The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
Company replied
Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
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Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Value Health Blood Pressure Monitor
I was told by my surgery to have a…
I was told by my surgery to have a blood test before ordering more thyroxine. There wasn't a slot available for a test before I ran out of thyroxine. e-Surgery were excellent and now I know I can maintain my regimen if I need to. Also, when I got my NHS prescription, I noticed the make of the drug was exactly the same as supplied by e-Surgery.
April 6, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate you taking the time to share your experience. It sounds like you had a challenging situation with your medication, and we understand the importance of having a reliable source for your prescriptions. We're glad to hear that e-Surgery was able to provide you with the support you needed and that you were able to maintain your regimen. It's also reassuring to know that the medication you received from e-Surgery was the same as your NHS prescription.
Kym at e-surgery
Reply from e-Surgery & EVARO
Hello,
Thank you for your positive feedback! We're happy to hear that you found our process easy and appreciate your kind words about our quick delivery.
Kym at e-surgery
Excellent value and very efficient.
April 5, 2025
Reply from e-Surgery & EVARO
Hello,
We're delighted to hear you found our service efficient and offered excellent value. Your feedback is greatly appreciated.
Kym at e-surgery
E-surgery is there for you
When it is impossible to get through to the health centres and even if someone picks up the phone there’s no appointments, you feel helpless.
That’s when e-surgery comes to the rescue. They helped me, sent me antibiotics and after 3 days I felt much better. Thank you e-surgery.
March 23, 2025
Reply from e-Surgery & EVARO
Hello,
We understand the frustration of trying to access healthcare services. It's reassuring to hear that e-surgery was able to provide you with the support you needed. We're glad that you felt better after receiving the antibiotics.
Kym at e-surgery
😊 Happy
😊 Happy with the service. There should be more of these to ease the pressure on the NHS.
March 16, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your kind words and positive feedback. We appreciate your support and are glad you found our service helpful.
Tara at e-Surgery.
Reply from e-Surgery & EVARO
Hello,
Thank you for your kind words! We're happy to hear you found our service quick, efficient, and good value.
Tara at e-Surgery.
Great service and very quick delivery
Great service and very quick delivery. So easy to sort out and good value too.
March 11, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your kind review! We're so pleased to hear you found our service easy to use, quick, and good value. We appreciate your business and hope to see you again soon.
Kieran at e-surgery
Reply from e-Surgery & EVARO
Hello,
Thank you for your positive feedback! We're delighted to hear you were pleased with our service. We strive to provide the most competitive prices possible and we are glad we met your expectations in this instance. We appreciate your business.
Kieran at e-surgery
The company e surgery make sure your in good health mentally and physically
The company e surgery make sure your taken the correct medication and check that your doing okay. If they think something is wrong, they hold your medication until issues are resolved and you have explained in full.
February 22, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate your kind words and are glad to hear that you feel well cared for by our team. Our priority is ensuring the safety and well-being of our patients, and we're committed to providing the best possible care. We're happy to hear that our approach has given you peace of mind.
Kieran at e-surgery
Very disappointed
Very disappointed , got throat infection it might be tonsils , but just didnt described symptoms as i should perhaps… only mention something about chest and that disqualified me apparently. Even more my partner that got infected probably by me. Firstly got medicine approved even tho explained in same words as we have same issue. After i questioned mine refund/cancelation. few minutes later his has been refunded even after approved with exactly same symptoms and concerns. Including mention it chest. From we see it , it was simply different dr. and more rational decision made by the one my partner has got approved . Very picky , fussy , not necessarily willing to gather proper information to judge.
We all know how waist-full time can be GP just only for prescription, with people waiting for real help…. This services should take off pressure from gp-s , with consistent judgment on rational information. Good luck to use this service , my advice forget about honesty as all words you say can be turn against you. and you get coldly left with sentence , go to bother your GP !
February 27, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I understand your frustration with the situation. As healthcare professionals, our primary concern is always your safety and wellbeing.
When chest-related symptoms are mentioned, our guidelines require us to recommend an in-person assessment with your GP. This is because chest infections can sometimes indicate more serious conditions that need physical examination and potentially different treatment approaches than what we can safely provide through our online service.
I apologise for the confusion regarding your partner's prescription and the subsequent refund. It appears there may have been an inconsistency in how your similar cases were handled by different practitioners. We strive for consistency in our medical assessments, and I'll ensure this feedback is passed on and reviewed.
Our service aims to complement GP care by handling appropriate cases remotely, but we must be cautious about certain symptoms that are better assessed in person. This isn't about dismissing your concerns, but rather ensuring you receive the most appropriate care for your specific situation.
Kind regards,
Hannah
e-surgery Customer Service Team
Thorough, affordable and super quick delivery..
This online pharmacy is extremely thorough, affordable, and dispatch items super quick!
I use them for my HRT which is half the price I would pay through my menopausal clinic. I still get blood tests through my clinic to regularly check my levels are safe, and then provide this information to e-surgery as required.
e-surgery will liaise with your GP, as well as run a health check questionnaire to ensure your health and wellbeing before despatching items, which is obviously how it should operate.
Delivery is usually next day, which isn’t charged at a premium delivery rate, and items are packaged well.
I haven’t needed to use this company for any other product as yet, but most certainly will continue to use, and I can highly recommend them as trusted online pharmaceutical providers.
February 23, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate your kind words and detailed review. It's wonderful to hear that you've had such a positive experience with our service. We're committed to providing affordable and reliable access to medication, and it's gratifying to know that we're meeting your needs.
We understand the importance of safety and thoroughness when it comes to health-related products. We're pleased that you feel confident in our processes, including our health check questionnaire and communication with your GP. We strive to ensure that all our customers receive the highest level of care and support.
We're also happy to hear that you've found our delivery service to be prompt and efficient. We're always looking for ways to improve our offerings and ensure that our customers have a seamless experience. Thank you again for your positive feedback.
Kym at e-surgery
Very quick and obuick delivery and great value for money
Quick delivery and great value for money
February 23, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your positive feedback! We're glad to hear you were pleased with our delivery speed and the value you received. We appreciate your business.
Kym at e-surgery
Been using e surgery for 7mnths and…
Been using e surgery for 7mnths and always had great delivery and value for money. Been using mounjaro and have lost 4 stone. Could never have done it on my own. Customer care is top priority
February 16, 2025
Reply from e-Surgery & EVARO
Hello Dee,
We're so pleased to hear about your positive experience with our service and the results you've achieved. It's inspiring to know we've played a part in your journey. We're committed to providing exceptional customer care and are thrilled to hear that you've found it to be a priority for us.
Bradley at e-Surgery
When you have health issues especially…
When you have health issues especially within the mouth, e surgery provided a simple, efficient and friendly service I am very grateful for
Many thanks
February 13, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your kind words. We're delighted to hear that you found our service helpful and friendly. We strive to provide the best possible care for our patients, and your feedback is greatly appreciated.
Kym at e-surgery
Always reliable company very good…
Always reliable company very good website and helpful also good value for money
February 11, 2025
Reply from e-Surgery & EVARO
Hello,
Thank you for your kind words! We're thrilled to hear that you find our website helpful and our services reliable. We strive to provide excellent value for money, and it's great to know we're meeting your expectations.
Kym at e-surgery
E-Surgery live up to their name
I ordered meds online and was immediately informed when I could expect to receive my order. I received them promptly and was shortly on my way to good health. So impressive!
January 19, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We are thrilled to hear that you had a positive experience with our service. It is our priority to ensure that our customers receive their orders promptly and efficiently. We are glad that you were able to get back on your way to good health.
Kym at e-surgery
Life saver my gp wouldn't precribe hrt…
Life saver my gp wouldn't precribe hrt tesosterone for me for peri menopause even though my bloods showed very low I uploaded the blood tests to e surgery after a questionnaire got a huge bottle of tesosterone as superdrug was only giving me three weeks supply it's helped my motivation my mood aches and pains and labido game changer for me was approved and sent out in the post immediately can't thank e surgery enough 🙏 x
February 7, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We are so happy to hear that e-Surgery was able to help you during this time. It sounds like you were going through a difficult period, and we are thrilled that we could provide you with the support you needed. We are committed to providing accessible and convenient healthcare services, and we are proud to have made a positive difference in your life.
Kym e-surgery
Very efficient
I needed some help with a minor health problem that might have become a bigger one without some treatment. Followed the process, answered some questions, got what I needed before 1pm the following day. Absolutely brilliant!
January 31, 2025
Reply from e-Surgery & EVARO
Hello,
We're so glad to hear that you were able to get the help you needed quickly and efficiently. It's our priority to provide our customers with the best possible care, and we're thrilled that we were able to meet your expectations. Thank you for sharing your positive experience!
Kieran at e-surgery
Dont buy here
First of all, i ordered a product and they substituted with another one without communicating first, second of all they say THEY DONT DO RETURNS, third the picture shows a high dosage value but when you add it to basket its not clear because the dosage said 300 puffs but i received 150, because i ordered 2 i think and made it very confusing. Basically there after care is a good as poo on a shoe.
So after the reply, the ingredients are not exactly the same so its not the same item. May be similar and has the same goals and work almost the same, just like a fiat 500 and a ford fiesta, but not the same. If you cannot allow returns then before sending out a similar item you should of emailed, not bully your customers. SO AGAIN TO FUTURE CUSTOMERS BE CAREFUL BECAUSE THEY DONT REGUND. Use a credit card at least for purchase protection
January 22, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Andrew,
Thank you for your feedback. I apologise for any frustration with your order experience.
I understand your concerns and would like to clarify a few points. Our records show that we dispatched the exact treatment that was ordered - two units of 150 sprays each, totalling 300 sprays. This information is clearly stated on our product pages, though I understand how this could have been confusing.
Regarding product brands, as noted on our website, the images shown are for illustration purposes only. We stock multiple reputable brands of the same medication and may supply any of these based on current availability, unless a specific brand is requested which was not on this occasion.
While we understand your disappointment, our no-returns policy is clearly stated on our website due to medication safety regulations and agreed to in our terms and condition. This is a standard practice for prescription medications to ensure patient safety.
If you have any other concerns, please do not hesitate to contact our customer service team directly by calling us on 01603 931600 or emailing us at hello@e-surgery.com.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
One start because they’re not being honest
Order #ES-1096807. Put in an order for a private prescription last Thursday (09/01/2024) with 48hr tracking. Estimated delivery was 12-13 January. When I checked my order on 13th January the status was still as “processing”. After querying this through the chat service Hannah assured me the postage would be refunded and the order would be fast tracked to be sent out with 24hr tracking as a goodwill gesture. I was relived to hear this. However, first thing on the morning of 14th received an email that my order had been refunded!! Back onto the chat and Patrizha assured me the order had not been cancelled and will be processed that day but after checking his morning it’s still saying “processing”. I’m not really sure I want to bother chasing it up again as seem to be wasting my time. They don’t seem to give a rats arse what’s happening with my order. I wouldn’t mind but how am I meant to maintain continuity of my treatment if they let me down like this? I’ve lost all confidence in their service and having to source another supplier. Such a shame as I’d been using this service since July last year but their treatment of me is ridiculous. They obviously don’t value my loyalty or custom.
January 13, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Yasmin,
I sincerely apologise for your frustrating experience with your order. I understand how concerning it is when there are delays, and I want to explain what happened.
We experienced unexpected supply issues with what you particularly ordered. While our supplier had repeatedly assured us of incoming deliveries, they unfortunately failed to deliver as promised. We should have communicated this situation to you more clearly and earlier, rather than leaving you to chase updates.
When we finally confirmed there would be no immediate delivery, we sent an email offering either a full refund or an alternative option. As requested, we processed your refund.
I want to let you know that what you requested is now back in stock.
We truly value your loyalty since July 2023, and we are very sorry to have let you down on this occasion. If you wouldd like to give us another chance, please contact us at 01603 931600 or hello@e-surgery.com, and we can place a new order for you.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
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