e-Surgery & EVARO Reviews 

Title: 2-year customer, degraded meds, refused refund

I've been a loyal E‑surgery customer for 2 years. Last month, my 0.5mg pen arrived warm – the courier kept it in a hot van on a 35°c day (22nd May). The medication based on the latest guideline given to me by e surgery the medication can be exposed up to 30°c once. Mine was clearly exposed & degraded, judging by effectiveness & side-effect twice.

I called them. They said: "It's safe to inject."

I trusted them. For two weeks after injecting, I've had continuous diarrhoea – a clear adverse reaction.

When I asked for a refund or replacement, they refused – zero accountability.

Two years of loyalty means nothing to them. They'd rather risk your health than admit a delivery failure. Avoid this company if you value safety and basic customer care.

Needed some standby antibiotics for travelling on a tour abroad as I am prone to UTI’s and need prompt treatment. Was able to purchase medication which thankfully I didn’t need but it gave me enormous peace of mind - thank you

Because I couldn't get to a dentist at the time this has been great for me was easy too, you asked the relevant questions and the service was very attentive thank you

I was in real trouble with throbbing toothache underneath a crown over a Bank Holiday weekend and could not been by a dentist and my GP refused to prescribe for a dental problem and e-Surgery and EVARO realised the problem and sent me medication extremely quickly

E surgery have a life saver and have really helped me when I've been in need with toothache and needed antibiotics,
Thank you

Dear all,
I m very happy for having such a great experience. Is comforting to see when someone really care. Mr. Luke William was very explicit with the procedure, he is very professional and his knowledge, confidence in the service he provided reassured me about the quality of his performance. I m very grateful for doing such a great job. Thank you.
Anamaria

It was a godsend as I was suffering with a tooth infection with the bank holiday coming up there was no way to get to my dentist in time it was such a relief that you were there to help me

The website was straightforward and easy to use. After placing my order, the team carried out their verification checks and then promptly processed and dispatched it. The entire process—from ordering and verification to delivery—was impressively fast. I wasn’t left waiting for long, and the regular email updates kept me informed every step of the way, making the experience smooth and reassuring.

Excellent service, very quick & easy to order after the online consultation. Lifesaver for getting me antibiotics for a tooth infection which has thankfully cleared up. Thank god these services are available as trying to get a dental appointment was “painful” itself.

Efficient service and good communication, letting me know when my next delivery is due, and it always arrives on time.

After trying for over two weeks to get an appointment with my GP for a refill of my medication, (it can’t be issued as a repeat) I decided to give e-surgery a go. I applied for my prescription online, they contacted me within the day for proof of prescription etc and it was issued and sent immediately afterwards, I received my medication the next day. Fantastic service, they took away the stress of not being able to get my medication in time. I’ll definitely be staying with e-surgery.

I use E-surgery for holiday medicine whenever I go away. The cost of the prescription and the medicine is less than my GP charges for the prescription alone.

It's delivered within a couple of days and fits through my letterbox. I don't have any pets or kids at home so that's fine. It saves me having to wait in.

Affordable, quick, convenient and efficient. I've been using E-surgery for about 6 years without any problems. I tell everyone I know about them.

I looked into a few different companies before settling on this one and I haven't been disappointed. When it's time for me to get another pen I get a renewal email and have the option to increase, stay on the same dose or change to something else. I ordered on a Monday and it was with me by the next day and it's always packaged with a coolant bag inside to keep it at the right temperature. If I have any questions they are always answered quickly and to my satisfaction.
I would definitely recommend this company to others.
The only reason I didn't give 5 stars is the price but I understand that is not the fault of the company, it's the same price everywhere.
I have lost almost 2 stone in 9 weeks no side effects so very pleased.

Thank you e surgery for helping me 🐼 very good service and advice bless you all

Expensive but a real life saver when an abscess started on Friday night of a Bank holiday. GP refused to prescribe antibiotics, just told me to see my dentist (!) then suggested calling 111 who gave me list of local emergency dentists, non of whom could see me until Sunday. So thank you e.surgery for getting me through what was going to be a hideous long weekend! Dentist has now sorted the problem and asked for your info so they can recommend on their emergency number if needed!

The product not working for me at the moment

I had a tooth at the back upper left that was painful if any pressure was put on it and I guessed correctly that there was infection and an abscess so I went online as much cheaper and more convenient than visiting the dentist and e-Surgery popped up so I checked on Trustpilot and they had excellent reviews so I put in my symptoms and they diagnosed me and prescribed a course of antibiotics which I paid for then and there and they arrived the next day - I took them - and my tooth is not painful any more and seems to be healed. Excellent, swift service! I gave them the name of my GP as well.

Got me out of a pickle. Thank you

Absolutely brilliant,,it worked great. I will let my friends and family know of this site. Thank you soooo much, I had pus seeping through my gums followed by blood, copious amounts, I requested an antibiotic that would help this condition, and you sent me amoxcillin. No more gunk escalating through the gums. Thanks again e-surgery.

Well, at first I was very happy with the service, however they have made treatment pricing very misleading. When I first created the subscription, it told me it would be £139 per month (which I have screenshots of), and even right now in my account it says that price monthly. I was really happy with that price and planned on staying with e-Surgery for my monthly prescriptions long term. However, they placed my subscription "on hold" and forced me to create a entirely new order for £179! Why does it still say on my account £139 monthly but you force me to pay more? Extremely misleading for customers, and a sneaky tactic to take more money from people without giving them any sort of notification or warning that the prices will be increasing. The worst part is, after raising this with customer service, they couldn't have cared any less and cancelled my subscription without offering me any sort of solution for the incorrect pricing displayed. For this reason, I cannot recommend e-Surgery to anyone looking for a reliable monthly treatment plan at a stable cost. They will increase and force you to pay more without explaining why or giving you any warning that only the first month is £139. Literally all it says is "prices change with dosage increases". I did not increase my dose, I stayed at the same dose and yet they still tried to force me to pay more.

Edit in response to your reply: I did contact customer service about this already, who could not have cared less and told me there's nothing they can do. You are publicly telling me something completely differently than what your customer service team tells me.