e-Surgery & EVARO Reviews 

11,823
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,726 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the straightforward online consultation process that makes acquiring necessary prescription treatments remarkably simple and stress-free. Many consumers also deeply appreciate the prompt medical evaluations, thorough health questionnaires, and professional guidance provided continuously throughout the entire ordering journey. However, some customers also noted occasional delivery delays involving external postal services or unexpected order holds during the identity verification stage. A few reviewers experienced frustrating setbacks when their medical requests required additional photo proofs or faced temporary shipping complications before final dispatch.

What people talk about most

Service

People report high satisfaction with the service, praising the quick response times, easy questionnaire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Order

Consumers find order to be positive, highlighting a smooth online consultation and a very straightforward... See more

User experience

Users describe positive interactions with user experience, highlighting the super quick and easy ordering... See more

Product

Customers had positive experiences with product, frequently highlighting fast next-day delivery and discreet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more

Company replied

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(11,823)

4,722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Melatonin Tablets For Jet Lag (3mg)

Rated 5 out of 5 stars

Quick and easy ordering

Very simple and quick ordering on the website. Discount code available as well for great final price.

August 15, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're so pleased you found ordering on our website simple and quick! It's wonderful to hear that the discount code helped you achieve a great final price. Thank you for your positive feedback!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Thankyou for a pleasant experience had…

Thankyou for a pleasant experience had consultation and medicine was delivered extremely quickly will be definitely using you again

August 13, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're so pleased to hear you had a pleasant experience with your consultation and that your medicine was delivered extremely quickly. We look forward to assisting you again!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

I have been using e-surgery for quite…

I have been using e-surgery for quite some time and I have always been very happy with my purchases etc. They are very helpful and the customer service is excellent, if you contact them they reply straight away. Delivery is so quick too, I have had orders arrive the next day. I would very highly recommend e-surgery, first class company.

August 10, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We are so pleased to hear that you've consistently had positive experiences with us. It's wonderful to know that our customer service and quick delivery have met your expectations. Thank you for your high recommendation!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Fast and timely delivery

Fast and timely delivery, excellent instructions and after my course of tablets, got rid of my infection when I was in a pinch!

While I would still urge people to go to their doctors/dentist first and foremost, e surgery makes for a great backup if you're unable to get to either.

August 7, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're delighted to hear about your positive experience with our service, especially the fast and timely delivery and the effectiveness of your treatment. We appreciate you highlighting our role as a reliable backup when traditional healthcare access is challenging.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Dental infection

After discovering I have an ectopic eruption of my wisdom tooth and finding that it it was infected I tried to find a quick solve due to not being able to afford to see a dentist (students aren’t entitled to free dental care - I’m in full time university) I found your website online and ordered a 5 day course of amoxicillin, the process took no longer than 5 minutes and my tablets were delivered the next day, very efficient and convenient and I’m very grateful that what would’ve cost me hundreds at a dentist only cost £33 for my prescription and delivery

August 14, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We are truly grateful for your kind words and for sharing your experience with us. We understand the challenges students face with dental care costs, and we are glad our service could provide a convenient and affordable solution for your situation. We are pleased to know that our efficient process and quick delivery met your needs during a difficult time.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Good service

Good service, quick and easy to do. Tablets came quickly. I will use this service again. I recommend this company.

August 6, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're so pleased to hear you received good service and found the process quick and easy. We're also glad your tablets arrived quickly. We truly appreciate your recommendation and look forward to assisting you again!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Great service

Can always rely on e-surgery for their prompt and efficient service. Highly recommend

August 10, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We are so pleased to hear that you can always rely on us for prompt and efficient service. Thank you for your high recommendation!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Quick and easy service and delivery

Thank you so much for coming to the rescue when my gum became sore and inflamed. I ordered on the Saturday afternoon and by Monday my amoxicillin had arrived. I’m already feeling improvements after a few days.

August 13, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're so pleased to hear that we could help with your sore gum. It's wonderful that your medication arrived so quickly and that you're already feeling improvements.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

My tablets came next day as promised…

My tablets came next day as promised and was sent emails although the process .

August 10, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Pamela,

We're so pleased to hear your tablets arrived promptly and that you were kept informed throughout the process. Your positive feedback is greatly appreciated!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

So easy to use

So easy to use, medication arrived and I started my treatment. Over a week later, fully better and thankful for the service. Highly recommend

August 5, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Sara,

We're so pleased to hear that your treatment was easy to start and that you're feeling fully better. We appreciate you recommending our service!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Outstanding service antibiotic for

Outstanding service antibiotic for tooth ache delivered in 14 hrs from initial consultation to being in my hand couldn’t have got then from the doctors that quick

August 7, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Gary,

We're so pleased to hear that our service provided you with antibiotics for your toothache so quickly. It's wonderful to know we could help you get the medication you needed promptly.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Cost effective - good service

Easy to use website, quick assessment and fast delivery. Ideal for working people who can never get a gp appointment.

August 9, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're delighted to hear that you found our website easy to use, our assessment quick, and our delivery fast. It's great to know our service is ideal for working people!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Mouth abscess

I had an abscess in my mouth, still on a dentist waiting list and doctors refusing to help because it's dental I'm 66 and was in severe pain my face had swollen and at my wits end but found e-Surgery on line explained my situation and ordered some penicillin and was assessed and sent my prescription medication by the next day.
I am so very grateful for their help with this absolutely excellent service and can't thank you enough

August 7, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Wendy,

We are so grateful for your kind words and are truly happy to have been able to assist you during such a distressing time. It's wonderful to know that our service provided you with much-needed relief. Thank you for sharing your positive experience!

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

Haven't recieved my first order.

Haven't recieved my first order.
Whilst I appreciate royal mail maybe at fault...im left with no medication whilst its investigated.
Have been told 14 days which is obviously no good so will have to pay and purchase again (from a different company) so I dont run out.

Not a great service for me.

August 12, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to leave your feedback and we are truly sorry to hear that you have not yet received your first order. We completely understand how frustrating and inconvenient this must be, particularly when it involves medication you rely on.

We do want to assure you that we take situations like this very seriously and we have raised an investigation with Royal Mail as a priority. Whilst we appreciate that a potential 14 day timeframe is far from ideal we are required to follow set procedures in these circumstances. We do however want to reassure you that the majority of investigations are resolved in under two weeks and we actively chase Royal Mail for updates throughout the process.

We are sorry that this has led you to having to source your medication elsewhere in the meantime and we completely understand your decision to do so.

We hope that the investigation is resolved swiftly and we are sorry that your first experience with us has not been the one we would have wanted for you.

Kind regards,
Hannah, Patient Success Team Lead at e-surgery

Rated 4 out of 5 stars

Bit too quick on the draw for renewals.

Renewals are reminded too early I am often 6 or 7 weeks ahead when this happens.

Plus if you don't reply right away, discounts if any, are withdrawn. These should be for the currency of the renewal.

On the plus side, the meds are very promptly delivered after order is approved.

August 11, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Peter,

We appreciate you taking the time to share your feedback. We understand your concerns regarding the timing of renewal reminders and the impact on potential discounts. We are always looking for ways to improve our processes and your input is valuable. We are glad to hear that your medication deliveries are prompt.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Ordered some antibiotics for a very…

Ordered some antibiotics for a very painful abscess. They arrived on the Thursday and I was very sceptical but hopeful that they were genuine antibiotics. Went to bed on the Saturday night still in agony and with only one more day’s worth left but woke up on Sunday morning with absolutely no pain whatsoever. Finished my course and I would just like to say thank you everyone at e-surgery. Andy C.

August 6, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We are truly glad to hear that the antibiotics provided relief for your painful abscess. It's wonderful to know that our service could help you feel better, and we appreciate you sharing your positive experience with us.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Ordered antibiotics for hubby as he had…

Ordered antibiotics for hubby as he had an abscess. Delivery was quick and saved paying a fortune for emergency dental appointment to get same thing. Will definitely use again

August 7, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're so pleased to hear that our quick delivery of antibiotics helped your husband and saved you from an expensive emergency dental appointment. We appreciate you sharing your positive experience and look forward to assisting you again.

Kind regards,

Tara
The e-Surgery Team

Rated 1 out of 5 stars

Pure garbage

Pure garbage.

I've ordered from here before with no problems. However, I accidentally clicked the wrong option because the wording was confusing, and I was in discomfort at the time.

They messaged me at 7 a.m., and I replied straight away. It then took them until 5 p.m. to reply and finally confirm that they had accepted my order.

It's incredibly frustrating because I paid for Tracked 24, which should have meant my order was delivered today. Instead, it won't arrive until tomorrow because of their awful customer service response times.

I will never, ever shop with this terrible company again. You cannot mess with people's medication when they are dealing with a medical condition and need it as soon as possible.

Please do not shop here. I've now told all of my family and friends, whom I previously recommended this company to, to choose somewhere else, as there are plenty of better alternatives.

August 10, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Raymond,

Thank you for taking the time to leave a review and I am sorry to hear that you had a frustrating experience. I would like to take the opportunity to address some of the points raised.

Our clinical team do need to review all orders carefully before they are dispatched, and on this occasion there were some queries that needed to be resolved before we were able to process your order safely. We always aim to respond as quickly as possible and we are glad that we were able to get everything resolved for you on the same day.

Regarding the Tracked 24 service, as stated on our website at the point of selecting your shipping option, this service can take 1 to 2 days and on rare occasions up to 3 days. We are pleased to see that according to Royal Mail’s tracking information your order is due to be delivered today.

We are sorry that your experience on this occasion did not meet your expectations. We do take all feedback seriously and we are always looking for ways to improve our service. If you would like to discuss this further please do not hesitate to get in touch with us at hello@e-surgery.com or by calling us on 01603 931600.

We wish you a speedy recovery!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Really fast and quick !

Really fast and quick delivery for my antibiotics . Ordered and rec within 24 hours . Definitely recommend and will use again !

August 10, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that you experienced such a fast delivery for your antibiotics. We appreciate your recommendation and look forward to assisting you again!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Fantastic experience.

I have used E-surgery twice now to order my contraceptive pill. I had a phone call with Melissa a pharmacist to discuss if the pill I had been on for a long time was still suitable and talk about my side affects. The company makes it easy to order your prescription and it means you don’t have to go to the GP as it is all done online. I will continue using this service and would reccomend to anybody. They have free delivery and the product is free as it is done through the NHS.

August 11, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We are so glad to hear that our service has made it easy for you to manage your contraceptive pill prescription. It's wonderful to know that our online process and the consultation with our pharmacist have been helpful. We appreciate you recommending us to others!

Kind regards,

Tara
The e-Surgery Team

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