e-Surgery & EVARO Reviews 

11,841
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,726 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the straightforward online consultation process that makes acquiring necessary prescription treatments remarkably simple and stress-free. Many consumers also deeply appreciate the prompt medical evaluations, thorough health questionnaires, and professional guidance provided continuously throughout the entire ordering journey. However, some customers also noted occasional delivery delays involving external postal services or unexpected order holds during the identity verification stage. A few reviewers experienced frustrating setbacks when their medical requests required additional photo proofs or faced temporary shipping complications before final dispatch.

What people talk about most

Service

People report high satisfaction with the service, praising the quick response times, easy questionnaire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Order

Consumers find order to be positive, highlighting a smooth online consultation and a very straightforward... See more

User experience

Users describe positive interactions with user experience, highlighting the super quick and easy ordering... See more

Product

Customers had positive experiences with product, frequently highlighting fast next-day delivery and discreet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more

Company replied

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4-star
3-star
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1-star

Asks customers to review

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4.7

All reviews

(11,841)

4,722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Melatonin Tablets For Jet Lag (3mg)

Rated 5 out of 5 stars

Arrived before the deadline infact it…

Arrived before the deadline infact it Arrived the following day so thank you for speedy delivery would definitely recommend e-surgery for any products you need before seeing a professional

July 31, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Lindsey,

We're so pleased to hear that your order arrived quickly, even before the expected deadline! We appreciate your recommendation for those seeking products before seeing a professional.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

I had been suffering with sinusitis for

I had been suffering with sinusitis for almost 10 day, i used my local pharmacy who said it was just a blocked nose, suggesting decongestant, id used sudafed, nasal sprays for 5days steam etc. Nothing worked, i began feeling exhausted, headaches. My friend told me about the online chemist, I completed the questionnaire and personal questions. Which suggested antibiotics, i ordered them at the reasonable price and they arrived the next day, I'm on day 4 of taking them and I feel so much better almost 100%😀

August 3, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Natalie,

We're truly happy to hear that our service could provide such a positive and effective solution for your prolonged sinusitis. It's wonderful to know that our online consultation and the prescribed treatment have made such a significant difference in your well-being, helping you feel almost 100% better. We appreciate you sharing your experience and highlighting the efficiency of our process, from the questionnaire to the prompt delivery of your medication. Your feedback is valuable to us.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Easy process I explained my reason for

Easy process I explained my reason for needing medication was granted it and it was delivered fast thanks for a top service

July 31, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Matthew,

We're happy to hear that the process was easy for you, and that your medication was granted and delivered quickly. We appreciate you acknowledging our top service!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

The swift action taken to get my…

The swift action taken to get my tablets.

August 3, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Tracey,

We're happy to hear about the swift action taken to get your tablets. We appreciate your positive feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

I was so grateful of good service when…

I was so grateful of good service when I ordered antibiotics for a very painful tooth infection. I was contacted with questions to confirm my problem before speedy delivery of medication. I was concerned about getting help quickly enough for me to enjoy my holiday the following week but all was well 👍

July 30, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're so pleased to hear that our service provided prompt relief for your painful tooth infection, allowing you to enjoy your holiday. It's wonderful to know our quick delivery and confirmation process helped.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Toothache

After having a toothache for bout 3 days I came across this website…. I am so truly thankful for this service it was quick and easy to follow and really impressed with the very quick delivery of some antibiotics ! I can’t thank you enough. So hard to get on the NHS for any dental care these days!
I will definitely be using this again (if needed)

August 1, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Kelly,

We're so glad to hear we could provide such quick and easy relief for your toothache, especially given the challenges of accessing dental care. It's wonderful that our service was able to help you so effectively.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Reliable

This is the first time I’ve used e-surgery and was pleasantly surprised at how good they are. The service they provide has given me the confidence for them to be my first port of call when ordering online. My order arrived well packaged and a day earlier than they said. Plus they were cheaper than the other online companies I had looked at.

August 2, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Peter,

We are so pleased to hear that your first experience with us was a pleasant surprise! It's wonderful to know that our service has given you confidence, and that your order arrived well-packaged and earlier than expected. We're also happy to hear our prices were competitive.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Answered the questions that didn’t take…

Answered the questions that didn’t take long sent a picture and was sent out super fast no messing about. Have a helpful team if you have any questions. I’ve used this company for quite some time now. Which speaks for itself 👍🏻

July 31, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're delighted to hear that you found our process quick and efficient, and that our team was helpful with your questions. Your continued loyalty means a lot to us!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Brilliant

Brilliant couldn’t get in doctors so contacted them online and had tablets by next day.

August 2, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Linz,

We're so glad we could help when you couldn't get in to see your doctor. We appreciate your kind words!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Brilliant service

Excellent service, was easy to complete assessment for the order and delivery was so quick. Would recommend.

August 1, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're so pleased to hear you received excellent service and found the assessment easy to complete. Thank you for your recommendation it means a lot to us and our team.

Kind regards,
Hannah
The e-Surgery Team

Rated 5 out of 5 stars

Fast delivery over all perfect for what…

Fast delivery over all perfect for what I needed

July 25, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

What a lovely review, thank you so much! We are thrilled to hear you had a great experience with us. Our team always love to hear such positive feedback

Many thanks,
Hannah
The e-surgery team

Rated 1 out of 5 stars

SPARE INHALER…

I was only'SWAYED' to order a 'spare' salbutamol inhaler, due to their CONSTANT circular emails with discount codes they kept sending me!, touting for orders. My medical practice has gone vastly downhill since moving premises, it's far less hassle PAYING for an inhaler online than trying to contact my surgery, where i get them for free. After me typing a long, time consuming email to E-surgery, with all the INFO they requested, they then refused my order-ADDING "your refund can take up to TEN DAYS" ??-DISGUSTING. They TOOK my funds IMMEDIATELY, ( & prior to approval?🤦‍♀️🙆‍♀️)but i now have to wait 10 DAYS for them to return my funds?!!-totally unnacceptable. I've NEVER had all THIS performance with any other online chemist, who ALL have access to my GP medical records, & i always complete the necessary online consultations, as expected. I've now unsubscribed from E-surgery. NEVER, EVER, AGAIN.

August 1, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to leave your feedback and I am truly sorry to hear about your experience. I completely understand your frustration and I would like to address your concerns as clearly as possible.

Regarding the refund timeframe I want to clarify that the up to 10 days is a guideline set by the banks themselves and is unfortunately outside of our control. We state up to 10 days as some banks such as Monzo can take a little longer to process returns however the majority of customers receive their refund within 2 to 3 days. We sincerely apologise if this was not made clear enough.

With regards to payment being taken upfront this is standard practice across the majority of online pharmacies. We do state within the consultation that in the event we are unable to fulfil an order a full refund will always be issued.

We are also sorry that your order was unable to be fulfilled on this occasion and I would genuinely like to look into this further for you. If you would like me to investigate please do not hesitate to email us at hello@e-surgery.com with FAO Hannah in the subject line and I will do my very best to help.

Thank you again for your feedback and we are sorry to have lost you as a customer.

Kind regards,
Hannah, Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

Hightly Reccommended!!

Great company, been using them for over 2 years, very professional with quality products at low prices, would highly reccommend!! A+++++

July 28, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Colin,

We are so glad to hear that you have been a loyal customer for over two years and that you appreciate our professional service and quality products at low prices. Thank you for your wonderful recommendation!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Tried out e surgery online and waiting…

Tried out e surgery online and waiting for my prescription which was fast. Even when i had a issue when i rang up customer service they were very good also. This is the future

July 24, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Harpreet,

We're so glad to hear that your prescription was processed quickly and that our customer service team was able to assist you effectively. Thank you for your kind words!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Terry,

We appreciate your positive feedback. We are so happy you valued our service. Thank you for sharing your experience with us.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Brillent easy to deal with and…

Brillent easy to deal with and delivery is fast thank you for a good service

July 28, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Graeme,

We are so pleased to hear that you found our service brilliant and easy to deal with, and that your delivery was fast. Thank you for your kind words!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Quick order process and video consultation

The ordering process was easy. I had to have a video consultation with a doctor before the prescription went through but this was very easy to arrange and useful for me as well

July 29, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Peter,

We're delighted to hear that you found the ordering process straightforward and the video consultation easy to arrange and beneficial. We always aim to make the experience as convenient and helpful as possible.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Perfect for needing things without…

Perfect for needing things without waiting for own gp appointments, easy to use and products arrived perfectly

July 29, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Craig,

We're so pleased to hear you found our service perfect for your needs and that your products arrived perfectly! Thank you for your positive feedback.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

From start to finish was a great…

From start to finish was a great service easy to order and fill out the form yes there was extra email with more questions but to me that was fine and showed the were being extra careful on what they were giving you and making sure it was correct for you and delivery was quick I would use this service again

July 24, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Val,

Thank you so much for your wonderful and detailed review! We’re thrilled to hear that you had such a great experience with us from start to finish. We’re also really pleased to hear that you understood and appreciated the additional questions we asked - you are absolutely right that this is something we do to ensure the safety and wellbeing of all our patients and to make sure that the medication prescribed is the most appropriate for them. It’s always lovely to hear when this is recognised and appreciated!

We’re also glad to hear that your delivery was quick and we look forward to welcoming you back whenever you need us!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Help Toothache!!

Really appreciate that I could get antibiotics for my toothache quickly with no fuss. A lot cheaper option ad well. An appointment with my dentist costs £70 without adding on the cost of treatment!

July 16, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're so glad to hear that we could provide a quick and affordable solution for your toothache. It's wonderful to know our service was a convenient and cost-effective option for you.

Kind regards,

Bradley
The e-Surgery Team

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