Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Shingles Treatment
The medication arrived swiftly and I…
The medication arrived swiftly and I felt the information provided about the treatment was helpful and informative.
August 17, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that the medication arrived quickly and that you found the information about the treatment helpful. We appreciate your positive feedback!
Kym at e-surgery.
I’ve used e-surgery a couple of times…
I’ve used e-surgery a couple of times now and like others was a bit wary of an online consultation and treatment, however e-surgery was excellent and I will use again. The online consultation was easy to complete but was though. My prescription was issued the same day and I received it the day after. They also follow up a few weeks later later to make sure everything is alright, but they don’t bombard you with requests for feedback.
I recommend this company. Thank you
Karen
August 13, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate you sharing your experience. We're happy to hear that you found the online consultation thorough and the prescription process efficient. It's great to know that you value our follow-up care and would recommend our services. Thank you!
Kym at e-surgery.
Online discussion and prompt dispatch of treatment.
Getting an appt with my GP for any discussion and/or medication takes weeks. This is horrible when in pain but not an emergency. I was very happy to receive meds promptly via e-surgery.
August 16, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you received your medication promptly through e-surgery. We recognize that waiting for appointments can be difficult, especially when you're in pain. Thank you for your feedback.
Kym at e-surgery.
Reply from e-Surgery & EVARO
Hello,
We appreciate your positive feedback! We're happy our service was helpful and our delivery of treatment was fast. Thank you for your kind words.
Kym at e-surgery.
Complete waste of time
After going through a lengthy consultation process. Sending and receiving emails . I was told I could not have the Treatment due to having Gallstones which I do not have and have never had. Yes they say they have refunded my card but have wasted my time. Why advertise a better value treatment (lower cost) if you are not will to accept clients already 4 months in to a treatment plan?
August 3, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your concerns, and we sincerely apologise for any frustration this situation has caused.
We completely understand how disappointing this must be, especially after going through our consultation process. Patient safety is our highest priority, which is why we have implemented checks of Summary Care Records to ensure we can safely prescribe treatments.
During our review, we identified a gallstones diagnosis on your medical records. We do mention in our consultation materials that this treatment is not suitable for patients with gallstones, as it's an important safety contraindication. Our Summary Care Record check revealed this diagnosis, which is why we were unable to proceed with the treatment.
If you believe this diagnosis is incorrect or outdated on your medical records, we'd recommend speaking with your GP to have your records updated. Once any medical record discrepancies are resolved, we'd be happy to reconsider your application.
We sincerely apologise for any time this has taken from your current treatment plan, and we're glad to confirm your refund has been processed.
Kind regards,
Hannah Customer Service at e-surgery
Excellent
Excellent prompt service. Symptoms of UTI , able to pop across in my lunch hour and have a consultation and treatment immediately. Thank you .
July 25, 2025
Reply from e-Surgery & EVARO
Hello,
We're delighted to hear about your positive experience and that our prompt service helped you address your UTI symptoms quickly. Thank you for sharing your feedback!
Kym at e-surgery
Really good quick service .
Really good quick service .
Needed treatment for a uti and doctors appointments are so hard to come by these days.
Ordered my 3 day treatment at 5pm Thursday evening and got my prescription 9 am next morning. Uti better by Monday .
Brilliant . Thanks Guys .
July 21, 2025
Great communication.
I put an order in for treatment and they were extremely responsive, even on a Sunday I received rapid feedback and updates on my order. This made a potentially very stressful situation very easy. I would recommend their service to everyone!
July 27, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate your kind words! We are so pleased to hear that our responsiveness, even on a Sunday, helped make your experience easy. We value your recommendation!
Kym at e-surgery
Repeated failures, no accountability, and clinically unsafe delays
I have spent over £1,100 with e-Surgery on Mounjaro treatment, and what I have received in return is a series of serious failures, delays, and a complete lack of follow-up.
Their subscription system malfunctioned multiple times, leaving me without access to essential medication. When they were out of stock of the 12.5mg dose, I was not offered an alternative. I was forced to drop to 5mg, which has had no therapeutic benefit. I am now gaining weight again, despite having no comorbidities and no history of side effects on higher doses.
I was told I could discuss dose progression with their clinical team once the medication was reintroduced, but I have been completely ignored. No one has followed up, and my complaint has been met with silence.
Their customer service is inconsistent, their systems are unreliable, and their handling of prescription care raises serious concerns. They claim to prioritise patients, but my experience has shown the opposite.
If you are considering using e-Surgery, be warned. You are unlikely to get the support or clinical responsibility that you would reasonably expect.
June 3, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your concerns, and I sincerely apologise for the frustration you've experienced.
I want to address your points directly. We have responded to all your emails, and I must respectfully clarify that we have maintained communication throughout your treatment journey. As our clinical team works remotely, our customer service team does sometimes act as an intermediary to pass on information, which may have contributed to any perceived delays in communication.
Our clinical team has reviewed your order history and contact records, and they have suggested the most appropriate treatment based on clinical guidelines. Regarding the 12.5mg stock issues, we made every effort to communicate this with our customers and offer alternatives. If this information didn't reach you, I offer my deepest apologies.
The 5mg dose was recommended due to the gap in your treatment schedule. As discussed previously, our clinical guidelines prioritise patient safety - when there are gaps larger than two weeks, we can only issue 5mg due to concerns about potential side effects when restarting at higher doses. While I understand you mentioned not experiencing side effects previously, we are not willing to compromise on patient safety protocols.
I genuinely regret that your experience hasn't met your expectations, and I'd welcome the opportunity to discuss this further. Please feel free to email me directly at hello@e-surgery.com
Kind regards,
Hannah Customer Service at e-surgery
I've order pills for shingles
I've order pills for shingles
5 days later they've emailed me saying
Why did you order this ?
I've explained it on my email
Then she cancelled it
Now asking me how did we do?
And I emailed them saying
Excuse me Please help me
I need treatment
And I didn't get a reply
Now they email here saying
"We hope the alternative options we signposted were helpful for accessing the care you needed"
Excuse me madam but, I've never had a reply from you at all. please don't try to justify yourself.
That's too bad
June 16, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I apologise for the confusion in our communication process.
You're correct that our prescribers were unable to issue the treatment you requested. However, it is outlined in our terms and conditions, as well mentioned in the consultation that if we are unable to issue treatment we would fully refund you.
I understand this experience was frustrating, especially when dealing with a condition like shingles that requires prompt treatment. We hope the alternative options we signposted were helpful for accessing the care you needed.
Thank you for taking the time to provide this feedback - it helps us improve our service.
Kind regards,
Hannah
This was literally painless and speedy…
This was literally painless and speedy and saved me from stress and symptoms getting worse waiting for a Doctor’s appointment. I really hate going to the doctors too!
As a person who has reoccurring UTI’s I know the symptoms (I have test strips too) and want to act quickly to stop it getting worse. The tablets were here next day after ordering, i could have cried. It means so much to get treatment speedily as it stops it becoming ‘set in’ and hard to get rid of so I thank you for this! (I have made a doctors appointment to discuss a long term plan to deal with this, but this was a lifeline whilst I wait)
I will definitely use them again if needed.
June 9, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service provided you with quick relief and peace of mind. It's great to know that you received your order promptly and found it helpful while waiting for your doctor's appointment. We appreciate your feedback and are glad we could assist you.
Tara at e-Surgery
Not a useful service
Not a useful service. Website offers ‘online consultation’ a process where a medical professional prescribes medication. The online consult then recommends treatment and allows purchase, however once purchased you are asked for proof from your gp or relevant that you have been prescribed the treatment? If I already had a prescription I would go to a pharmacy not an ‘online consultation’ service. The service is therefore mislabelled. Granted swift refund is provided once declined but that is not the point.
May 22, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your feedback, and I apologise for any confusion regarding our consultation process.
I understand your frustration, and I'd like to clarify how our service works. Our online consultation does involve a qualified prescriber who can prescribe medication based on your medical history and suitability assessment. However, for certain medications - particularly those requiring ongoing monitoring or specialist oversight - we do need to work alongside your existing healthcare providers to ensure your safety and continuity of care.
This collaborative approach is a regulatory requirement for some treatments and helps us maintain the highest standards of patient safety. While I appreciate this wasn't made as clear as it could have been during your initial consultation, this information is outlined in our terms and conditions, which all consultations are subject to review by our prescribers.
I'm pleased to hear that you received a swift refund, and I will ensure your feedback is shared with our team so we can improve how we communicate our process to future patients.
Kind regards,
Hannah Customer Service at e-surgery
Poor service
Unwilling to respond to my query. Told I have a 'diagnosis ' which is not true. I had investigations leading to nil treatment OR diagnosis. Plenty of other providers available and have obtained prescription elsewhere but object to being told something which isn't true when they will not respond or discuss. Fine whilst taking your money
May 13, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for sharing your concerns with us. We take all feedback seriously and genuinely regret that you've had a negative experience with our service.
We're sorry to hear about the miscommunication regarding your medical history and understand your frustration. To properly address this situation and review your case in detail, we kindly ask that you email us directly at hello@e-surgery.com
This will allow our dedicated customer care team to thoroughly investigate what happened and provide you with a more personalised response.
We value your feedback and remain committed to resolving this matter to your satisfaction.
Kind regards,
Hannah Customer Service at e-surgery
Very easy process from diagnosing to…
Very easy process from diagnosing to prescription and treatment also delivered very quickly.
May 6, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your positive review! We're happy to hear that you found our service easy to use and that we were able to deliver your medication quickly. We strive to make the process as convenient and efficient as possible for our customers.
Kieran at E-Surgery
Quick delivery of product
Quick delivery of product. The service was extremely efficient and easy to get hold of treatment. No queueing or hassle. Very convenient.
May 5, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your positive feedback! We are thrilled to hear that you found our service efficient and convenient. We strive to make the process of obtaining treatment as easy and hassle-free as possible. We appreciate your kind words and hope to continue serving you in the future.
Kieran at E-Surgery
Heading for holiday with a tooth abscess!
Heading for holiday with an abscess in my wisdom tooth arghh! Couldnt get a dentist appointment in time so bit the bullet. What a smooth and thorough experience! A good online medical assessment of the problem, with warnings where there might be a further risk to be investigate so quite a relief. Fast 24 hour delivery for a few £ more which was a relief in my case. Treatment successfully complete in 5 days using the same approved medication I would have received at the dentist.
April 25, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We understand how stressful it can be to deal with a dental issue, especially while traveling. We're so glad to hear that our service helped you manage your situation effectively. It's reassuring to know that our online medical assessment provided the information and guidance you needed, and that the fast delivery of the medication allowed you to receive the treatment you required. We appreciate your feedback and are delighted that you found the entire experience smooth and thorough.
Kym at e-surgery
Proffesional and punctual
Proffesional and punctual. Diagnosed the issue and delivered the medicine in time to nip the problem in the bud. My dentist was very impressed as there is no way I would have seen my GP or him in that time frame never mind started treatment. In the end the tooth had to be removed anyway but the amount of pain it saved me is hard to describe.
April 22, 2025
Reply from e-Surgery & EVARO
Hello,
We are so glad to hear that you had a positive experience with our service. It's wonderful to know that our prompt response and timely delivery of medication helped to alleviate your pain and prevent further complications. We understand how stressful and uncomfortable dental issues can be, and we are committed to providing our customers with the best possible care and support. We are grateful for your kind words and appreciate your feedback.
Kym at e-surgery
Brilliant
Excellent service sorted me out with rosacea treatment delivered very quickly all good
March 27, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your kind words! We're delighted to hear that you were satisfied with our service and that you received your rosacea treatment promptly. We strive to provide our customers with the best possible experience.
Kym at e-surgery
Great company
Great service and rigorous checks to make sure you are ordering the correct treatment. Have been using for 6 months now
February 20, 2025
Reply from e-Surgery & EVARO
Hello,
We're delighted to hear about your positive experience with our service. Your satisfaction is our top priority, and we appreciate your feedback.
Kym at e-surgery
Reply from e-Surgery & EVARO
Hello,
We're thrilled to hear about your positive experience with our prompt delivery. We understand how important it is to receive your treatment quickly and efficiently.
Kym at e-surgery
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