e-Surgery & EVARO Reviews 

11,862
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,726 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the straightforward online consultation process that makes acquiring necessary prescription treatments remarkably simple and stress-free. Many consumers also deeply appreciate the prompt medical evaluations, thorough health questionnaires, and professional guidance provided continuously throughout the entire ordering journey. However, some customers also noted occasional delivery delays involving external postal services or unexpected order holds during the identity verification stage. A few reviewers experienced frustrating setbacks when their medical requests required additional photo proofs or faced temporary shipping complications before final dispatch.

What people talk about most

Service

People report high satisfaction with the service, praising the quick response times, easy questionnaire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Order

Consumers find order to be positive, highlighting a smooth online consultation and a very straightforward... See more

User experience

Users describe positive interactions with user experience, highlighting the super quick and easy ordering... See more

Product

Customers had positive experiences with product, frequently highlighting fast next-day delivery and discreet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more

Company replied

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. STD Clinic
  6. Women's Health Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(11,862)

4,762 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Urinary Tract Infection Treatment

Rated 5 out of 5 stars

Excellent vital service

Excellent service. Unfortunately, these companies are now necessary, as they fill the gap in service no longer offered by the doctor's surgery and pharmacist. By the time I'd managed to get an appointment with a doctor, my medication had arrived and I was halfway through the course of treatment.

April 12, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We appreciate your positive feedback and are glad you were satisfied with our service. It's beneficial to know we could provide timely access to medication when needed. Thank you for sharing your experience.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Nice easy smooth transaction…just as it…

Nice easy smooth transaction…just as it should be. I would have had to wait for over three weeks for a telephone appointment with my GP.
My sinus infection was very painful.
Once the facts were established E-Surgery solved the issue quickly, prescribed and sent the appropriate antibiotics by post very quickly.
The relief after just 24hours was heaven. E-Surgery were there when I needed help as the NHS is virtually non existent now.
Very sad. Would highly recommend.

April 20, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service provided you with a smooth and easy experience. It's great to know we could offer timely help for your sinus infection when you needed it most, and that you experienced relief so quickly. We appreciate your recommendation.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

delivered quickly and my infection was…

delivered quickly and my infection was cleared

April 20, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service was fast and effective for you. Thank you for sharing your positive experience with us!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

First time using this service. Excellent

First time using this service and I am very impressed. Easy and factual information on the website allowed me to get to right treatment required. All ordered and delivered on time.

April 17, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear you were impressed with your first experience! It's great to know our website's information helped you find the right treatment and that your order was delivered on time. Thanks for your feedback.

Kind regards,

Tara
The e-Surgery Team

Rated 1 out of 5 stars

I was actually pretty happy with…

I was actually pretty happy with e-surgery, but this time experience was different. I’m ordering my treatment from them as I simply haven’t got time to go to doctors. I was ordering it on a regular basis (not controlled medicine or anything). I’ve been asked for my blood test results a couple of times and no problem there I am checking myself on a regular basis. I mainly do it privately as we all know how NHS is (I am getting an annual review - but this is once a year not anytime I want). This time when I requested my meds it took a couple of days before I got a message that an order is on hold. Few hours later a message has arrived from I guess a doctor? Requesting test results- I thought ok annoying as I have only just sent them recently , but nonetheless sent out blood test results from private surgery. A day later I’m getting a response completely ignoring the results and request for a blood test from a GP or NHS app! I can’t have these done whenever I want and I did sent my annual review once couple months back. I also pay extra to get medicine delivered as I haven’t got time to queue at GP surgery every time I need a prescription. If I did would have no need for an online service now would I? Now I have to find the time and the way to get my usual prescription so thank you. I appreciate being careful etc. But that’s a bit much, especially these aren’t regulated or dangerous medications. Not happy at all!

April 19, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to share your feedback, and I’m genuinely sorry for the frustration this situation has caused.

I can see you’ve been a loyal customer for some time, and I completely understand how disappointing it must be when the process doesn’t go as smoothly as it usually does—especially when you’re using our service specifically to save time. You’re right that this experience hasn’t met the standard you’ve come to expect from us, and I apologise for that.

As you’ve been on this treatment for a while, we have a duty of care to periodically review your blood results to ensure the medication remains safe and suitable for you. While we really appreciate you sending your private blood test results, unfortunately they didn’t include all the specific markers our prescriber needs to assess your treatment safely. I’m sorry if this wasn’t communicated clearly in our messages—we should have explained exactly what was missing and why we needed NHS/GP results instead.

I completely appreciate that accessing NHS blood tests isn’t always straightforward, and that’s precisely why you use our service. The last thing we want is to add unnecessary hassle, but in this case, the prescriber genuinely needs those specific results to prescribe safely and responsibly.

Again, I’m sorry we’ve let you down on this occasion. If there’s anything else I can do to help, or if you’d like to discuss this further, please don’t hesitate to get in touch, emailing us at hello@e-surgery.com with FAO Hannah in the subject line.


Kind regards,
Hannah Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

Gum infection

I had a very painful mouth infection, could not get an appointment with dentist,my daughter found e-surgery online, after filling in a small form, I was sent a prescription, now pain-free, will definitely recommend to others,
Thank you,

April 9, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Valerie,

We're happy to hear that you were able to get relief from your painful mouth infection through our services. We appreciate you recommending us, and we are grateful for your feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Amazing!

Amazing!! had a tooth abscess come up and my dentist couldn’t see me for a week so ordered these, really helped with the infection till I got the tooth removed. Will definitely use again in the future.

April 3, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Emma,

We're happy to hear our service helped manage your tooth abscess while you waited for treatment. We appreciate your feedback and are glad we could assist you during that time. We're here for you in the future.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

E SURGERY EXCELLENT QUICK SERVICE

I knew I had an abcesss about to form on my gum from the swelling and throbbing sensation in my cheek... I contacted my doctor and they refused to help saying I needed an emergency dentist appointment... I have recently moved and do not have a dentist tried to find an emergency dentist and everywhere was booked and I couldn't be fitted in they explained that they couldn't help me until next week.... I then rang 111 and after a 30 minute conversation of questioning she said she couldn't help.... I went to local AnE they point blank said NO they can't help.... I gave up and just looked online to see if I could find the product that would help.... I found E surgery after a few questions my delivery came early the next day... after 2 hours of taking the antibiotic my face feels 90% better already and the week treatment cost literally pennies..... THANK YOU E SURGERY for your prompt service.... Anyone who has a similar problem please do not hesitate to contact this company.... You will not be disappointed....

April 16, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're so glad to hear that our service provided you with prompt assistance during a difficult time. We appreciate you sharing your positive experience and are grateful for your recommendation.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Very useful service

Very useful service. I needed antibiotics for a dental infection and they arrived very quickly and did the job! fair price as well.

April 10, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Russell,

We're happy that our service helped resolve your dental infection quickly! It's great to hear that you found our pricing fair and the service useful. Thanks for your feedback.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

E surgery make everything simple quick…

E surgery make everything simple quick and easy. Usually treatment is delivered within 2 days. Highly recommended

April 8, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy that our service made everything quick, easy, and simple for you. We appreciate your recommendation and are grateful for your positive feedback about our delivery times!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Easy service to use

Easy service to use
Very interactive
Advice regarding treatment
Faultless service

April 8, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that you found our service easy to use and interactive. We appreciate your feedback regarding the advice you received and the faultless service.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

I was home from University over Easter…couldn't see my GP

I was home from University over Easter had a Sinus infection. Couldn't reach my surgery that was 6 hours away and was closed. My old GP where I grow up couldn't help me.
Esurgery was a life saver and assesst me with and consultation and I receive help and medicine. I am forever grateful and very pleased with the service I received. Thank you

April 2, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're so glad to hear that we could assist you during a difficult time when you were away from your usual healthcare providers. We appreciate your gratitude and are pleased that our service met your needs. Thank you for sharing your positive experience.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Excellent service helped me out when desperate 😁

Approved antibiotics and shipped within 3 hours of ordering for a gum infection, should of arrived 48 hours later but royal mail were terrible as usual so arrived 5 days later the excuse was that bank holiday was busy great excuse...

I had no prior doctor's appointment and not had medication for the same fault for over a year.

The medication is very expensive at £33 shipped however a day off work, a dentist appointment and medication cost a significant amount more!.

Will definitely use the service again top marks.

April 2, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We appreciate your positive feedback and are happy the service met your needs, especially regarding timely antibiotic access for your infection. We regret Royal Mail's delay impacted your delivery. We value your comments and are glad the overall experience was beneficial.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Super quick service

Super quick service, especially so considering it was Easter Saturday when I ordered. Straightforward to get the treatment requested for severe toothache (while waiting for appointment with dentist who was on holiday) and the follow up advice was very useful. Can’t fault the service received.

April 4, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service was quick and helpful, especially during the Easter holiday. We're glad the treatment and advice helped with your toothache while you waited for your dentist. Thank you for your positive feedback!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

So easy and quick to order

So easy and quick to order. Received antibiotics for my husband’s tooth infection/abcess within a day or two.

Good value for money and so simple. Great communication too!

April 6, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that ordering was easy and quick! We're glad we could provide your husband with antibiotics promptly and that you found our service valuable and communication great. Thanks for your positive feedback!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. After endless attempts of trying to get an appointment from the doctors with no luck, I knew exactly what treatment I needed as ive had numerous throat infections before, i ordered the antibiotics and got them the next day which was at an extra cost but the option to have them sooner was great and they also sending you an email about the treatment you've ordered and how to take it etc incase your not sure. They worked as expected and i will definitely be ordering again should I need to in future. Thank you 😊

April 1, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that you had a great experience. It's wonderful that our service provided a convenient solution for your needs, especially with the prompt delivery and helpful information. We appreciate your positive feedback!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Couldn't get an appointment with…

Couldn't get an appointment with dentist for tooth abcess. Filled in online questions and symptoms and was told the suitable treatment. Shipped and received quickly. I was very wary of ordering online but will definitely use this service again.

March 20, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're glad you found our service helpful during your dental issue. We appreciate you trusting us and are happy to hear about your positive experience with the quick delivery and suitable treatment information. We value your feedback!

Kind regards,

Tara
The e-Surgery Team

Rated 4 out of 5 stars

Smooth transaction first time

I had a very smooth transaction on my first purchase, but unfortunately their returning price was not competitive enough on my second time. The cost is important to lots of people going private for this amazing treatment.....Nothing wrong with the service though

April 2, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We appreciate your feedback and are glad your first purchase went smoothly. We acknowledge that pricing is an important factor and regret we couldn't meet your expectations on your return. We'll consider your comments as we evaluate our service.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Very good experience

Very good experience. Needed antibiotics for a dental infection juts before the bank holiday and couldn't get an appointment. They came really quickly and the price was fair. Would certainly use again if I needed to,

March 31, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're happy to hear that you had a positive experience. We appreciate you sharing how quickly we were able to assist with your dental infection needs before the bank holiday. We're glad the price was fair and we could help.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Came to my infected tooth rescue!!!

I came down with an infected tooth which was horrendous. It was a Friday evening to the start of a bank holiday weekend.

By Saturday lunch time I knew I needed to get some antibiotics asap so I googled for a chemist and E-Surgery came up.

I filled in the details of my problem.
I was then given the choice of 2 kinds of antibiotics, I opted for the longest course.

Paid the fee and less than 18hrs later at 10:45 on a bank holiday Sunday! my antibiotics arrived!!!.

I have no doubt in my mind that if I hadn't found E-Surgery online services, I would of been in major trouble.

Dentist stated that by taking those antibiotics I had stopped the infection from getting worse.

So easy to order.

Straight forward questions and then you get a choice of which antibiotics suits you.

Best £30 I have spent for a long time!!

I have recommended E-Surgery to all my friends.

June 4, 2025
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're so glad to hear that our service provided you with quick access to treatment during the bank holiday weekend. It's great to know the antibiotics helped manage your infection and that you found the process easy to use. Thank you for recommending us!

Kind regards,

Bradley
The e-Surgery Team

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