e-Surgery & EVARO Reviews 

11,823
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,726 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the straightforward online consultation process that makes acquiring necessary prescription treatments remarkably simple and stress-free. Many consumers also deeply appreciate the prompt medical evaluations, thorough health questionnaires, and professional guidance provided continuously throughout the entire ordering journey. However, some customers also noted occasional delivery delays involving external postal services or unexpected order holds during the identity verification stage. A few reviewers experienced frustrating setbacks when their medical requests required additional photo proofs or faced temporary shipping complications before final dispatch.

What people talk about most

Service

People report high satisfaction with the service, praising the quick response times, easy questionnaire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Order

Consumers find order to be positive, highlighting a smooth online consultation and a very straightforward... See more

User experience

Users describe positive interactions with user experience, highlighting the super quick and easy ordering... See more

Product

Customers had positive experiences with product, frequently highlighting fast next-day delivery and discreet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more

Company replied

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(11,823)

4,722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Bio-Pycnogenol 40mg Tablets

Rated 5 out of 5 stars

Couldn’t be happier

Couldn’t be happier, after finding out I had chlamydia I needed a fast and quick solution without the embarrassment of the doctors, within a few days I was on my course of tablets and my little chap was soon to be clean and happy again, thank you for restoring my ability to sow my seed without infecting my close friend’s and family.

Forever grateful.

September 13, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello James
Thank you for your kind words and taking the time to review our service, we really appreciate your feedback. We're so happy you found our service to be to a high standard as this is what we aim for!
Luke at e-Surgery

Rated 2 out of 5 stars

Ordered Naproxin tablets yesterday

Ordered Naproxin tablets yesterday. It arrived on time.
I was concerned about the legit of the company and checked Google maps street view from the address on the box. Looks like a industrial estate with a total different name on the front of building. Looks like a double glazing company. Not sure about legit of the product now.

August 17, 2021
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Clifford,

Thank you for taking the time to leave your feedback. If you ever have any questions about how our pharmacy operates, please feel free to contact us at any time on 01603 931600 or email us at hello@e-surgery as our team are always happy to help answer any questions you may have.

As an online pharmacy, we do operate in a slightly different setting than your regular pharmacy as we do not have any patients that we see in person. We still have an in-house team that dispenses all your medication and is checked by our pharmacist. The main difference is that we ship all our items with Royal Mail directly to your door!

In terms of the legitimacy of the medication, we stock all UK brands from the same suppliers that stock your local pharmacies. We are regulated by the the General Pharmaceutical Council and you can find all details of our registration on our website by scrolling to the bottom of the page.

I hope this has helped answer some of your queries.

Kind Regards,
Lucy at e-Surgery

Rated 5 out of 5 stars

Viagra tablets

Easy to order, which is not so on all sites. Arrived promptly, and worked well.

August 13, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello John,
Thank you for the kind review. We are pleased you found our website easy to navigate and that your order was as expected!
Lucy at e-Surgery

Rated 1 out of 5 stars

Tablets did not work had no effect…

Tablets did not work had no effect compared to other slimming products I have used in past

July 29, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thank you for getting in touch and I am very sorry to hear of your negative experience with us. Sometimes, unfortunately some medications may not work for all people. With certain medications, they can be affected by certain lifestyle factors. I will try and get in touch today to discuss the issues with the medication and do my best to rectify this for you. If you do have any further feedback or queries, do give me a call on 01603 931600.
Many thanks,
Cameron at e-Surgery

Rated 5 out of 5 stars

Such a great service to use

Such a great service to use. Quick and efficient.

Would be great however to have a re-order button or if I loose my tablets I can easily order some more. I have mistakenly thrown tablets away before!

Apart from that - just great service.

July 28, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Lyn,
Thank you for your kind words, that is greatly appreciated. Thank you for your feedback as well. We are always looking for ways to improve our service so this will be taken on board.
Cameron at e-Surgery

Rated 5 out of 5 stars

Fantastic service!

Fantastic service. My hayfever tablets were approved and dispatched super quick! And with pollen rising it was great to have a supply there good to go!

July 20, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi there,
We're pleased to hear you would consider our service to be fantastic! Thank you for the kind review.
Lucy at e-Surgery

Rated 5 out of 5 stars

Holiday

Holiday
I ordered some period delay tablets as I was going on holiday, didn't want the dreaded ... to spoil my time away.
So easy to order, fast delivery, great service 100% recommend.

July 18, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Sarah,
We are so pleased we could help provide a useful service! Thank you for taking the time to share your experience.
Lucy at e-Surgery

Rated 5 out of 5 stars

I have been so grateful for e-surgery…

I have been so grateful for e-surgery during covid as getting a drs appointment is so difficult. This has meant I haven’t had to take time off work to see the dr or wait if I have a uti. I have had some tablets in stock in preparation. Very pleased with the speedy service too.

July 11, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Mandy,
Thank you for taking the time to share your thoughts on our service. We are so happy to hear we could help during this time!
Lucy at e-Surgery

Rated 1 out of 5 stars

Ineffective product and poor customer support

The tablets I received were not effective despite their being promoted as an alternative to the branded product I have used before. I have tried to contact customer support via email and phone to no avail. Extremely disappointed.

May 31, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

I'm sorry to hear that the treatment did not meet your expectations. Unfortunately, sometimes patients might not respond well to certain medication which necessitates changing to different tablets or strengths.

We do state that images of products are only for illustrative purposes as supply for generic medication can vary from our wholesalers and is unfortunately outside of our control.

However if you prefer a specific brand of generic tablets, please let us know (by leaving a message in your order or contacting us directly) and we will do our best to ensure you get the specific brand you prefer!

I will try to get in touch so we can work out if there is a more suitable treatment for you that works and also if we have in stock the required brand. If you prefer, please contact me directly on 01603 931600.

Kind regards,

Cameron Saunders
Patient Success Team

Rated 5 out of 5 stars

Very professional

Very professional, would have been lost without them , tablets arrived in a couple of days, would definitely recommend and I already have done , thank you .

May 6, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Leah,
Thank you for the high praise! We're so pleased you'd consider our service worth recommending.
Lucy at e-Surgery

Rated 5 out of 5 stars

Really impressed

I have been ordering some tablets for a little while now.
Never have any issues and always helpful to me.

April 3, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Alex,
Thank you for the kind review, we're pleased to hear we could help!
Lucy at e-Surgery

Rated 5 out of 5 stars

Personal

Due too a mix up at my chemist I needed too purchase medication as I was on my computer I saw your text and found I could buy my tablets with you which was easy and straight forward and awkward questions service was great .many thanks.

March 10, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Michael,
Thank you for taking the time to leave your thoughts on our service. We're so glad you found the process to be straightforward!
Lucy at e-Surgery

Rated 5 out of 5 stars

Very quick delivery and lowest price I…

Very quick delivery and lowest price I could find for my tablets online.

5* service

March 4, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Janette,
Thank you for the kind review! We're pleased we could provide a 5* service and hope you'd consider us again in future.
Best Wishes,
Lucy at e-Surgery

Rated 2 out of 5 stars

First order all good, then downhill from there.

First order all good. Second repeat order, they no longer carried a 40mg version of Verapamil, just 80mg. Would not supply the 80's, just gave a credit.
I asked if they would re-stock.. no answer.
I asked if I cud have half my postage refunded then, as typically I order 2 items... no answer.
Will look for an alternative supplier next time.

February 6, 2021
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Russ,

We're sorry to hear about your negative experience. Whilst we try to do our best to help all our patients, the decision to issue a prescription does come down to our prescribers and we are not able to over ride their decisions. This could be due to a variety of reasons such as the prescribers feeling a patient might need more oversight from a GP or a certain medication being clinically unsuitable.

Please feel free to contact me at 01603 931600 if you'd like to discuss this issue further and we can do our best to do anything we can to help.

Kind Regards,
Rob Moulton
Pharmacy Lead

Rated 5 out of 5 stars

The tablets are amazing and get to work…

The tablets are amazing and get to work straight away

October 6, 2020
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Lloyd,
Thanks for taking the time to use and review our service, we're glad the medication worked for you!
Lucy at e-Surgery

Rated 4 out of 5 stars

Ordered tablets,received immediate…

Ordered tablets,received immediate reply and expect to get them
next week. Quite straightforward.

September 18, 2020
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Charles,
Thank you for your comments, I am happy you were satisfied with the delivery of your medication. If there is anything else we can help you with to provide a 5 stars experience please contact our team to let us know as we would really appreciate that feedback.
Lucy at e-Surgery

Rated 5 out of 5 stars

I was very pleased with the speed of…

I was very pleased with the speed of delivery of my tablets and ordering and paying was simple. I will probably order from you again if I find myself running short.

August 26, 2020
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Susan,
Thank you for taking the time to leave a review, I am delighted to hear you were satisfied with our fast delivery service.
Lucy at e-Surgery

Rated 5 out of 5 stars

GREAT SERVICE AT A GOOD PRICE

GREAT SERVICE AT A GOOD PRICE, TABLETS WORK PERFECTLY

August 19, 2020
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Greg,
Thank you for the high praise and rating us so highly! We're happy to hear the medication worked well for you.
Lucy at e-Surgery

Rated 5 out of 5 stars

Received my tablets next day and worked…

Received my tablets next day and worked as expected. Superb service!

August 13, 2020
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Harry,
we're pleased to hear we could help! Many thanks for the kind review of our service.
Lucy at e-Surgery

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