e-Surgery & EVARO Reviews 

Being a migraine sufferer and it all being down to the air pressure rising or falling too quick it's handy I can get the medication I need quickly as I normally get my prescriptions delivered from pharmacy to u but just recently they haven't been having my medication in stock so I then have to go without for the month that was until I found it on e surgerys website and the website was easy enough to use and they also sent me a write out I could send to my doctor which they can do for you if you choose

Will definitely use again in the future if I need to get my medication myself

Bought successfully from them for a few months. Ordered some medicine over Christmas. They delayed the order by a few days (no problem) and then they shipped my medicine (that has to stay cold) over new year where it was delayed, and the ice pack melted. They said on the phone that it wasn’t shipped until the 2nd Jan, but they emailed me on the 31st December saying it had shipped. Arrived room temperature on the 3rd, and they won’t replace my medicine. I have to use it within 30 days of it being room temp, but I had to open another packet of the medicine which lasts for one month because my delivery was late. So now I have a £140 worth of medicine that I can’t use and they won’t replace.

For reference - every other shipment has arrived cold (ice pack still partially frozen). So it’s hard to believe that they shipped this on the 2nd Jan and I received a warm (floppy ice pack) 24 hours later. Very disappointed. Won’t buy from them again.

It was also really stressful speaking to them on the phone. They acted like they didn’t believe me, and like I couldn’t possibly know it wasn’t the correct temperature. I could literally feel the warm ice pack and medicine in my hands. I’m a human person in the world and I know what warm feels like!

I’m a scientist by training, and my instinct is to believe professionals when they make assurances. But this interaction felt like I was being fobbed off. I’m surprised that they recommended I re-cool the medicine and use it anyway, which goes against the manufacturer’s recommendations.

I feel even more aggrieved because I’ve recommended this company to others! And now I’m out a bunch of money and feel let down. Total bummer.

They also have another Trust Pilot with terrible reviews - for e-surgery.co.uk - I think this one is trying to replace that one? It links straight back to their website. Seems shady.

Update: After I posted this review I left it for a few days. I couldn’t shake feeling that it wasn’t fairly resolved, and contacted them again to say that I would file a complaint with the GPhC and push for a charge back on my credit card. At this point they agreed to send me a replacement shipment for my medicine.

I’m not thrilled that it took so much pressure, and they mentioned this review on the phone, so I think it weighed into their decision. But ultimately they did eventually replace this medicine.

I’m not taking this review down. It is all honest, but I thought it was fair to add the update. I hope they really have learned from this experience. And I’m still unclear how they shipped something on the 2nd in an ice pack that was completely melted 1 day later. The replacement they sent me was cold and the ice pack still frozen. As was the case with my prior purchases. The anomalous melted one remains a mystery.

I haven’t decided if I will use this company again. One mistake I can forgive (easily). I just wish they had rectified it without me having to write these reviews, and having to contact the manufacturer to make sure I really shouldn’t use the medicine.

- Requirement for blood test not stated before payment taken.
- Requirement for testosterone blood test scope not stated before sent. Just asks for testosterone test.
-Requirement for blood test to be within 3 months not stated.
All of the above should be stated and a record of acceptance BEFORE payment is taken as extra conditions and time is wasted before refunding.
Incredibly poor experience- accepting money without stating conditions upfront then selling extra blood tests, poor ethics.

As usual trust pilot corrupted by friends and family reviews bumping up the ratings ..in my opinion. Personally , what a fook about . I ask for a repeat prescription for clopidogrel , a blood thinner i have occasionally used for years in conjunction with my meds to break down potential clots that cause breathing issues . As a repeat prescription obviously shouldnt be an issue . Now becomes a new set of questions and wanting access to medical records . As a working man i havent the time to be bothering GPs or sitting in AE for 6 hours so they can give me clopidogrel . There are lots of online options . Wouldnt bother here again

Got a UTI and waited for antibiotics 5 days. Only reason I went with this is to take pressure off the NHS & emergency services. Made the whole UTI worse to a point where there is blood in the urin now.
Never again.

Exceptionally quick to process orders and shipping is usually the same day if ordered early enough. Well packaged and discreet.

They e-mail me discount codes to use monthly which also makes them great value.

Yet again another awful experience with e-surgery, please see how many recent reviews are RED then decide....
Cannot order due to website issues, Bradley decides it's my browser, incorrect tried a laptop, Bradley sends a new link to use, also doesn't work, finally please call, I tried 3 times, no answer....please go somewhere who actually cares about your customer satisfaction and health not just your money !

No hassle, no fuss, gave my symptoms for a reoccurring health issue and the medication needed was dispatched and at my door within 24 hours. Fantastic service! Would highly recommend!

Amazing service. I frequently am told that my specific blood pressure tablets are not available on the NHS. (I need white tablets due to an artificial colouring allergy). Every month it is a nightmare to try and get white tablets. After being told, last week, that the pharmacy couldn't get any, despite me giving them 5 different suppliers names, I resorted to an Internet search. e-surgery were brilliant as their online form asked if I needed a specific brand. They are the only online pharmacy that does this, in my experience. Two days later I got my white tablets. Fantastic service which I will certainly use again to save the stress of trying to get them through the NHS.

I recently had a deeply frustrating experience with E-Surgery while seeking Mounjaro for weight loss maintenance. Initially, I received my first maintenance dose with the reassurance that my case would be reviewed and that ongoing support would be provided. However, I was met with contradictory information when they abruptly cancelled my subsequent orders without any valid explanation. This was particularly disheartening, as their communication indicated support for individuals with a BMI of 18.5 to 24.9, yet my case was dismissed the moment I reached my BMI target.

What is especially concerning is their failure to recognise the role of Mounjaro in appetite control, which is crucial for someone like me who struggles with binge eating. Despite my clear communication about needing Mounjaro for maintenance once I reached my weight loss goal, the company dismissed my requirements simply because I fell within what they deemed a "healthy" weight range.

Research indicates that discontinuing Mounjaro can lead to significant weight regain, with studies highlighting a high incidence of this issue. According to The Effect of GLP-1 Receptor Agonists on Weight Loss: A Meta-Analysis published in Obesity Reviews, patients who discontinue GLP-1 receptor agonists like Mounjaro often experience a return to pre-treatment weight, with some studies reporting weight regain in up to 85% of patients. Additionally, a systematic review published in Diabetes Obesity & Metabolism shows that the likelihood of weight regain increases significantly within the first year after stopping treatment. This evidence underscores the necessity for continued support, yet E-Surgery failed to provide the personalised care that I expected.

Moreover, the National Institute for Health and Care Excellence (NICE) guidelines recommend ongoing support and monitoring for patients on weight management medications, particularly when there are underlying psychological factors such as binge eating. By not adhering to these guidelines, E-Surgery has demonstrated a lack of commitment to patient care.

The absence of a duty of care and personalised treatment was evident throughout my experience. When I reached out for clarification, all the patient support team could say was that the clinician's decision was final and that it was stipulated in the terms and conditions. This left me feeling unheard and unsupported, especially after receiving previous assurances regarding my treatment.

In summary, I strongly advise anyone considering Mounjaro to seek a different supplier that genuinely supports long-term treatment. My experience with E-Surgery has shown me that once you reach your goal weight, you may find it challenging to obtain necessary medications from them. Losing weight is a complex journey, and E-Surgery’s approach was far from the supportive environment I was promised.

E-Surgery, I urge you to reconsider how your clinicians communicate with patients and align with your own stated policies. This inconsistency has not only impacted my treatment but also my overall well-being.

I had an incredibly disappointing and frustrating experience with E-Surgery while seeking Mounjaro for weight loss maintenance. Initially, I received my first maintenance dose with the promise of ongoing support. However, as soon as I reached my target BMI, they abruptly cancelled my subsequent orders without any valid explanation, despite their claims of helping patients with a BMI of 18.5 to 24.9.

Their dismissive attitude towards my case was shocking. I made it clear that Mounjaro was crucial not just for weight loss, but for managing my appetite and mild binge eating tendencies. Instead of understanding this, they cut me off as soon as I reached a so-called “healthy” BMI, completely ignoring the role Mounjaro plays in appetite control. E-Surgery provided no tailored care or proper questioning of my individual needs—it felt generic and robotic, as though I was just another number.

Their response to my concerns was defensive and failed to address my actual needs. It’s obvious they are more concerned with covering themselves than offering genuine patient care. They even claimed that Mounjaro isn’t approved for binge eating, but research and real-world evidence show that Mounjaro (a GLP-1 receptor agonist) is highly effective in controlling appetite and preventing weight regain. The fact that they didn’t even try to understand this shows a complete lack of care.

E-Surgery’s "solution" was to suggest I see my GP for therapy, as if that could replace the role Mounjaro plays in managing my condition. My binge eating isn’t severe, but it is problematic, and I hadn’t found a successful treatment until Mounjaro, which really helped me control my appetite and maintain weight loss. Worse still, they made this decision without a single phone call or any attempt to understand my needs. The whole process was cold, impersonal, and dismissive.

Research shows that discontinuing GLP-1 receptor agonists like Mounjaro leads to significant weight regain for most people, but E-Surgery ignored this entirely, leaving me feeling abandoned. There was no follow-up, no care, and certainly no personalised treatment plan. Their entire approach seemed to be to push me away the moment I no longer fit their tick-box criteria.

If you’re considering E-Surgery, I strongly urge you to look elsewhere. There are far better telemedicine providers who genuinely care about long-term support and patient well-being. My opinion is E-Surgery is cheap for a reason—once you’ve bought the first dose, they’ll drop you without any real concern for your health. You get what you pay for, and in this case, that means poor communication, no real support, and being treated like just another number. Save yourself the trouble and avoid E-Surgery at all costs!

It was a relief to get a health service that listens and supports you in times of emergency. Thank you so much, I feel much better.

Ordered a repeat prescription with next day delivery for my wife on Friday as the NHS app has not been working and her GP clinic is very slow. We previously used this service and the same prescription came just fine, however not this time. I emailed e-surgery to ask where my order was only to find out it was "on hold" as they required picture proof of a previous prescription, so we gave this, and only just today was the order sent, meaning it will arrive tomorrow - a full 5 days after we ordered and 4 days after it was meant to! There was no indication of this new proof required when we placed the urgent order for next day delivery, and we received a successful order confirmation when we purchased. Why in the world would you not let the customer know this ASAP, instead of letting them contact you? For a healthcare company, this is incredibly irresponsible. We also previously placed the order for the same medication? This mess-up is obviously extremely detrimental to my wife's health, who is now in withdrawal. Ridiculous!

Great experience, from the online consultation up until the item arriving to my front door. Delivery was fast and efficient and I felt that I was being looked after with the additional checks that were made prior to my private prescription being approved. My item has to be refrigerated and it came well packaged and still cold with no over packaging environmentally friendly options. In comparative to other private prescription companies I have used I would like to be a return customer as it was all reasonably priced a little bit more than the lower priced equivalent however I do see value in it.

I was asked questions about my health status and my medical condition before I was allowed to order the medication I was requesting. And I was also required to provide my doctor information. I think all of this is key for this business before you're not just giving out medication to anyone. E-surgery is great.they helped me just when I needed them the most. Great company.👌👌👏👏🙏🙏

Easy to use website, great value and very speedy delivery!

Excellent service and value for money, will use again.

Excellent. Clear online consultation and advice. Simple ordering, good value when compared to other suppliers. Swift and safe delivery. Great communication and support without being overly attentive. Highly recommended.

Good value, fast delivery and genuine medications.

Medication arrived on time and well packaged. I've had no problems with the medication and it is very good value compared to other suppliers.
Thanks for a good service.
I highly recommend using e-Surgery