

No reply from your customer service regarding my email sent to you about me having not received my order from you that was placed 2 weeks ago

June 28, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We are very sorry to hear about the trouble you've had with your order and the lack of response. We understand your frustration and are looking into this immediately to resolve the issue.

I can see that a member of our team replied to your email this morning and that your order has now been packed and is ready for dispatch this evening.

I am very sorry for the delay in both dispatch and our response, however you can now expect to receive your order in the next couple of days.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Excellent

Excellent. Ordered antibiotics for a dental abscess. Ordered Tuesday night , they arrived Thursday afternoon, so can't complain , otherwise I would have to waited til next day to to try to get an emergency appointment with a dentist then pay for an emergency appointment as well as the antibiotics. So ordering these on line saved me a lot of hassle and stress. My daughter has used this site before for the same problem , so would use again. They also send information about your condition. Very helpful and professional. 👍 Hope this review will help someone else. If I had got my order in before 7pm they would probably have arrived earlier .june

June 16, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Marie,

We are so pleased to hear about your positive experience with our service, especially during a stressful time with a dental abscess. It's wonderful to know that we could provide a convenient and efficient solution, saving you the hassle and stress of an emergency dental visit. We are also glad that the information we provided about your condition was helpful. Your feedback is truly valuable, and we appreciate you sharing your experience to assist others. We are always working to ensure timely deliveries and comprehensive support for our customers.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

Anyone would think I was trying to buy…

Anyone would think I was trying to buy heroin! I’ve been asthmatic for 50 YEARS so understand my asthma better than anyone. I tried to order 2 Ventolin inhalers as I was running out of the 1 my doctor prescribed. My doctor has gone from prescribing 2 every month to 1 every 6 months. The problem with this is that my asthma hasn’t changed so obviously that’s not enough. I should be able to purchase these inhalers that KEEP ME ALIVE! When I need. My local hospital have agreed i should ALWAYS have 1 as an emergency reserve which I now don’t have because this company asked me soooo many questions which I answered then said I couldn’t have what I requested. I don’t think people who aren’t asthmatic and can breathe normally understand how utterly terrifying it is to not be able to breathe! Anyone would think I was trying to order something deadly! I’m fed up with these companies playing Russian roulette with my LIFE!!!!!!!!
Since leaving this review I have successfully with no issues at all purchased from CHEMIST DOCTOR. Thank you chemist doctor 🙏🏻🥰

June 27, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to share your experience, and we are truly sorry to hear how distressing this situation has been for you.

We completely understand how frightening it must feel to be without your emergency inhaler, and we want you to know that your safety and wellbeing is always our absolute priority.

We are sorry that we were unable to fulfil your request on this occasion. We want to be transparent that as a responsible prescribing service, our clinical team are required to follow strict guidelines regarding the quantity of medication that can be issued to a patient over a given period of time. These guidelines exist to ensure patient safety and are not a reflection of any doubt about your understanding of your own condition.

We were unable to locate your specific order using the details provided in your review, and we would very much like to look into this further for you and discuss what options may be available to you. We would kindly ask you to get in touch with us directly at hello@e-surgery.com or on 01603 931600 so that a member of our team can review your case personally and see how we can best support you.

We are genuinely sorry for the distress this has caused and we hope to hear from you soon so that we can work together to find the best solution for you.

Kind regards,

Bradley
The e-Surgery Team

Rated 3 out of 5 stars

Only 3 stars from me had my order on…

Only 3 stars from me had my order on hold over a week but never told me

June 26, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We are sorry your order was held up for so long without notification. We are reviewing our communication process to prevent this.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Very quick and easy to use service, especially for me as I’m not very good at technology ! Also, the delivery was very prompt ..

Fairly easy to use website Barry good delivery with full instructions, very easy thank you

June 25, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Annette,

We're happy you found our website easy to use and appreciated the good delivery with clear instructions. Thank you for your positive feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

I have used these for a few years

I have used these for a few years, suddenly they now wont prescribe me what I need. Very disappointed, will not be shopping there again.

June 25, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Eliza,

Thank you for taking the time to review our service and I am very sorry to hear that you have had a poor experience with us on this occasion.

Unfortunately I am unable to find a recent order placed under this name. Please contact us on 01603 931600 or email us at hello@e-surgery.com with your order number, we are happy to take a look into this.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Easy to order good price

Easy to order good price
Extremely quick delivery
Emailed me about slightly changing dose very professional & helpful

June 25, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Alison,

We're happy to hear you found it easy to order at a good price, and that delivery was extremely quick. We appreciate you finding our team professional and helpful.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

"Bradley – A Danger to Patient Safety

Order es-1835030#SUB#2

Let me be crystal clear: this review is not about money. I got my refund. This is about a man named Bradley who has no business being anywhere near patient safety.

Here are the cold, hard facts — and I mean cold, because my medicine sure as hell wasn't:

· My temperature-sensitive medicine was shipped with a pathetic 0.5kg ice pack. That ice pack would have melted on day one — before the package even reached the depot.
· The first delivery failed. The package was then dumped overnight in a sweltering — local post office with no climate control.
· The next day, on 28°C out it baked in a delivery van all morning and didn't reach me until 1pm.
· When I opened that box, the pen was warm to the touch. Not cool. Not room temperature. Warm. The medicine inside was degraded, ineffective, and unsafe to put in my body.

I called immediately. And who answered? Bradley.

Bradley — with absolute, jaw-dropping confidence — told me the medicine was "safe" and that 30°C was fine. onfidence — told me the medicine was "safe" and that 30°C was fine. Because on that day it was a sunny 28°C outside. But here's the kicker: every reader has to admit the van gets like a greenhouse in the heat. HE SAID IT HIMSELF medicine safe Below 30°C but with melted 0.5kg ice pack as it was dispatched on the 20th of May on the 21st it was exposed to temperatures it should never have & if it was delivered it would have been within the current guidelines of 1 off exposure . So he KNEW my medicine was cooking in a mobile oven untill 5pm & over night in sweltering tiny post office back into the baker van till 1pm on the 22nd of May 2026— and still had the audacity to tell me it was "fine. That is medically illiterate. That is dangerous misinformation. And frankly, it's negligent.

I asked for a refund. I asked for an exchange. I asked for anything. Bradley said no. Every single complaint I raised? Bounced straight back to Bradley. Nobody else reviewed my case. No supervisor. No escalation. Just Bradley, blocking every door, hiding behind his inbox like a coward.

Let me be honest: there are decent people who work at that pharmacy. But Bradley? Bradley is a liability. How he made it to manager is beyond me — and I say that with my full chest. He dismissed a genuine health risk like I was complaining about a late pizza.

I fought. I got my money back. But that doesn't undo the fact that this company let my medicine rot, lied to my face about its safety, and trapped me in a loop of Bradley's incompetence for weeks.

So here's my warning to anyone ordering from here:
Open your package the SECOND it arrives. Check the temperature. Check the product. And if something goes wrong? Don't expect Bradley to care. He won't. He'll gaslight you, stall you, and refuse to take responsibility until you're blue in the face.

This company needs to take a long, hard look at who they put in charge of customer safety. Because Bradley? He's not fit for the job. Full stop.

May 22, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to share your feedback, and I am glad to hear that your refund has been resolved.

I do want to address your concerns directly and transparently. We stand fully behind the advice and guidance provided by Bradley and our team throughout this process.

To clarify our position:

Your medication was delivered within the required 48 hour window
Your order was accompanied by an ice pack in line with our cold chain procedures
Our testing confirms that our ice packs maintain the required temperature range of 2°C to 8°C for the duration of the delivery window
The delivery was carried out in full accordance with current guidelines

On this basis, we are confident that the medication was safe and that the information provided to you was accurate and appropriate.

We do take all feedback seriously and we are sorry that you feel your experience was not handled to your satisfaction. However, we must respectfully advise that our decision remains final.

We also want to take this opportunity to note that the volume of contact regarding this matter is something we have taken note of, and we would kindly ask that any further communication remains respectful to our team.

We wish you all the best going forward.

Kind regards,
Hannah, Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

Fantastic help with a nasty dental infection.

Being someone who is terrified of dentists I had delayed visiting despite having a loose tooth for quite sometime. The gum became infected and painful making me feel really quite unwell. Unable to get a dentist appointment until the following week I was able to order some antibiotics to at least start addressing the infection and accompanying symptoms. I am very happy to say that the tooth is now gone along with the infection. Without this service I was contemplating the possibility of having to visit A and E as my symptoms worsened. Thank you so very much for the help and please don't be a scaredy cat like me, just go to the dentist!

June 13, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Carol,

We are truly glad to hear our service was able to provide timely assistance during a difficult situation. It's wonderful that we could help you address the infection and pain. Thank you for sharing your experience and valuable advice.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Good pricing and discounts offered…

Good pricing and discounts offered which helps me get great value for money. And the delivery is very fast, the process is frictionless.

June 20, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're so happy to hear you found our pricing and discounts offer great value and that our delivery was fast and frictionless. Thank you for your feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Easy process, polite, professional and fast!

Easy process, all staff were polite and informative. My order was put on a temporary hold as the NHS data was incorrect, I've never discontinued my asthma inhalers but the NHS data had incorrectly put that I had discontinued them, I sent proof that my GP approves my inhalers every month from my pharmacy app, after that hiccup which wasn't the pharmacy's fault it all went through smoothly. Very quick delivery after approval, thumbs up from me. Thank you, I will use you again and recommend you to friends and family.

June 19, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Niki,

We are so pleased to hear about your positive experience with us! We appreciate you highlighting our staff's politeness and helpfulness. We are glad that the temporary hold due to the NHS data discrepancy was resolved smoothly and that you received your order quickly. Thank you for your kind words and recommendation; we look forward to serving you again.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

The company checked that my symptoms…

The company checked that my symptoms matched the medication that IO had asked for, which gave me assurance that they were not another medical bucket shop, but a genuinely professional business that I can trust

June 19, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're happy to hear our thorough checks provided you with assurance and trust in our professional service. Thank you for your positive feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Very efficient and professional…

Very efficient and professional services which helped me to achieve my weight loss goal with many thanks

June 19, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Omer,

We are so pleased our efficient and professional services helped you achieve your weight loss goals. Thank you for sharing your positive experience!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Great when 111 wanted me to do a 3 hr…

Great when 111 wanted me to do a 3 hr round trip to a dentist to prescribe antibiotics whilst on holiday! They were no help at all 111 our NHS system is falling apart. E surgery & Evaro were great. Fast delivery. Exceptional. -still I believe this is what our NHS is coming too where we have to pay when exempt. Unfortunately very sad for 111 & NHS England to be in such a state. Not all can afford e consults and I’m still paying mine off on my c card!

June 10, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Rae,

We appreciate you sharing your experience and understand your frustration with the challenges you faced in accessing care while on holiday. It is concerning to hear about the difficulties you encountered. We are glad our service could provide a positive alternative during a stressful time. We are always working to ensure our services are accessible and supportive for everyone.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Helped me secure meds my local pharmacy…

Helped me secure meds my local pharmacy couldn't in a very efficient way. Top service. Hope to use them again for any appropriate needs.

June 5, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Andrew,

We're so glad we could efficiently help you secure your medication. Thank you for your kind words and for choosing our service!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Great emergency back up

I was recommended to the site by a friend. I couldnt get dental appointment but knew i had an infection. I was wary about getting medication online but after answering all the questions it was recommended i had antibiotics. They arrived the next day. I love the fact that info was provided to give to my gp and there has been follow up communication. Whilst i would normally seek professional adviice from my own medical teams this was a great service when no options were available to me at the time

June 15, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Jo,

We are so pleased to hear that our service was able to assist you when you needed it most. We appreciate you sharing your positive experience with us, especially regarding the prompt delivery and follow-up communication. We are glad we could provide a helpful solution.

Kind regards,

Bradley
The e-Surgery Team

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