Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Acute sinusitis test product
152 quid and no product received
ordered my MJ on 22nd August. It is now 7th September and I still have nothing. Since ordering, I’ve been bombarded with repeated requests to reconfirm my photo, prescription, etc., only to be told multiple times that my order had been “sent” and would arrive by 26th August at the latest.
That turned out to be false. Suddenly it was “on hold,” then “sent” again, and now they’ve gone completely silent ignoring my emails and calls. No tracking, no updates, nothing.
I paid £152 for a product I’ve never received. This is not just poor service, it’s extremely misleading. I would have understood delays if they had communicated properly, but instead, they have wasted my time, failed to keep me informed, and taken my money without delivering.
Avoid this company unless you want to be left out of pocket and ignored.
August 22, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I am deeply sorry for the unacceptable experience you've had with your Mounjaro order placed on August 22nd. Your frustration is completely justified.
You are right that we should have communicated delays properly from the beginning rather than providing multiple incorrect delivery dates. The repeated requests for documentation, followed by conflicting "sent" and "on hold" status updates, is inexcusable and has clearly wasted your time and caused significant stress.
Due to recent events, we're currently experiencing an unusually high volume of emails and live chat inquiries. Our team is working diligently to respond to everyone as quickly as possible. As a result of the overwhelming number of calls, we've had to make the difficult decision to temporarily disable our phone lines. However, this does not excuse our failure to keep you properly informed about your order.
I want to resolve this immediately. Please email us at hello@e-surgery.com with "FAO Hannah" in the subject line, and I will personally investigate your case.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
same as everyone else!
same as everyone else!! no communication unable to contact anyone or speak to anyone at all! order on hold and no sign of being delivered order number is es-1465785!!! i also don’t mind waiting due to high demand but the lack of communication is not acceptable after paying a lot for a product
September 4, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I sincerely apologise for the poor communication and frustration you've experienced .
Because of the unusually high volume of emails and live chat inquiries, our response times have been slower than usual, and we made the difficult decision to temporarily disable our phone lines so our team can focus on processing orders. I understand this lack of communication has been frustrating and may have caused concern, and I sincerely apologise if it left you feeling ignored.
Please know that we are working extremely hard to process and dispatch all outstanding orders as quickly as possible during these challenging circumstances.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Poor customer service
Poor customer service, order was placed successfully, however I then changed my mind and followed the cancellation process as per their t&C's. Emailed-no response, used the chat function on their app three times, no response, tried calling three times and every time call terminated asking to leave message, which I did but again no response. They are very quick at sending mails advising the the product has been dispatched, consequently I now have medication that I really do not want.
Update as of the 09/09, e-surgery have now contacted me and the issue has been resolved in a timely manner.
September 1, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I sincerely apologise for our complete failure to respond to your cancellation request despite your multiple attempts through email, chat, and phone calls. You followed our terms and conditions correctly, and we should have processed your cancellation promptly.
It's particularly frustrating that we managed to send dispatch notifications but couldn't respond to your genuine attempts to cancel the order. This highlights a serious gap in our customer service processes.
I've sent you a private email in regards to this and hopefully we can this resolved promptly for you.
Thank you for bringing this to our attention - your experience will help us improve our cancellation procedures.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
No comms, no replies but holds your money and no products.
Having had a prescription and promises that products ordered were available - received an email advising of delays - no time limits, but options (1, 2 and 3) in the email to change products. Had to go through whole registration process again and pay again for a different product - meanwhile no replies to my chats and messages from e-surgery, estimate promises of delivery of the different product and as of yet no refund for the product they cannot get. I shall be making a complaint as this organisation has a superintendent pharmacist and they are therefore liable for this total debacle.
August 22, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Paul,
Thank you for your review. We are very sorry for the frustration and inconvenience you have experienced with your order and our communication.
Due to recent news regarding weight loss injectable pricing, we have encountered an unusually high volume of emails, live chats, and phone calls. This has unfortunately resulted in delays in our ability to respond and dispatch orders promptly. We apologise for not being able to provide the level of service you expect and deserve.
We understand your concerns regarding the refund for the product we could not supply and the delays with the new order. Please rest assured that we are working diligently to resolve these issues. If you have any further questions or need assistance, please contact our customer service team at hello@e-surgery.com.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you are pleased with the fast delivery and product quality. Thank you for your positive feedback!
Tara at e-Surgery
Excellent service and excellent product.
August 21, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate you sharing your experience. We are happy you found our service and product excellent. Thank you for your feedback.
Kym at e-surgery
Early on Friday I ordered antibiotics…
Early on Friday I ordered antibiotics for acute sinusitis so it was urgent. Delivery planned between Monday (bank holiday) or Tuesday. On Monday I got an email that my order was complete and shipped, with tracking Tracked24. On Tuesday, no sign and no visual - tracking showed that pharmacy created a label but items were not dropped off at all. I emailed the pharmacy (as impossible to get through the phone) and still waiting for a reply. Magically, after my email, my meds were dropped off late on Tuesday. Not impressed and would never use again - do not recommend unless you like the feeling of gambling against the time ;)
August 26, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Gaja,
Thank you for your review, and I am sorry for the negative experience you have had. I understand that you were expecting your order to be delivered in a timely manner, and I apologise for the delay you experienced.
The recent increase in demand for weight loss injectables has unfortunately affected our ability to process orders as quickly as usual, which may have contributed to the delay in your delivery. We are working hard to resolve these issues and improve our service.
If you could please provide your order number, we can look into this matter further and try to resolve it for you.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Ordered some Ventolin
Ordered some Ventolin. Nice and easy, done it before. This time, no product, no response to emails, no one answering phones.
Imagine if they've not gone bust they soon will.
Avoid.
Now off to the Credit Card company for a refund.
August 28, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello James,
I apologise for the lack of communication and any inconvenience this may have caused. Due to the increased demand following recent news about weight loss injectables, our response times have been affected.
Your order was placed on hold because it was too soon to issue the treatment again (we can only provide this twice every 12 weeks). As we did not receive a response, the order remained on hold.
As requested, we have processed a refund, and the funds should be back in your account within the next 3-5 days. If you have any further questions or need assistance, please feel free to contact our customer service team at hello@e-surgery.com.
Thank you for your understanding.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Don’t bother
I’ve ordered from here for 15 months and never had an issue until now. I ordered 15th Aug and it was meant to be here 17th Aug. It’s now the 27th Aug and I’ve had no communication until today. the phone lines have been turned off, no response to emails or live chat.
They then had the audacity to email me and say it’s on hold because there’s a gap in my treatment…..a gap caused by them not dispatching my product.
I replied asking for a phone call and still haven’t had any response.
August 27, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Reena,
I apologise for the inconvenience and frustration you've experienced. Due to increased demand following recent news about weight loss injectables, our response times and processing have been delayed.
To assist you further, please provide your order number, and we will look into this matter promptly.
We appreciate your patience and understanding during this challenging time and are committed to resolving this for you as quickly as possible.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Ordered online
Ordered online. Went through a on line consultation. All agreed. Never received product. And told I was on hold. Think it’s a scam company
August 26, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Kevin,
I apologise for the confusion and inconvenience you have experienced. For the treatment you ordered, we required proof of prescription, which may have led to your order being placed on hold.
As requested, we have processed a refund for your order, and the funds should be back in your account within 3-5 days. If you have any further questions or need assistance, please feel free to contact our customer service team at hello@e-surgery.com.
We appreciate your understanding and are here to help with any concerns you may have.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
I had a horrible experience with this…
I had a horrible experience with this company. They are listed on website as prime insulin pharmacy but the reviews say e-Surgery. Prime insulin pharmacy is a fraud. They take you through the process and never deliver the product. USPS, FedEx and UPS all deliver products. These people send out fake tracking information with a company that sends out an email asking for more money to get it delivered. It’s a scam and they never refund your money even after they know they don’t send the product. Also, I have alerted the law enforcement authorities about them. I refuse to believe that these reviews are actually real. Keep your money! Save your money!
June 23, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for bringing this to our attention, and I'm sorry to hear about your experience. I can confirm that we are not Prime Insulin Pharmacy. It appears that this is a scam website using our details without permission. We are actively working to rectify this issue and have any fraudulent websites taken down.
We appreciate your understanding and are glad to hear that you have reported the situation to your local law enforcement. If you have any further questions or need assistance, please feel free to contact our customer service team at hello@e-surgery.com.
Your safety and trust are our top priorities, and we are committed to addressing this matter swiftly.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Good quality , good delivery .
Quick delivery , reasonable prices , and a good quality product.
August 17, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate your positive feedback! We're happy to hear that you were pleased with our fast delivery, prices, and the product's quality.
Kym at e-surgery.
I’ve been with e-surgery for 7 months…
I’ve been with e-surgery for 7 months and haven’t had any issue but as of now! They took my money and I’ve not received the product and when I’m calling the phone line it’s impossible to get through and not replying to emails either. It’s been 4 days and I’ve had no reply. I just want my refund and I’ll call it a day.
August 21, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I'm truly sorry you've experienced this issue after 7 months of good service with us. Taking your money without delivering your product is completely unacceptable, and I understand your decision to request a refund.
There is absolutely no excuse for leaving you without acknowledgment for 4 days. You deserve immediate attention and professional service, and we have failed you.
Following the recent Mounjaro price increase announcement, we've been overwhelmed with emails and calls, causing unacceptable delays across all our communication channels.
While we're working around the clock to respond to everyone, this doesn't excuse the poor service you've received.
To process your refund immediately, please email us at hello@e-surgery.com and put "FAO Hannah" so I can prioritise your case and get this resolved quickly.
I sincerely apologise for this experience.
Kind regards,
Hannah Customer Service at e-surgery
Swift and easy experience
Swift and easy experience. Questionnaire easy to understand and complete. Follow up emails to ensure correct administration of product. Fast delivery.
July 29, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate your comments and are happy you found the questionnaire straightforward and the process swift. We are also glad our follow-up emails and quick delivery were helpful.
Kym at e-surgery
The service and getting on the plan has…
The service and getting on the plan has been faultless. However, I have a recurring issue when trying to dispense the 4th dose that the pen base will not turn at all. Now, if this was just a one off I would say its my error, but it isn't...this is the 4th pen this has happened and customer services are not interested and think im trying to get a freebie which im not, there's clearly a quarter of product left and the turning mechanism which has dispenser fine the previous 3 occasions refuses to move. I have managed to mcguiver a fix with a different syringe and faff finding needles to suit. Not placing another order when this new pen expires as can guarantee it will fail on the final dose so looking elsewhere now.
August 4, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate you bringing this to our attention. We're sorry you've experienced recurring issues with the pen mechanism and that our service team's response didn't meet your expectations. We'll investigate this further to improve the product's reliability and our customer service interactions. Thank you for your feedback.
Kym at e-surgery.
delivered promptly
product delivered promptly , great service would definately use again , and recommend to others .
June 16, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you received your product promptly and had a great experience. We appreciate your recommendation and are grateful for your positive feedback!
Kym at e-surgery
The product worked perfectly and…
The product worked perfectly and exceeded my expectations.
July 21, 2025
Easy to use website and product arrived…
Easy to use website and product arrived next day
July 18, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate your kind words! We're so happy the website was easy to use and that your product arrived so quickly.
Kym at e-surgery
Happy customer
Really happy with this service
Quick and efficient delivery
Quality product
Will definitely use again
July 7, 2025
Reply from e-Surgery & EVARO
Hello,
We're delighted to hear you are happy with our service, quick delivery, and product quality! We appreciate your intention to use us again in the future.
Tara at e-Surgery
Delivery is always very fast and…
Delivery is always very fast and product well insulated and cool
July 4, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate you taking the time to share your experience. We're happy to hear that you consistently receive fast deliveries, and the product is well-protected.
Kym at e-surgery
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