e-Surgery & EVARO Reviews 

11,841
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,726 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the straightforward online consultation process that makes acquiring necessary prescription treatments remarkably simple and stress-free. Many consumers also deeply appreciate the prompt medical evaluations, thorough health questionnaires, and professional guidance provided continuously throughout the entire ordering journey. However, some customers also noted occasional delivery delays involving external postal services or unexpected order holds during the identity verification stage. A few reviewers experienced frustrating setbacks when their medical requests required additional photo proofs or faced temporary shipping complications before final dispatch.

What people talk about most

Service

People report high satisfaction with the service, praising the quick response times, easy questionnaire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Order

Consumers find order to be positive, highlighting a smooth online consultation and a very straightforward... See more

User experience

Users describe positive interactions with user experience, highlighting the super quick and easy ordering... See more

Product

Customers had positive experiences with product, frequently highlighting fast next-day delivery and discreet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more

Company replied

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(11,841)

4,722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Foundayo (Orforglipron) Tablets

Rated 5 out of 5 stars

My daughter was working away and…

My daughter was working away and struggling to get apt to see doctor, she knew she had a urine infection. Ordered the tablets and they arrived quickly. Fabulously easy. Job done. Thank you!

August 4, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We really appreciate your feedback, thanks for taking the time to share your thoughts on our service.

Tia at e-pharmacy

Rated 5 out of 5 stars

Simple to order,arrived quickly and…

Simple to order,arrived quickly and tablets worked for me

July 10, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for the lovely review, we're happy to hear you were satisfied with our service!

Tia at e-pharmacy

Rated 5 out of 5 stars

An e-Surgery I Trust

This is a phramacy that asks all the relevant questions (including whether or not that can contact your local Health Practice). My impression is that they take care before prescribing anything, but they also take account of what you tell them. Thanks to this service I was able to obtain bisoprolol tablets (to keep my heart rate steady) when my prescription was lost by Royal Mail. I have also been able to obtain other medication when it has proven impossible to book a non-emergency appointment with a doctor at my local group practice.

July 8, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your kind words and taking the time to review our service, we really appreciate your feedback. We're so happy you found our service to be to a high standard as this is what we aim for!

Tia at e-pharmacy

Rated 3 out of 5 stars

Processes could do with a review…

First time I ordered from their e-pharmacy, everything went smoothly. The second time, less so.

I ordered 3 months supply of statins in late March. There were enough tablets to last until the 28th June.

Sometime in May I thought it would be a good idea to order my next 3 month supply and have them ready in plenty of time. The pharmacy put my order on hold, as they were aware I should have had some supply left. I thought that was fair enough. But then it started to go awry.

First they mailed me to say the order would be on hold until the 28th July. By which time I would have been out of tablets for a whole month. After some back and forth (and reminding them how to count forward 3 months from the 28th March) they agreed to put the order on hold and automatically dispatch them on the 26th June.

Again I messaged them to say this left no room for margin of error, if the first class post took more than 24 hours. But they wouldn’t budge.

I ran out of tablets on the 28th June. They dispatched precisely when they said they would (26th June) and exactly what I thought might happen, has: it’s now the 1st of July, I’ve had two “sorry we couldn’t deliver your order” messages from Royal Mail and no tablets. Who knows when they’ll arrive.

Either way I’m now left without for an unspecified period of time. I understand the logic behind putting orders on hold in circumstances like this, but aiming for such precise overlap of timing was never going to work!

June 28, 2023
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thank you for taking the time to review our service and for providing details of your experience.
We have fully taken on your feedback relating to our procedures and we can confirm that we have no re-reviewed our procedure for ensuring orders are with our patients in good time for the due date.
Thank you for raising this and for bringing this to our attention.
If you would like to discuss anything further, please do email hello@e-surgery.com or call us on 01603 931600.
Kind regards,
Cameron
e-Pharmacy Patient Success Team Lead

Rated 5 out of 5 stars

Simply the best

When I needed my tablets,e-surgery was there for me,from speaking to the nice gent who took my order,to having them delivered the very next day,you couldn't ask for better service anywhere,excellent company and excellent service to go with it,thank you e-surgery,I will always be a loyal customer to you, as you are a loyal company to me.mr c o'dricoll

June 13, 2023
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Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to provide your feedback. I’m pleased to hear your experience using our service was positive and have let our staff know the feedback as it will make their day!

Tia at e-Surgery

Rated 5 out of 5 stars

Great service

Great service, my tablets always arrive on time.

June 8, 2023
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Reply from e-Surgery & EVARO

Hi,

We are happy to hear you found our delivery service to be quick and efficient. Thank you for sharing your experience with us!

Tia at e-Surgery

Rated 5 out of 5 stars

Received acid reflux tablets from…

Received acid reflux tablets from esurgery and they work as intended. Fast delivery, reasonable price, easy ordering, nothing to complain about at all.

Would use the service again in a heartbeat. A*

May 16, 2023
Unprompted review
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Reply from e-Surgery & EVARO

Hi,

Thanks for taking the time to use and review our service, we can't wait to welcome you back in future!

Claire at e-Surgery

Rated 5 out of 5 stars
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thanks for choosing to order your medication online with us, we really appreciate your feedback and hope you'd consider us again in future!

Tia at e-Surgery

Rated 5 out of 5 stars

Yes very good speedy service

Yes very good speedy service. Had tablets next day

March 2, 2023
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Reply from e-Surgery & EVARO

Hello,

We are very happy to hear you are pleased with our prompt delivery service!

Claire at e-Surgery

Rated 1 out of 5 stars

16 days to arrive

I ordered my tablets on 31st August as I was going on holiday on 8th September and wanted to have them in case I needed them abroad . There was a query from yourselves which was dealt with efficiently . They had not arrived by 6th September , speaking to Bradley who was very helpful sending me the tracking details. They did not arrive until 16th September so took 16 days to arrive, too late for me to take on holiday by 8 days . Fortunately I did not need them

August 31, 2022
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Reply from e-Surgery & EVARO

Hello,
Thank you for taking the time to review our service and I am very sorry to hear that your order took so long to get with you.
I have taken a look at the tracking details provided by Royal Mail and it does appear that there has been a long delay that was unforeseen.
Your shipping cost was refunded after being made aware of this long delay.
I can only apologise on Royal Mails behalf for this delay and whilst the strikes by Royal Mail are causing delays, we would have anticipated this not cause this much of an effect.
If you would like to discuss this matter further, please do get in touch at hello@e-surgery.com
Many thanks
Cameron
e-Surgery Patient Success Team Lead

Rated 5 out of 5 stars

Much needed service

Much needed service. Received my tablets the very next day, whilst the GP surgery has been struggling to find my repeat for over a week. Thank you e-surgery!

July 14, 2022
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We are happy to hear you found our delivery service to be quick and efficient. Thank you for sharing your experience with us!

Cameron at e-Surgery

Rated 5 out of 5 stars

Excellent service

Excellent service which I will use again. I suffer from hayfever and none of the tablets that I had from regular pharmacies worked. I called e-surgery and spoke to a very helpful gentleman who advised on what I could try. I received my order the next day and the tablets work wonders! Thank you so much for your advice Justin! I will be your regular customer now.

June 29, 2022
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to provide your feedback. I’m pleased to hear your experience using our service was positive and have let our staff know the feedback as it will make their day!

Cameron at e-Surgery

Rated 5 out of 5 stars

Order antibiotics for uti as I couldn't…

Order antibiotics for uti as I couldn't get doctor appointment placed order with e surgery received tablets the next day excellent service would highly recommend

June 20, 2022
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your kind words and taking the time to review our service, we really appreciate your feedback. We're so happy you found our service to be to a high standard as this is what we aim for!

Cameron at e-Surgery

Rated 5 out of 5 stars

I needed antibiotics for an infection…

I needed antibiotics for an infection but couldn't get to see a doctor do I decided to trye-surgery. My tablets were delivered the next day which cleared up my infection, so glad I took the plunge and decidec to order. Thank you so much

April 4, 2022
Rated 5 out of 5 stars

Gout

Reaseved the tablets I asked for in quick time and took them as prescribed and my ailment cleared up with in a few days

March 19, 2022
Rated 5 out of 5 stars

Quick and reliable.

Quick and reliable.

my tablets arrived at my work reception the next day, brilliant!

January 30, 2022
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Sally,
we're pleased to hear we could help! Many thanks for the kind review of our service.
Luke at e-Surgery

Rated 5 out of 5 stars

I ran out of my blood pressure tablets

I ran out of my blood pressure tablets when I was away from home longer than I had expected. The e-surgery asked me a number of reasonable health questions, then accepted my order.
I received within just a few days, and I have been very satisfied with the service. I would not hesitate to use the service again in similar circumstances

November 29, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thank you for taking the time to provide your feedback. I’m pleased to hear your experience using our service was positive and have let our staff know the feedback as it will make their day!
Luke at e-Surgery

Rated 5 out of 5 stars

Tablets ordered easily

Tablets ordered easily. Questionnaire relevant and easy to complete.
Order finalised quickly.
Delivery when expected.

November 29, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Helen,
Thank you for taking the time to give your feedback, we're happy to hear you were pleased with our service!
Luke at e-Surgery

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