e-Surgery & EVARO Reviews 

11,871
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,726 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the straightforward online consultation process that makes acquiring necessary prescription treatments remarkably simple and stress-free. Many consumers also deeply appreciate the prompt medical evaluations, thorough health questionnaires, and professional guidance provided continuously throughout the entire ordering journey. However, some customers also noted occasional delivery delays involving external postal services or unexpected order holds during the identity verification stage. A few reviewers experienced frustrating setbacks when their medical requests required additional photo proofs or faced temporary shipping complications before final dispatch.

What people talk about most

Service

People report high satisfaction with the service, praising the quick response times, easy questionnaire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Order

Consumers find order to be positive, highlighting a smooth online consultation and a very straightforward... See more

User experience

Users describe positive interactions with user experience, highlighting the super quick and easy ordering... See more

Product

Customers had positive experiences with product, frequently highlighting fast next-day delivery and discreet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more

Company replied

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. STD Clinic
  6. Women's Health Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

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4.7

All reviews

(11,871)

4,762 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Kwells 300mcg 12 Tablets (Hyoscine Hydrobromide)

Rated 5 out of 5 stars

Simple to use and quick delivery

a quick few questions to answer then your tablets are on there way - excellent

June 5, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Wow, we really appreciate the 5 stars! We're so glad you had a seamless ordering process and prompt delivery. Thank you for your business.

Shannon from e-surgery

Rated 5 out of 5 stars

sildenafil tablets

great company easy to order competetive price and cheap fast delivery will continue to do business and highly recommend

April 28, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thanks for taking the time to use and review our service, we can't wait to welcome you back in future!

Jordan at e-Surgery

Rated 5 out of 5 stars

Great company

Super price and speedy delivery,used e-surgery 11 times now and all tablets have been spot on.

March 15, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thanks for rating us so highly and providing such a kind review! We really appreciate your feedback.

Bradley at e-Surgery

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE & DELIVERY!!

I don't often leave reviews, so if I'm reviewing a company they must be AMAZING!!
I can't recommend this company Highly enough, the dispatch & delivery are absolutely fantastic-always on time & speedy delivery! Packaged so well too.
The customer service is second to none in any online shop I've EVER shopped in!
The emails are quick & courteous!
Such a kind understanding company!
My tablets I pushed forward a few months, as I had plenty, unfortunately the money was taken in error for another 2 boxes, it wouldn't normally be a problem, but pennies are tight at the moment! 😢
I wrote an explained this, the tablets had already gone out, but the kind lady still offered me a full refund-how often do u hear that these days-never!
So I'm so relieved now, and will never shop elsewhere for these!
10 ☆☆☆☆☆☆☆☆☆☆ THANK U SO MUCH GUYS!!

March 11, 2024
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to provide your feedback. I’m pleased to hear your experience using our service was positive and have let our staff know the feedback as it will make their day!

Bradley at e-Surgery

Rated 5 out of 5 stars

Efficient service.

Very straightforward purchase. I was able to buy blood pressure tablets after answering small questionnaire. I was out of sinc with my repeat and being able to purchase the tablets was a great help.

December 1, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We are happy to hear you found our service to be quick and efficient. Thank you for sharing your experience with us!

Shannon at e-Surgery

Rated 5 out of 5 stars

Super as Always!

The woman I spoke to was great (sorry can't remember her name) and as always, the tablets arrived pronto!

October 18, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to use and review our service, we're pleased to hear you had a positive experience!

Tia at e-Surgery

Rated 5 out of 5 stars

So easy, answer the questions and pay!

Doctors surgeries are becoming so regimented and difficult to deal.
My tablets were all due on different dates.
Buying these puts my ordering back in synch.
So easy to do, a few sensible questions, pay, delivered within a few days!

September 27, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for the lovely review, we're happy to hear you were satisfied with our service!

Joanna at e-Surgery

Rated 1 out of 5 stars

Extremely poor customer service opened…

Extremely poor customer service opened tablets in a blister pack and were all broken and being capsules all the contents had come out I have been a loyal customer but 2 weeks in not heard back never again avoid

September 25, 2023
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thank you for taking the time to review our service.
Please do rest assured that we take all matters of damaged orders very seriously and always conduct our internal investigations with the upmost professionalism. This does mean that it can take up to 7 working days to for these investigations to complete.
I have taken a look into this for you and I can see that we have been back in touch with regards to our investigation yesterday. This resolution provided full details of our next steps that we are taking to ensure the matter is fully resolved for you.
At the time of the issue being reported we did advise that an internal investigation can take up to 7 working days to complete and provide details of the resolution.
I am pleased to say that the investigation was completed and resolution provided within the stated 7 working days.
If you would like to discuss this matter further, please do call our team on 01603 931600 or email hello@e-surgery.com
Kind regards,
Justin
e-Pharmacy Superintendent Pharmacist

Rated 5 out of 5 stars

Easy solution…

I needed these tablets for my cystitis and it saved me having to take docs appointment

August 27, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for your kind words! We're glad we could get things sorted for you and hope you'll consider us again in future.

Tia at Evaro

Rated 5 out of 5 stars

Brilliant service

It was a great service as I live in a very rural area. I knew they symptoms I had and what they were connected to. I received my tablets the very next day and was able to start taking them way before I could have got an appointment with the GP.

August 28, 2023
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Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to use and review our service, we're pleased to hear you had a positive experience!

Tia at e-pharmacy

Rated 2 out of 5 stars

The tablets I ordered did not work!

Unfortunately the tablets I ordered and received simply did not work at all despite following the instructions. I did email the company and told them about the problem and they promised that someone would get back to me with some sort of explanation. But now, some considerable time later on, nobody has made contact with me and I have had to write off the experience along with the costs. I will say that the company official who contacted me was called Cameron, and he was polite and helpful.

August 15, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to review our service and for your feedback.

I have taken a look at your order and your emails with our team. I can see that it was recommended to try an alternative brand or medication and you were offered a discount for your next order because of the expected results not being achieved.

Please note that the medication you had ordered can be issued with different brands and we do ask if you have a brand preference at all. We ask this because whilst the main active ingredients remains the same, some excipients can differ between brands. It is possible that different brands can work more effectively for different patients, this is on a patient by patient basis.

I hope that this information has helped and if you require further information please do get in touch on 01603931600 or hello@e-surgery.com.

Kind Regards,
Tia at e-Pharmacy

Rated 5 out of 5 stars

My daughter was working away and…

My daughter was working away and struggling to get apt to see doctor, she knew she had a urine infection. Ordered the tablets and they arrived quickly. Fabulously easy. Job done. Thank you!

August 4, 2023
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Reply from e-Surgery & EVARO

Hello,

We really appreciate your feedback, thanks for taking the time to share your thoughts on our service.

Tia at e-pharmacy

Rated 5 out of 5 stars

Simple to order,arrived quickly and…

Simple to order,arrived quickly and tablets worked for me

July 10, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for the lovely review, we're happy to hear you were satisfied with our service!

Tia at e-pharmacy

Rated 5 out of 5 stars

An e-Surgery I Trust

This is a phramacy that asks all the relevant questions (including whether or not that can contact your local Health Practice). My impression is that they take care before prescribing anything, but they also take account of what you tell them. Thanks to this service I was able to obtain bisoprolol tablets (to keep my heart rate steady) when my prescription was lost by Royal Mail. I have also been able to obtain other medication when it has proven impossible to book a non-emergency appointment with a doctor at my local group practice.

July 8, 2023
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Reply from e-Surgery & EVARO

Hello,

Thank you for your kind words and taking the time to review our service, we really appreciate your feedback. We're so happy you found our service to be to a high standard as this is what we aim for!

Tia at e-pharmacy

Rated 3 out of 5 stars

Processes could do with a review…

First time I ordered from their e-pharmacy, everything went smoothly. The second time, less so.

I ordered 3 months supply of statins in late March. There were enough tablets to last until the 28th June.

Sometime in May I thought it would be a good idea to order my next 3 month supply and have them ready in plenty of time. The pharmacy put my order on hold, as they were aware I should have had some supply left. I thought that was fair enough. But then it started to go awry.

First they mailed me to say the order would be on hold until the 28th July. By which time I would have been out of tablets for a whole month. After some back and forth (and reminding them how to count forward 3 months from the 28th March) they agreed to put the order on hold and automatically dispatch them on the 26th June.

Again I messaged them to say this left no room for margin of error, if the first class post took more than 24 hours. But they wouldn’t budge.

I ran out of tablets on the 28th June. They dispatched precisely when they said they would (26th June) and exactly what I thought might happen, has: it’s now the 1st of July, I’ve had two “sorry we couldn’t deliver your order” messages from Royal Mail and no tablets. Who knows when they’ll arrive.

Either way I’m now left without for an unspecified period of time. I understand the logic behind putting orders on hold in circumstances like this, but aiming for such precise overlap of timing was never going to work!

June 28, 2023
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thank you for taking the time to review our service and for providing details of your experience.
We have fully taken on your feedback relating to our procedures and we can confirm that we have no re-reviewed our procedure for ensuring orders are with our patients in good time for the due date.
Thank you for raising this and for bringing this to our attention.
If you would like to discuss anything further, please do email hello@e-surgery.com or call us on 01603 931600.
Kind regards,
Cameron
e-Pharmacy Patient Success Team Lead

Rated 5 out of 5 stars

Simply the best

When I needed my tablets,e-surgery was there for me,from speaking to the nice gent who took my order,to having them delivered the very next day,you couldn't ask for better service anywhere,excellent company and excellent service to go with it,thank you e-surgery,I will always be a loyal customer to you, as you are a loyal company to me.mr c o'dricoll

June 13, 2023
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Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to provide your feedback. I’m pleased to hear your experience using our service was positive and have let our staff know the feedback as it will make their day!

Tia at e-Surgery

Rated 5 out of 5 stars

Great service

Great service, my tablets always arrive on time.

June 8, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We are happy to hear you found our delivery service to be quick and efficient. Thank you for sharing your experience with us!

Tia at e-Surgery

Rated 5 out of 5 stars

Received acid reflux tablets from…

Received acid reflux tablets from esurgery and they work as intended. Fast delivery, reasonable price, easy ordering, nothing to complain about at all.

Would use the service again in a heartbeat. A*

May 16, 2023
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thanks for taking the time to use and review our service, we can't wait to welcome you back in future!

Claire at e-Surgery

Rated 5 out of 5 stars
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thanks for choosing to order your medication online with us, we really appreciate your feedback and hope you'd consider us again in future!

Tia at e-Surgery

Rated 1 out of 5 stars

Always Had A Problems.

Used this website a handful of times each time there was a problem. the worst customer service I’ve ever experienced. They change their policy like the weather so be careful when ordering. Just use another online pharmacist. This one is terrible. (ADDED) I told you I used my medication as & when was needed & that I had no idea how much I used it on a weekly basis because of this. I even told you I can’t confirm the amount I use it. I also stated I was using an online pharmacy because I have recently moved & don’t have a GP locally to me. Then In your reply you told me I use it too much & I should use it as & when was needed & I need to contact my GP, clearly ignoring everything I stated in my message. I don’t know if you use an automated bot for your customer service but it’s so infuriating when you have to repeat yourself because a real human isn’t reading your emails. Yes you might update the guidelines on your website but it’s just sneaky isn’t it. Realistically nobody is reading that. At least a email would be nice letting your customers know that they will now have to wait 12 weeks to receive there order instead of 8. (ADDED AGAIN) Great if you’ve taken what I’ve said into consideration then I applaud you, & can I suggest it may be advantageous to you if you taught your customer service team how to read? Because I told you in the email that I could not confirm how often I used it. multiple times In multiple different emails, & the reason for ordering & yet they still came back with the bland response as always. Telling me to go & speak to my GP which I told you in the last 3 emails that I didn’t have & also told you I couldn’t confirm how much I use it. Honestly to anyone still reading, just use somewhere else. I’m so passive when it comes to buying things online. But when I get told to wait 12 weeks. Get words put into my mouth. & not listened too. I can’t take it, believe me when I say this is the worst customer service you ever experience. You know it’s bad when I’ve had to make an account on trust pilot just tell people how bad it is .

March 27, 2023
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thank you for taking the time to review our service and I am very sorry to hear of your troubles when placing your order.
As an online Pharmacy our guidelines are subject to change however we do our best to ensure this is done only when absolutely necessary and we do ensure that this full information is stated on our website.
If our guidelines do have to change, this is done with Patient Safety at the forefront of our attention.
As you have also stated that the frequency your medication is used is higher than our guidelines have ever stated and higher than the frequency you agreed to in your Health Consultation, we had to reject your order and provide a signposting service to your GP where you will need to have a review as soon as possible.
Your feedback will be taken fully on board and we will review your communication with our Patient Success Team to see where the problems arose and use your feedback to make any changes to our process where possible.
I hope that you have a good rest of your day.

Thank you for providing further information for your review, I have taken a full look through your communication with our Patient Success Team and I can see an email where you have confirmed an estimate for the frequency of use. This estimate was over 20 times the limit on our guidelines for how often the medication you have ordered should be taken within a 7 day period.

I would also like to reassure you that all members of our Patient Success Team are real people and all emails are read and responded to by our team members.

The full information for how often medication can be ordered is made available on our website for our patients to see before they place their order. I have however passed your feedback onto our team to see if we can get an email sent to all of our patients advising of the change in guidelines, thank you for your helpful feedback.

Kind regards,
Cameron
Patient Success Team Lead
e-Pharmacy

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